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ABOUT SYTNER NOTTINGHAM.

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Matt Kidd

Head of Business

Neil Barker

General Sales Manager

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Paul Higton

Used Car Sales Manager

Mej Digva

Used Car Sales Manager

Greg Preston

Senior Business Manager

Philip Bailey

Business Manager

Philip Hall

Sytner Select Sales Manager

Joe Percy

Business Manager

David Maplestone

Aftersales Manager

Martin Brown

Parts Manager

Jon De-Balsi

Bodyshop Manager

Darren Norman

Assistant Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

David Barksby

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completed within the time advised and valeted. Plus as above

Service

There has been nothing to fault from the staff (sales and service), efficient booking process car needed to be returned for repair and completely accommodating to my availability and work commitments in loaning a car.

Service

Pleasant staff and always top service by the main man Lewis!

Service

Good environment, efficient service

Service

Because Sytner are very helpful and go the extra mile

Service

Hard work to deal with Sytner, not customer friendly

Service

my car was done on time minimum fuss

Service

Did everything that was needed on time within the agreed price and delivered the car back in tip top condition

Service

Visiting Sytner Nottingham is always a pleasure. Martyn Burrows is a credit to the dealership

Service

excellent car was cleaned and valleted and a health check sent to my phone. brilliant.

Service

Much the same as previous answer. There was a problem with one of the wheels being damaged whilst in your possession but there was no argument and the wheel was replaced without any hassle

Service

Having the car serviced has often in the past with other car dealers been very stressful and we often have felt cheated in terms of work not done or overpricing. We find now that there is no stress, work is done quickly and we do not feel overcharge.

Service

good and efficient service meeting both time and cost.

Service

As I said before not encountered any problems or issues when I have visited.

Service

As always staff very friendly and go the extra mile

Service

Every employee I encountered was switched on.

Service

I have always been completely satisfied at Sytner Nottingham. Why would i not be?

Service

I would have given 5 stars but the MOT took longer than planned: 2 hrs 45 mins instead of 1 hr 30 mins as stated over the phone (due to absence of 1 technician, apparently).

Service

Excellent service level

Service

Please statement above. Also at previous dealerships always offered a cup of coffee not at Nottingham.Also like limited information provided when car returned.

Service

I had to wait to log my car in. I was told to take a seat & then someone else was served before me. I didn't receive a call to say my car was ready. When I arrived to collect it, he couldn't find the paper work or key which was in his pocket

Service

completed as promised

Service

Nothing is perfect

Service

Love being kept informed of the progress of the service with the video. Never seen under the car before! Information about the condition of the tyres was valuable.

Service

No problems done within estimated time

Service

Again very informative professional staff throughout the whole experience

Service

The usual service we received again was excellent

Service

I came to the showroom as I was not happy with the wheel trims on my car. Spoke to Scott Shaw and the problem was sorted there and then. No fobbing me off with excuses as I’m sure many others would have. Fantastic customer service. Well done Scott.

Service

The appointment took way in excess of the time that i was told for a sit and wait nearly 2.25 hours with no customer service update from the staff on any delays.

Service

On the occasion of my last visit I was given an estimate of an hour and a half for the work, so chose to wait. It took much longer than that for no reason that I could see. I would have expected to be kept informed, it was very inconvenient.

Service

The service was good the whole of the team did all they could to make the process easy.

Service

Had to wait for a long time for someone to see me. I was asked if i wanted the car valeted but a poor job was done. The boot was left completely untouched.

Service

recall appointment was made. sales consultant suggested servicing as well. I agreed but wasn't provided with a quote/estimation of the cost and ended up with hefty bill for little servicing work. Felt misled and taken advantage of.

Service

Very good service and good response, extremely satisfied with the service . The representative made sure all in order.

Service

Completely satisfied

Service

Michael Lacey telephoned me while on holiday and updated me and stored the car till my return, cleaned car inside and out, including tyre polish. Thank you!

