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ABOUT SYTNER NOTTINGHAM.

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Matt Kidd

Head of Business

Neil Barker

General Sales Manager

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Paul Higton

Used Car Sales Manager

Mej Digva

Used Car Sales Manager

Greg Preston

Senior Business Manager

Philip Bailey

Business Manager

Philip Hall

Sytner Select Sales Manager

Joe Percy

Business Manager

David Maplestone

Aftersales Manager

Martin Brown

Parts Manager

Jon De-Balsi

Bodyshop Manager

Darren Norman

Assistant Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

David Barksby

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always first class at making you feel like their most important customer and love being greeted at the door.

Service

As above answer.

Service

Service took too longCost of service was excessive

Service

Wrong winter wheels and tyres fetched from storage.Booking service over telephone was to call centre, they didn't give me confidence they had actually booked me in our provided any details to the local garage.

Service

Good service but long wait when dropping car off

Service

The queuing system for meeting the service advisor does not work . You arrive to find other advisors sitting waiting but the person you need to see is busy so you wait while others are doing nothing. Pickup takes far to long as well Not impressed !

Service

Staff always couteous and helpful.

Service

Friendly staff. Car handed back in immaculate condition.

Service

Great service; also had an opportunity to find my next car. :)

Service

The problem the car went in for still exists

Service

Efficient

Service

Quick and professional

Service

Everything was fine. Staff very helpful. Only slight problem was time required was longer than anticipated, perhaps due to misunderstanding when booking appointment

Service

DAB radio not fixed

Service

Friendly and helpful staff members.

Service

Had no problems. Took my car and they phoned when completed.

Service

Very good service, felt looked after.

Service

Always completed services, and MOT, in a time-efficient manner. Never had a problem with the car. In fact, they always seem to go the extra mile which is wonderful. Always treated me well... very polite, courteous and friendly.

Service

Quick and easy. A written report of the work done would have been nice.

Service

Full service, but very expensive.I could have got the same service for half the price.I feel your establishment is not letting people go else where do to logging the service on the fob.

Service

Very user friendly, no issues

Service

The pick up and return service was great

Service

Very good service. Felt cared for and very good personal experience

Service

Very satisfied,but didn't receive a health check video from dealer,

Service

Businesslike very professional .

Service

I thought the staff went the extra mile and were polite, helpful, informative, professional and efficient.

Service

Always looked after by all staff

Service

As above. Service itself was very good but spoiled by the unexpected cost

Service

Great service

Service

Have no complaints so far so why I’m completely satisfied

Service

I'm always treated as part of BMW family not just another customer. Everything is detailed and staff willing to assist in every possible way.

Service

andy smith always makes me feel great

Service

Rey happy with how it went. Very good service.

Service

Check up my f levels etc. and valet at one year after new. Excellent

Service

Staff are always pleasant and helpful

Service

Excellent staff in service very informative and knowledgeable

Service

Good friendly service

Service

Kept informed at all times and staff in the centre were both charming and very helpful. Could not have wanted for more!

Service

fast service, good customer care

Service

The problem was an emergence. The car was required in the pm the following day. It was delivered in the morning.

Service

Sytner Nottingham have cared for my service requirements for around 25 years

Service

would always be nice for it to be quicker

Service

Thorough check, car washed and all close to the estimated time scale.

Service

Polite staff always made welcome

Service

Prompt and courteous whilst you wait appointment completed as arranged with no fuss or delay.

Service

New car came back in as it had an annoying rattle .Most of the time the rattle has stopped but there are still occasions when it reappears. I do however appreciate how difficult it can be to cure such an issue.

Service

I was contacted in advance about a safety feature that needed to be checked in addition to the service. All arranged smoothly. Transport offered if required because of extended time car would be at the service centre

Service

Helpful

Service

I have been almost completely satisfied. The last visit was caused by the need to charge me £60 to replace the filter in the washer bottle of my car which is under warranty.

