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ABOUT SYTNER NOTTINGHAM.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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Matt Kidd

Head of Business

Neil Barker

General Sales Manager

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Paul Higton

Used Car Sales Manager

Mej Digva

Used Car Sales Manager

Greg Preston

Senior Business Manager

Philip Bailey

Business Manager

Philip Hall

Sytner Select Sales Manager

Joe Percy

Business Manager

David Maplestone

Aftersales Manager

Martin Brown

Parts Manager

Jon De-Balsi

Bodyshop Manager

Darren Norman

Assistant Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

David Barksby

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

everyone tries their best

Service

I was told that they would wash my car and so had to wait longer. But then when I got the car I noticed they didn't bother to wash my car. Then why ask in the first place.

Service

No problems, was given a courtesy car for the day, car was ready early so I could get home and avoid rush hour traffic. Did have to wait a while for a booking as needed a day which had a car available.

Service

Kind of left for 2 hours with no updates.Video is good but pointless of I only get it after the service is done.

Service

Excellent service from courteous and professional staff.

Service

After care was poor

Service

As above... plus car still dirty after wash

Service

Very satisfied with BMW Sytner Nottingham. Just a shame I had to take my car back in for a software upgrade after a drive train error visit as perhaps the s/w upgrade should have been done at the same time??

Service

Cannot fault my experience

Service

Well organised and I got what I paid for.4

Service

The car was booked in online and the car was mot'd on time as promised and a health check done on the car with no problems.The only problem was finding a parking place.

Service

As above, a great team that are open and caring. As a customer I feel important to you which is a great achievement given the number if clients you must have

Service

Helpful & excellent service

Service

i think the personal touch was nice not just a number

Service

As above. I was told that this was an expected noise from the diesel engine

Service

Only one person on the desk when I arrived to pick the car up.

Service

Once central bookings mess had been resolved staff were brilliant

Service

Polite staff, easy book in and collect. Good coffee! Only issue is I never received the video which is listed on the service form.

Service

Keep me updated all the time

Service

got me car back same day all sorted and valeted.sorted

Service

Whole service excellent.

Service

Sytner always make sure that you are completely satisfied

Service

see above

Service

Would be higher however silly errors let them down at times. Service team could do with back up from the front desk at times... often offer no assistance on the phone just transfer the call.

Service

BECAUSE THERE WERE ONLY 5 GRADES ON OFFER

Service

Assessed the problem quickly and fitted replacement parts keeping me informed of progress and completion

Service

Quick and efficient response and serviceVery good courtesy car provided

Service

My only issue relates to an intermittent problem with the vehicle, unfortunately not present on the day of service. It would like to have received information about my options for when the problem reoccurs.

Service

Service was completed to highest standard even when issues arised sytner went out there way to make sure things went 100%

Service

Totally informed from start to finish.All staff very approachable and have a very good attitude to customer service.

Service

John the service advisor explained everything well and the car was returned as expected.

Service

Great service from Martin Lam and all the staff at Sytner Nottingham

Service

Thats it nothing more to say.

Service

They serviced my car , updated recall item and gave me my car back with no power so had to return for it to be fixed. 3 different people dealt with me and I asked all of them to sort out a quote for body work. I am still waiting.

Service

With no problems or unexpected costs it can’t be more satisfying than that!

Service

see above answer

Service

Fast efficient service

Service

I feel that certain aspects of my visit and overall conduct of Sytner Nottingham went above and beyond what I expected and had previously experienced.

Service

All went according to plan

Service

Kept informed and was always looked after

Service

Polite, courteous and serviced my car whilst I waited. As above comments.

Service

I got told about all the things that needed to be done and I got a short video of the inspection..That was cool too.

Service

Always do their best to please

Service

Convenient opening hours, friendly staff, prices OK

Service

Can't fault the service so far but prices are too expensive

Service

as in my previous comments

Service

All good but two days without a car

Service

Having had the CD problem fixed my car was now without a functioning SAT NAV which was greatly inconvenient. I Phoned Sytners and was told SAT NAV needed a special code. I eventually got the code but it didn't work. I was then stuck over the weekend

Service

Car was dropped off at 8am for it's MOT Test, I heard nothing all day. I had to call at 4 to check what was happening. When car was returned, I was told oil had been topped up, but 1 week later the oil level warning came on. Car was cleaned nicely.

