"A relaxed atmosphere. All the staff are very helpful."

"Fantastic service"

"This was the 2nd BMW purchased in the last 6 months and have since purchased another."

"The LIM option specifically asked for was not included. I paid extra mobile preparation for text emails to now discover it doesn't work with iphone. BMW Finance not explained properly in discussion with Trading Standings"

"Issue's with delivery dates and the payment of the vehicle."

"Jason Sinclair went that extra mile to make sure the handover went smoothly, we hope that he is a very valued member of the Nottingham team"

"Exceptional service and care. Were kept informed at all times regading delivery date and when we could collect the car."

"A great experience all the way through nice working together with a proper team"

"Dealer experience excellent, just had to wait for delivery, 10 weeks"

"Very helpful, courteous and patient"

"They even fitted the roof bars for me"

"Duncan was an excellent salesperson who made me feel valued and at ease"

"He was excellent Jonathon Scrivens was excellent throughout."

"Very good well done"

"brilliant a 1 day trun around from purchase to driving away"

"Jeremy at the dealership was excellent."

"It was excellent, the only problem was a delay in delivery. This was dealt with excellently by the salesperson."

"All o.k."

"All the staff were great , very helpful and made me feel welcome and helped me to choose what i believe to be the right model for me"

"Matthew Kershaw was oveseeing the sale of the custom made new vehicle from the point of placing the order of my vehicle to the point of delivery. During the transition period,Matthew took the effort to monitoring the progress in stages and kept me i"

"Excellent sales people who provided a very competitive and friendly experience"

"Was not confidence going into to the nottingham BMW showroom previous experience not verygood but mark Oxspring has changed out minds also receptionists were very good"

"The two people I had dealings with were excellent Mej and Simon Wevesley. Any follow up contact I expect will be just as pleasing."

"Very professional team, always welcoming and helpful"

"The whole team at Sytner Nottingham were fantastic but I would like to single out my Sales Guy Jason who always does everything within his ability to accommodate all my needs. If only customer service were this good anywhere else"

"Very knowledgeable and helpful staff"

"David was thorough throughout the sales process"

"As per my previous statement, Gemma was the most helpful person I've ever dealt with when purchasing a car"

"Looked after me very attentively courteously."

"First class"

"Excellent, a very proffesional company."

"Answered questions well and responded to our requirements. Delivery went without any problems."

"the staff at Sytner Nottingham are very friendly and professional. This is the second BMW I have bought from this dealership and although it isn't the closest BMW dealer to me I will definitely buy future cars from here due to the level of service."

"The sales person was very helpful."

"The salesperson was extremely helpful and accommodating"

"I returned to Sytner to purchase my second new BMW and am not disappointed with the decision. I dealt with Jo Brewster, a true ambassador for both Sytner and BMW"

"Our sales lady Jemma was absolutely brilliant. Very helpful, very efficient and always very pleasant and friendly."

"David Atkin in particular is really helpful."

"looked after us really good"

"the service we received from all concerned was absolutely first class"

"Finance options took too long, understood the options, didnt need the sell"

"Our latest salesman, Jeremy Jones has been an outstanding ambassador for BMW and the dealership"

"more attention could be paid to technical explanation"

" i have always had good service from them. Johnathan Layton is exceptionally good and very helpfull"

"took the car it requried a footwell module which they said would cost £559 plus VAT I checked other dealerships I was quoted £400 - £430 Sytner said they would honour the other price then added another dianostic charge at £70 which I already had."

"I was satisfied with the work carried out and the service provided but was NOT satisfied with how the quote was provided.I was quoted 170 for the work when booking but on dropping the car off advised the quote was now 500 as it was 3rd oil service"

"Car was repaired and returned on time for my holidays, excellent service"

"First time I had a collection service but VERY disappointed that I was given a collection time of between 8 30 and 10 00. At 10 50 I had to call Sytners and was told someone would be with me as soon as possible. The collection was made at 11 00am"

"My invoice clearly stated that my car had been washed and vacuumed. The outside was a disgrace and the inside had not been touched. Someone lied."

"Both my wife and have a BMW hers is 4 years old , but also uses it only in town."

"I am very satisfied with the dealer."

"I waited at the dealership while the work was carried out on my car which seemed to take forever. I could see my car was ready waiting for me out said but I had to wait for member of staff to pay my bill and collect my keys."

"booked into for the fast lane service but the dealership were unable to complete the job within the 90 minutes. it took 2 and a quater hours for the job to be completed."

"they were very good"

"polite helpufl friedly not patronising"

"Amazing."

"excellent service and feed back"

"Sytners are usually very good whilst the service was fine i paid for a valet but was not happy with the standard."

"Not fully investigated, fault on old disk that should have been picked up on initial investigation"

"The car went in, there were two problems I had problems with the cable for the ipod. The car was recalled for the heating this was arranged at the same time, the heater sounds like a motorbike now."

"Popped in for a headlight bulb change, lovely service manager, great coffee and free wifi. Wouldn't go anywhere else"

"Told me fan motor had failed but this was not the case, it had been switched to zero in the software settings"

"dealer are excellent"

"Major red light fault on steering column lock, when booking visit through service type reception, no sense of possible seriousness of fault, as per hand book. Therefore 3 days wait. Service advisor on day of visit realised immediately."

"Sytner Nottingham are always helpful and friendly."

