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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
452 ratings and 257 comments received in the last 90 days.
19 July 2025
See above - says it all !!
18 July 2025
Excellent set up and handover process, very easy and pleased.
12 July 2025
prompt pick up arrangements
10 July 2025
all okay
10 July 2025
n/a
08 July 2025
Very good price on new vehicle and trade in price for mine Delivered on date promised
08 July 2025
Best car purchase and delivery I've ever had
07 July 2025
The customer service was over and beyond, Highly recommend Daniel Rana.
07 July 2025
Holly was very friendly and knowledgeable
06 July 2025
From start to finish everybody was helpful and efficient especially the salesman. Carl Grogan kept us informed from order to delivery which was completed earlier than expected and fitted in with our circumstances.
05 July 2025
Sales team worked so hard to find a car that met our brief & made the whole experience quick & easy
04 July 2025
As above. Nothing is to much trouble
04 July 2025
As above. Totally satisfied with both the car and the customer service.
03 July 2025
I will definitely recommend to friends family / colleagues. My sister was with me on the test drive and is already considering buying a new car. I have given the 5 star score no issues and all the staff from reception onwards could not do enough
03 July 2025
Everything was explained simply. Made easy by online signatures as I live very far from this particular BMW centre. I found the people I dealt with to be freindly and informative.
02 July 2025
Daniel Rana was exceptional in assisting me throughout the purchase and the preparation and delivery of the car.
02 July 2025
Lauren was fantastic from start to finish, kept us updated all the way through the whole process. Spent time showing us all the new features in the car, explained our PCP plan and everything included.
01 July 2025
A very helpful team and a flawless handover to my new vehicle
25 June 2025
The whole process from ordering to handover was seamless. A special mention for Mark Lievesley who is an absolute professional and a credit to Sytner BMW Nottingham.
25 June 2025
Purchasing a car can be quite a minefield for female drivers, I was impressed by the knowledge and professionalism of Alex Morley.
24 June 2025
Again, 5 star experience with a blip.
22 June 2025
Super fast delivery of the car. All elements seamless.
18 June 2025
Alex Morley was an excellent sales person. He listened to what I wanted, made arrangements for a test drive efficiently, worked around my schedule and didn't keep me hanging around. Having my car in the showroom next to his desk was a nice touch.
18 June 2025
Loved the fact the car was in its own little room, ready to be driven away.
14 June 2025
Car presented perfectly and at agreed time.
13 June 2025
The staff were all very pleasant, they were knowledgeable and went the extra mile to understand my requirements, including staying after hours to secure the business. Handover was very professional, the car was prepared and presented very well.
11 June 2025
Again, Daniel made the experience great.
10 June 2025
Excellent service
08 June 2025
Annabelle was great, kept me informed all the way, helped me make my choice and made the whole experience pleasurable
07 June 2025
Once the order was placed, I was kept informed along the way of the delivery date, this did move a couple of times at not fault to the centre, but i was confident of when to expect the new car and could plan accordingly.
03 June 2025
All was great
03 June 2025
We were looked after really well .
03 June 2025
Staff very attentive and Lauren always going above and beyond to make sure the process was the best it could be.
03 June 2025
Lauren was absolutely brilliant from her customer service to her professionalism, everything was explained in great detail, I was kept informed throughout the whole process.
01 June 2025
Sales man was brilliant and explained everything to us
30 May 2025
All the staff were friendly and helpful and the coffee was great
29 May 2025
Very clean showroom. Reception staff were friendly and offered drinks.
27 May 2025
Good people skills n friendly
23 May 2025
The entire process was smooth, professional, and enjoyable. She kept me well informed and was very kind
23 May 2025
Like I said above my whole experience was amazing, the staff were all very polite to me from start to finish.
23 May 2025
The service received by Alex and Martyn was second to none. They were attentive and responsive to my needs and I was completely satisfied with the car and the service.
23 May 2025
It was seamless thank you every step of the way and nothing was too much trouble. We have since made some calls through to Carl Grogan to ask for his help on the car we purchased & he is always happy to help. The paperwork for the purchase was easy
18 May 2025
The process was seamless. Carl was always there to answer questions and get in touch with me if you needed any information. He gave me a succinct tutorial which helped me enormously with getting used to my new car.
18 May 2025
Excellent service!
16 May 2025
Excellent service
06 May 2025
Jake made everything simple and hassle free.
