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ABOUT SYTNER NOTTINGHAM.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Matt Kidd

Head of Business

Neil Barker

General Sales Manager

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Paul Higton

Used Car Sales Manager

Mej Digva

Used Car Sales Manager

Andy Foxall

Corporate Sales Manager

Mark Lievesley

Corporate Sales Manager

Philip Bailey

Business Manager

Laurie Kavanagh

Business Manager

Simon Lievesley

Business Manager

Ish Kayani

Business Manager

Chris Peat

Financial Controller

David Maplestone

Aftersales Manager

Martin Brown

Parts Manager

Darren Norman

Assistant Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

When I phoned to book my car in for service I was told it would take an hour and a half, so I said I’d wait for it. When I took it in, I was told it needed a major service and would be 2 -3 hours.

Service

Karl, our dealer kept us informed of the delays to the delivery of my new car and did everything he could to help me. Even arranging paperwork whilst we were on holiday

Service

I was told the car would be cleaned inside and out but when picked up someone forgot to clean the inside. The car only needed the front vacuuming as I am very conscious of keeping the car clean.

Service

The service manger was very helpful as were the other staff, I was well looked after whilst I waited

Service

Calls not returnedVehicle not ready on collection Potentially unnecessary adjustments made to vehicle

Service

I was seen at my allotted appointment time,and my car was ready for collection at the time we had agreed.

Service

Service available 7 days. Very useful for shift workers

Service

Again, the actual service was great.The manner in which I was spoken to has made up my decision for my next car to be anything other than a BMW from Nottingham Stratstone, this is my 2nd BMW from there.

Service

As above... Plus ... parts only noticed to be damaged late in the day of repair, despite the parts having arrived 3 weeks prior to the work being done. Having taken a day out of work to get the car sorted, I then also had to return the following day

Service

Could not ask for better service. Excellent staff with no issues.

Service

I had a couple of minor issues outside of the normal service that were also taken care of, and the customer service is always really good

Service

The service history was not recorded on the car, due to the service being carried out on a Sunday. I was informed that it would be transmitted online to the car, but this has still not happened and as the car is an M3, the history is important.

Service

Because I was. You managed to fit in doing my scheduled service at the same time as the winter check, this saved me more hassle.

Service

Outstanding

Service

Always had good service apart from a recall that took all day and not the one for promised.

Service

Did a good job, a little bit of hiccup about if the whole unit of anti roll needed replacing or just the gasket.

Service

As above + cat well valeted

Service

Thing such as the video of the inspection of the car are a nice touch the helps build confidence in the work that's carried out

Service

I’ve had no further problem

Service

Good response to queries

Service

Visit went smoothly, nice environment to wait in, very courteous staff

Service

4 days after the major service (30,000) I got a warning level concerning the coolant level. I rang and was told the coolant level was not checked in my service. A visual inspection in included. This is surprising for a service that costs so much

Service

The car was left with service for 4 days, and following the vehicle check two areas were raised for concern. I replied to the emailed video to carry out the two jobs while they had the car and neither was done. The vehicle was not cleaned either.

Service

Very good service at the garage.

Service

A pleasure to deal with. Martin Burrows is a credit to the dealership and always goes 'the extra mile'.

Service

Excellent service, friendly and helpful staff, job well done.

Service

The face to face experience was poor.However the actual car service was prompt. The car came back lovely and clean as though it had been taken care over.

Service

I took my windscreen wash pump to be fixed last year - it's stopped working. BMW trying everything they can not to fix it for free again. Feel like I'm going to be spending 150 quid every year on it.

Service

Exemplary service from start to finish.

Service

The technician identified a problem when he removed the engine cover in that the cap for the brake fluid reservoir was missing.This could only have accured during the brake fluid service where the cap was not secured correctly on completion.

Service

I was very happy with the service. They keep in contact and where happy to hold my car for longer when I was unable to collect it.

Service

Because they are very flexible, always welcoming, provides feedback and cleans the car!

Service

On-line booking worked well and I was able to work at a comfortable workstation whilst my car was serviced.

Service

The advisor took the time to explain the charges and why it wasn’t included in my service package and how the next service might be.

Service

Car was serviced and vehicle inspection was carried out. The whole process was very smooth because the service representative (Martyn Burrows) dealt with everything from start to finish impeccably.

Service

Again professional quick service, no messing around.

Service

Well looked after

Service

Front desk meet and greet. Speed of service. Waiting area.

Service

Kept update with progress of the service good customer area.

Service

I understand the car was serviced properly, courtesy car worked out and all was finished in a day. No Complaints.

Service

Reception staff were courteous & helpfulService chap was efficient & kept me informed

Service

my car was booked for 11.30pm for very minor work like Mot etc. I was first told it may take up to 2 hours then 3 hours my car was ready at 4.10 pm and was not even cleaned as I was told would be.I am anoid and disappointed by my experience.