Service

because Sytner Nottingham provide great service

Service

As above.Service manager tried to state not necessary been done at the dealership and therefore indicating I was lying.

Service

The MoT took longer than expected so that is why very rather than completely.

Service

Some confusion over whether I could get a taxi home. My wife was provided a taxi for an onward journey to work in Radford. My home is equal distance.

Service

Nothing to question and always informed all stages

Service

Spare parts not available.Lack of communication.

Service

very efficient service.

Service

Attentive and helpful staff worked there resolve issue rapidly

Service

The problem was found and put right

Service

Excellent

Service

waited yet again for service adviser to be found - he is never at his deskwaited 3+ hours for carvery badly cleanedMOT inspection not resetservice schedule not updated on idrive

Service

M performance exhaust replaced under warranty due to noise, but the carbon fibre tips installed were faulty had to come back in for a 2nd time, requested a bmw as a courtesy 2 weeks in advance received a mini not very happy as I have two kids.

Service

In and out for a health check nothing wrong with car

Service

All done as expected

Service

Very easy to get the car serviced. Attention to detail.

Service

Well informed

Service

All work done under warranty as requested car came immaculately clean

Service

After being greeted at reception & being made to feel comfortable in the seating area with the offer of a drink. I always feel that you then have to wait far too long before being able to pass over the car key or receive it back

Service

Dealt with in a most satisfactory way

Service

I was kept fully informed all the way and Holly who dealt with me was very courteous and professional. She kept me fully informed at every step

Service

Good service, kept Upto date. Key was not scanned when in the centre and now asked to come back which proves very difficult. Very polite however inconvenient for myslef

Service

Went smoothly

Service

Efficient friendly service, prompt updates eg video and phone call when work completed

Service

It was a service and it was done as specified

Service

Convenient appointment. Very helpful and knowledgeable staff. Price on high side.

Service

The service was fast, friendly

Service

I was informed prior to arriving that the service and MOT would take 90 minutes. I arrived very early not expecting to have it done earlier than appointed. My appointment being 14:10 hrs. I left at 16:00 hrs.

Service

Professional and efficient staff.

Service

As above

Service

John Laytham looked after me very well despite hiccup on my wheels/tyres having gone missing

Service

Friendly staff eager to please. Unfortunately you did not have the part that it had been booked in for so this couldn’t be done ???? Why .. it was a recall for a child seat fitting in the back ??? I now have to bring it again which is inconvenient.

Service

Again did what it said on the tin. As one who can't wait to get the bonnet up after a service and see what has been done it is an anti climax as the computer tells all now. I can easily become a convert and enjoy keeping clean hands.

Service

Completed the work as described from my original dealer. Sytner Tamworth

Service

Sytner Nottingham always provide me with good service, meeting my expectations and don't charge the earth.

Service

No surprises.

Service

Problem was sorted quickly and under warranty.A bit disappointed that some car settings had to be re-done (e.g. re-connect bluetooth phone, re-set memory seat positions, etc).

Service

Friendly staff, a little of a wait to be seen by a service rep though.

Service

Welcoming, friendly, efficient, knowledgable and engaging with great service and after care for Brad - he even bought me some flowers which I loved. Everyone should be as great as SYNTER for Customer service

Service

Service was excellent if the parts were a little bit pricey

Service

Minor item evidently not on the computer so manual paperwork.

Service

Fabulous Simon L helped me and kept me updated throughout the process.

Service

Did what I asked for

Service

I arrived having got the wrong date but Martyn Burrows quickly checked the work schedule and fitted me in which was a relief.

Service

Friendly service rep, not kept waiting

Service

Great team you have.

Service

As above

Service

Everything was explained to me even though they were very busy and the work was done in the estimated time.

Service

Had to wait for about 10 mins to book in for service /MOT at 7.30 am as only one member of staff

Service

As above plus I like the video also.

Service

The Health Check on my vehicle was undertaken to the usual high standard but the Valet Service was somewhat shoddy.

