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ABOUT SYTNER NOTTINGHAM.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Matt Kidd

Head of Business

Neil Barker

General Sales Manager

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Paul Higton

Used Car Sales Manager

Mej Digva

Used Car Sales Manager

Greg Preston

Senior Business Manager

Philip Bailey

Business Manager

Philip Hall

Sytner Select Sales Manager

Joe Percy

Business Manager

David Maplestone

Aftersales Manager

Martin Brown

Parts Manager

Jon De-Balsi

Bodyshop Manager

Darren Norman

Assistant Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

David Barksby

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I had an issue with the dreaded exhaust rattle on my M140 and Sytner arranged with BMW UK to replace it very quickly.

Service

Quick and cleaned afterwards

Service

Everything done as requested car came back beautifully clean.

Service

All customer service was excellent, car was done and cleaned in time promised. However I asked for my squeaky brakes to be sorted. They were OK for a few days but now have began to squeak all the time which is very annoying.

Service

Customer service excellant

Service

Easy to book an appointment, the young man on the phone was great and if he didn’t know the answer to my question he quickly got me an answer. My appointment was followed up with a call, very professional team.1st class service.Well done Martin

Service

See above

Service

Despite the expense the service was very good ..The staff were very attentive and the reception was excellentCommunication was excellent ..I felt involved all the way

Service

Bit expensive even after a price match with Stratstone Derby (more expensive than them to begin with and didn't offer to beat the price), hence 4 not 5, but not complaining about the service, which was much better than I ever got from Stratstone.

Service

Recent revamp of service reception to individualise better than previous

Service

Responded to service request promptly

Service

continued from above: My feedback on my other experience is as follows: the service book was not updated for the micro filter and engine oil work, which your reception and colleague sorted out, before I left yesterday, after I queried it. The dash

Service

Scott Shaw is brilliant to deal with and always looks after me.

Service

When I was asked why the tyres were wearing unevenly I was told it was probably down to incorrect tyre pressures. Told them I always checked and got no further advice. Why the video clip of a mechanic pointing at things and saying they look OK

Service

As said above

Service

Was reassured about the state of the car, Martyn was very personable and friendly.

Service

Excellent communications before and during the service including the surprise of a video showing the the state of tyres and undercarriage (if that's the right word!). I was also served immediately when dropping off and picking up.

Service

Pleased with the service.

Service

All work comeplete within the time specified and the car is always cleaned upon return

Service

Sytner went that extra mile to make sure this was as smooth as possible

Service

every body is very friendly

Service

Always polite and efficient.

Service

Good friendly staff.

Service

Great customer service and ongoing communication

Service

Price was good, and they valetted the car too.

Service

Exceptionally helpful by letting me have a desk for a few hours to action some emails and Lewis Porter is a credit to the business

Service

Friendly helpful staff

Service

Car feels like it has had a service -pleased!But handbrake issue not totally sorted or explained by Sytner -worrying!Seat position moved by service people but not put back -annoying!Clock time wrong, I had to sort -annoying!

Service

They did everything required

Service

Service was excellent

Service

Repair quickly sorted out.

Service

Good service and communications.

Service

Very efficient sevice

Service

Would have been completely if the car hadn't been so difficult for John to find on collection.

Service

Always on time and completed with minimum of disruption to me.

Service

The guy who handled my service was outstanding. He certainly went the extra mile to put me at the centre of what he did. There was a problem over the service interval indicator and he went out of his way to ensure the problem was resolved.

Service

Last minute booking, offered to leave over night. But completed job on time stated. Well done

Service

Message on dash = parking light failure, but. I sign of defective light in visual inspection. Service result was bulb replacement - charge of £58 seemed excessive to change a bulb.

Service

reasonable price and was kept informed at all time through mobile

Service

Everything done as requested

Service

Good communications and service

Service

It seemed an unusually busy day & I had an offer of a lift to collect at the time agreed when leaving with you. It was some 2 hrs later, or thereabouts, when it was ready. A progress call in good time would have been favourably received.

Service

Very good experience. I have an engine oil light signal that comes on when the engine is turned off but the radio is on. I was told this was of no consequence, but not given an explanation as to why it would happen in a car on its first service.

Service

the service we received after a breakdown was second to none

Service

I think the rates charged for the work would've entitled the car to be washed

Service

The Service was first class, all the team that accommodated us and made the process smooth and seamless. From the receptionist to the manager Paul, were keen to ensure that we had a excellent experience

Service

All very open and honest. I didn’t feel that they were trying to get me to spend money unnecessarily

Service

No hassle, just efficient customer service.

