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ABOUT SYTNER NOTTINGHAM.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Matt Kidd

Head of Business

Neil Barker

General Sales Manager

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Paul Higton

Used Car Sales Manager

Mej Digva

Used Car Sales Manager

Andy Foxall

Corporate Sales Manager

Mark Lievesley

Corporate Sales Manager

Philip Bailey

Business Manager

Laurie Kavanagh

Business Manager

Simon Lievesley

Business Manager

Ish Kayani

Business Manager

Chris Peat

Financial Controller

David Maplestone

Aftersales Manager

Martin Brown

Parts Manager

Darren Norman

Assistant Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The team are helpful and friendly

Service

We received excellent service at. Nottingham show room

Service

Good prompt service, good workmanship, cant fault that. I have been in the profession of talking to people and sometimes the advisers have to bite there tongue. Customer is always right, at least when you are selling stuff!

Service

As usual your front office service personnel underestimate how long the work will take.....this may be down to inefficiency or overload behind the scenes though

Service

good service

Service

Very good staff and explained everything

Service

Great that desks were available to work at whilst I waited. Really helpful.

Service

Sales staff were excellent, very friendly and helpful. A few minor niggles with application of paint and fabric protection by the dealership.

Service

Could be better. I had to chase getting my car paint work repaired

Service

The service was completed professionally and on time, important when we all lead busy lives.

Service

The garage didn't have availability to fix my car for several weeks, took several attempts to resolve my issue, were poor on contact and messed me around a lot. They wanted a 3 month wait for a courtesy car.

Service

Issue with hill start assist not found and fobbed off. Unprofessional drivers - left reading glasses in car and key peg on key ring, parked the wrong way round on drive. No paperwork provided following service - not even vhc. Wrong collection addres

Service

I was supposed to receive a video, but I've not received it yet. The car was poorly washed.

Service

Overall a very Good experience from dealing with reception team, service assistant and collecting the car.

Service

Always see John who is a delight every time

Service

VERY Happy with this visit, if only they were all as good

Service

Very informative

Service

One fault with the engine management system but the boot closing mechanism remains a problem. You were unable to find anything wrong with it and it's only when the boot is fully loaded that it fails. Once again when on holiday in the middle of France

Service

Fairly long wait the repair.

Service

My needs were understood and I was kept well informed right from reminders before service.

Service

I understand I was given a different quote for tyre replacement than what I was finally charged. The staff member offered to investigate it and get back to me however have not heard anything

Service

Slight issue - my X5 services seem much more fragmented than my previous 520d. They are smaller but come up more frequently.

Service

Couldn't fault the service.

Service

Work done as required kept fully informed and updated

Service

It was a mundane task that ended up being a pleasurable experience.

Service

Happy with my booking time and the service you provided

Service

Very good service. Polite, helpful staff

Service

I was kept informed of the scheduled work, I was expected on arrival and greeted by my name, and I was kept informed during the day.

Service

Almost 3 week wait for appointment. Despite saying on the phone and at service reception that my car was a 2 series coupe not the 3 series coupe that I replaced 18 months ago, the invoice was for the 6 cylinder E46 saloon I replaced in 2009.

Service

Rina was great, kept me informed and repeatedly told me how surprised she was that I'd had so many problems with a car that was so new.

Service

asked if car wanted cleaning - interior done only - ( not a problem )

Service

Nothing was too much trouble.

Service

I feel really happy that everything is ok.

Service

Excellent again

Service

The only slightly positive point was that the car was eventually delivered back to us on the Monday evening, albeit only after much discussion and our insistence to achieve that.

Service

It would be even better if the car was valeted

Service

Same as previously. Sytner supported me much better than the selling dealer when I had an issue with my last BMW just as it was coming out of the warranty period.

Service

Excellent service from both Reception and the lady who dealt with my service.

Service

Always superb service at Sytner BMW Nottingham

Service

They carried the service and warranty work with attention to detail. Very pleased

Service

Unfortunately, they put water in my screen wash and it froze which I feel is a safety issue also the clock was incorrect and had not been reset not sure why this happened didn't think they would disconnect the battery for a first service oil change?

Service

After receiving a call from BMW to inform me that my car was ready to be collected, I had to wait for over 1hour at the waiting area before the allocated assistant approached me.

Service

I would normally give top marks but on this last visit you had my vehicle in a day and half to fit a new battery and a recall, I was informed the recall part was out of stock which to my mind should have been-ordered within the week.