Service

you carried out an MOT and have failed to reset my service lights

Service

Service completed on time and John organised a taxi to take me into Nottingham instead of waiting around for Two hours.

Service

When I dropped my car and I have given a courtesy car to use that car was so dirty inside leaf and mud was all over the mats seat were dirty too I wasn't impressed at all.Sytner should improve more

Service

For the reasons I mentioned above, I came in with a fault and walked out with it even worse than before.

Service

top service

Service

William Parnham - Again, an asset to the team there, takes ownership, communicates, takes pride, actions all his promises above and beyond.

Service

Car collected and returned efficiently.

Service

I was sent a text video that showed me that BMW were doinga thourough examination on my car

Service

Good service while I waited. Needed a tyre for the MoT which meant I had to wait a couple more hours, but I was able to work comfortable from the premises.

Service

We have two cars at home and normally dont deal in Nottingham due to past experiences. But service has improved a touch.

Service

Had to wait for car, cleaner was very busy

Service

Efficiency, courteous and good staffs

Service

Allowed flexibility on service being included in my 50,000 mile package, despite 800 miles to go before it was due. Quoted (high) price for new brakes when not quite due. Car history not updated however.

Service

As far as I know that work was completed satisfactorily as planned.

Service

Never had any problems.

Service

Always in the past have been kept fully updated with the progress of my car through the workshop as we spend the full day in Notts.We had to ring in on this occasion as time was getting late

Service

I find them very helpful

Service

Service was prompt and efficient

Service

Excellent service

Service

what do you expect

Service

Extremely through and very good dialogue with the customer represnetative

Service

As above. Always got help when j had a problem with my car, even if I did t have an appointment

Service

Car was ready for nearly an hour but no call or attempt to contact me. Was left sitting waiting and when asked if car was ready no one knew.

Service

Staff are friendly, courteous, efficient, professional and helpful.

Service

As above

Service

As above

Service

Came in for a MOT , booked for 7am, and check brake sensors ( showing change in 6000 miles for over 21000 miles)

Service

Very friendly and professional service

Service

as above

Service

See above. I see no point in buying another BMW if parts are not built to last and you treat me as an idiot when I ask for someone to see whether the part was at fault rather than charge me for it.

Service

Work was completed swiftly but took nearly an hour more than quoted to hand car back.

Service

Ease of booking in and made to feel very welcome. Appointment always carried out on time and a full review of the care service requirements and additional problems given.

Service

The whole process was stress free and was looked after when I arrived at the dealership.

Service

Enabled booking within a two week window, unlike Stratstone of Derby. Despite being in under recall they identified a few issues which need attention. Added a service but weren't pressurised.

Service

This is the first time I have not given 100%. No papers to read whilst waiting. Noticed my car outside but had not been notified my car was ready.Paper work and payment still had to be completed where usually completed whilst car is valeted.

Service

As above we're very helpful

Service

Prompt, polite, helpful

Service

Good service and team

Service

My repair was easy and efficient but parts were missed

Service

Good customer service from all staff

Service

Outstanding customer service

Service

As above

Service

The work was done to my satisfaction in an efficient and timely manner. The vehicle was handed back to me in a clean state and was kept undercover for the duration of the work. Servicing cost reasonable for a Main Dealer.

Service

As above.

Service

I had a poor experience in 2007 after purchasing a brand new car from Sytner Nottingham. I am pleased to say that there customer service now has improved greatly and I would consider using them again.

Service

Above

Service

Work on car carried out on timeHowever the glove box doesn't close properly since repair therefor not 5 stars

Service

I only received the top page of my invoice. I have requested a complete invoice and was told one would be put in the post to me. I am still waiting waiting for it over a week later!

Service

Problem with reversing camera warning has not been resolved, but camera does work so it can wait until the next service.

Service

Always friendly and relaxed service.