Service

The dealership staff are alway courteous although when busy don’t always return calls when they have been suggested by reception staff as the best way of communicating with service department staff at weekends.

Service

The valet service was not as good as usual

Service

Very good service. Could have been a 5 if I hadn't chased up due to requiring my car back within the allotted time. Had a lot of work to do and they found me a desk and got me a drink which was great! felt less stressed as I got a lot done.

Service

Service and three year warranty check on same visit. Great to get the job done in one visit. Very good to know that the car is well serviced and drives well .

Service

excellent service

Service

Friendly staff prompt response to my problem

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the service and everyone involved were first class

Service

All good

Service

Because Sytner keen to get problems resolved and all the staff pleasant to deal with

Service

I was welcomed into a very professional service area and was kept informed of the ongoing situation with my car, I even received a video of the examination of the underside of the car which was totally unexpected ! Very pleased .

Service

My car took 5 hours to MOT the people within the dealership were very helpful but it still took a long time.Normally I rate the dealership 5 stars

Service

Everything was made and the car was delivered cleaned.

Service

As usual, service done in time promised, with great communication and courtesy. Michael was great.

Service

Provided feedback during the day on progress through the MOT & service, including a video summary.My rear windscreen wiper cap was knocked off during the car wash after the service, but they posted it back first class the next day.

Service

Very satisfied with the service I got & the staff are brilliant.

Service

The work was done efficiently and effectively.

Service

Rather a long wait before a rep was available on return of my car.No further comment.

Service

People at Sytner Nottingham are rude. Make me feel like I am below them. Receptionist can’t even spell my surname.

Service

Done whilst we waited . Done on time . We were kept informed of what was happening.

Service

I was really impressed with the customer service. The car collected, I got a video of the process AND then it came back cleaned and valeted. A friend who called by asked me if I had a new Car!

Service

Courtesy reminder text the night before, easy drop off on service day and the offer of a lift to/from work, kept updated throughout the day with progress and even received a video link explaining what had been done when the service was complete

Service

It would be 'completely' as a rule because I've never had cause for complaint but I'm short of a set of dust caps for the wheels which my service manager said she would pop in the post for me ... they may be on their way ... but it was 12 days ago.

Service

took slightly longer than should have

Service

I never rec'd the message that was sent to tell me the car was ready which wasted over an hour of my time. All was ok with the work done.

Service

The service adviser took time to understand my needs and very helpfully deal with all my outstanding service and warranty issues in one visit.

Service

Convenient time and location. Serviced while I waited. Good facilities to work while I waited. Friendly but not intrusive team

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No unnecessary Frills and helpful in terms of what is needed

Service

very friendly staff, and good value service

Service

There were some factory upgrades that I was encouraged to have which required a software update. Some things now not as good as previous eg on roof open/close and navigation map colours but nothing major. General experience ok.

Service

Returning with the same fault

Service

General service was good but didn’t reflect the same level of customer service and attention to detail when purchasing a car. Service also took longer than anticipated but no update was given.

Service

Rang to request they look at something on my car, no one available so said they'd ring me back. No call back so rang them again, put through to someone who clearly didn't care (male, no name), & when I dropped off the car they had no record of it!

Service

From entering the showroom you're greeted by a smiling face (and a cup of coffee!!). The service manager also explained what was to be done and what the cost would be.

Service

Tried to replace items that were not faulty!

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I was told that they would wash my car and so had to wait longer. But then when I got the car I noticed they didn't bother to wash my car. Then why ask in the first place.

Service

everyone tries their best

Service

No problems, was given a courtesy car for the day, car was ready early so I could get home and avoid rush hour traffic. Did have to wait a while for a booking as needed a day which had a car available.

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Excellent service from courteous and professional staff.

Service

After care was poor

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Kind of left for 2 hours with no updates.Video is good but pointless of I only get it after the service is done.

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As above... plus car still dirty after wash

Service

Very satisfied with BMW Sytner Nottingham. Just a shame I had to take my car back in for a software upgrade after a drive train error visit as perhaps the s/w upgrade should have been done at the same time??

Service

Cannot fault my experience

Service

Well organised and I got what I paid for.4

Service

As above, a great team that are open and caring. As a customer I feel important to you which is a great achievement given the number if clients you must have

Service

The car was booked in online and the car was mot'd on time as promised and a health check done on the car with no problems.The only problem was finding a parking place.

Service

Helpful & excellent service

Service

Once central bookings mess had been resolved staff were brilliant

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i think the personal touch was nice not just a number

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Polite staff, easy book in and collect. Good coffee! Only issue is I never received the video which is listed on the service form.

Service

Only one person on the desk when I arrived to pick the car up.