Service

i had to wait 3 hours for my car to be serviced! i was told it would take one and a half hours ! needless to say i was not happy with this wait ! but the manager was very professional in dealing with the situation !

Service

very pleased , my car runs so well

Service

Did what I needed and advised on the questions I had

Service

GREAT WAS ALLOWED TO DROP MY CAR OFF 2 DAYS BEFORE SERVICE DUE TO ME GOING AWAY

Service

Communication during the process is excellent

Service

New tyre fitted great service but very very expensive compared to other suppliers example Cosco

Service

The car was serviced at the time I wanted and was very clean but the booking engine on the bmw webiste is is poor.

Service

generally very accomodating - although courtesy car not always available

Service

Following the BMW emergency experience I found Sytner were also at a similar level. Communication was adequate without being overly excessive.

Service

excellent service

Service

I’ve had bad experiences at this dealership in the past but they have addressed all niggles and now provide excellent service. I dealt with John Latham an experienced professional and provides the level of service that I expect from BMW and Sytner

Service

I asked for the hand brake to be adjusted and it is no different! It won't hold on a hill unless it is pulled so high up that I can't then release it very easily.

Service

Good job on the repair and arranging use of insured warranty. Communication not very good when repair took 4 days instead of the 2 days I expected. Still waiting to receive a copy of the invoice 2 weeks later despite chasing up via phone.

Service

It was nice and straight forward.

Service

timely, well informed, great service

Service

Well at least you didn't damage my car this time which was an Improvement as last time in Feb you damaged it.

Service

Good service provided

Service

Again couldn’t fault the service

Service

MOT and brake service completed on a whle you wait basis within estimated time period

Service

The process for service feels very much like a "process"!

Service

it was comprehensive and reassuring

Service

Waiting for 2 hrs could be better. I wasn’t asked if I wanted a coffee or anything else. No biscuits!!!!!

Service

This is not the first time my wheels have not been delivered to site for a swap.

Service

Satisfied

Service

Car was cleaned inside & out BUT the boot was missed

Service

I was completely satisfied with the service love the video of my mot.

Service

Car cleaned and vacuumed but they forgot the boot.

Service

Valeting of car. Clean was very average. Radio channel had been changed and many adjustments had been made to seat and mirrors. Worst of all was a half drunk cup of coffee left in the car which I had to dispose of myself !

Service

Pretty good service, apart from being made to wait for an hour when picking the car up.

Service

MOT was fine, the only thing letting it down was that it took 120 minutes, rather than the 90 promised.

Service

Kept updated throughout the day

Service

The car had to come back twice to be sorted out after bolts and clips came out

Service

Speed of turn around. Only complaint would be the lack of availablity of a pool Car.

Service

I was informed the Turbo intake pipe was insecure and a quote would be provided to fix. No quote was forthcoming so I took the car into my local garage and they simply clipped it back in within a minute at no charge. Why wasn't this picked up?

Service

I've put some what dissatisfied mainly because I had booked a full service only to find that I've had a health check done on the car and new break pads fitted on the rear !!! no sign of any other work carried out time I can ill afford to waste !!

Service

Except that they leave mess in my boot everything else good

Service

As above. But the service on the day this time was fine

Service

Couldn't fault service

Service

As above, more communication with clients

Service

I was treated well, my car went in on time and finished on time. I was treated as if I mattered and the work was done perfectly. Very happy. It was expensive, but I can cope with that as the car needs so little servicing.

Service

Every aspect of the service experience was First Class !

Service

Always first class at making you feel like their most important customer and love being greeted at the door.

Service

Wrong winter wheels and tyres fetched from storage.Booking service over telephone was to call centre, they didn't give me confidence they had actually booked me in our provided any details to the local garage.

Service

Staff always couteous and helpful.

Service

Service took too longCost of service was excessive

Service

The problem the car went in for still exists

Service

Friendly staff. Car handed back in immaculate condition.

Service

Efficient

Service

DAB radio not fixed

Service

Everything was fine. Staff very helpful. Only slight problem was time required was longer than anticipated, perhaps due to misunderstanding when booking appointment

Service

Quick and professional

Service

Friendly and helpful staff members.

Service

Very good service, felt looked after.

Service

Always completed services, and MOT, in a time-efficient manner. Never had a problem with the car. In fact, they always seem to go the extra mile which is wonderful. Always treated me well... very polite, courteous and friendly.

Service

Had no problems. Took my car and they phoned when completed.

Service

Quick and easy. A written report of the work done would have been nice.

Service

Very good service. Felt cared for and very good personal experience

Service

The pick up and return service was great

Service

As above. Service itself was very good but spoiled by the unexpected cost

Service

Very satisfied,but didn't receive a health check video from dealer,

Service

Great service

Service

andy smith always makes me feel great

Service

Have no complaints so far so why I’m completely satisfied

Service

Rey happy with how it went. Very good service.

