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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
818 ratings and 405 comments received in the last 90 days.
17 April 2024
The whole process was straightforward
17 April 2024
Great customer service
16 April 2024
Brilliant service from Lauren
16 April 2024
This garage is close to us. Staff very friendly and welcoming.
13 April 2024
10 out 10
08 April 2024
David was very supportive and took time to help
07 April 2024
Super easy purchase process, very quick delivery
05 April 2024
Excellent pre sale service and fantastic handover by Lauren. Let down slightly post sale, e mails not replied to for several days & finance of part ex not settled a week after handover/collection.
04 April 2024
Could not recommend Raza and the Nottingham BMW centre enough. Nothing was too much trouble.
04 April 2024
We were really looked after and always offered drinks when we were at the dealership.
04 April 2024
Very pleased again.
04 April 2024
Great service Professionalism
04 April 2024
Very - Calum was knowledgable, helpful, took time to explain things to me, wasn't patronising or pushy and made it a very enjoyable experience.
04 April 2024
Was a pleasure working with Stephen Barradell.
04 April 2024
I created a few problems (many actually) for the sales person - Calum GEOGHEGAN. Calum was able to talk me through the issues I had and was able to adapt the deal so that I was able to continue with the purchase of my bucket list car. Thank you !!
04 April 2024
Everything was explained to me in a way I could understand it
04 April 2024
It doesn't take long to buy the vehicle of your choice. The transaction is very smooth and easy. Excellent after sales support too. Very attentive.
03 April 2024
Excellent customer service from start of the transaction to post delivery follow up
03 April 2024
I felt the overall experience was positive. Very professional and good attention to detail. Very responsive to questions asked. Good, relaxed environment and didn't feel too pressured
03 April 2024
Wonderful experience and great attention to detail, welcoming helpful and very knowledgeable about the products.
03 April 2024
The salesperson was very efficient.
28 March 2024
No complaints
28 March 2024
Was made to feel comfortable in our discussions over my purchase in the requirements of spec pricing and providing the things l asked for.
28 March 2024
Always a friendly greeting, staff are courteous and so efficient.
27 March 2024
Excellent communication at all times during and after the purchase and delivery.
26 March 2024
It was a completely painless experience BMW cars are excellent and so is their customer service. Well done BMW
26 March 2024
Feedback given directly to Ghazala re your automated email experience (or lack of between decision to purchase and actual pick up) Frustrating that you don't allow this survey to be completed without giving a 5 star review!!
25 March 2024
Easy and very quick turnaround
24 March 2024
Very informative
23 March 2024
Very satisfied. Liam was very professional and patient with all my questions and kept me up to date regularly on how things were progressing. He even came in on his day off so I was able to collect over the weekend.
21 March 2024
very short period of time from the day purchasing and delivering the car.
20 March 2024
Friendly staff , knowledgeable on the product they are selling .Handover was thorough and not rushed .
18 March 2024
Customer service provided by Usama was brilliant.
16 March 2024
Fantastic customer service all round :0)
15 March 2024
Chloe was great, she helped a lot and was fantastic with her advice.
14 March 2024
I wanted to buy a car, i bought the car. it was painless. car buying normally isnt.
14 March 2024
Very happy with the service. Liam helped me with using some of the features of the car which would help me get the best out of it. He ensured I was happy with everything before I left and left me with a point of contact should I need further help.
14 March 2024
We were very satisfied as our sales person went above and beyond to do everything possible for us. She was very knowledgeable about the vehicle and went through everything with us.
14 March 2024
The staff was great.
14 March 2024
lauren put us at ease,comunication very good,set my phone for me very pleased.
13 March 2024
Information on the project from start to finish thanks so much
13 March 2024
Very satisfied and happy with the brand new car we got and customer service from lauren
11 March 2024
BMW had a lot of electric cars to choose from. Ghazala Tanveer was very good in identifying our needs and expectations and explained every before signing the agreement. She put a lot of efforts to explain the new car things on the delivery day.
