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ABOUT SYTNER NOTTINGHAM.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Matt Kidd

Head of Business

Neil Barker

General Sales Manager

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Paul Higton

Used Car Sales Manager

Mej Digva

Used Car Sales Manager

Greg Smith

Senior Business Manager

Philip Bailey

Business Manager

Philip Hall

Sytner Select Sales Manager

Joe Percy

Business Manager

David Maplestone

Aftersales Manager

Martin Brown

Parts Manager

Jon De-Balsi

Bodyshop Manager

Darren Norman

Assistant Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

David Barksby

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

could not have been better

Service

Fantastic as always!!

Service

John who looked after me for the service was great and a credit to the business. Disappointing to collect the car to find someone had left food rubbish on the front seat along with some chocolate stains. A simple mistake with a lasting impression.

Service

Very satisfied, excellent

Service

As above. The return of a courtesy car was more important than safety.

Service

Everything was done in the timescale I was told although my nephew could have done a better job at cleaning the car and he is 4 years old

Service

I always feel that the work will be done properly.

Service

All work completed

Service

The mini we borrowed was amazing

Service

Unhappy with the whole experience...told it would be for 2 hours and turned out they kept car the whole day ..returned not valeted and still waiting for a call back .... and now key also doesn't work properly....

Service

Great personal service

Service

It would be completely satisfied except for 2 very small points.1. I asked the driver to mention that clutch was too high and needed lowering. Missed I think, but no biggy.2. Car was cleaned, however a few places were missed so looked odd.

Service

Hopeless. I gave my car in for servicing abd it returned with more problems. Tyre caps missing, water inside right front lights, not cleaned, no video offerred, problems with sensors not addressed. No proper diagnostics done. Simon Harris was rude!!

Service

Team servicing advise received promptly, video footage was excellent and clear

Service

Ony issue was the cost.

Service

Every detail of the appointment was dealt with, in a friendly, courteous and efficient manner.

Service

Very well job

Service

Completed the work plus a safety recall without prompting. Staff professional, well informed and polite.

Service

My car had a problem which was not properly resolved on first visit. Leon Isaac was excellent, arranging re-visit, arranging transport and communicating very well. i was impressed. A negative turned in to a positive.

Service

Generally very good

Service

Good customer service from start to finish

Service

Always excellent service

Service

Good service and after call to see how car is going after work carried out

Service

Excellent customer service.

Service
Thank you for your great feedback, Mrs Bignell - we're very grateful and always look forwards to your visits.

Easy to deal with, issue sorted quickly

Service

Was greeted on arrival but called Mrs Millott, the last time I checked I was definitely a man, oh and your survey is addressed to Mrs Millot, surname and title wrong, thankfully passed to Michael your service adviser was superb and a credit to you

Service
Thank you for your feedback, Mr Millot. We're sorry our attempt at humour first thing in the morning regarding 'Mr / Mrs' fell a little flat - not our intention. We will investigate why a member of the Sales Team hasn't made contact yet - please accept our apologies and we will work to rectify this immediately. Michael and the Service Team send their best and are very grateful for your positive comments.

You had wrong parts in stock fof my car at the time as i have ab m sport so you collected my car carried out repairs and returnef my car at my conveniance

Service
Thank you for your kind words and great feedback, Mr Bastow - we're glad everything was sorted to your complete satisfaction and look forward to your next visit with us.

Car collected and returned as agreed, car was cleaned which was appreciated, thank you

Service

MOT carri d out efficiently. Total courtesy from all staff involved.

Service
Thank you for your terrific feedback, Mr Appleby. We're glad you enjoyed your experience with us and we look forward to seeing you again soon.

Excellent, quick service

Service

All the staff are very helpful, and care about your needs.

Service

The quality of work and way everything was explained so clearly was great. MOT took 3hrs though, so I'd suggest you're up front about times rather than over promising. Was told it would be 90-120 minutes.

Service
Thank you for your feedback, Mr Hall. We're sorry that the MOT test overran a little and appreciated your patience on the day. We look forward to your next visit and are glad that you enjoyed the ease with which we looked after you.

Post service and recall work the cockpit rattles and squeaks however this has been rebooked in to be investigated

Service

Everything happened as planned.

Service

The car was serviced whilst I waited (just over 2 hours) but I was able to deal with a number of work related matters on my phone whilst I waited. Only one surprise that the air con recharge was an extra!