05 May 2025
Very satisfied even though my husband went to look at a second hand car Jake who deals with new car sales still walked round with my husband advising him on the cars we ended up buying a new car and could not be happier with the service from Jake
04 May 2025
Good communication concerning the delivery date, a clean and spacious showroom, clean customer toilets, and helpful staff.
04 May 2025
Excelent service
03 May 2025
Went smoothly, if a little slow.
02 May 2025
I was treated in a courteous and friendly manner.
02 May 2025
Very satisfied as always
01 May 2025
Everything was throughly explained and a smooth process and I felt at ease the entire time
01 May 2025
Could not have been better
30 April 2025
Sytner BMW Nottingham always impresses with its level of service and attention to detail. A special mention to Lauren Slaney who was a pleasure to deal with, and ensured that all requests were dealt with first time to a very high standard.
23 July 2025
Poor service , rude person dealing with my job.
22 July 2025
Really transparent with timings. And also looked after me above and beyond.
22 July 2025
Service carried out without issues.
21 July 2025
I am always assured of good service when visiting the dealership. Nothing is too much trouble and any issues are listened to and actioned promptly. Even a loan vehicle provided when mine was kept overnight unexpectedly.
21 July 2025
Looked after from start to finish.
20 July 2025
Jobs completed
19 July 2025
Took too long to locate fault and complete repair under warranty
19 July 2025
I trust what they say to be accurate and have done for 20years
19 July 2025
As above. The only slight issue is the car was not washed as requested - not a big enough issue to reflect in my rating though.
17 July 2025
According to my contact, the work involved during my last visit was "a half hour" task. I booked to wait and delivered the car at 8am as requested to the dealer. I left at 12.30pm - 4.5 hours! At no point was I told why or given updates on progress
17 July 2025
Date and timing of the service : suitable / convenient The assessment thorough and comprehensive I would have liked a thorough clean of the car I also would have welcomed information about a courtesy car
16 July 2025
I was dealt with efficiently and the communication from Simon Harrison throughout was excellent. He kept me informed regularly the whole time.
16 July 2025
Always a great experience at Sytner Nottingham - great team
16 July 2025
Very satisfied
16 July 2025
Service is easy to book, communication from the Sytner team is quick and courteous, and the work is clearly explained and carried out. I have had an excellent experience at every service.
16 July 2025
They initiated the service, promoted the Service Inclusive package and booked me in. On the day Simon looked after me and the facilities there were excellent for me to get some work done on my laptop.
15 July 2025
Sorted out the problem
15 July 2025
Efficiency
15 July 2025
Outstanding service
15 July 2025
See previous answer
14 July 2025
While it didn't impact me as I was grateful for the curtesy car & didn't have to pay for it. It was dirty inside with chocolate over the passenger seat chewing gum wrappers. If I was having a passenger I would have needed to clean the seat.
13 July 2025
The gentleman in the parts department was friendly and extremely informative
13 July 2025
Sorted all issues i had with the car
13 July 2025
Issue fixed
13 July 2025
Couldn't fault the service of the Sytner Nottingham team.
13 July 2025
Brake pads were replaced as per service schedule.
12 July 2025
As above.
11 July 2025
You checked on the additional matters and valeted the car.
10 July 2025
Transparency and trustworthy
10 July 2025
No video of car inspection, no printed car status report
09 July 2025
As above I can guarantee my car will only be looked after by BMW Sytner
09 July 2025
Just wonderful service
08 July 2025
The service was excellent, very professional, courteous and efficient.
08 July 2025
The service was excellent and up to the high standard I have always received over many years. One minor point which was a little disappointing. I left £2 in my central console which I really should have removed before the day and they disappeared
08 July 2025
Service was appropriate
08 July 2025
Read above
08 July 2025
Made to feel at ease, hot drinks were provided and everything was thoroughly explained
07 July 2025
Great service
07 July 2025
Good service
07 July 2025
As above.
06 July 2025
Faultless !
06 July 2025
Was very difficult getting through to the service department 3 times promised call back but never received
05 July 2025
Very satisfied. Staff are amazing ??
05 July 2025
Simon was friendly, professional and answered all my questions from a knowledgeable base.
05 July 2025
An ok experience
05 July 2025
My car which I love has been properly serviced and is driving even better.