"I had to chase the dealer to check when my car was ready."

"Very good"

"Service assistant very helpful and kept me informed until job complete"

"Service advisor was John Laytham, excellent service, very knowledgeable. Apleasure to deal with and a credit to Sytner"

"overall quite satisfied with the service at Sytner."

"I could not use my car because of a faulty alloy but was told that Sytner didn't have a replacement car. The warranty company refused to provide a car. The service was not joined up and I had to do battle individuals over several days to get cover"

"Great as always."

"Very Good"

"Always excellent."

"My first visit to this dealership and I was pleasantly surprised. Service was carried out quickly and car was returned washed hoovered. My thanks to Martyn."

"Car was not cleaned, handbrake tightening was changed despite me advising at the point of booking it needed doing and asking the cost. The handbrake adjustment seems not to have been done."

"I have felt completely fobbed off with the premature wearing of the drivers leather seat. I was horrified to find on Saturday all of the scratches on the bodywork from the 'valet' they performed. The service manager has not returned my calls"

"Excellent service very helpful fully informed of status"

"Always very good."

"Awaiitng feedback for supply of a part (towbar casing)."

"Very good, they told me how they would take"

"Very helpful and established the fault."

"We are very satisfied."

" i can not fault the service"

"When Sytner Nottingham contacted me to ask about my service experience, I did omit to suggest to them that an improved waiting queuing system for customers checking their vehicles in out of service would help at peak times."

"listen to my problems and empathise, dont treat me as if i'm dont know what I'm talking about"

"It was completed in the time."

"Very expensive oil and filter change."

"No problems at all, everything went well, the staff were helpful."

"They were courteous and efficient as usual."

"They were not aware of the recall but check their computor and found I was."

"The only service advisor worth dealing with is Martyn Burrows very knowledgable helpfull.I wish I could only deal with him when I visit the dealership."

"did price match but thought still expensive."

"I have been getting much better quotes from BMW at Derby and will go there in future."

"Everybody was helpful"

"They passed the vehicle i was really happy with the service i received."

"I was not happy with the standard of the clean. I did pay £15.00 for this service."

"Excellent expecially Keith"

"The lady who looked after me was great. She kept me advised at all times"

"I was expecting a lift into town I was waiting for 45 minutes for a taxi."

"Because they couldn't offer me a courtesy car which was really inconvenient."

"No comments"

"I requested an automatic courtesy car but wasn't supplied one and nobody seemed bothered about this."

"The guy was very good. It is a very good dealership."

"Excellent service."

"There was a warning light on my car that wasnt there when i dropprd it off."

"I am really disapointed that i had to wait longer than anticipated for my vehicle."

"I was expecting the car to be picked up wednesday morning and I had to chase the dealership to see if they were still going ahead with the appointment. In the end I had to re book because of their mistake."

"It took 3 days to get the fault fixed which was too long. Also, I was told I had put petrol in the car and I hadn't. The courtesy car I received wasn't appropriate either."

"I found it very appalling. I would not recommend them in the future."

"They cleaned the car there were patches that were missed, however no problem with the dealership,"

"I thought that theres was more improved communication and customer service skills."

"Mark and Gareth from Nottingham Sytner were fantastic in their effective and timely communication with work that was undertaken. Would have no hesisitation in recommending and myself using Nottingham Sytner again for further maintainance work on my v"

"A couple of times the dealership have chipped the bonnet of my car."

"When the car was returned it was not repaired."

"It is expensive."

"Very impressed with the service, Collection and delivery service was very impressed that it was the same person."

"Don't like the style of number plates they use."

"It was a very happy visit. They told me i did not have to bring the vehicle in for a servic untill next year. they were very nice."

"not fixed the problem and its been in twice."

"not to bad"

"They noted i needed a service and they sorted that out. They supposedly washed the vehicle. I had to take it to be correctly completed."

"they were pretty good no problems with them."

"It was in a different league to other garages."

"Staff very helpful"

"Dealership is welcoming, friendly and considerate to keep me informed during my wait"

"Very professional customer service, very trustworthy team in which I have complete confidence"

"The price quoted when I arrived for this brake fuid change was different higher compared to that quoted on the phone. The Alpina service book was n ot stamped following the work"

"Excellent staff and facilities"

"overall very good service and communication. i scored this visit down because i do not think they adequately explained the difference in service date on the idrive versus their mechanics."

"Had use of courtesy car the only one criticism was that that car smelled of tobacco smoke and the inside screen was blackened probably from that. Had to clean and spray on returning home, before further use."

"Usual smooth service with a couple of very small hiccups"

"3 visits required to effect repair"

"Car took 2 days to repair under warranty no spare parts"

"Very poor experience as described in the previous question. Would not recommend and certainly will not use again. Service staff were impolite and were clearly not focused on providing a good experience for customers."

"We found the staff very very helpful."

"Quite happy with this dealer and find them easy to work with."

"First class service."

"Staff are very friendly Nottingham have reasserted my faith in the dealership network,"

"They are extrmeley good and very polite always greeting with a Good morning!"

"Been a customer for over 40 years, service manager is well respected and can be thoroughly relied upon, has a good professional team"

"they were very good"

"Excellent communication from the staff. The car arrival back fully cleaned within its time slot"

"It was all good. They found a hairline fracture on a wheel and replaced it as a measure of goodwill so that was great."

"This was the second visit for the same problem."