Service

My car had its end of warrenty check and then a couple of weeks later I discovered some issues that should have been picked up. There were no arguments from BMW and everything was put right. A courtesy car provided. Holly was very polite and helpful.

Service
Thank you for your kind words and understanding, Mrs Parry. Holly sends her very best and we're glad that we were able to sort everything quickly and efficiently. We look forward to your next visit.

Job done as required and looked after very well

Service

The service department managed to mot my car at very short notice.

Service

Fault with the car but this is covered by warranty. However, difficult to obtain a convenient day for an appointment: I am very busy during the week and need to use weekends really.

Service
Thank you for your comments, Mr Cussins. We are one of very few BMW Centres in the UK open 7 days a week for Servicing, (and Sales and Parts) - including Sundays, and so should be able to accommodate you.

Sytner nottingham always do their best to suit my needs.

Service
Thank you for your terrific comments, Mr Sargeant - we're appreciative of your warm thoughts and always enjoy your visits. We look forward to seeing you again soon.

No complaints and excellent customer service

Service

Pretty good from end to beginning

Service

Car was picked up and serviced, cleaned and delivered back to me without any problems. What more could I ask for.

Service
What more, indeed! Thank you for your terrific comments, Mr Mee - we're glad you enjoyed your experience with us and we look forward to the next time.

You treat customers how they should

Service

Very efficient, informative and all completed within the available time window.

Service

Car went in for repair, this resulted in rear light failure (which was repaired when car returned to Sytner immediately) and scratch on gear surround wood veneer that has not been replaced.Service excellent but car care disappointing.

Service

Faultless service couldn't rate it any less.

Service

Booking in was quick; I got an appointment for the next day that fitted in with my work schedule. The service was completed quickly while I waited and was nicely washed and valeted. The Service adviser kept me up to date with progress.

Service
Thank you for your great feedback and kind words, Mr Dyson - we always look forwards to your visits and we're glad you enjoy using us. You're right - we are open 7 days a week, including Sundays for Servicing (and Parts and Sales Departments)...one of very few BMW Centres in the UK to offer this to our customers. We look forward to seeing you again soon.

Process and staff etc first class as always but thought they should have checked Blue as indicactet warning came on to refill four days after the evening before we departed to drive to Southamton to catch a cruise so I was running around

Service

Have used Sytners Nottingham for many years.

Service

My car started making a rattling sound and I took it in without advising Sytner in advance, it was 06:00 after all. They took the car in with no complaints and looked at it within 90 minutes or so.

Service

the car was completed on time and returned prestine

Service

As ever courteous staff, I was kept up to date on what was happening and the car was returned cleaned inside & out and looking great!

Service

repair done on time and to priceCollection and return by Jim Page very good

Service

Team very professional and took car back 3 times without question until intermittent fault was fixed. Appaeared to genuinely care about getting it fixed.

Service

Only had the car since March. the bump stop under the bonnet had split. booked in easily for replacement, for 7am start. Brought the car at 6:50am, did the paperwork keys handed to mechanic, although mechanic did not take the car in until 7:15am

Service

Lewis Porter - Sytner Nottm - Excellent Customer Service.Resolved my problem efficiently and kept me regularly up to speed on my repairs.

Service

I was made to feel welcome by everyone I met. Everything was explained to me and my car was returned beautifully cleaned.

Service

I brought my car to you explaining what the problem was, a problem that was covered by my warranty, however I was charged for a filter that wasn't related to the issue, the original issue reappeared and the car was then repaired under warranty

Service

Fault with the vehicle was eventually rectified after two previous attempts. Good communication from Holly about the progress.

Service

Despite giving my contact number (work) several times to various members of staff, I was rung on my home number and mobile (which I do not keep on me at work). Consequently work that needed doing didn't get authorised as I didn't know about it

Service

It took weeks to get a collection appointment. When the car was returned the seat, radio, lights and cameras had all been changed from the settings they were picked up on.

Service

Everything was just a smooth process

Service

Asked to be completed at a specific time. And all work completed on time

Service

Sytners Nottingham completed the work at the quoted price in the promised time. I waited in a pleasant environment. The staff were very helpful and friendly.

Service

In and out quickly, great information on what was going to be done and what had been done. A demo of a potential future car was arranged by Martin Lamb so I had the day test a car I might buy as a replacement. Excellent job by everyone at Sytner.

Service

Prompt and courteous service. Car gleaming! Pleasant surroundings in which to wait.

Service
Thank you for your wonderful comments, Mrs Start - we're glad you enjoyed your visit. It was a pleasure to see you, and we look forward to being of service again soon.