09 March 2024
Liam was amazing. Very professional and friendly! Made the whole process super easy and ensured I was getting everything I wanted! Even remembered what hot drink I had, just shows he cares about his customers! Couldn't be happier!
08 March 2024
No issues to report
08 March 2024
Everything was explained really well and we were given plenty of information about delivery.
08 March 2024
Lauren was amazing
07 March 2024
Very satisfied. The sales executive Madeleine Reed was friendly, knowledgeable, understood our needs and addressed them perfectly. Plus, delivery was 2 weeks sooner than expected. We are very pleased with the car.
07 March 2024
Holly kept me up to date and couldn't do enough for me
07 March 2024
Professional staff, kept me informed throughout the process and excellent handover.
07 March 2024
Flexible on collection times and thorough handover
07 March 2024
Love the BMW experience offered by Sytner, and especially at Nottingham, having originally been messed around by another dealership.
07 March 2024
As the car was already in the showroom I only waited three days before collecting. That said it was ready for collection on the day agreed and Stephen accommodated me needing an end of day collection due to work commitments. The car was immaculate.
06 March 2024
Went really smooth
06 March 2024
The car was delivered late and reasonable compensation offered.
06 March 2024
Saled through, no stress, delivered on time without any hiccups Finance was completed in minutes, really great atmosphere around the BMW Centre
06 March 2024
We were well cared for
04 March 2024
Liam was very personable and professional.
04 March 2024
The team that dealt with me were informed, friendly, honest and easy to deal with
02 March 2024
Great experience - we will be continuing the relationship with Synter at Nottingham based on our first experience in getting a car suitable for Jo and his access and transport needs.
29 February 2024
Lauren our sales lady was brilliant in every way, very professionally and extremely Knowledgeable Nothing was a problem and everything was explained perfectly . Our best ever experience in any dealership in 30 years. Thanks again Lauren.
28 February 2024
Lauren was lovely to deal with and really took her time explaining everything about the car to us. We left feeling confident that we could contact her or one of her colleagues if we had any queries.
28 February 2024
Staff took the time to walk me through all the features. Seamless handover
26 February 2024
They were amazing I felt that they went the extra mile for me.
26 February 2024
Very satisfied just took a little longer than anticipated but I was made aware.
24 February 2024
Keyless Entry is apparently not keyless entry. I require Comfort Access. The options were not fully explained to us.
23 February 2024
Completely satisfied
23 February 2024
Completely satisfied. Holly made the process very smooth and easy. Explained everything well.
23 February 2024
No problems
23 February 2024
Really helpful and informed staff
22 February 2024
Great knowledge from staff very helpful and organised delivery when I needed it extremely satisfied with all aspects of my purchase.
22 February 2024
Excellent- first time uncovering the car which was very exciting.
22 February 2024
All went very smoothly, kept informed by Madeleine throughout the process, and extremely pleased with the car.
22 February 2024
Liam was very helpful and did everything to get me the best deal
22 February 2024
David and two colleagues worked very hard to provide what i wanted.
22 February 2024
So I managed to source an M3 from Sytner Nottingham and Malek and Simon had made the process so easy and the deal was brilliant. One that I could not decline
22 February 2024
Very helpful.
22 February 2024
Good customer service
22 February 2024
Everything was explained
22 February 2024
Excellent service from Carl
29 January 2024
Sales personnel were fantastic
28 January 2024
Could not fault it!
28 January 2024
Excellent communication and super friendly and helpful staff
28 January 2024
Very Satisfied, it couldnt of been any better.
27 January 2024
I have been extremely satisfied. Carl Grogan went over and beyond to assist me in purchasing my new car, even answering queries that I had on his day off. The handover of my new car was excellent.