04 July 2025
Everything was so smooth. I was given a courtesy car it was ready waiting for me for when I arrived. Thank you
03 July 2025
See above. I will not be returning to sytner nottingham and certainly wouldn't recommend to anyone I know after my experience
02 July 2025
Again brilliant
01 July 2025
all good
01 July 2025
I was kept up to date throughout the day on the progress of my car.
01 July 2025
You offer a self book in service and then I was told that this was wrong and that additional elements required. Why couldn't you have called me rather than surprising me with a greater anticipated bill on arrival.
30 June 2025
Simon Harrison was great, but unavailability of tyres order weeks ago, and tyres not initialised to car, and pressures set way above recommended levels. Very poor
30 June 2025
Your service is excellent.
30 June 2025
Good communication during service
27 June 2025
Your staff were nice and helpful but the electronic noticing system automatically set in BMW car may not always be good.
26 June 2025
Polite and professional service
25 June 2025
Annabelle understood everything we wanted and the sale could not have been better.
24 June 2025
My recent service at your Lenton Lane centre was excellent. Both myself and my car were looked after with great customer service. From parking my car, to being welcomed at the door and looked after Kyron the whole experience is first class.
24 June 2025
Very poor customer care.
24 June 2025
The experience this time was good and much improved on various experiences with Sytner which previously have been poor and disappointing, both customer service and poor workmanship.
23 June 2025
Easy from start to finish and Ellie made me feel valued and looked after. The service video was very good and clear to understand
23 June 2025
It was easy, well explained, and flexible scheduling meant i could determine what day suited me best
23 June 2025
Waiting time could improve. Also while we are waiting at the showroom, communication to be continued with how long.
22 June 2025
Good experience overhaul, felt that I could trust the people I dealt with.
21 June 2025
Although the car was scratched in the service, BMW checked their cameras and conceded that they had made a mistake. They then said they would sort out the scratch for free on the next visit
21 June 2025
I am completely satisfied with the service I have been provided with at Sytner Nottingham. This was my third car that I have purchased from them and will definitely be coming back to them when I'm ready for a change.
21 June 2025
My needs were catered for
20 June 2025
They were able to accommodate my needs and kept me supplied with coffee whilst I worked in the waiting area.
20 June 2025
Unable to resolve turbo waste gate rattle and diagnose cause of recurring parking brake failure messages.
19 June 2025
Smooth process, no complaints
18 June 2025
Comfortable environment to work and great service. Also gave me a chance to browse the new cars
18 June 2025
Great
17 June 2025
From dropping the car off, to picking it up after the service, everything was handled in a friendly and professional manner. I have no complaints.
17 June 2025
They're complaisant .
17 June 2025
Excellent and professional.
17 June 2025
Top Service, nice people
17 June 2025
The car came in for its MOT and failed because of a worn tyre. This was far from convenient but John Lathum did everything to assist in getting me where I needed to be and ultimately back on the road. Very helpful, updated me all the way through.
16 June 2025
All went smoothly and according to plan
16 June 2025
Great service all round from the staff to getitng the final involce which turned out to be cheaper
16 June 2025
Ky the service technician was excellent, explained everything in detail Ky went above and beyond.
16 June 2025
Always happy with the service and excellent care from all the staff
16 June 2025
Great service well looked after
16 June 2025
Always do a great job, I wouldn't take my car anywhere else as I know it's in safe hands. Few challenges this time around but corrected and handled well .
15 June 2025
Very pleasant lady who looked after me when I left and later collected the car. 10/10 for her pleasant and helpful attitude.
14 June 2025
Confusion re booking in, difficult to park and drop car off. No conversation or offer for transport to bus/taxi etc
13 June 2025
The work required was explained in detail and advice given on how to resolve the issues.
13 June 2025
Very professional staff from start to finish
12 June 2025
Easy booking fast processing great communication
12 June 2025
All the work has been saisfactory
11 June 2025
good experience and service given
11 June 2025
The problem I had was rectified
11 June 2025
The service and MOT was great. But I engaged with used car sales who continue to disappoint. I'm not a salesperson , but I'd prefer honesty over the style of overpromise and under deliver.
11 June 2025
As above.
11 June 2025
Service phoned me whilst we were waiting to say they had had a fire drill and the car would be half an hour late that turned into 45 mins. Shame cause everyone seemed to do their job really well
10 June 2025
Given some desk space so I could work from the premises. Colleagues regularly making sure I was ok for coffee. Slick communication.