Service

After over a month of escalations within the Service team, when I was finally contacted the response was what I would've expected in the first (and each) instance of dealing with BMW.

Service

Not my car anymore

Service

The brakes screaming like a cat being dragged backwards through a cactus patch is a little less frequent; however, it's still occurring and it's so embarrassing for such an expensive and new car.

Service

I had to wait 4 weeks. When I booked the service I was told could wait whilst service took place. However, when I booked in I was told that was not possible and then told I could but it would 3 plus hours as a major service. Please ring me for detail

Service

They didn't find the main issue ,,send the car to fix the sat nav ,they charged me £90 without to find the real problem.

Service

I've always received exceptional service. I bring both my 3 series and my wife 1 series here. Strastsone in my home town of Derby are atrocious many of my friends do the same.

Service

ABC def

Service

As above, although there are issues with my vehicle, this isn't down to the work or service I received.

Service

See above. I have little enough time to keep bringing my car back and the earliest courtesy car is 2nd April

Service

Problem solved, on a part that failed too early. Bmw should compensate

Service

Was very good the reception is good and gets you attended to quickly .

Service

The service chap mark was very professional

Service

Let down a little with the hoovering of the inside of the car however still a 9

Service

Pleasant staff. Previously agreed discounted price not recorded. Warranty items previously discussed not properly recorded. Warranty items not addressed although car with BMW all day. All preset settings wiped by new software update.

Service

Satisfied overall with level of service however my car was filthy and looked like it had been cleaned with a dirty floor cloth.

Service

Natalie Marshall, my service advisor, was exceeding helpful and friendly. She went out of her way to provide a great service and ensure continuity, Whilst waiting to be seen initially there was no offer of tea or coffee in contrast to Shrewsbury BMW.

Service

Fantastic experience - Customers, Cars, etc all very good

Service

Booking the car in for service was so problematic I very nearly went elsewhere. I was put through to a call centre in Leicestershire and didn't realise at first and the person Italked to clearly knew next to nothing about cars in general. Awful.

Service

Local team is great but I have waited months in vain to have the fault on my 750i checked by a bmw specialist engineer. Still no date.

Service

Holly at Sytner is very professional and polite. She may have been let down by BMW's policies which are in place as they frustrated me. I have a comprehensive BMW warranty and couldn't understand why it took 9 days to complete the work.

Service

Everything sorted

Service

Costs shown within on-line service booking were not honoured by the service team

Service

I was looked after politely and efficiently and my car was serviced and cleaned with update phone calls.

Service

The only area is either having more courtesy cars available or a more private area for customers to work if they have to stay at the facility.

Service

Easy drop off, kept well informed on progress and car ready early.

Service

Effective and friendly service

Service

Always kept the customer informed as to the progress of the service

Service

Long waits for calls to be returned Misinformation regarding ordering and receipt of parts Invoice for service higher that quoted by Simon (and stated on website) Service book not filled in

Service

Great service

Service

I think the answer given to question 1 said it all really.

Service

I am extremely dissatisfied. The service team is over stretched and it takes weeks to get an appointment to mend a problem that is not my fault. When the car is eventually seen it is not rectified and instead made worse. My valuable time is wasted.

Service

Having come in for the service. The vehicles computer is still telling me my service is overdue. This now means I've got to make a special journey to get it fixed. Or was the service not completed and so the vehicle is correct and I wasted time in th

Service

Excellent and friendly service. My service advisor Scott was very helpful.

Service

The dealership scratched my vehicle despite being told not to wash or clean! I then received no further communications from the dealership despite trying every day. This resulted in me having to escalate this to the head of business at the dealership

Service

Prompt, good attention by all staff. Very helpful

Service

I had to wait over 30 minutes while the car keys were located. No one has followed up on additional work we need doing Valet was poor - no interior clean

Service

Very polite and extremely helpful

Service

I was satisfied with the service i received servicing my car and MOT. The service and reception staff were super courteous, and made me and my two very young boys feel very welcome. A special thanks to the reception team.

Service

Efficient service

Service

Superb

Service

Lewis was very helpful

Service

Sytner Nottingham provide exemplary customer service on top of the ultimate driving machine!

Service

Serviced while I waited, comfortable surroundings.

Service

As before no information given on what happened during service.