Service

Other than my initial phone call the rest of the experience was excellent

Service

Very good personal service

Service

the service and the information video was very good, however the valet was poor due to a very basic wash and the inside of the car was not touched at all.

Service

Had 'while you wait' service. It took longer than expected and there was a lack of updates to me about the delay. Waiting area boring. No newspapers/magazines. Coffee available but no food - a biscuit or a bit of fruit wouldn't have gone amiss!

Service

As above. I forgot to mention the reception staff were also very welcoming and did everything possible to make my experience perfect!

Service

See comment above. First time in 10 years car wasn't cleaned.

Service

Service Manager made whole experience pleasant

Service

After dropping off the car, I was stranded at the service centre, and had to make my own way home.

Service

As previously mentioned looked after through every step of the process

Service

service was quite expensive

Service

As above - if any work is carried out on my vehicle, BMW also provides email updates of any checks completed.

Service

As above thank you

Service

My car was given back to me on time and was cleaned t a high standard and the bill at the end was exactly what I had been quoted

Service

Issues sorted out quickly and efficiently

Service

Sytner always put the customer first, that is what separates this dealership from the rest.

Service

Greeted well, introduced to advisor, free coffee and a taxi in to town.. Spot on.

Service

Very happy with the day - staff friendly and everything ready to start when I arrived

Service

I am happy with my service experience.

Service

Dropped car off, received progress video and sparkling clean car on collection

Service

The whole experience was smooth and straightforward.Bradley Smart- Sales Executive was excellent.

Sales

David Park went the extra mile and made it a great experience

Sales

Excellent personal service from the salesman

Sales

attention to detail

Sales

Quality, attentive and knowledgeable

Sales

See above. No communication on the process for handing back my old vehicle. I have now had 2 cars for 2 weeks!

Sales

Always well looked after and made to feel nothing was too much trouble

Sales

Reasons as above. Excellent service, nothing too much trouble.

Sales

The centre responded at very short notice to arrange a test drive in a very similar car to the one I eventually bought, on the day I was going to take a test drive in a competitor car. I was able to directly compare the vehicles one after the other

Sales

Any concerns resolved with ease

Sales

Because that’s how it was

Sales

All on time and was helped set up on BMW connect

Sales

Disappointed that you no longer give out bouquet of flowers when collected a new car. Personal touches make such a difference.

Sales

Amazing car delivered on time

Sales

I could not have had better service

Sales

New car was faulty as screen chipped on I drive Now waiting for replacement This wasn’t spotted before handover

Sales

Only negative feedback is that the paintwork preparation was not of the standard I would expect when purchasing a £50k car. Swirls in the paintwork visible in sunlight indicating poor paintwork preparation and wash techniques.

Sales

Excellent. I was very clear about my needs and sales staff were very efficient and professional.

Sales

Unfortunately the technical guru wasn't in on the day of delivery and there was a couple of issues with BMW in ensuring Connected Drive was fully functional to my liking and experience but the latter was no fault of rhe BMW Centre

Sales

I got the car in good time and David was excellent throughout the process.

Sales

Bobby Pal was very helpful throughout my experience at Sytner.

Sales

the sales executive listened to what I wanted and made appropriate recommendations.

Sales

every thing ran like clockwork at changeover

Sales

Stefan the sales person was very good. Car is excellent. Whole process was easy.

Sales

Simply no problems, efficient and helpful people

Sales

Great service friendly staff! Overall brilliant!

Sales

Very nice experience in a very stylish and comfortable environment.Particularly impressed with the service from Stefan Toth-he was friendly,engaging,knowledgeable and professional...a credit to you

Sales

We were kept updated of everything that was happening and if we had any questions Martin Lam always answered them and put our minds at ease.

Sales

Excellent service form start to finish, all staff were very polite and helpfull.

Sales

Although there was a delay in the arrival of the car at the dealership, the salesman kept me fully informed and did what he could to move things along.