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Always first class at making you feel like their most important customer and love being greeted at the door.
As above answer.
Service took too longCost of service was excessive
Wrong winter wheels and tyres fetched from storage.Booking service over telephone was to call centre, they didn't give me confidence they had actually booked me in our provided any details to the local garage.
Good service but long wait when dropping car off
The queuing system for meeting the service advisor does not work . You arrive to find other advisors sitting waiting but the person you need to see is busy so you wait while others are doing nothing. Pickup takes far to long as well Not impressed !
Staff always couteous and helpful.
Friendly staff. Car handed back in immaculate condition.
Great service; also had an opportunity to find my next car. :)
The problem the car went in for still exists
Quick and professional
Everything was fine. Staff very helpful. Only slight problem was time required was longer than anticipated, perhaps due to misunderstanding when booking appointment
DAB radio not fixed
Friendly and helpful staff members.
Had no problems. Took my car and they phoned when completed.
Very good service, felt looked after.
Always completed services, and MOT, in a time-efficient manner. Never had a problem with the car. In fact, they always seem to go the extra mile which is wonderful. Always treated me well... very polite, courteous and friendly.
Quick and easy. A written report of the work done would have been nice.
Full service, but very expensive.I could have got the same service for half the price.I feel your establishment is not letting people go else where do to logging the service on the fob.
Very user friendly, no issues
The pick up and return service was great
Very good service. Felt cared for and very good personal experience
Very satisfied,but didn't receive a health check video from dealer,
Businesslike very professional .
I thought the staff went the extra mile and were polite, helpful, informative, professional and efficient.
Always looked after by all staff
As above. Service itself was very good but spoiled by the unexpected cost
Have no complaints so far so why Im completely satisfied
I'm always treated as part of BMW family not just another customer. Everything is detailed and staff willing to assist in every possible way.
andy smith always makes me feel great
Rey happy with how it went. Very good service.
Check up my f levels etc. and valet at one year after new. Excellent
Staff are always pleasant and helpful
Excellent staff in service very informative and knowledgeable
Good friendly service
Kept informed at all times and staff in the centre were both charming and very helpful. Could not have wanted for more!
fast service, good customer care
The problem was an emergence. The car was required in the pm the following day. It was delivered in the morning.
Sytner Nottingham have cared for my service requirements for around 25 years
would always be nice for it to be quicker
Thorough check, car washed and all close to the estimated time scale.
Polite staff always made welcome
Prompt and courteous whilst you wait appointment completed as arranged with no fuss or delay.
New car came back in as it had an annoying rattle .Most of the time the rattle has stopped but there are still occasions when it reappears. I do however appreciate how difficult it can be to cure such an issue.
I was contacted in advance about a safety feature that needed to be checked in addition to the service. All arranged smoothly. Transport offered if required because of extended time car would be at the service centre
I have been almost completely satisfied. The last visit was caused by the need to charge me £60 to replace the filter in the washer bottle of my car which is under warranty.
I was able to have service done while I waited.
Would have got full marks but took over the stated two hour time whilst i waited which seems excessive for a straightforward MoT
Disappointed on arrival to discover service would take an additional hour longer than scheduled, which would have made my day a little difficult. Decided to just sit & wait for the final hour; in the end, the service was completed on time anyway.
Despite the huge delay in getting a rear wiper motor the service and reception were excellent
Friendly and efficient customer service, plus the assurance that comes from having had a relationship with this dealership over a number of years.
Its a good experience. It would have been 5 stars but I was quoted a price for the tyres over the phone then charged more. I didn't notice at the time of paying.
unfortunately kept car wasn't ready to pick up and I had to wait a fair while
I have been a Sytner Nottingham customer for 24 years. Always had excellent service. I have been treated respectfully by all staff who have always been willing to go the extra mile to look after me as a customer, both on sales and service.
Couple of things put me off there was a mark on the front windscreen and front drive side wheel tyre air nozzle cap was missing. Would have appreciated if that was replaced
The whole experience was smooth and seamless from dropping the car off (including receiving my courtesy car) all the way through to receiving my car back fully valeted. I was also kept fully informed throughout the process.
Efficient, prompt service. Kept informed of progress. Further work required discussed & options given. Vehicle ready on time.