27 January 2024
Very responsive dealer and great staff
19 April 2024
John is a fantastic representative for BMW & was very helpful, during & after the service
19 April 2024
Great service
19 April 2024
The technicians in Sytner Nottingham was very helpful in solving my problems
18 April 2024
All good
18 April 2024
Simon Harrison and his service team have been very helpful on the numerous occasions the car needed fixing, including arranging a courtesy vehicle.
18 April 2024
Very satisfied with good communication and helpful staff Work carried out and completed on time
18 April 2024
Polite friendly and professional
17 April 2024
Pleased with the customer service and actual service. Unfortunately, my car was not valeted.
16 April 2024
All done in the 2 hour allocated time.
16 April 2024
My car was ready when I expected it to be. The work done was explained and everything went well.
16 April 2024
When booking not clear on how long the car would be in for, when arrived told it would be the whole day. Courtesy cars should be offered as standard - even for a small fee.
16 April 2024
Andrew was very pleasant to deal with and kept me updated on progress with my car
16 April 2024
Kept me updated as to what was happening to car
16 April 2024
Friendly staff, good communication and efficient service.
16 April 2024
Great service
15 April 2024
Really great service. Greeted well, provided with refreshments whilst waited, staff polite and courteous, provided with a safe place to work also whilst i waited. John was great.
15 April 2024
Everything was done very professionally
15 April 2024
From the booking to the job finish on my car was excellent.
15 April 2024
Quick and efficient with regular updates
15 April 2024
I feel reassured by professionalism
15 April 2024
Martin was a gem, made sure that follow up calls were on time and informative.
15 April 2024
Thorough. Timely. Accurate.
15 April 2024
same as above
15 April 2024
Very good management
15 April 2024
Martin who carried my repair was excellent and kept me informed all day.
14 April 2024
Took it in for a fix and the Speedo has now been faulty ever since
14 April 2024
Faulty coolant sensor took 3 days to diagnose and repair.
14 April 2024
Didn't get the video of my cars health until late in the day
14 April 2024
Apart from an inaccurate body shop quote, I cannot fault the service.
13 April 2024
Advised that I'd be rang at lunchtime but wasn't and had to call them. Since my service I've received 2 phonecalls, 2 emails and numerous texts asking me to do this survey and was actually told what rating to give on my last phone call.
13 April 2024
Professional, polite but most importantly rectified my issue
13 April 2024
Took longer than expected
11 April 2024
Car came in for MOT - it was done in time and everything was communicated well regarding the appointment.
11 April 2024
Reliable and worth to.
10 April 2024
Very efficient, Sophie very helpful
10 April 2024
The problem was sorted.
10 April 2024
The staff were very helpfull
10 April 2024
Because they provided me with the service and information I requested in a timely manner.
10 April 2024
In and out, quick and easy.
10 April 2024
All staff friendly and welcoming from booking in, to arrival and handover/departure. John's incredibly efficient
10 April 2024
Everything went smoothly kept updated throughout
09 April 2024
Overall very satisfied. Never received the normal video of service process.
09 April 2024
Sophie was brilliant could not do enough for me from stat to finish. She told me what would go on through the day and phone me with any problems. She was kind, helpful and considerate.
09 April 2024
Really good staff and service from the team. Welcoming and kept me up to date with progress updates on WhatsApp
09 April 2024
Cannot fault this business, consistent high standards are clear to see.
09 April 2024
Quick and nice people
08 April 2024
The car went in for a full day and still came out with the fault it went in for.
08 April 2024
Again excellent service
08 April 2024
Very good start to finish Sophie was excellent
08 April 2024
Smart and tidy looking staff who where prompt and courteous. James explained what the process would be and the timeframe it would be done in and offered to organise a taxi to take myself and wife into town.
08 April 2024
See answer above
08 April 2024
Averagely satisfied. Service was too expensive
08 April 2024
I brought my car in for MOT and had explained I would wait in showroom for it to be done. I got a follow up call the day before to confirm I would be there for 8.15, which I was. I didn't expect to have to wait over 4 hours for it to be done.
08 April 2024
Kept me informed on how things were going
08 April 2024
It was nice to have the opportunity to speak to someone who took the time to listen to my questions.