Service

Outstanding support from BMW team made the service experience unforgettable

Service

full comprehensive report given detailing all aspects of my vehicle.

Service

Kept me updated as to any delays

Service

I called into Sytners to arrange a service and a computer update and the staff went out of there way to allow the service and update to be done while I waited.

Service

The first visit I took my car in for new tyres was very poor and I wont use you for these again. The repair under warranty was fine and the car came back in a very clean condition.

Service

As above based on current experience.

Service

While the new car did develop a problem, BMW Sytner Nottingham took it in and fixed it very quickly and the car was returned to perfect working order in short time.

Service

good service

Service

Wheel bolts are safety critical items and locking ones very expensive to replace, but Syntners Nottingham aren't bothered about their customers safety.

Service

See previous answer

Service

Work carried out on time and a difficult Issue resolved

Service

Not kept waiting at start of day or end of day. Staff very helpful.

Service

I was well looked after by Sytner when my car was called in by BMW, although they are always interested in selling you other services.

Service

Great service, nothing to complain about but quite expensive

Service

All contact with Sytner Nottingham has been very professional and clear. Holly, in particular, listened to my needs and set about ensuring that I was well looked after and kept informed.

Service

Service agent (John I think) was brilliant. Nothing to much trouble.

Service

All went well on the day everyone worked hard and finished on time and to budget.

Service

I was extremely impressed with the way l was dealt with by the dealership in terms of booking my vehicle in for a warranty repair, the fault being explained & finding the superb valet of my vehicle

Service
Thank you for your terrific feedback and kind words, Mr Akers. We're very grateful and thrilled that you enjoy dealing with us. We look forward to looking after you for years to come and look forward to your next visit.

Courteous, efficient service by reception staff and mechanics, pleasant and comfortable surroundings in which to wait. Good chance to catch up on admin of my own using wifi .

Service
Great feedback, Mrs Billson - we're thrilled to hear how you enjoyed your experience with us whilst we serviced your car, and that you're as much of a BMW fan as we are! We look forward to seeing you again soon.

always does what it says on the tin

Service

Friendly and efficient.

Service

As Above

Service

Polite and efficient. John on service desk is 1st class on every visit and interaction I've had. In honesty some of those around him aren't up to same level and means he normally looks very busy.

Service
Thank you for your super feedback, Mr Hall - we're very grateful. John in particular was delighted to read your kind words and says his colleagues are just as busy and equally committed to giving superb service to all our customers, don't worry! John sends his warmest regards and really looks forward to your next visit with us.

A very basic service was required. Driving the car home part of the heat insulation / protector that surrounds the exhaust & covers around the wheel arch were not secured properly. This resulted in the metal insulation banging against the exhaust

Service
Thank you for your feedback, Mr Baker. We're sorry for the slight 'bump in the road' this time and are grateful to read how we always normally get things spot on for you. Once again - sorry, and thank you for your patience...we really appreciate it and look forward to your next visit with us.

All good

Service

As per question 1

Service

Very easy to arrange / attend and collect the car after its service

Service

Absolutely satisfied. Sytner did every thing they said they would and were kind and courteous at all times. During the day whilst my car was in for it's first MOT they even sent me a video of it having it's health check and it came back pristine.

Service
Thank you for your wonderful, detailed feedback Ms Hogarth. We're very grateful to receive it and are thrilled to read how you enjoyed your recent experiences with us. We look forward to looking after you and your BMWs for many years to come.

Great service.

Service

As above

Service

kept up to date with video during service

Service

Welcoming staff and first guy (Leon) in service very professional & friendly.

Service

Efficient and excellent service with good communication

Service
Thank you for your terrific feedback, Mrs Hall. We're very grateful and glad to hear that you enjoyed your recent experience with us. We look forward to seeing you again soon.

The courtesy car given to me was a uncleaned MINI with no automatic Transmission. When I asked if I could get a like for like Courtesy Car I was told by BMW Staff who attended me that "WE ARE NOT ENTERPRISE". Certainly I knew that you are BMW though.