Told my service would be 1 hour if I took a scheduled waiting appointment due to having no hire vehicles even though I book my service 3 weeks beforehand. I waiting 2.40mins. The car clearing service was also poor, water left on the inside of doors.
score of 5 as I cannot think of any area to improve.
There have been a few issues but they have all been sorted now.
Very happy with the service they provided
Had a coolant leak that required the gearbox to be dropped out to fix. When I picked up my car I asked if BMW would make a contribution to the cost as its not what I expected from a quality car. Not had a response yet.
Very good more Martin needed
Friendly helpful staff who want to help if they can
Martin and his team was brilliant as always
All work carried out as required. Vehicle always returned cleaned inside and outside. Martin was my designated manager who was very helpful and very knowledgeably
Everything explained to me about the car and also nicely cleaned on collection
Generally all very good, however Im still awaiting a follow-up call some 2 weeks after the service to arrange for something to be fixed which couldnt be fixed at the time of service
After having my cruise control repaired I had to return again due to the a grating noise when I turned the steering wheel to go around corners. I feel this should have been checked prior to the car being returned to me after the repair.
because there is no eleven.
All was completely satisfied .
was only waiting 1 hour for a 2 hour job
I did not bring my car in, my son did
Service has definitely improved at this dealership over the last couple of years.
my phone number :07810360693as per explanation on first answer, car booked in weeks in advance, car on their doorstep 7am, not good if the health check or investigative work required more work. Was very unhappy with the level of service on the day
Service department personnel very polite and helpful.
They go above a 'basic' level of good customer experience.
Great customer service and ease of servicing.
Excellent service and follow up. Customer focus
Kept me informed of progress and resolved the issue I had with creaking door seals to my complete satisfaction
No appointment available for 2 weeks ans no loan car for 5 weeks.
Everything was done perfectly
Really good service, Steve (I think that was his name) was great and reception were particularly good, better than Audi/Mercedes!
Only problem was that the hire car was not picked up at the same time as my car was delivered back to me. Potentially I could have been left with 2 cars at work and obviously I couldn't drive both home!
Good response from team.
You got the work done in the day, kept me informed and you appreciated that there was a delay
The person who dealt with my service overcharged me, until I pointed out his mistake. When I picked up the car, he didn't explain the advisory notices on the job sheet.
all issues sorted on the car
Despite the lengthy wait for a time-slot to book the car in, the service was conducted with typical BMW efficiency & accuracy, from the car check video to completion time. The car came back valeted and immaculate both internally and externally
Efficient staff both at Service Reception and whoever carried out the work.
Was told me car was ready to collect again after I had already collected it, and never received the feedback of my reports via email.
Having the seat fixed under warranty with no quibbles left me satisfied. The extra video health check gave me confidence that work was carried out to a good standard.
My car got sorted out after the damage caused but took about 4 days
I dont need or want to see a video of the underside of my car!
The representative, Michael, was courteous and helpful. He kept me informed throughout of progress on my car. He made the process as easy for me as possible.
Its alwats second to none. I feel confident and comfiryable leaving my vehicle there, knowing I have nothing to worry about
My BMW fails now to load my Phone Book data from my iPhone 5S.
Waited around for a while when collecting the car.
Extremely satisfied. I like the video which you can view
very good customer service
SORTED OUT AN ISSUE ON MY CAR EVEN THOUGH I WASN'T BOOKED IN EVEN THOUGH THEY WERE EXTREMELY BUSY
Sytner always treat me fairly
Good customer service
Generally good-however I had two health checks-I had to ask for the first as it wasn't sent-then to find that there was a oil leak which was sort of hidden on the service report and was not mentioned to me. 2 tyre depth checks-very different readings
Efficient and accommodating.
In addition to the above answer: BMW always offer to give the car a wash & free vehicle survey which gives peace of mind.
Engineer who came out in the car with me to understand the problem was excellent
Same reason above - service from booking to completion was great
Excellent service, immediately acted on possible warranty issues.
Just a pleasant experience
The issues with the car that needed resolving all appear to have been resolved and I was given useful advice.
The experience was as predicted planned and expected
The person how handled the job was very good.
Dealt with effectively.
Everything was very efficient and the staff were friendly and helpful.
