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Completed within the time advised and valeted. Plus as above
There has been nothing to fault from the staff (sales and service), efficient booking process car needed to be returned for repair and completely accommodating to my availability and work commitments in loaning a car.
Pleasant staff and always top service by the main man Lewis!
Good environment, efficient service
Because Sytner are very helpful and go the extra mile
Hard work to deal with Sytner, not customer friendly
my car was done on time minimum fuss
Did everything that was needed on time within the agreed price and delivered the car back in tip top condition
Visiting Sytner Nottingham is always a pleasure. Martyn Burrows is a credit to the dealership
excellent car was cleaned and valleted and a health check sent to my phone. brilliant.
Much the same as previous answer. There was a problem with one of the wheels being damaged whilst in your possession but there was no argument and the wheel was replaced without any hassle
Having the car serviced has often in the past with other car dealers been very stressful and we often have felt cheated in terms of work not done or overpricing. We find now that there is no stress, work is done quickly and we do not feel overcharge.
good and efficient service meeting both time and cost.
As I said before not encountered any problems or issues when I have visited.
As always staff very friendly and go the extra mile
Every employee I encountered was switched on.
I have always been completely satisfied at Sytner Nottingham. Why would i not be?
I would have given 5 stars but the MOT took longer than planned: 2 hrs 45 mins instead of 1 hr 30 mins as stated over the phone (due to absence of 1 technician, apparently).
Excellent service level
Please statement above. Also at previous dealerships always offered a cup of coffee not at Nottingham.Also like limited information provided when car returned.
I had to wait to log my car in. I was told to take a seat & then someone else was served before me. I didn't receive a call to say my car was ready. When I arrived to collect it, he couldn't find the paper work or key which was in his pocket
completed as promised
Nothing is perfect
Love being kept informed of the progress of the service with the video. Never seen under the car before! Information about the condition of the tyres was valuable.
No problems done within estimated time
Again very informative professional staff throughout the whole experience
The usual service we received again was excellent
I came to the showroom as I was not happy with the wheel trims on my car. Spoke to Scott Shaw and the problem was sorted there and then. No fobbing me off with excuses as Im sure many others would have. Fantastic customer service. Well done Scott.
The appointment took way in excess of the time that i was told for a sit and wait nearly 2.25 hours with no customer service update from the staff on any delays.
On the occasion of my last visit I was given an estimate of an hour and a half for the work, so chose to wait. It took much longer than that for no reason that I could see. I would have expected to be kept informed, it was very inconvenient.
The service was good the whole of the team did all they could to make the process easy.
Had to wait for a long time for someone to see me. I was asked if i wanted the car valeted but a poor job was done. The boot was left completely untouched.
recall appointment was made. sales consultant suggested servicing as well. I agreed but wasn't provided with a quote/estimation of the cost and ended up with hefty bill for little servicing work. Felt misled and taken advantage of.
Very good service and good response, extremely satisfied with the service . The representative made sure all in order.
Michael Lacey telephoned me while on holiday and updated me and stored the car till my return, cleaned car inside and out, including tyre polish. Thank you!
because Sytner Nottingham provide great service
As above.Service manager tried to state not necessary been done at the dealership and therefore indicating I was lying.
The MoT took longer than expected so that is why very rather than completely.
Some confusion over whether I could get a taxi home. My wife was provided a taxi for an onward journey to work in Radford. My home is equal distance.
Nothing to question and always informed all stages
Spare parts not available.Lack of communication.
very efficient service.
Attentive and helpful staff worked there resolve issue rapidly
The problem was found and put right
waited yet again for service adviser to be found - he is never at his deskwaited 3+ hours for carvery badly cleanedMOT inspection not resetservice schedule not updated on idrive
M performance exhaust replaced under warranty due to noise, but the carbon fibre tips installed were faulty had to come back in for a 2nd time, requested a bmw as a courtesy 2 weeks in advance received a mini not very happy as I have two kids.
In and out for a health check nothing wrong with car
All done as expected
Very easy to get the car serviced. Attention to detail.
All work done under warranty as requested car came immaculately clean
After being greeted at reception & being made to feel comfortable in the seating area with the offer of a drink. I always feel that you then have to wait far too long before being able to pass over the car key or receive it back
Dealt with in a most satisfactory way
I was kept fully informed all the way and Holly who dealt with me was very courteous and professional. She kept me fully informed at every step
Good service, kept Upto date. Key was not scanned when in the centre and now asked to come back which proves very difficult. Very polite however inconvenient for myslef
Efficient friendly service, prompt updates eg video and phone call when work completed
It was a service and it was done as specified
Convenient appointment. Very helpful and knowledgeable staff. Price on high side.
The service was fast, friendly
I was informed prior to arriving that the service and MOT would take 90 minutes. I arrived very early not expecting to have it done earlier than appointed. My appointment being 14:10 hrs. I left at 16:00 hrs.
Professional and efficient staff.