Service

Fine but some difficulty getting to garage

Service
Thank you for your feedback, Mrs Rae. We're glad that you enjoyed your experience with us, although disappointed to read that you had some difficulty getting to us. We'd love to hear more about this, as we are able to offer a collection and delivery service in cases of customer-difficulty getting to us...unless you are referring perhaps to rush-hour Nottingham traffic, where our solution is to offer weekend servicing (Saturday and Sunday) if that would be more suitable for you?

Same as above.

Service

Polite and courteous staff.Short time to making enquiry and getting the car booked in.Problem with car fully resolved and good communication about what was wrong with it, and what worked was needed to resolve the issue.

Service
Thank you for your super feedback, Mr Aslam. Great to hear that you enjoyed your experience with us, and we look forwards to it being one of many in the future. We look forward to seeing you again soon.

Job done in good time and to my satisfaction

Service

Problem solved, videos sent, got a Heath check good communication from technician

Service

See above

Service

See above rationale

Service

They took the time to find out what was wrong with it.

Service

Great service including running my car back up to work last minute, thank you lewis for sorting it out for me.

Service
Thank you for your kind words and feedback, Mrs Bradburn - very gratefully received and we're glad that you had great service. Lewis sends his warmest regards and we'd love to hear how we could earn a 5 star, 10/10 feedback score next time!

Ready on time always cleaned

Service

Same as 1

Service

Your service manager went out of his way to assist me and insure I was mobile whilst work was carried out on my car. I was kept informed and I was later called by Simon (another great team member) to check all was OK post the work.

Service

Expensive and work not completed as it should have been. No follow up call following the second visit.

Service

Lewis was excellent but I was rudely spoken to by the girls on the front, almost like I was an inconvenience and what did I want. Very poor indeed and insulting. Maybe an off day but I am going to Soper's in Lincoln next time.

Service

Excellent service with good customer interface

Service

I was completely satisfied until I opened the boot to find a piece of trim that had not been replaced after the strengthening of the ISO fix points. I replaced it myself, I hope all the other work was done correctly. I.e. What I can't see.

Service
Thank you for your feedback, Mr Nelson. We're sorry if a piece of boot trim wasn't fully secured and had dropped loose - apologies, and please rest assured that all jobs are thoroughly quality checked after completion. We're thrilled to read your kind words regarding our level of service and glad to read you enjoy your BMW.

Really looked after us.

Service

consistent high quality service

Service

The online video update detailing the MOT findings was informative and clear

Service

I was told the car has been washed and cleaned inside but actually it wasn't cleaned inside.

Service
Thank you for your feedback, Miss Yankah. Sorry that we appear to have missed cleaning your car interior - we've fed this back to our valet team who send their personal apologies for the omission. We're glad to read that you enjoyed dealing with us, and we look forward to getting it 100% right on your next visit.

I collected the car so can’t comment on dellivery

Sales

Sanil was the gentleman who I dealt with in the showroom, I explained what vehicle I was looking for, also colour,he was an extremely courteous, there was no pressure, it was completely relaxing and all questions where answered.

Sales

I was very satisfied.

Sales

Nicholas Helped us through the process with ease and knowlege..professional and welcoming..felt valued

Sales

We had a demonstration with the car purchased explaining everything. Attention and concern in making sure we were happy driving out the vehicle make me give this answer.

Sales

New car specification is more or less just as requested and PCP payment as before as requested so very happy.

Sales

Helpful and friendly staff

Sales

We dealt with David Park throughout and found him professional, friendly and kept us updated regularly throughout the process.

Sales

Very well looked after, lovely environment.

Sales

See comments above.

Sales

All negotiations carried out amicably and professionally

Sales

As above

Sales

It is the relationship that I have built up over the last 8 years. I have confidence that I can have a positive discussion with the people I engage with.

Sales

Sytner BMW in Nottingham provide fantastic customer support and they are one of the reasons why I will never look to purchase another make of vehicle.

Sales

A very well explained and smooth transaction

Sales

A new dealership for me as I have been a loyal customer to one particular dealer for the last 15 yearsI will grow with this dealer and continue to visit although some 120 miles away

Sales

I made an initial enquiry by email, which was followed up, with the right balance of salesmanship. Staff were polite and friendly. Very helpful and we were well looked after.