Always a fantastic experience. They really care about you.

Service
Thank you for your terrific feedback, Mrs Lowe - it's always a pleasure and we look forward to seeing you again soon.

All staff helpful. Great customer service

Service

Friendly helpful staff.Car cleaned.Nice environment.

Service
Thank you for your excellent feedback, Mr Carr. We're really happy that you enjoyed your visit with us and we look forward to being able to look after you in the future.

Completed sevice and cleaned to schedule.

Service

Excellent experience

Service

All went very smoothly

Service

i have been charged for the service, but on checking my contract it states it is valid until 60,00 miles or five years. My milage is 50,00, and i have have had the car from new for almost three years.I will bury this on my return home from holiday.

Service
Thank you for your feedback Dr Carberry and I'm glad that we have managed to clarify your question earlier this week regarding the expiry of your service package (which is 50,000 miles). Sorry to hear about your wait for an available courtesy car - we run a large fleet, but sometimes at exceptional times the lead time for these can increase. We do offer a daily customer shuttle service to locations around the City, courtesy taxis and also a limited collection and delivery service to help.

Great customer service, video email of results of service nice touch!

Service
Thank you for your great feedback, Mrs Strang - we're thrilled to hear you enjoyed your visit and look forward to next time!

High cost for a very basic service which was completed very quickly also said windscreen wipers were smearing and are clearly not

Service
We're sorry to read that you were not completely satisfied, Mr Thomas, but are glad that you found dealing with us straightforward and easy. Price can often be a sensitive matter, but please rest assured that we regularly review prices with similar centres who also invest substantially in premium high-quality facilities, customer services, with high-expertise and who focus on a great customer experience to ensure that we offer excellent value in the market. We appreciate your feedback.

Everything went according to plan. Courtesy taxi was very helpful.

Service

Quick appointment date, friendly team, flexible to help resolve my problems.

Service

I usually give a 5* rating but I was disappointed to find that all my tyres were well below the recommended pressure. It is obvious that whoever fitted my summer tyres didn't bother checking them. I was plagued by warnings asking my to slow down.

Service
Thank you for your comments, Mr Edmonds. We will investigate the issue with the tyre pressures on your summer tyres when they were returned from the 'tyre hotel'. We're sorry if we got this wrong, and are grateful for your understanding. We look forward to seeing you again soon and appreciate your kind words about the normally first class service you have always experienced with us, thank you.

Great service, well informed throughout and the taxi ride into the city centre is a great idea.

Service

Excellent service as always. Car MOTed and cleaned while I waited - still fast and efficient service despite the low cost of this visit. John was helpful, professional and friendly as ever.

Service

The service was perfect. Clean loan car, good communication from the service team and a clean car on my return.

Service

Customer service, great communication, everything done in good order and on time as promised.

Service

Very efficient, did exactly what was promised

Service
Thank you for your positive feedback, Mr Newell - we're glad we looked after you and look forward to seeing you again soon.

I was a little frustrated that the quote I got when booking turned out to be inaccurate. Though the service representative was very helpful in sorting out the issue.

Service
We're sorry for the slight 'bump in the road', Mr Woodward, and we're glad that we were able to smooth it out quickly for you. Thank you for your feedback and we look forward to seeing you soon.

Booking, reception, communication, all went to plan.

Service

Friendly and professional staffComfortable waiting area with good facilitiesWork done explained to me with recommendationsWork finished in time as estimated

Service

Very quick service

Service

Good communication pre and post visit, car cleaned spot less

Service
Thank you for your great feedback Mr Barney - we're glad you enjoyed the complimentary healthcheck video and we look forward to seeing you again soon.

Still work outstanding, promised to ring back, still awaiting call

Service
Thank you for your feedback, Mr Hickman - we're investigating and will be in touch shortly.

Was informed that my car required £800 worth of repairs in order to pass its MOT. A number of these turned out to be false.

Service
We're sorry that there seems to have been confusion - during an MOT test the Tester cannot diagnose the faults. Your car failed the MOT Test due to a warning light. Also noticed was that the brake pads and discs were low (the brakes were still operating but needed attention hence listed as an advisory). Replacing these would rectify the warning light problem therefore allowing the car to pass the MOT Test. BMW often use a single warning light for a number of linked components -can be confusing.

overall quick and smoothly run operation

Service
Thank you for your positive comments, Mr Gill - we're glad everything went smoothly and efficiently for you. We look forward to your next visit.