07 April 2024
Local dealer, with expert knowledge
07 April 2024
Again, MOT done within time, well communicated, hospitality also welcome.
07 April 2024
Easy to book in - really valued the private facilities to allow me to work whilst waiting for the car to be serviced
07 April 2024
Everything ran smoothly
06 April 2024
The complimentary clean however wasn't a full clean as I thought it was so possibly a misunderstanding on my part but the complimentary clean was a jet wash and hoover rather than a more detailed clean. (Dusting, windows and in the door sills).
05 April 2024
I would give five stars but there is still a problem with the car, which has already been booked in to be looked at once more.
05 April 2024
Thorough and slick service
05 April 2024
Start to finish 10/10
04 April 2024
Completed service in timely manner
04 April 2024
The car was collected, serviced and returned cleaned.
04 April 2024
Courteous and respectful customer service.
04 April 2024
Very good service in collecting, MOT, and servicing - returning a valeted car within the day. Interesting courtesy car provided too.
03 April 2024
The problem was fixed which is good, but you used to get a walk around video and health check document - you don't get those now which is a bit disappointing.
03 April 2024
Extremely quick repair and very courteous and professional staff.
03 April 2024
Communication and problem solved
03 April 2024
Handover and pickup for the car service was quick and efficient. Staff were very friendly and professional.
03 April 2024
Ishtiaq in Sales, and Sophie Townhill in the service department delivered an AStar service.
03 April 2024
I was greeted by the reception and taken to service coordinator who dealt with my service efficiently
03 April 2024
Great service thanks
03 April 2024
The dealership were very welcoming and kept me informed throughout the repair.
03 April 2024
All done to my satisfaction and everything explained clearly what I needed to keep an eye on
03 April 2024
People were nice and courteous and helpful.
03 April 2024
Reported missing screws but not resolved during the service. Still no appropriate follow up action til now.
03 April 2024
The team were outstanding!
03 April 2024
6 years of excellent work and dedication to how they go above it
03 April 2024
Service was great and quick given the short notice and unplanned visit
03 April 2024
I was kept informed at every stage.
03 April 2024
Quick turn around time
03 April 2024
Not only was the salesman exceptional, I also met the new car sales manager who explained the whole process to and ensured that I understood it. The reception staff were also very pleasant and tendered to our needs.
02 April 2024
Friendly service and regular updates throughout.
02 April 2024
Always room for improvement
02 April 2024
The service advisor, what above and beyond to help 5 Stars ??
02 April 2024
It was a very pleasant experience and the car was fully inspected for MOT and we received the inspection report and video.
01 April 2024
Communication should be better? Still waiting on a phone call from Sytners !
01 April 2024
Collected on time very pleasant man
31 March 2024
When I can speak with service reception John Latham is always exceptional as is Will the service manager
31 March 2024
Service staff were good .But expensive!
31 March 2024
Very efficient and fast
31 March 2024
Nothing was too much trouble
31 March 2024
I did not have a loan car on my last visit, so I asked if I could get my car serviced as soon as possible. Before midday I had my car back, thank you.
31 March 2024
Great communication, great service and fantastic hospitality, which was completely unexpected
31 March 2024
A professional encounter
31 March 2024
Easy and prompt
31 March 2024
All work was carried out as required.
31 March 2024
Really happy with the service. Staff were helpful and polite. Thank you for providing me with lunch!
31 March 2024
Everything excellent.
31 March 2024
James served me he was very helpful he took his time to explain and find the best service he could provide
31 March 2024
I came out not having spent as much as I thought
31 March 2024
Easy to drop off and pick up vehicle. Vehicle check identified wheel balancing was required and this work was also completed when car was in for MOT.
31 March 2024
Practical and helpful advice throughout , many thanks especially to John Laytham on the service team.
31 March 2024
Good job done, decent time.
30 March 2024
Great experience and no messing about
29 March 2024
Health check video a little unclear to understand.