Sales

special thanks to Martin Lamb for making our new car buying experience so very special and easy, very helpful with good advice on selling us the right model for our needs, nothing was to much trouble for him.

Sales

Very helpful

Sales

Nicely presented centre with friendly staff

Sales

Every promise was delivered and then some. I was given all the time and space needed to make the decision but also given fantastic advice.

Sales

Overall very good

Sales

I was satisfied with the service I received

Sales

Quick and efficient

Sales

Everyone was friendly and walked the line between not pressing you but still making you feel like they wanted to sell you a car very well

Sales

The product was easy to build online and it made things easy when talking to the sales person. Once the order was placed the car was built and delivered promptly.

Sales

See above

Sales

Having previously purchased a BMW from the Legend that is Paul Higton, we drove past Stratstone Derby for a repeat experience.

Sales

After sale service unsatisfactory. When went to collect the car on Saturday, 30th September, after it had been repaired following breakdown, instead of explanation, there was indifferent and dismissive attitude. See below in Question 4

Sales

Car and options explained well. Salesman went beyond my expectation in a friendly way.

Sales

See above - David who dealt with us was particularly excellent in his communication and personability

Sales

Staff at Sytner were knowledgeable and eager to help in every way they could. They also made the effort to keep me updated with progress, and guided me through the handover process and timetable. Splendid.

Sales

The sales team and other team members were great to deal with and made the experience simple and enjoyable.

Sales

The electric windows on my new car didn’t work and they jammed open n the rain. I had to drive back to a dealer to fix the software. This was a rubbish thing to happen in my first day of owning the car

Sales

As above

Sales

Nothing was too much trouble for the sales team. I was helped to choose the options which fitted my needs and during the process, had no less than 3 test drives - 2 of which were unaccompanied and one for some 36 hours.

Sales

It was my wife's birthday and they went the extra mile

Sales

At no stage did I feel pushed into buying the car. My request for information was satiated with the utmost respect. All the staff I dealt with were great. The surroundings are well appointed and relaxing. I ended up with what I wanted.

Sales

For the reasons stated above. I'm an individual who likes to take them time when making a major purchase. The team at Sytner were supportive throughout the whole sales process. I was never made to feel that I was a difficult customer.

Sales

Very easy hastle free.

Sales

After some initial confusion around the finance deal available and discovering the switch from Mini to BMW was not quite as "seamless" as I have been told by the finance company on the phone the staff were helpful in explaining clearly the costs.

Sales

Looked after by a great sales person - Sanil Khistria

Sales

Again happy with David, always returned phone calls and kept us updated throughout. Couldn't ask for anything more.

Sales

As above

Sales

The salesperson Mr Dales Wilson at Nottingham BMW was very helpful, friendly and was always willing to help us when in need. Over all, our experience was great and with the outstanding help of the salesperson there we are very satisfied.

Sales

The reply given to the first question applies here as well

Sales

Everything I wanted from the vehicle purchased

Sales

Again, the process was seamless, every step was explained and delivered upon, and Carl worked hard to ensure that we were happy and had no queries at every stage.

Sales

He experience was excellent from beginning to end, could only have been improved if the new shape was available for test drive

Sales

Again I was made to feel like I was a valuable and important customer

Sales

Salesman was extremely helpful & knowledgeable

Sales

I was made to feel like the most important customer.

Sales

Staff went out of their way to explain things to us eg. differences between new and former vehicle.

Sales

Yes very satisfied overall but disappointed I could not get a discount on the purchase price.

Sales

No complaints at all. Great showroom. Found what I wanted and a quick and easy sales process. Friendly reception staff.

Sales

Good price and all questions answered

Sales

The M2 was 18 months in delivery however Dale kept in touch and kept me upto speed with things. Further it's nice that even with the long time he hadn't moved onto another job given how changeable your industry is. Sytners must be good.

Sales

car ready salesman waiting for mee saw me early.

Sales

Dale made this stress free for me.