Service

got me car back same day all sorted and valeted.sorted

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Keep me updated all the time

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Whole service excellent.

Service

Sytner always make sure that you are completely satisfied

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see above

Service

BECAUSE THERE WERE ONLY 5 GRADES ON OFFER

Service

Assessed the problem quickly and fitted replacement parts keeping me informed of progress and completion

Service

Quick and efficient response and serviceVery good courtesy car provided

Service

Would be higher however silly errors let them down at times. Service team could do with back up from the front desk at times... often offer no assistance on the phone just transfer the call.

Service

My only issue relates to an intermittent problem with the vehicle, unfortunately not present on the day of service. It would like to have received information about my options for when the problem reoccurs.

Service

Totally informed from start to finish.All staff very approachable and have a very good attitude to customer service.

Service

Service was completed to highest standard even when issues arised sytner went out there way to make sure things went 100%

Service

Great service from Martin Lam and all the staff at Sytner Nottingham

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John the service advisor explained everything well and the car was returned as expected.

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With no problems or unexpected costs it can’t be more satisfying than that!

Service

Thats it nothing more to say.

Service

They serviced my car , updated recall item and gave me my car back with no power so had to return for it to be fixed. 3 different people dealt with me and I asked all of them to sort out a quote for body work. I am still waiting.

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see above answer

Service

Fast efficient service

Service

I feel that certain aspects of my visit and overall conduct of Sytner Nottingham went above and beyond what I expected and had previously experienced.

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All went according to plan

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Kept informed and was always looked after

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I got told about all the things that needed to be done and I got a short video of the inspection..That was cool too.

Service

Polite, courteous and serviced my car whilst I waited. As above comments.

Service

as in my previous comments

Service

Can't fault the service so far but prices are too expensive

Service

Convenient opening hours, friendly staff, prices OK

Service

Always do their best to please

Service

Good service quick turn over

Sales

Dale was extremely helpful throughout the process and have already recommended friends get in touch with him when they need a car.

Sales

Stefan was excellent from start to finish.

Sales

as above never any issues and great service

Sales

See my comments above

Sales

The team at Sytner especially Martin Lam and Phil Bailey made the experience fantastic

Sales

I have no issues with Sytner Nottingham. I was offered an excellent deal. The communication with the dealership was also excellent.

Sales

Dale Wilson made the whole process enjoyable, simple and stress free. Early complications with my employer changing my car policy and the car type I was allowed, were quickly resolved with Dale's help.

Sales

Very efficient except phone correspondence

Sales

There was a different approach, much more relaxed and personable with my experience at your centre and eventually when the car was delivered to my home

Sales

It became apparent that the delivery and handover was at my prerogative, when the provisional date of availability was known to the dealership, in this case Sytner Nottingham. I looked forward to the delivery of a similar vehicle to the previous.

Sales

Everything was exactly as I could have wished

Sales

Purchase and delivery of a new car took approx 2 weeks..

Sales

Miles Fawsitt , Mark and Simon Leivesly. Andy Service Manager and Wendy were all so supportive owing to me having a problem with my new car i got in July where a new one was ordered for November. they could not do enough. so a big thank you to them

Sales

I can’t find anything to fault with the service I received

Sales

Bobby Pal kept us informed and answered any queries we had quickly and has been very helpful in the after sales side too.

Sales

All good

Sales

I have the car that I wanted at a price that worked within my budget

Sales

(See response to Q1) The sales exec, David McCullough, at Sytner Nottingham was helpful and kept me fully informed throughout.

Sales

Didn’t give me the best offer up front, finance manager was cold. Dale was excellent

Sales

service recieved from the sales and finance team was excellent

Sales

We had a excellent salesman in nick drewett,who answered all our questions,and kept us inform right through the process.

Sales

The customer service was excellent and we felt very well looked after. Our sales consultant Andrea was very attentive and transparent

Sales

Great service from Nick and Simon. Found our perfect 435d in Carbon Black

Sales

Made welcome at all times

Sales

Was kept well informed throughout the process and had a direct line to my sales rep

Sales

The only issue I had was a plastic piece beneath the glove compartment came off the day after delivery. I immediately showed Martin who fixed the car by taking it to the garage. Buying a BMW represents a mark of luxury, cheap plastic doesn't.

Sales

Great customer service, made to feel very welcome.

Sales

I bought the car from Martin Lam, very knowledgeable, friendly, honest and easy to get on with making the entire buying experience very easy for me

Sales

staff very good miles asking if wanted a drink etc made very welcome

Sales

As above in section 1

Sales

I went in and said “I want this car, find it.” It was found and it was purchased.

Sales

Carl Grogan was very helpful, honest and even kept me updated whilst he was on holiday!