All went well with my visit and the work was completed on time.

Service

Excellent service at the beginning, but went downhill soon after.My car was kept for 2 days, it felt the pricing was almost made up as they were going along, as when I queried it I was told they'd try and get it cheaper?!

Service

Very polite staff.

Service

Pleasant staff. Clear explanations. Car ready when promised and very clean. Lift into town.

Service
Thank you for your great feedback, Mr Lewis - Andy and the team send their best regards and we look forward to looking after you again soon.

everything went smoothly from booking to collection

Service
Thank you for your positive feedback, Mr Swift - we're glad we were able to provide an excellent level of service for you and look forward to seeing you again soon.

Courteous and helpful. Completed all tasks on time as promised to a high standard. Friendly attitude.

Service
Thank you for your terrific feed back, Mr Kerry - we really appreciate it and are thrilled that you enjoyed your latest experience with us. We look forward to your next visit.

Excellent staff. Very friendly. Always polite

Service

All fine, as you didn't have a loan car I had to wait for the car to be serviced which took longer than the estimated time so quite a wait

Service
Thank you for your feedback, Mrs Pear. We're sorry things took a little longer than planned and we really appreciate your patience. We always try and make alternative arrangements for our customers to assist and we're sorry that none proved suitable in this instance. We really appreciate your feedback and look forward to seeing you again soon.

The only improvement would be the availability of a loan car. I declined this as the waiting time was a few weeks.

Service
Thank you for your feedback Mr Nelmes. Sorry we didn't have a courtesy car available soon enough for your requirements, and we appreciate your understanding. In addition to a range of courtesy cars, we can offer a complimentary shuttle to various locations around the city, taxi rides and a limited collection and delivery service - as at certain very busy times the lead time for a courtesy car can be quite extended. Thank you for bearing with us and for having your car serviced with us.

The actual pick up and drop off was excellent as was the service engineers work. However on contacting Sytner I was given the" he appears to be on the phone" and was told "I'll get him to call you back" which never happened - I had to call them!

Service
Thank you for your feedback, Mr Reed - we're sorry that we didn't return your call promptly and your comments have been shared with the team. Prompt communication is of the utmost importance to us and we are sorry to have missed the mark on this occasion. Once again, thank you for your comments and we look forward to seeing you again soon.

My service was handled very well, completed on time and with no issues

Service

Carried out the check efficiently and staff were polite. Problem fixed. Only reason that I haven't given a top mark is the price, which i think is on the high side.I also like the valet service that is provided as well as the drop off service.

Service
Thank you for your positive feedback, Mr Lally - we're glad that you enjoyed your experience with us and were happy with the quality of the complimentary valet and drop off service. We are heartened that you appreciated the quality of the experience we offer our customers, and please be assured that we regularly check our pricing to ensure that - as well has offering the ultimate in premium service, we are competitively priced and offer really excellent value for money for all our customers

The staff dealt with us efficiently on arrival and kept us updated on our return until the car was ready. In all a very good experience.

Service

the only downside to this visit was the price i was charged for a set of wipers. I asked for a new set of blades when i booked the car in, without asking the price. i can only say that the price i paid was a rip-off!! shocking in fact!!!!

Service

No problems, other than I wasn't rung back with an answer to a qury I had.

Service

All of the work was executed efficiently and effectively. All of the staff were polite, courteous and knowledgable.

Service

From the moment I rang to book the service through to the welcome from the receptionist when leaving my car, the drop-off and collection and then the hand back, it was a faultless service.

Service

Fast and efficient

Service

Able to accommodate my service request at an earlier date than originally expected. Thorough fault check and repair under warranty, no reoccurrence of the fault afterwards

Service

I chose sytner over Stratstone in Derby after not being happy with the level of service , I would gladly recommend you to any BMW owner with pleasure, service is first class and your coffee is great!!

Service

good communication and easy appointment booking ,

Service

1st time visit..Very professional and competant

Service

Time was tailored to suit me and space to work provided whilst waiting

Service

A great service no waiting and the car was ready when the service team said it would be. Also the car had been cleaned a nice touch.

Service

Everything went smoothly. The car was picked up from my home on time and returned same day. Your driver who took and returned the car was courteous and professional as was the gentleman who called during the day to update me etc.

Service

Because I was very comfortable with BMW

Service

As my car has now been in twice for the same fault I am not getting any communication every thing too much trouble

Service

Greeted at the door by a one of the advisors and shown straight to a seat. Hassle free quick handover. Kept up to date about the progress of my vehicle and was very impressed with the video review. Very friendly staff.