10 June 2025
Cont'd. was older, and possibly not of interest to Sytner anymore, I was being pushed out for not agreeing to the repair quotation. Ellie was great! Her communication was good.
10 June 2025
This was advertised as a warantee repair. But turned out to be a sales opportunity to you as you wriggled out of your responsibilities, citing (what transpires to be) incorrect information about the sale of goods act.
09 June 2025
Kept up to date with service. Completed as quickly as possible, good customer service, friendly staff
09 June 2025
I love receiving a video when my car is almost done the service.
09 June 2025
Great service and Andrew was very communicative and helpful throughout
09 June 2025
Service I was promised wasn't carried out and the issue still remains. Staff are all very friendly and polite.
09 June 2025
Top notch customer service from the start to end. Saw the teams treat every customer as VIP including my self
09 June 2025
Car was ready wh n said
08 June 2025
John my service agent really pulled out the stops to arrange inspection of coil spring, replacement + MOT despite issues with stock and the MOT equipment being out if service for a day.
08 June 2025
Simon Harrison and David Thorp are a credit to Sytner
08 June 2025
A good reception and pleasant experience
08 June 2025
Great service again from Sytner Nottingham, friendly staff too.
07 June 2025
Vehicle health check video is great. Service staff went above and beyond.
07 June 2025
On 2nd June Sytner carried out an oil service and investigated a yellow engine warning caption. The cause was a faulty sensor which was replaced first thing the following morning. My thanks to Olivia who looked after me and kept me well informed.
07 June 2025
John who was dealing with me was very personable and listened to my queries and answered all of them all with exceptional detail.
07 June 2025
As above
07 June 2025
I went for service and MOT. As soon as I hot home there was another alert showing up which I called and was told its an internal health check. It left it for the whole day so this should have been dealth with as its not easy for me to take a day.
05 June 2025
Very satisfied service advisor very friendly & helpful
04 June 2025
Explains all the reasons, good or bad.
04 June 2025
Flexible, helpful
04 June 2025
Hayley Whittlesea dealt with the whole process from start to finish in a friendly and professional manner.
03 June 2025
Hayley was great
03 June 2025
Very attentive and supportive, provided me with a private workspace whilst I waited for my vehicle
03 June 2025
I was well looked after by Ellie and her colleagues at Reception from arrival to departure. They were courteous, friendly and professional throughout. Coffee and biscuits, plus progress reports were provided throughout my stay. Good experience.
03 June 2025
Was well looked after by Haley,and car was cleaned to a high spec.
02 June 2025
Wasn't explained the reasons properly and problem not resolved. Full charges taken. Tried to contact back. No reply.
02 June 2025
Cleaned car after completing the work
02 June 2025
Fabulous service
02 June 2025
Jon dealt with me as professionally, I felt very well looked after!, my car was sorted with no issue! Very happy customer
01 June 2025
Happy with work. Happy with visual inspection and car was cleaned in and out
01 June 2025
Great customer service provided by Olivia
31 May 2025
The service was great, I was able to drop my car off the night before to save me a lot of time and stress in the morning l. The service was quick and my car was back with me by 5pm the next day.
31 May 2025
The dealership person handling my car Andrew Brown, did a fantastic job - he deserves a pay rise !
31 May 2025
It is good and reliable!
31 May 2025
The only reason why was simply I'd have rather BMW got my window fix immediately and put the bill on. It was left all day no excuses. Now my window is messed up. Service though from Ellie B was great
30 May 2025
Based on the recent service experience at Sytner Nottingham only.
30 May 2025
Sytner Nottingham accommodated me at very short notice and repaired my brand new car quickly. Communication from was good and I cannot fault the service I received. My local dealer (Derby) would not see me for 2 months from the time of trying to book
29 May 2025
All that needed addressing were addressed. It was a MOT and was happy with everything.
29 May 2025
Did what it said via John laytham
29 May 2025
Excellent service and hospitality.
29 May 2025
Very helpful and did more than I expected as completed the recalls too. Staff excellent and car spotless on return.
28 May 2025
Was looked after very well by Hayley
27 May 2025
As ithe car was booked in I asked them to check the air conditioning which was very cold when on max a/c, they did a reprogamme but this does not seem to have improved things.
27 May 2025
Pleasant greeting and handover of vehicle straightforward.