Sales

David Park made the whole experience stress free and was professional throughout. A credit to Sytners.

Sales

Andy was very helpful

Sales

Friendly, professional knowledgeable

Sales

From the ordering process to delivery was faultless I was kept informed at every stage

Sales

The car was available on time and the salesman took me through the key controls before I drive off.

Sales

The experience was excellent the purchase was made smoothly and efficiently by our salesman Andrea and we were most impressed with the personal video we were sent when the car arrived at the BMW centre a very nice gesture

Sales

I was very satisfied.

Sales

I collected the car so can’t comment on dellivery

Sales

Sanil was the gentleman who I dealt with in the showroom, I explained what vehicle I was looking for, also colour,he was an extremely courteous, there was no pressure, it was completely relaxing and all questions where answered.

Sales

Nicholas Helped us through the process with ease and knowlege..professional and welcoming..felt valued

Sales

We dealt with David Park throughout and found him professional, friendly and kept us updated regularly throughout the process.

Sales

We had a demonstration with the car purchased explaining everything. Attention and concern in making sure we were happy driving out the vehicle make me give this answer.

Sales

All negotiations carried out amicably and professionally

Sales

Very well looked after, lovely environment.

Sales

New car specification is more or less just as requested and PCP payment as before as requested so very happy.

Sales

Helpful and friendly staff

Sales

See comments above.

Sales

A very well explained and smooth transaction

Sales

As above

Sales

Sytner BMW in Nottingham provide fantastic customer support and they are one of the reasons why I will never look to purchase another make of vehicle.

Sales

It is the relationship that I have built up over the last 8 years. I have confidence that I can have a positive discussion with the people I engage with.

Sales

A new dealership for me as I have been a loyal customer to one particular dealer for the last 15 yearsI will grow with this dealer and continue to visit although some 120 miles away

Sales

special thanks to Martin Lamb for making our new car buying experience so very special and easy, very helpful with good advice on selling us the right model for our needs, nothing was to much trouble for him.

Sales

I made an initial enquiry by email, which was followed up, with the right balance of salesmanship. Staff were polite and friendly. Very helpful and we were well looked after.

Sales

Very helpful

Sales

Nicely presented centre with friendly staff

Sales

Every promise was delivered and then some. I was given all the time and space needed to make the decision but also given fantastic advice.

Sales

I was satisfied with the service I received

Sales

Everyone was friendly and walked the line between not pressing you but still making you feel like they wanted to sell you a car very well

Sales

Overall very good

Sales

Quick and efficient

Sales

Having previously purchased a BMW from the Legend that is Paul Higton, we drove past Stratstone Derby for a repeat experience.

Sales

The product was easy to build online and it made things easy when talking to the sales person. Once the order was placed the car was built and delivered promptly.

Sales

See above

Sales

Car and options explained well. Salesman went beyond my expectation in a friendly way.

Sales

See above - David who dealt with us was particularly excellent in his communication and personability

Sales

Staff at Sytner were knowledgeable and eager to help in every way they could. They also made the effort to keep me updated with progress, and guided me through the handover process and timetable. Splendid.

Sales

The electric windows on my new car didn’t work and they jammed open n the rain. I had to drive back to a dealer to fix the software. This was a rubbish thing to happen in my first day of owning the car

Sales

The sales team and other team members were great to deal with and made the experience simple and enjoyable.

Sales

Nothing was too much trouble for the sales team. I was helped to choose the options which fitted my needs and during the process, had no less than 3 test drives - 2 of which were unaccompanied and one for some 36 hours.

Sales

It was my wife's birthday and they went the extra mile

Sales

As above

Sales

At no stage did I feel pushed into buying the car. My request for information was satiated with the utmost respect. All the staff I dealt with were great. The surroundings are well appointed and relaxing. I ended up with what I wanted.

Sales

For the reasons stated above. I'm an individual who likes to take them time when making a major purchase. The team at Sytner were supportive throughout the whole sales process. I was never made to feel that I was a difficult customer.

Sales

Very easy hastle free.

Sales

After some initial confusion around the finance deal available and discovering the switch from Mini to BMW was not quite as "seamless" as I have been told by the finance company on the phone the staff were helpful in explaining clearly the costs.

Sales

Looked after by a great sales person - Sanil Khistria

Sales

As above

Sales

Again happy with David, always returned phone calls and kept us updated throughout. Couldn't ask for anything more.

Sales

The salesperson Mr Dales Wilson at Nottingham BMW was very helpful, friendly and was always willing to help us when in need. Over all, our experience was great and with the outstanding help of the salesperson there we are very satisfied.

Sales

The reply given to the first question applies here as well