The service took 30 mins longer than the expected 90 mins, whilst I accept 30 mins is not overly long it did mean my expected return I had previously communicated to my office was incorrect.
My car was returned to me in wonderful clean condition
Everything went exactly to plan, great communication, little touches like service video sent gives confidence that the work has been completed thoroughly
Very satisfied. Expectations managed, communication very good and all work completed to a very high standard
Everyone was so helpful and easy to deal with.
MARTIN explained everything and went further than my expectations.
Would have been 5 stars but for the mileage being filled in wrong in the service history book, looks a right mess now unfortunately.
Accommodated at short notice which was helpful.
Friendly, timely service
2 reasons.Throttle stutter at 1300 revs not sortedWho needs to adjust the recline in a customers car?
You never have the car completed by the time you promise. On this occasion it was advised it would be done by 12.30. After trying to get hold of Chyna after a number of calls it was 1.30pm before we even spoke..
great service in changing 2 tyres same morning which exceeded expectations
Clutch starting burning following warranty check and mot. Advised no fault just user error
The attentiveness and service was excellent. A problem with the rear tyre and pressure that was present on first delivery of the car was pointed out as I handed keys over. It was traced to a bad seal between the valve and wheel after the service.
Very satisfied, just one point to note regarding the tyres and the inability of the service team to provide replacement tyres as part of the service/MOT
Picked the car up and as we arrived home my wife noticed a wire dangling down behind the sun visor, someone had disconnected the BMW fixed dashcam and not bothered reconnecting it? and the clock was running about 35 minutes slow for some reason.
There was a problem over the MOT report and liability, after a discussion took place the matter was looked at by their service manager who agreed that it should be put right and was for the next day. everyone acted in the most cooperative manner.
I was kept informed at all times of what was happening.
The service I received was quick efficient and in line with tie estimates.
All work completed, car runs perfectly.
Really satisfied.Special mention to Emma Thompson for making things really super smooth.
The personal touchThe care and attention given to me and my car
Although it took longer than estimated the fault has been sortef
The only reason I did not give a 5 is that when the car was assessed to find out what was wrong with it, the necessary parts were not ordered in for the day it was booked in for repair so I was without the car for longer than I expected.
All work was completed first time to a very high standard at a reasonable cost.
Very efficient and excellent customer service.
Would have been top marks but the invoice for the repair detailed only £250 excess, no other information.I'm sure that the cost was more than this, especially in view of the hourly labour charges which the norm but impossible to be sure.
Good professional service
excellent vehicle collection and delivery serviceKept well informed on progress of service
They do things well in general but a recent problem I had took two attempts to solve and the car was off the road for quite a long time in consequence.
Faultless service at Sytner Nottingham - as usual
From start to finish excellent service
Again from the moment I contacted attention Nottingham about a issue on my car the service was impeccable.Having a person dealing with your car from start to finish and giving you regular updates was very good.
Felt like I was being taken advantage of
Clear palnn and updates provided
Most but not quite all of the customer interaction was excellent. Parts department on the phone and technician when picking up car were excellent, but some of the customer facing and reception interaction slightly cool, needed touch more empathy.
Andrew smith gave an excellent service to an on going problem an a brand new car
See comments above glad not something wrong with car although had taken it in previous month for a major service! Bit frightening
The staff were welcoming and efficient and the job was carried out quickly and without hastle.
Booking experience and reminder service very helpful.
Nothing to complain about
One star removed because the service book had not been stamped.
You had my car for body work repair which was done wellHowever afterwards parking sensors stopped working and I had to rebook in to be repaired which is time consuming Nice staff though
Great service nice people
Not as efficient as normal.Vehicle not washed to a good standard, wheels still dirty.!0:00hrs appointment vehicle still unattended over half hour later. Service agent had to check with workshop about delay. High price paid for minor service
just very easy
Mr Lewis Porter, kept me informed at all times and help with a information that I requested.
car serviced and washed within 2 hour slot
Everyone I met from the team was genuinely lovely & extremely helpful.
Sales representative was very good and drove the sale well without seeming pushy or condescending.
Because they answered every question and was very helpful
An above excellent drive.