Service

Dropped in without an appointment and fixed my cars problem as soon as they could

Service

Karl, our dealer kept us informed of the delays to the delivery of my new car and did everything he could to help me. Even arranging paperwork whilst we were on holiday

Service

When I phoned to book my car in for service I was told it would take an hour and a half, so I said I’d wait for it. When I took it in, I was told it needed a major service and would be 2 -3 hours.

Service

I was told the car would be cleaned inside and out but when picked up someone forgot to clean the inside. The car only needed the front vacuuming as I am very conscious of keeping the car clean.

Service

The service manger was very helpful as were the other staff, I was well looked after whilst I waited

Service

Service available 7 days. Very useful for shift workers

Service

Again, the actual service was great.The manner in which I was spoken to has made up my decision for my next car to be anything other than a BMW from Nottingham Stratstone, this is my 2nd BMW from there.

Service

Calls not returnedVehicle not ready on collection Potentially unnecessary adjustments made to vehicle

Service

I was seen at my allotted appointment time,and my car was ready for collection at the time we had agreed.

Service

As above... Plus ... parts only noticed to be damaged late in the day of repair, despite the parts having arrived 3 weeks prior to the work being done. Having taken a day out of work to get the car sorted, I then also had to return the following day

Service

Could not ask for better service. Excellent staff with no issues.

Service

I had a couple of minor issues outside of the normal service that were also taken care of, and the customer service is always really good

Service

The service history was not recorded on the car, due to the service being carried out on a Sunday. I was informed that it would be transmitted online to the car, but this has still not happened and as the car is an M3, the history is important.

Service

Always had good service apart from a recall that took all day and not the one for promised.

Service

Did a good job, a little bit of hiccup about if the whole unit of anti roll needed replacing or just the gasket.

Service

Because I was. You managed to fit in doing my scheduled service at the same time as the winter check, this saved me more hassle.

Service

Outstanding

Service

As above + cat well valeted

Service

We were unsure of which way to go, Nick our sales person gave us all the information we wanted, was very helpful and patient and no pressure

Sales

The whole experience was a complete joy. I wish I could buy a new BMW every month.

Sales

Some confusion over balance to pay

Sales

Lovely place to be and felt very welcome

Sales

On the whole it was a good experience

Sales

Answer as above

Sales

Sales person was attentive and furnished us with all relevant information

Sales

10/10 to Mark Oxspring for his persistence in filling our requests, thanks

Sales

All the staff are very helpfull

Sales

whole process from start to finish smooth n always had the salesman in touch and i could contact him with any queries

Sales

Everything as it should be at the dealership

Sales

Our Sales representative Bobby Pal at Sytner BMW made the process of changing the car very easy

Sales

Can't fault the experience

Sales

Very helpful and informative salesperson and finance advisor.

Sales

Lack of privacy when talking about purchasing a vehicle due to the busyness of the showroom

Sales

See comments on Finance. Main contact for sale (Martin Lam) excellent

Sales

The sales representative has always been first class, he knows what's right for me and he attends to my needs. I've dealt with him on a number of occasions and he is amazing

Sales

Nicholas was very helpful in making sure I was completely satisfied with my cars configuration and continued to answer my questions which arose from your standard emails.

Sales

Excellent service

Sales

Extremely helpful and very knowledgeable sales executive. As a disabled driver, he went out of his way to understand my particular needs. The car was ready at the agreed time and was immaculately presented.

Sales

Knowledgeable staff Easy to work with Straightforward discussion - no bull

Sales

Seamless changeover to new vehicle - everything was handled efficiently and professionally.The vehicle looked stunning and waiting for me to collect- very pleased.

Sales

Great service from Martin Lam in sales

Sales

For all the reasons in question 1. Also, the car was 3 weeks late being made available and I was given so many "reasons" for this, none of which I now believe. The handover was messy - on reflection it was very 'smoke and mirrors '

Sales

The whole process was managed perfectly in a professional manner by my sales contact Martin Lam

Sales

David Park at Sytner Nottingham has been beyond helpful at each and every step of the way in ordering and taking delivery of my Motability car.

Sales

We have had motorbility vehicle for the past 30 years but we have never been so impressed with the informative friendly and welcoming staff.

Sales

Friendly knowledgeable staff

Sales

As above in answer 1 plus we were kept informed on the progress of the car from the day it was ordered until the day we could pick it up.

Sales

Everything went smoothly and I was kept updated throughout the whole process

Sales

Very professional, polite and helpful, nothing was too much trouble

Sales

Again pleased with the end result if a little rocky on the way

Sales

Was kept up to date within week of sale