Service

Check up my f levels etc. and valet at one year after new. Excellent

Service

Staff are always pleasant and helpful

Service

For all the reasons in question 1. Also, the car was 3 weeks late being made available and I was given so many "reasons" for this, none of which I now believe. The handover was messy - on reflection it was very 'smoke and mirrors '

Sales

The whole process was managed perfectly in a professional manner by my sales contact Martin Lam

Sales

We have had motorbility vehicle for the past 30 years but we have never been so impressed with the informative friendly and welcoming staff.

Sales

Friendly knowledgeable staff

Sales

David Park at Sytner Nottingham has been beyond helpful at each and every step of the way in ordering and taking delivery of my Motability car.

Sales

As above in answer 1 plus we were kept informed on the progress of the car from the day it was ordered until the day we could pick it up.

Sales

Everything went smoothly and I was kept updated throughout the whole process

Sales

Very professional, polite and helpful, nothing was too much trouble

Sales

Again pleased with the end result if a little rocky on the way

Sales

Was kept up to date within week of sale

Sales

Fabulous service.

Sales

Quickly delivery and processing

Sales

Everthing explained and delivered to the last detail

Sales

jake was very friendly went through everything again and also sat in the car with us to show us what everything does ., and said if we need to know anything else just call him or drop in .

Sales

Good service

Sales

I had Mohammed Raza as my sales advisor, and based on the experience I had through him I am satisfied the service was exceptional. That isn't a word I throw around, but I felt very valued and I hate to sound cheesy but he made me feel special.

Sales

We went from test drive, to negotiation within a matter of hours. The sales staff were not too salesy at all, but put us first and ensured we were fully aware of the car and its capability. No stone was left unturned.

Sales

Staff couldn’t have been more helpful

Sales

Kept up to date through every step, everything delivered as 'promised'

Sales

Good demo on handover, updated regularly on delivery date, car delivered as ordered.

Sales

No concerns or issue, very happy

Sales

As above sales person was amazing and very friendly didn’t feel rushed or pressured to make a decision like you do in some of your competitors premises

Sales

Very good communication and staff were very attentive and professional

Sales

The knowledge and professionalism was very reassuring.

Sales

Very professional dealership

Sales

Cannot fault David Park and his customer service

Sales

Miles very helpful, handover of part exchange and delivery of new car was easy

Sales

Was great from initial enquiry to delivery. Handover was exciting and everything about the vehicle explained to me really well

Sales

We were listened to during the purchase and no pressure was put on us to buy a car. We were kept informed while we were waiting for delivery of the vehicle and on completion of the deal we were given time on familiarising ourselves with the new car.

Sales

Just no issues and very accommodating

Sales

Very satisfied

Sales

Raza Mohammed was a perfect salesman....not pushy at all answered or returned all my calls and was always willing to help . Sytner have lots of staff and are all pleasant and helpful.

Sales

Again Bradley Smart is 100% from the start of your purchase to the finish and collection of your car

Sales

Excellent service from beginning to the end Nicholas Drewitt made the experience easy and pleasant

Sales

Completely satisfied from the start to end. Happy to help me even after the sale which is rare to see these days.

Sales

Delivery delays were overly long. The initial purchase process and test drive with Bobby Pal was fine. But it all went downhill thereafter as outlined above.

Sales

The salesman was very understanding to my needs during the process and looked after me in a pleasant and friendly but professional manner

Sales

Polite and efficient with no fuss as I had requested

Sales

as above

Sales

Good service, was kept waiting on my visits but was offered plenty of coffee by the very friendly reception staff.

Sales

Martin Lam was an excellent ambassador for both BMW and Sytners.

Sales

The handover was slick and efficient, handling expertly by Brad Smart of Sytner Nottingham

Sales

Everything was smooth and went easy.

Sales

As above

Sales

Felt valued as a customer and did not feel that I was being treated differently as a woman.In 2007 I had visited BMW and ended up buying a Honda CR-V as I had just felt intimidated however all of that atmosphere is no longer present.

Sales

The sales staf, Bradley Smart was very polite, professional and give us space to think thoroughly. So, we never felt we were rushed into buying the car. Superb service.

Sales

Kept well informed with my order's progress.

Sales

The car was ready on time

Sales

David Park went out of his way to look after us and accommodate our every need.

Sales

Everyone I met from the team was genuinely lovely & extremely helpful.

Sales

Sales representative was very good and drove the sale well without seeming pushy or condescending.

Sales

Because they answered every question and was very helpful

Sales

An above excellent drive.

Sales

Very satisfied

Sales

This is the 5th vehicle I have purchased from them and each time it is a positive experience

Sales

Seamless

Sales

Me Miles Fawsitt was very professional and pleasant in dealing with the purchase