Service

My car was returned to me with two new faults which were seemingly not detected during the checking process.

Service

Lewis was really helpful and everything went to plan.

Service

No work required but still cleaned the car and no charge

Service

Only fairly satisfied this time. as loan car only had 13 miles in the tank, which started to reduce as soon as I pulled off, I was left nurturing the car to a petrol station 9 miles away, the nearest on my route. Not enough characters to explain more

Service
Thank you for your feedback, Mr Shanks and sorry about the lack of fuel in the courtesy car. We've shared this with the team to ensure that our process is followed religiously to avoid such an occurrence. We certainly continue to value your custom and would welcome any specific, detailed feedback from you regarding how you may have felt this wasn't the case. In any event, we certainly look forward to seeing you again soon.

The service experience was verygood

Service

I was amazed that my car was returned to me without its interior floor mat on the basis that they have been removed for valeting but this was not the case, the mat was replaced at a later date but I'm not sure it is of the same quality.

Service

Mot was booked in on time, your service department are looking in to the problem with the brake pipes.....on going

Service

Do not like the club atmosphere you appear to be creating.You are a sales and repair garage, try to speed up the service and avoid people sitting around.

Service

I had an issue regarding my air conditioning system which had been an issue throughout the warranty period. However Synter dealt with matter in a professional manner and I was not held financially liable for the repair

Service
Thank you for your positive feedback and comments, Mr Shilton. We're very grateful and glad that you enjoyed your experience with us.

Service was excellent.

Service

General service very good. I understood that BMW have a reputation of high standards. My first service was the same and this one hasn't changed. When you leave the centre after service car should be gleaming, the cleaning service is terrible.

Service

Servicing/MOT and Enhancement work all completed as required and car received back very clean.

Service

Much better than my local garages (Sandal Wakefield and Stratstone Leeds)

Service
Thank you for your terrific feedback, Mr Tootill - we're glad we are able to deliver the standard of service that you expect. We look forward to your next visit.

the whole experience could not be faulted from the friendly courteous staff to the first class work carried out on my vehicle

Service
Thank you for your great feedback, Mr Sutton - much appreciated. We're glad you enjoyed your visit and we look forward to seeing you again soon.

The car was not done on time, I had to take a loan car home. But when I made the booking I was told they had no loan cars for that day. Then when came to collect some work still had not been done. So had to wait while it went back into the workshop.

Service
We do apologise for the mix-up, Mr Bex and appreciate your patience and feedback. We hope to see you soon and will do our utmost to ensure there's no repeat. Once again, many thanks for your feedback.

All went fairly well

Service

All my expectations were matched perfectly.

Service

Customer service was excellent, got a good deal on run flat tyre replace and a full valet!!!! What a treat.

Service

Sytner are always so helpful and reliable as is my car which is why I always buy B M W s

Service

Reception and service were fine. Took slightly longer than expected

Service

Excellent service. One of the new spark plugs put in my car was faulty but this was fixed the following morning and my car was updated to the latest software for free as compensation.

Service

Lewis provided timely updates and kept me up to speed with the situation.

Service

Service was very good, but as usual the alerting team did a naff job and damaged some trim

Service

Polite, efficient helpful service. Extremely informative. Good use of car health check video.

Service

They went over and above to resolvea sat nav issue

Service

Bacause I love the car!

Sales

Prior to ordering the car, I booked a one-day loan demo car. I arrived to collect it but had to wait over 30 minutes while it transpired that the car was not available because the service dept had loaned the car out to a customer. Had to re-arrange.

Sales

Everything was done very professional

Sales

Dale was very helpful, knowledgeable and friendly- made the process easy and enjoyable.

Sales

Had no issues and everything went smoothly and according to plan

Sales

Miles fawsitt was excellent at his job and is a credit to your company.

Sales

The Sales rep (matin Qureshi) was very polite and couteous throughout the whole process. Communication was great and he met all my requirements.

Sales

Prompt, efficient and friendly service from start to finish.

Sales

Everything was smooth and efficient. Never felt pressured through the big decision.

Sales

The purchase experience was second to none, Dale Wilson guided us through the process with ease and conducted himself in a professional manner at all times. I would recommend him to family and friends.