John Laytham looked after me very well despite hiccup on my wheels/tyres having gone missing
Friendly staff eager to please. Unfortunately you did not have the part that it had been booked in for so this couldnt be done ???? Why .. it was a recall for a child seat fitting in the back ??? I now have to bring it again which is inconvenient.
Again did what it said on the tin. As one who can't wait to get the bonnet up after a service and see what has been done it is an anti climax as the computer tells all now. I can easily become a convert and enjoy keeping clean hands.
Completed the work as described from my original dealer. Sytner Tamworth
Sytner Nottingham always provide me with good service, meeting my expectations and don't charge the earth.
Problem was sorted quickly and under warranty.A bit disappointed that some car settings had to be re-done (e.g. re-connect bluetooth phone, re-set memory seat positions, etc).
Friendly staff, a little of a wait to be seen by a service rep though.
Welcoming, friendly, efficient, knowledgable and engaging with great service and after care for Brad - he even bought me some flowers which I loved. Everyone should be as great as SYNTER for Customer service
Service was excellent if the parts were a little bit pricey
Minor item evidently not on the computer so manual paperwork.
Fabulous Simon L helped me and kept me updated throughout the process.
Did what I asked for
I arrived having got the wrong date but Martyn Burrows quickly checked the work schedule and fitted me in which was a relief.
Friendly service rep, not kept waiting
Great team you have.
Everything was explained to me even though they were very busy and the work was done in the estimated time.
Had to wait for about 10 mins to book in for service /MOT at 7.30 am as only one member of staff
As above plus I like the video also.
The Health Check on my vehicle was undertaken to the usual high standard but the Valet Service was somewhat shoddy.
Other than my initial phone call the rest of the experience was excellent
Very good personal service
the service and the information video was very good, however the valet was poor due to a very basic wash and the inside of the car was not touched at all.
Had 'while you wait' service. It took longer than expected and there was a lack of updates to me about the delay. Waiting area boring. No newspapers/magazines. Coffee available but no food - a biscuit or a bit of fruit wouldn't have gone amiss!
As above. I forgot to mention the reception staff were also very welcoming and did everything possible to make my experience perfect!
See comment above. First time in 10 years car wasn't cleaned.
Service Manager made whole experience pleasant
After dropping off the car, I was stranded at the service centre, and had to make my own way home.
As previously mentioned looked after through every step of the process
service was quite expensive
As above - if any work is carried out on my vehicle, BMW also provides email updates of any checks completed.
As above thank you
My car was given back to me on time and was cleaned t a high standard and the bill at the end was exactly what I had been quoted
Issues sorted out quickly and efficiently
Sytner always put the customer first, that is what separates this dealership from the rest.
Greeted well, introduced to advisor, free coffee and a taxi in to town.. Spot on.
Very happy with the day - staff friendly and everything ready to start when I arrived
I am happy with my service experience.
Dropped car off, received progress video and sparkling clean car on collection
The whole experience was smooth and straightforward.Bradley Smart- Sales Executive was excellent.
David Park went the extra mile and made it a great experience
Excellent personal service from the salesman
attention to detail
Quality, attentive and knowledgeable
See above. No communication on the process for handing back my old vehicle. I have now had 2 cars for 2 weeks!
Always well looked after and made to feel nothing was too much trouble
Reasons as above. Excellent service, nothing too much trouble.
The centre responded at very short notice to arrange a test drive in a very similar car to the one I eventually bought, on the day I was going to take a test drive in a competitor car. I was able to directly compare the vehicles one after the other
Any concerns resolved with ease
Because thats how it was
All on time and was helped set up on BMW connect
Disappointed that you no longer give out bouquet of flowers when collected a new car. Personal touches make such a difference.
Amazing car delivered on time
I could not have had better service
New car was faulty as screen chipped on I drive Now waiting for replacement This wasnt spotted before handover
Only negative feedback is that the paintwork preparation was not of the standard I would expect when purchasing a £50k car. Swirls in the paintwork visible in sunlight indicating poor paintwork preparation and wash techniques.
Excellent. I was very clear about my needs and sales staff were very efficient and professional.
Unfortunately the technical guru wasn't in on the day of delivery and there was a couple of issues with BMW in ensuring Connected Drive was fully functional to my liking and experience but the latter was no fault of rhe BMW Centre
I got the car in good time and David was excellent throughout the process.
Bobby Pal was very helpful throughout my experience at Sytner.
the sales executive listened to what I wanted and made appropriate recommendations.
every thing ran like clockwork at changeover
Stefan the sales person was very good. Car is excellent. Whole process was easy.
Simply no problems, efficient and helpful people
Great service friendly staff! Overall brilliant!
Very nice experience in a very stylish and comfortable environment.Particularly impressed with the service from Stefan Toth-he was friendly,engaging,knowledgeable and professional...a credit to you
We were kept updated of everything that was happening and if we had any questions Martin Lam always answered them and put our minds at ease.
Excellent service form start to finish, all staff were very polite and helpfull.
Although there was a delay in the arrival of the car at the dealership, the salesman kept me fully informed and did what he could to move things along.