28 March 2024
Completely Satisfied with work and the dealings.
28 March 2024
Very good customer care - five star experience
28 March 2024
Always feel looked after and appreciated as a customer
28 March 2024
Did everything I asked
28 March 2024
nobody is perfect
28 March 2024
Again this is due to the level and professional service and polite manner Simon dealt with my visit
28 March 2024
The service at Sytner Nottingham was excellent, from dropping the car off, to picking it back up. What I would like to say is the service from John was above and beyond, always keeping me informed. I couldn't ask for a better customer service person.
28 March 2024
Some delays but understandable
28 March 2024
Sophie was one of the best 'can do' people that I've met! She was completely professional without forgetting that the person in front of her, me!, was her customer. I've explained in more detail in my Trustpilot review.
27 March 2024
I was looked after very well.
27 March 2024
Friendly and helpful staff, I like the short video showing the pre service inspection. Mainly you know the job has been done correctly.
27 March 2024
See above
27 March 2024
I've been having constant issues with the front M Sport brakes squealing, which on a car of this price and mileage (20k) should not be occurring. However, this issues was brushed off as nothing to worry about.
27 March 2024
Car Mot sorted this time with minor adjustments required. Great team service and timely.
27 March 2024
Again met with a warm welcome and quick handover when meeting with service team
27 March 2024
Just a bit confusing when it came to explaining the bill which was much higher than the price on the app.
27 March 2024
Personal items were left in the vehicle. Vape fluid (I loath tobacco, vaping and everything of the sort). Old parts were left in the boot. I know the washing and hoovering were complimentary, but either do it well or do not bother.
27 March 2024
The car was booked in for a inspection because there was rattles to the rear of the car on rough roads. I requested the car to be washed on my phone. When I collected the car it wasnt washed and the check for rattles had not been done.
27 March 2024
Excellent staff and all eirk carried out professionally and on time.
26 March 2024
Unable to book the car in locally, had to be done centrally. I was told major service and MOT due and that's what it was booked in for, plus look at issues with rear wiper. No service carried out, not due apparently, charged £120 to look at rear wipe
26 March 2024
I had a query about work that potentially needed doing and the team gave a very fair answer and did not push to carry out work which was not needed.
26 March 2024
Waiting onsite was very convenient for me and they even cleaned my car!
26 March 2024
I have given 5. However my I initial appt was postponed on the day to a later date due to staff illness. I had to reschedule my plans to accommodate the new date.
26 March 2024
Very satisfied
26 March 2024
Quick efficient service, good coffee
26 March 2024
I was extremely happy with the level of service that I received from Andrew. Everything was dealt with meticulously and with a great deal of care. Andrew helped with the set-up and all works perfectly. Thank you to Andrew and the rest of the team.
26 March 2024
I didnt have to wait too long for the appointment. Coffee on tap whilst waiting.
26 March 2024
Very satisfied
26 March 2024
Picked up the vehicle, checked under the bonnet to see what recall work had been performed.The MAF was left disconnected after work was carried out. Raised this issue with the service advisor and requested it to be rectified and faults codes cleared.
26 March 2024
Great personal service from Alex Power and Bobby Pal. Always friendly and treated like an individual not just another customer.
26 March 2024
Every procedure explained Sophie Townhill service adviser.
26 March 2024
Communication was key. Details of problems and solutions were made clear.
26 March 2024
Sophie Townhill who I deal with sorted everything out for me. Great young lady to deal with.
26 March 2024
Very friendly and helpful
26 March 2024
From start to finish, felt very important.
26 March 2024
Everything was first class
26 March 2024
All jobs carried out . No hidden extras.
26 March 2024
The problem with my car was dealt with promptly and efficiently. I made your people aware of my need to have my car back before leaving on a journey the next day and I was kept in the picture and the car was returned to me at home in good time.