Service

I was able to have service done while I waited.

Service

Would have got full marks but took over the stated two hour time whilst i waited which seems excessive for a straightforward MoT

Service

Disappointed on arrival to discover service would take an additional hour longer than scheduled, which would have made my day a little difficult. Decided to just sit & wait for the final hour; in the end, the service was completed on time anyway.

Service

Despite the huge delay in getting a rear wiper motor the service and reception were excellent

Service

Friendly and efficient customer service, plus the assurance that comes from having had a relationship with this dealership over a number of years.

Service

Its a good experience. It would have been 5 stars but I was quoted a price for the tyres over the phone then charged more. I didn't notice at the time of paying.

Service

Everything good

Service

unfortunately kept car wasn't ready to pick up and I had to wait a fair while

Service

I have been a Sytner Nottingham customer for 24 years. Always had excellent service. I have been treated respectfully by all staff who have always been willing to go the extra mile to look after me as a customer, both on sales and service.

Service

Couple of things put me off there was a mark on the front windscreen and front drive side wheel tyre air nozzle cap was missing. Would have appreciated if that was replaced

Service

The whole experience was smooth and seamless from dropping the car off (including receiving my courtesy car) all the way through to receiving my car back fully valeted. I was also kept fully informed throughout the process.

Service

Efficient, prompt service. Kept informed of progress. Further work required discussed & options given. Vehicle ready on time.

Service

Told my service would be 1 hour if I took a scheduled waiting appointment due to having no hire vehicles even though I book my service 3 weeks beforehand. I waiting 2.40mins. The car clearing service was also poor, water left on the inside of doors.

Service

score of 5 as I cannot think of any area to improve.

Service

There have been a few issues but they have all been sorted now.

Service

Very happy with the service they provided

Service

Communication

Service

Had a coolant leak that required the gearbox to be dropped out to fix. When I picked up my car I asked if BMW would make a contribution to the cost as it’s not what I expected from a quality car. Not had a response yet.

Service

Very good more “Martin” needed

Service

Friendly helpful staff who want to help if they can

Service

Martin and his team was brilliant as always

Service

As above.

Service

All work carried out as required. Vehicle always returned cleaned inside and outside. Martin was my designated manager who was very helpful and very knowledgeably

Service

Everything explained to me about the car and also nicely cleaned on collection

Service

Generally all very good, however I’m still awaiting a follow-up call some 2 weeks after the service to arrange for something to be fixed which couldn’t be fixed at the time of service

Service

After having my cruise control repaired I had to return again due to the a grating noise when I turned the steering wheel to go around corners. I feel this should have been checked prior to the car being returned to me after the repair.

Service

because there is no eleven.

Service

All was completely satisfied .

Service

was only waiting 1 hour for a 2 hour job

Service

I did not bring my car in, my son did

Service

Service has definitely improved at this dealership over the last couple of years.

Service

my phone number :07810360693as per explanation on first answer, car booked in weeks in advance, car on their doorstep 7am, not good if the health check or investigative work required more work. Was very unhappy with the level of service on the day

Service

Service department personnel very polite and helpful.

Service

They go above a 'basic' level of good customer experience.

Service

Great customer service and ease of servicing.

Service

See above

Service

Excellent service and follow up. Customer focus

Service

Kept me informed of progress and resolved the issue I had with creaking door seals to my complete satisfaction

Service

No appointment available for 2 weeks ans no loan car for 5 weeks.

Service

Everything was done perfectly

Service

Really good service, Steve (I think that was his name) was great and reception were particularly good, better than Audi/Mercedes!

Service

Only problem was that the hire car was not picked up at the same time as my car was delivered back to me. Potentially I could have been left with 2 cars at work and obviously I couldn't drive both home!

Service

Good response from team.

Service

You got the work done in the day, kept me informed and you appreciated that there was a delay

Service

The person who dealt with my service overcharged me, until I pointed out his mistake. When I picked up the car, he didn't explain the advisory notices on the job sheet.