Sales

Because people are so friendly nice talk to and they give me a good deal

Sales

The ability to test drive different models was fantastic but a lack of interest in the sophistication of the car I was replacing (downsizing but wanting to keep a high spec.) At delivery not full knowledge about the extras I had chosen

Sales

I was made to feel very special when I collected the car, the purchasing was incredibly easy and I trusted the salesman 100%.

Sales
Many thanks for your warm words and kind comments, Miss Walker. We really enjoyed looking after you and are glad you had a super experience with us. Hope to see you again soon.

Great communication throughout the processSmooth & easy purchaseCarl Grogan & Matin Qureshi are a pleasure to deal withBoth are a credit to the Sytner Nottingham BMW Centre

Sales
Thank you for your wonderful comments, Mr Tinkley - we were thrilled to read them. Carl and Matin are grateful for your kind words and send their best regards. We look forwards to seeing you again soon, and hopefully looking after you with number 8!

I really felt like I got a truly personal service from Carl - he took the time to understand my needs & to make appropriate recommendations. Every time I visited, all the staff were friendly - I lost count of the number of coffees I was offered!

Sales
We are grateful for your terrific feedback, Mr Kirkpatrick. Carl sends his very best regards and hopes to see you again soon. Enjoy your new BMW 5 Series Touring!

Had a outstanding service from Nick Drewett at BMW Nottingham

Sales
Thank you for your super feedback regarding your experience with us, Mrs Sharma. Nick was thrilled to read your comments and sends his best. Enjoy your new BMW and we look forward to seeing you again.

Excellent customer service. Made to feel comfortable and special whilst being dealt with professionally.

Sales

Just very good service and communication nice guy too. Not pushy and was helpful all the time

Sales

Cannot be completely satisfied as the car was allowed to be taken with the wrong number plate on the rear! However the error was quickly rectified with a replacement delivered to my home that evening. However I am now delighted with my new car.

Sales
Sorry for the slight bump in the road with the number plate Mr Appleby - we're glad we were able to sort it quickly, efficiently and to your complete satisfaction the same day and with no inconvenience to yourself. Enjoy your new BMW and we look forwards to seeing you soon.

Hand over a little rushed.Delivery date pushed back then recovered again - but kept informedWish I had taken a little more time to spec the car - but happy generally with the end result

Sales
Thank you for your kind feedback, Mr Smith. We've noted your comments regarding the pace of your handover experience and do apologise if you'd have liked more time spent. We're glad that overall you had a great experience with us and we look forward to seeing you again soon.

Nice showroom, polite staff.

Sales

My Sales contact Martin Lam was always very accommodating and available when I required assistance.

Sales
Thank you for your great feedback Mr Hamed. Martin sends his best regards and we're very glad you enjoyed your experience with us in buying your new BMW.

Andrea was very helpful and I felt my custom was valued. excellent service. .

Sales

A mistake was made when the order was placed by the centre for build, and the front parking sensors were missed. I was impressed with the speed that this issue was addressed, and with the eventual outcome, although it means I cannot give 5 stars.

Sales
Thank you for your kind words and great feedback, Mr Capps. Sorry for the slight hitch, and we're glad that we sorted it to your complete satisfaction so quickly and efficiently - we certainly appreciated your positivity and patience. Enjoy your new BMW and we look forward to seeing you again soon.

The salesman was knowledgable, polite and helped me to make the best decision for me.

Sales

Excellent service by Sytner everything went well

Sales

first class service from start to finish

Sales
Great to read your fantastic feedback, Mr Preece - we're delighted to have been able to provide you with your new BMW and we look forward to seeing you again soon. Sanil sends his very best regards.

The showroom is inviting and the staff are friendly and want to talk to me

Sales

David Park at Sytners Nottm. invited me to come in and look over the new 5 series and check out the options. Sold on first visit, plus a very good deal on the road tax due to delivery slipping a little.

Sales
Thank you for your kind words, Mr Barnes. We are glad we were able to continue to look after you and David, in particular, was thrilled to read your kind words. We look forward to looking after you for the next 30 years!

Everything went without a hitch, meeting all my requirements.The staff were really helpful and friendly.

Sales
Thank you for your kind words and excellent feedback, Mr Luntz. We're glad to hear that you really enjoyed making your purchase and are thrilled that you chose us. We wish you all the best and look forward to seeing you again in the future.

Andrea was very friendly, knowledgeable and efficient. He came back to me straight away with any questions I had. Great customer service; thank you

Sales
Thank you for your terrific comments regarding your experience in buying your new BMW with us, Mrs Cockerill. Andrea was thrilled to read your kind words and really appreciated you taking the time to share them with us. We look forward to seeing you here again soon.