Sales

Friendly staff and efficient service

Sales

The team at Sytner Nottingham were all professional and helpful.

Sales

Constant communication and update on any questions or requests provided

Sales

sales staff at sytner in Nottingham always very helpful and knowledgeable

Sales

Sanil was very understanding in what we wonted and worked very hard to work on the deal to please all

Sales

Helpful friendly staff

Sales

As above

Sales

All went well through out the process

Sales

I found the BMW highly professional and I was treat as an individual bearing in mind the size of the organisation. Everything possible was done to satisfy my purchase

Sales

BMW are very reliableThey kept their promise

Sales

It happened to script

Sales

The car was delivered early, beautifully prepared and all in all cannot fault the service given.

Sales

Nothing but professional

Sales

Everyone tried to help in utmost polite way

Sales

Friendly service, provided time to browse and consider what the customer wanted rather than what the salesman wanted to sell.

Sales

they made the experience very simple

Sales

Took time to understand what we wanted and guided us through the whole process.

Sales

The environment is excellent, the attention from the staff is always outstanding whether offering a drink or talking through the options and it makes selecting and buying a new car very special

Sales

Sanil looked after me and kept us informed with what was going on.

Sales

Could not find any complaint at all with the attention given

Sales

Nicholas Drewett who mainly looked after us was excellent. This is the opinion of both my wife and myself. Nothing was too much trouble for him in providing the information and meeting the preferences we required. A really good manner and approach.

Sales
Thank you for your great feedback, Mr Hazeldine. Nick was thrilled to read them and sends his very best to you and Mrs Hazeldine - as do Simon and Mark! Great to see you again, and we look forward to your next visit.

As a regular purchaser from Sytner Nottingham I have always enjoyed the dealership and the superb display of cars. The service was efficient and friendly and I got a great deal on the car which was immaculate when I picked it up.

Sales
Great feedback, Mr Parkin - we're very grateful to receive it and thrilled that you enjoyed your latest purchase experience with us. David sends his very best regards and we look forward to seeing you again soon.

Dealt with throughout in a professional and courteous way. Given information, advice when requested, assistance, options etc etc. An agreeable experience.

Sales

Everything was done correctly and I was shown all the controls and how they work leaving me with no questions about me new car

Sales

Wanted to make a minor change 24 hours after placing order but was told it would lead to a potentially 2 week delay but otherwise I'm very happy.

Sales
Thank you for your kind comments and feedback, Mr Smith. Sorry that we weren't able to change the specification of your car - BMW's efficient production process, where they can progess customer orders very quickly can occasionally mean that requesting changes means they have to change the production slot allocated in order to allow for the change in equipment required. We're most often able to sort without any delay at all, but it wasn't possible here. We're glad you enjoyed dealing with us.

Quick turn around

Sales

As above answer.

Sales

Couldn't fault the service

Sales

excellent service from everybody involved

Sales
Thank you for your super feedback, Mr Czuchara. We really appreciate it and are thrilled to hear how much you enjoyed your experience with us and how passionate you are about BMW and our cars!

Miles Fawsitt and staff were very helpful and great personality, great customer rapour

Sales
Thank you for your terrific feedback and kind words, Mrs Owens. We're so sorry for the small 'bump in the road' and really appreciated your good humour and patience in allowing us to fully resolve things. When things go wrong, we're always fully committed to making sure our customers still feel special, and we're glad that your engagement with our team made all the difference. We look forward to seeing you soon.

All my needs were met by a friendly, professional team. Too much paperwork though!

Sales

Good customer service and great cat

Sales

I was well informed on the new build progress of the new car and everything ran on time and to plan.

Sales

A fun experience at Sytners in most modern and comfortable surroundings with very informative and totally non- pushy ( which I hate) sales staff ~ in total contrast to another major BMW dealership with whom I simply could not get on!

Sales
Thank you for your great comments and feedback, Mr Farmer - very gratefully received. We've shared your kind words with our team - terrific to hear that you had fun and enjoyed dealing with us....that's exactly what we love to hear. We look forward to seeing you again soon.