Service

all issues sorted on the car

Service

Despite the lengthy wait for a time-slot to book the car in, the service was conducted with typical BMW efficiency & accuracy, from the car check video to completion time. The car came back valeted and immaculate both internally and externally

Service

Efficient staff both at Service Reception and whoever carried out the work.

Service

Was told me car was ready to collect again after I had already collected it, and never received the feedback of my reports via email.

Service

Having the seat fixed under warranty with no quibbles left me satisfied. The extra video health check gave me confidence that work was carried out to a good standard.

Service

My car got sorted out after the damage caused but took about 4 days

Service

I don’t need or want to see a video of the underside of my car!

Service

The representative, Michael, was courteous and helpful. He kept me informed throughout of progress on my car. He made the process as easy for me as possible.

Service

It’s alwats second to none. I feel confident and comfiryable leaving my vehicle there, knowing I have nothing to worry about

Service

My BMW fails now to load my Phone Book data from my iPhone 5S.

Service

Waited around for a while when collecting the car.

Service

Extremely satisfied. I like the video which you can view

Service

very good customer service

Service

SORTED OUT AN ISSUE ON MY CAR EVEN THOUGH I WASN'T BOOKED IN EVEN THOUGH THEY WERE EXTREMELY BUSY

Service

Sytner always treat me fairly

Service

Good customer service

Service

Generally good-however I had two health checks-I had to ask for the first as it wasn't sent-then to find that there was a oil leak which was sort of hidden on the service report and was not mentioned to me. 2 tyre depth checks-very different readings

Service

Efficient and accommodating.

Service

In addition to the above answer: BMW always offer to give the car a wash & free vehicle survey which gives peace of mind.

Service

Engineer who came out in the car with me to understand the problem was excellent

Service

Same reason above - service from booking to completion was great

Service

No issues

Service

Excellent service, immediately acted on possible warranty issues.

Service

Just a pleasant experience

Service

The issues with the car that needed resolving all appear to have been resolved and I was given useful advice.

Service

The experience was as predicted planned and expected

Service

The person how handled the job was very good.

Service

Good service

Service

Dealt with effectively.

Service

Everything was very efficient and the staff were friendly and helpful.

Service

The service took 30 mins longer than the expected 90 mins, whilst I accept 30 mins is not overly long it did mean my expected return I had previously communicated to my office was incorrect.

Service

My car was returned to me in wonderful clean condition

Service

Everything went exactly to plan, great communication, little touches like service video sent gives confidence that the work has been completed thoroughly

Service

Very satisfied. Expectations managed, communication very good and all work completed to a very high standard

Service

Everyone was so helpful and easy to deal with.

Service

MARTIN explained everything and went further than my expectations.

Service

Would have been 5 stars but for the mileage being filled in wrong in the service history book, looks a right mess now unfortunately.

Service

Accommodated at short notice which was helpful.

Service

Friendly, timely service

Service

2 reasons.Throttle stutter at 1300 revs not sortedWho needs to adjust the recline in a customers car?

Service

You never have the car completed by the time you promise. On this occasion it was advised it would be done by 12.30. After trying to get hold of Chyna after a number of calls it was 1.30pm before we even spoke..

Service

great service in changing 2 tyres same morning which exceeded expectations

Service

Clutch starting burning following warranty check and mot. Advised no fault just user error

Service

The attentiveness and service was excellent. A problem with the rear tyre and pressure that was present on first delivery of the car was pointed out as I handed keys over. It was traced to a bad seal between the valve and wheel after the service.

Service

Very satisfied, just one point to note regarding the tyres and the inability of the service team to provide replacement tyres as part of the service/MOT

Service

Picked the car up and as we arrived home my wife noticed a wire dangling down behind the sun visor, someone had disconnected the BMW fixed dashcam and not bothered reconnecting it? and the clock was running about 35 minutes slow for some reason.