The car salesman David, sorry can't say his last name, was excellent couldn't do enough. First class.

Sales
Thank you for your kind words, Mrs Siddons. It's great to read that you really enjoyed buying your new BMW with us. David (McCulloch) in particular sends his regards and was warmed by your kindness.

Great communication throughout the process

Sales

Carl Grogan is extremely professional, polite and helpful, answering all my questions in a very prompt fashion. An incredibly smooth and easy buying process. Other centres could learn a lesson from my experience.

Sales
Thank you for your excellent feedback, Mr Brindle - we're very grateful for your kind words. Carl sends his regards and really enjoyed looking after you and we all look forward to seeing you again soon.

Dale Wilson, the sales executive I dealt with was very helpful and understanding of my particular needs in a car, gave options, and offered a very good deal on the car I purchased.

Sales
Thank you for such positive feedback, Mr Spencer. Dale was thrilled to read your kind words and we're very glad that you enjoyed your purchase experience. We hope to see you again soon and looking after you for many years to come.

Delivery to spec on time!

Sales

The staff are incredible, mainly Richard Varney our Salesman, a true professional and one of the best closers in the city, maybe the country.

Sales
Thank you for your kind words regarding the team here at Sytner Nottingham, Andrew. We're especially glad to hear your enthusiasm for Richard! We look forward to seeing you again soon.

Very knowledgeable sales person

Sales

I have given 5 stars due to the fact the quality of device I was given never changed through out!, From deciding what car to ordering to delivery, nick drewitt kept me informed at all times. Exceptional!!

Sales
Thank you for such warm and positive feedback, Mrs Schofield. We're glad that we were able to look after you so well and that you really enjoyed your experience with Nick. We know you'll enjoy your first BMW and hope that it will prove to be one of many for you.

Very smooth process, Carl was extremely organised and sorted everything

Sales

Apart from a slight problem with the car being issued with the incorrect number plate (which was rectified immediately by BMW without any inconvenience to myself), my experience with your local salesperson was without complaint

Sales

We purchased a 1 series coupe over,6 years ago and have just bought a new 2 series coupe. We wouldn't have purchased the latter were we not completely satisfied with the Sytner experience.

Sales
What lovely comments, Mr Nicholls - we're very grateful to read them. David and Lewis have read your kind words and send the warmest regards. We look forward to seeing you again soon.

Excellent, friendly and knowledgeable service throughout the whole process.

Sales

This was my second motability car from Sytner where customer service is excellent , sales and service. Richard Varney my sales person kept me informed throughout and has great attention to detail and again made the buying experience great.

Sales
Thank you for your lovely feedback regarding your experience with us, and in particular with Richard. We're very grateful and look forward to your next visit.

Rich has been amazing from start to finish. I'm a difficult customer with high expectations and these were all surpassed. This is my second new BMW and I must admit that Sytner Nottingham have delivered a great service.

Sales
We're so glad you enjoyed your experience with us, Mr Mortimer. Richard was delighted to read your comments and sends his very best. Many thanks.

Dale has been fantastic throughout the entire sales process. Very knowledgeable and easy to trust.

Sales

Sales advisor was excellent and always on hand to help

Sales

The salesman Miles was great. I changed my mind a few times regarding the colour and he was there everything to help and guide me.

Sales

There was an unsatisfactory problem with my purchase in that a car I had put a holding deposit down on was sold to another buyer, the way this issue was handled showed first class service and a commitment to the customer.

Sales
Thank you for your great feedback, Mr Edwards - and we really appreciate your patience and understanding when there was a little 'bump in the road'. Many thanks and we hope to be able to look after you again soon.

The service we received from Sytner, Nottingham was excellent from start to finish. The salesman (Dale Wilson) was friendly, helpful and very professional. He answered all my questions fully & clearly had a thorough knowledge of the car we bought.

Sales
Thank you for your excellent comments, Ms Walsh. Dale sends his best, and we look forward to seeing you again soon.

Polite professional experience from start to end !

Sales

The whole process was hassel free and conducted very efficiently by the sales executive

Sales

Very thorough in explaining options, took plenty of time with us and the coffee was also good!

Sales

All went smoothly

Sales

I was kept informed throughout the whole process. All questions asked were answered in a very professional manner. David Park, our sales advisor was courteous, respectful and friendly. My husband and I both feel he was a good ambassador for BMW.