26 May 2025
Car in for MOT - Given excellent feedback through Video showing inspection and advisor who liaised with me.
26 May 2025
The work proceeded efficiently and I was well looked after by the staff.
25 May 2025
Very satisfied
25 May 2025
Professional friendly knowledgeable staff
25 May 2025
Clean car. understood booked through link1. on time as promissed
25 May 2025
Work done as required
24 May 2025
The lady, my name was Hayley did all she could for me and I was very pleased with that
24 May 2025
Car was ready on time and all good
24 May 2025
Excellent customer services
24 May 2025
Courtesy from everyone
23 May 2025
Helpful staff.
23 May 2025
Very happy you where very thorough and efficient.
23 May 2025
John was excellent
22 May 2025
The actual service work was ok
21 May 2025
Brilliant thank you
21 May 2025
Service completed still showing as required on the BMW app for the vehicle
21 May 2025
See above
21 May 2025
No cause for complaint or questions
21 May 2025
Service advisor John was absolutely amazing ...showed professionalism and great customer service 10/10
20 May 2025
Very thorough health check
20 May 2025
The service provided was very professional - contacting me before my service was due, kept me informed through the day and followed up next day to check there were no issues following the service
20 May 2025
Kept informed. Work done on time. Friendly and helpful staff
19 May 2025
Would have been a top mark as above, due to the mirror issue. I don't expect slapdash when spending as much as paid for the mirror unit repair. Gents who sorted it were not impressed with the way the job was left when I picked the car up.
19 May 2025
Ellie (Bray) was excellent - she ensured the service team were aware that I had to be home by 3pm to care for my little grand daughter sick with tonsillitis. Bless Ellie - a caring & conscientious professional who went that 'extra mile' ??
19 May 2025
Very good, good communications, no issues, and the team managed to get my rear tyres replaced by the leasing company while it was having MOT and Brake Fluid service.
19 May 2025
Always efficient, comprehensive and friendly service
17 May 2025
Much as above. We did start off with some uncertainty about how long Sytner required the car and how long I could leave it with you, but this was resolved after a bit of compromising.
16 May 2025
Great service.
16 May 2025
Polite pleasant and knowledgeable staff
16 May 2025
Always good service
16 May 2025
Ellie was fantastic in organising replacement car when works were delayed on repairs.
15 May 2025
From being greeted at the desk to the service and smiles around the building, it's all very welcoming service.
15 May 2025
Im very satisfied
15 May 2025
Didn't even wash my car when I gave it in for service and took 2 weeks for my service advisor to call back
14 May 2025
Prompt service.
14 May 2025
Everything done and completed by the time I requested
13 May 2025
Haley was very professional and friendly, sorted a problem out with my MOT based on her own initiative. Brillant. Only improvment I suggest to make direct contcat via e-mail / messages easier, returning a call going through recepetion is enoying.
13 May 2025
As above.
12 May 2025
Would have been 5 stars, but had to wait very late for my vehicle to be ready, in fact wasn't cleaned either, as they were running late with the repair work. Although I was looked after really well, it did distract from an otherwise great experience
10 May 2025
Customer service
10 May 2025
Car was looked after service department did great job .
09 May 2025
Always same good service
08 May 2025
Excellent communication
07 May 2025
Absolutely nothing to say but excellent
07 May 2025
Recall of my car was dealt with due care and attention. I was also pleased my car was washed and cleaned well.
07 May 2025
Great Service as always
07 May 2025
See answer to previous score The information provided regarding a replacement car was poor and only made clear after several discussions
07 May 2025
Kept me informed
07 May 2025
Well organised with no problems and he explained everything clearly.
06 May 2025
The Error code showing on the screen did not clear after 24 hours as I was advised it would.
06 May 2025
Satisfied
05 May 2025
Service and communication was very good
05 May 2025
Ease of customer experience
04 May 2025
The guy who looked after me was very helpful and pleasant especially in helping me set up the app on my phone.
04 May 2025
See above
04 May 2025
Staff member was excellent
04 May 2025
Very good service
02 May 2025
Failure to ring me after they said they would
02 May 2025
See above. Additionally, I am completely happy with the service provided by Maddie and her team on the day. The reason I haven't given 5 stars is due to the fact I'm still waiting for a call from the warranty manager.
30 April 2025
As above.
30 April 2025
All done satisfactorily
22 July 2025
Was kept up to date from start to finish.