Service

There was a problem over the MOT report and liability, after a discussion took place the matter was looked at by their service manager who agreed that it should be put right and was for the next day. everyone acted in the most cooperative manner.

Service

I was kept informed at all times of what was happening.

Service

The service I received was quick efficient and in line with tie estimates.

Service

All work completed, car runs perfectly.

Service

Really satisfied.Special mention to Emma Thompson for making things really super smooth.

Service

The personal touchThe care and attention given to me and my car

Service

Although it took longer than estimated the fault has been sortef

Service

The only reason I did not give a 5 is that when the car was assessed to find out what was wrong with it, the necessary parts were not ordered in for the day it was booked in for repair so I was without the car for longer than I expected.

Service

All work was completed first time to a very high standard at a reasonable cost.

Service

Very efficient and excellent customer service.

Service

Would have been top marks but the invoice for the repair detailed only £250 excess, no other information.I'm sure that the cost was more than this, especially in view of the hourly labour charges which the norm but impossible to be sure.

Service

Good professional service

Service

excellent vehicle collection and delivery serviceKept well informed on progress of service

Service

They do things well in general but a recent problem I had took two attempts to solve and the car was off the road for quite a long time in consequence.

Service

Faultless service at Sytner Nottingham - as usual

Service

From start to finish excellent service

Service

Again from the moment I contacted attention Nottingham about a issue on my car the service was impeccable.Having a person dealing with your car from start to finish and giving you regular updates was very good.

Service

Felt like I was being taken advantage of

Service

Clear palnn and updates provided

Service

Most but not quite all of the customer interaction was excellent. Parts department on the phone and technician when picking up car were excellent, but some of the customer facing and reception interaction slightly cool, needed touch more empathy.

Service

Andrew smith gave an excellent service to an on going problem an a brand new car

Service

See comments above glad not something wrong with car although had taken it in previous month for a major service! Bit frightening

Service

The staff were welcoming and efficient and the job was carried out quickly and without hastle.

Service

Booking experience and reminder service very helpful.

Service

Nothing to complain about

Service

One star removed because the service book had not been stamped.

Service

You had my car for body work repair which was done wellHowever afterwards parking sensors stopped working and I had to rebook in to be repaired which is time consuming Nice staff though

Service

Great service nice people

Service

Not as efficient as normal.Vehicle not washed to a good standard, wheels still dirty.!0:00hrs appointment vehicle still unattended over half hour later. Service agent had to check with workshop about delay. High price paid for minor service

Service

just very easy

Service

Mr Lewis Porter, kept me informed at all times and help with a information that I requested.

Service

car serviced and washed within 2 hour slot

Service

Everyone I met from the team was genuinely lovely & extremely helpful.

Sales

Sales representative was very good and drove the sale well without seeming pushy or condescending.

Sales

Because they answered every question and was very helpful

Sales

Very satisfied

Sales

An above excellent drive.

Sales

Seamless

Sales

Me Miles Fawsitt was very professional and pleasant in dealing with the purchase

Sales

This is the 5th vehicle I have purchased from them and each time it is a positive experience

Sales

Martin lead us through the process really well and we’ve ended up with a great car!! Only downside, and reason for not completely satisfied, was the logistical side of the car arriving from overseas.

Sales

Miles was very helpful during all stages. Not pushy and understood our requirements. His explanations were clear and technical knowledge very good. He was particularly helpful at delivery. We felt very comfortable dealing with him .

Sales

Great team - Nick was amazing

Sales

Good service. Everything explained well.

Sales

Car is a step forward from previous 2 year old car, knowing you have made a good decision .

Sales

When I collected the car I didn't have any outstanding queries or questions as everything was explained and dealt with previously

Sales

No problems, delays. Treated well and dealer was attentive.Very rare characteristics for dealerships in our experience.