Sales
Thank you for your kind words regarding your experience with us in purchasing your new BMW. David sends his regards and is grateful for your comments. We look forward to seeing you again soon.

Richard Varney was very helpful & kept me informed

Sales

Even when accidents happened they were dealt with quickly and efficiently.

Sales
Thank you for your positive feedback, Mr Hughes. We really appreciate you taking the time to share your thoughts and very much look forward to seeing you again soon.

The sales person Sanil Khistria at Sytner Nottingham was very welcoming and he took the time to give me all my options, without making me feel pressured.

Sales

Andrea Rollini was absolutely superb. He knew the new 5 series inside out and completely understood what we were looking for in the new car.

Sales
It was a real pleasure dealing with you, Mr Lim and we appreciate you taking the time to share such positive feedback regarding Andrea and the team. We look forward to seeing you again soon.

I have bought many cars in my life - but this has, by far, been the easiest and most pleasurable experience ... from first contact with Nick Drewett (who has been superb throughout by the way!), test drive and spec'ing and financing the car.

Sales
Thank you for your tremendous comments regarding your experience with us, and with Nick in particular - much appreciated. We're thrilled you're enjoying your M4 and very much look forward to seeing you again soon.

The buying experience was excellent, a very professional organisation with all aspects of the deal. The salesman, David Park, kept me informed of the status of the vehicle from placing the order to handover.

Sales

Martyn Orton and Richard Varney very professional throughout sales and delivery process

Sales
Thank you for your excellent feedback, Mr Gaulton - it's always a pleasure to see you and we're thrilled you're enjoying your latest new BMW. We look forward to seeing you soon.

Very time consuming

Sales
We're sorry to hear that you didn't completely enjoy your experience with us, Mrs Matthews - particularly relating to the length of time everything can sometimes take. We've taken note, and will aim for things to be better for you next time. We really appreciate your feedback and look forward to seeing you soon.

Everyone at the centre, from the receptionists to the sales executives, were very courteous and helpful without being overbearing. On handover of the new car, the technology (which was new to us) was explained very clearly to us by Andre.

Sales
Thank you for your terrific feedback, Mr Woolnough - we're very grateful. We hope to see you soon.

Couldn't fault every aspect of my experience. Was kept informed of everything from start to finish.

Sales

Because I was completely satisfied, the dealership could not have done anymore to be helpful.

Sales

Very professional service from Carl

Sales

Purchased my first BMW from Sytner Nottingham and the Sales Executive Carl Grogan was absolutely fantastic. He wasn't your typical salesman trying to sell me the most expensive product; he took the time to understand my needs and was very supportive.

Sales
We're so glad to read your kind words and excellent feedback, Mr Clark - Carl, in particular really appreciated you taking the time to share your thoughts about the service he offers and the experience you had with us. We look forward to seeing you again soon.

very helpful sales staff able to answer any questions and to meet my timescale without problem

Sales

Professional, courteous and knowledgeable staff, a real pleasure.

Sales

Excellent service. Polite professional and very helpful.

Sales

Excellent service from the moment we walked in the showroom doors

Sales

Service could not be faulted

Sales

Everything went flawlessly.

Sales

I found the team of Richard,Midge and Simon to be knowledgeable, helpful and interested in us as a family not just as a potential customer and as my wife is disabled they made the decision to buy relatively easy

Sales
Thank you for your wonderful comments, Mr McHardy - we really enjoyed meeting you all and we're thrilled you enjoyed buying your new BMW with us.

It was faultless and Nicholas paid great attention to detail

Sales

The dealership were yet again able to offer a very competitive deal

Sales

Excellent communication from start to finish and a lovely buying experience. All the staff at Sytners were very helpful.

Sales

Nick could not have been more helpful.The showroom is very well appointed and all staff made us feel very welcome.

Sales

Excellent service at Sytner Nottingham. Miles Fawsitt was great. He was friendly and knowledgeable and kept in contact with regular updates on progress with the build of my car.Very minor point; it would be useful if 7 day insurance could be arranged

Sales

My views were treated with respect, as was my very old car. Differences of opinion about BMW's service schedule were also acknowledged properly and, although I naturally wanted the best price, all the financial negotiations were dealt with amicably

Sales

Always a professional and first class service from BMW - it's why I decided to stay with the brand!

Sales

There's nothing I can complain about, they were fantastic throughout the process. My salesman, Andrea was brilliant. He made the whole process a doddle.