Me Miles Fawsitt was very professional and pleasant in dealing with the purchase
This is the 5th vehicle I have purchased from them and each time it is a positive experience
Martin lead us through the process really well and weve ended up with a great car!! Only downside, and reason for not completely satisfied, was the logistical side of the car arriving from overseas.
Miles was very helpful during all stages. Not pushy and understood our requirements. His explanations were clear and technical knowledge very good. He was particularly helpful at delivery. We felt very comfortable dealing with him .
Great team - Nick was amazing
Good service. Everything explained well.
Car is a step forward from previous 2 year old car, knowing you have made a good decision .
When I collected the car I didn't have any outstanding queries or questions as everything was explained and dealt with previously
No problems, delays. Treated well and dealer was attentive.Very rare characteristics for dealerships in our experience.
Relates to feedback further up on the page
Probably because Ive purchased so many cars from Sytner in the past I know the people Im dealing with and trust them implicitly which for me is very important and probably more important than the car itself
Referred to above, the issue was that the salesman kept having to refer back to someone, and therefore it took much longer than necessary to sort out the deal.
My dealings with Bradley made the whole process very pleasant. He was extremely helpful and polite.
Loved being served by David and how he worked with us the whole time!
My only gripe is the amount of time it took to complete the deal and the handover, not because of the team, but the amount of paperwork that was needed.
All staff were very friendly, especially the Nick, the sales person I dealt with. Was just a completely positive experience from start to finish - Nick bent over backwards to do all he could and explained everything superbly.
Great service, availability and ease of completion
Id like to make a special mention to congratulate Mej Digva and his team for putting together a competitive package and securing a deal for what has been our 7th purchase since 2012.Fast friendly and competent service from these guys
It was a speedy friendly experience and I really enjoyed the hot choclate and the look of my new 2 series
Very helpful staff.
honest answers and helpful sales member
I really liked the non pushy approach of the salesman-he understood what was important to me and that went a long way to me buying my first bmw...along with the drive experience and car obviously.
The service provided by Sytner throughout the process and every time I have visited (including servicing) has always been superb.
All people I dealt with were highly professional
Again the service we received from Bradley was first class
Carl Grogan at Sytner Nottingham made the buying experience a pleasure with his no nonsense and friendly approach. Sytners are among the best BMW dealers around!
Would be 5 stars however the delivery couldn't be guaranteed. And that the registration number I chose on the initial visit was not assigned to me so I had to chose another one. It wasn't really a problem but something that I didn't expect.
All very easy and professional
Professional, efficient and friendly. Listened to my requirements and paid attention to make sure I got what I wanted. Guided and checked each step along the way. Kept me informed through all steps and delivered on their promises!
Completely satisfied, nothing more to say
Again, Carls attention to detail and his personal style ensured the entire purchase of my BMW was a fun and memorable experience. Both husband and I will purchase from specifically Carl again.
I was kept informed at all times from ordering the car right up to delivery.
Anthony Clarke was very helpful and answered all our concerns. In reality it was reasonably easy because I knew exactly what I wanted ie a 520
The car was delivered on time in the manner that I requested. Carl appreciated how the small details make these moments a real memory. Truly First Class.
My sales guy listened to what I was seeking and went above and beyond to deliver my dream car.
Staff were friendly, informative and helpful.
A lot of waiting but great service from miles
Very accommodating, well planned and focused on looking after customers.
David gave really good service
Carl Grogan was always available to help if we had any queries.
Cannot fault the team at Nottingham excellent service as always
Car was not cleaned to an acceptable level on day of pick, I had to point out myself which areas needed to be worked on and wait for it to be rectified. Wrong number plates fitted to car, only noticed after left garage and had to return to change.
The whole buying process went really smooth & I was kept up to date with everything,from start to finish.
Bobby Pal was excellent
Excellent salesman - very professional prior to last Christmas when I bought an X5 and again this time when I bought the 335
Very satisfied.Everything went very smoothly, excellent service.New car was pride of place on the forecourt
Got the car I wanted and the deal I wanted.
We like to renew our BMW every 3 years if possible and the staff at Sytner and BMW Finance are always helpful and make the deals happen with minimal fuss. The whole process is often complicated but they make it look easy.
No issues through the whole process
Bradley was excellent; helpful, knowledgeable and accommodating.