Sales

Relates to feedback further up on the page

Sales

Probably because I’ve purchased so many cars from Sytner in the past I know the people I’m dealing with and trust them implicitly which for me is very important and probably more important than the car itself

Sales

Referred to above, the issue was that the salesman kept having to refer back to someone, and therefore it took much longer than necessary to sort out the deal.

Sales

My dealings with Bradley made the whole process very pleasant. He was extremely helpful and polite.

Sales

Loved being served by David and how he worked with us the whole time!

Sales

My only gripe is the amount of time it took to complete the deal and the handover, not because of the team, but the amount of paperwork that was needed.

Sales

All staff were very friendly, especially the Nick, the sales person I dealt with. Was just a completely positive experience from start to finish - Nick bent over backwards to do all he could and explained everything superbly.

Sales

Great service, availability and ease of completion

Sales

I’d like to make a special mention to congratulate Mej Digva and his team for putting together a competitive package and securing a deal for what has been our 7th purchase since 2012.Fast friendly and competent service from these guys

Sales

It was a speedy friendly experience and I really enjoyed the hot choclate and the look of my new 2 series

Sales

Very helpful staff.

Sales

honest answers and helpful sales member

Sales

I really liked the non pushy approach of the salesman-he understood what was important to me and that went a long way to me buying my first bmw...along with the drive experience and car obviously.

Sales

The service provided by Sytner throughout the process and every time I have visited (including servicing) has always been superb.

Sales

All people I dealt with were highly professional

Sales

Again the service we received from Bradley was first class

Sales

Carl Grogan at Sytner Nottingham made the buying experience a pleasure with his no nonsense and friendly approach. Sytners are among the best BMW dealers around!

Sales

Would be 5 stars however the delivery couldn't be guaranteed. And that the registration number I chose on the initial visit was not assigned to me so I had to chose another one. It wasn't really a problem but something that I didn't expect.

Sales

All very easy and professional

Sales

Professional, efficient and friendly. Listened to my requirements and paid attention to make sure I got what I wanted. Guided and checked each step along the way. Kept me informed through all steps and delivered on their promises!

Sales

Completely satisfied, nothing more to say

Sales

Again, Carl’s attention to detail and his personal style ensured the entire purchase of my BMW was a fun and memorable experience. Both husband and I will purchase from specifically Carl again.

Sales

I was kept informed at all times from ordering the car right up to delivery.

Sales

Anthony Clarke was very helpful and answered all our concerns. In reality it was reasonably easy because I knew exactly what I wanted ie a 520

Sales

The car was delivered on time in the manner that I requested. Carl appreciated how the small details make these moments a real memory. Truly First Class.

Sales

Excellent service

Sales

My sales guy listened to what I was seeking and went above and beyond to deliver my dream car.

Sales

Staff were friendly, informative and helpful.

Sales

A lot of waiting but great service from miles

Sales

Very accommodating, well planned and focused on looking after customers.

Sales

David gave really good service

Sales

Carl Grogan was always available to help if we had any queries.

Sales

Cannot fault the team at Nottingham excellent service as always

Sales

Car was not cleaned to an acceptable level on day of pick, I had to point out myself which areas needed to be worked on and wait for it to be rectified. Wrong number plates fitted to car, only noticed after left garage and had to return to change.

Sales

The whole buying process went really smooth & I was kept up to date with everything,from start to finish.

Sales

Bobby Pal was excellent

Sales

Excellent salesman - very professional prior to last Christmas when I bought an X5 and again this time when I bought the 335

Sales

Very satisfied.Everything went very smoothly, excellent service.New car was pride of place on the forecourt

Sales

Got the car I wanted and the deal I wanted.

Sales

We like to renew our BMW every 3 years if possible and the staff at Sytner and BMW Finance are always helpful and make the deals happen with minimal fuss. The whole process is often complicated but they make it look easy.

Sales

No issues through the whole process

Sales

Bradley was excellent; helpful, knowledgeable and accommodating.