26 March 2024
Video informative, car ready and waiting for pickup and cleaned nicely
26 March 2024
Very satisfied
26 March 2024
Very informative
26 March 2024
Billing items were not easy to understand
26 March 2024
We just want to tell you about the service we received it was exceptional. We were blown away with the service and the lovely bunch of flowers that you gave to my husband when you heard about his mother being in hospital.
26 March 2024
Faultless from entering the building until leaving it again, I would give 6 stars if it had been possible.
26 March 2024
Good service, accessible. James was excellent
26 March 2024
John was great and very helpful
26 March 2024
I was satisfied on the day I attended! Before then I has a completely different experience but unfair to mark the person I dealt with differently
26 March 2024
Very good, kept updated as to progress
26 March 2024
Everything was explained to me fully in the morning and again when I collected the car. Very pleased when the cost ended up being cheaper than originally quoted.
26 March 2024
Excellent service - thank you!
26 March 2024
Great service
26 March 2024
Excellent service lots of useful advice and a good job well done I really like my complimentary car wash it's really nice coming to pick up a nice clean car
26 March 2024
The staff I dealt with were extremely helpful and polite throughout the booking in and service day, the communication was excellent and the handover very professionally done (with a smile, which at the end of a long working day isn't always easy)
26 March 2024
90 minute appointment booked including wash and vac. On arrival I was told it would be 3hrs if wash and vac included, so I opted for without. All done in just over 1hr. Shame this wasn't communicated at time of booking.
26 March 2024
Absolute work
26 March 2024
They always make you feel like your car is very important to them, it feels like they go above and beyond, regardless of the model and value.
26 March 2024
Job done in time for fair price.
26 March 2024
Special mention to my valet, jozef I think, who returned my vehicle like it had just rolled out of the showroom.
26 March 2024
Everything is explained and my requests have always been actioned where appropriate. They've always found time to help me even when I turn up at the service reception unannounced with a problem. I have now purchased extended warranty as a result.
26 March 2024
Fully informed throughout process
26 March 2024
Martin was very helpful. Kept me in the loop with everything happening with my car. Couldn't have asked for more.
26 March 2024
Friendly staff, all good
26 March 2024
1. Welcoming and kind customer service. 2. Great communication & progress updates on work. 3. Proof of work, transparent cost breakdown. 4. Fast on-time completion.
26 March 2024
Polite and prompt service.
26 March 2024
Only problem was told would be 40 minutes to do the recall so had to wait around
26 March 2024
Oil change only. No problems
26 March 2024
I was made to feel very involved throughout the whole process even though it was a recall on the vehicle
26 March 2024
Excellent service, very professional.
26 March 2024
Synter has good service
26 March 2024
I was informed with what was happening with my car & what the issue was & when it can be repaired.
26 March 2024
Very disappointed with the service to say its from a main dealer, Also, to be told the car wasn't road tested to figure out what was wrong with the car.. I was simply told the car got driven into the workshop to be plugged in and read the codes..
11 March 2024
Lovely customer service
09 March 2024
Timely and professional
09 March 2024
I have been going for over 10 years and has always been a pleasure to deal with the staff.
09 March 2024
because it was an Mot yet they also booked in a brake fluid change without asking me first. So I refused it.
09 March 2024
I would have liked to know whether this was classed as a major service rather than finding out on the day. Also I was offered a engine oil service which wasn't mentioned at the point of first booking the service.
08 March 2024
Had my car much longer although had a replacement
08 March 2024
Thanks Simon for your assistance
07 March 2024
I couldn't have expected better service.
07 March 2024
Amazing Adam is so helpful and has looked after us so well.
07 March 2024
straightforward and timely
07 March 2024
all good
06 March 2024
No hassle
06 March 2024
I was excited to see the new progress tracker but in the event, it did not update until after my service was completed but since I'd not seen it before I did not miss it nor did it detract from my experience
06 March 2024
Kept me updated and really easy to speak to
05 March 2024
Job completed on time and within the quote for the job.
05 March 2024
Major service completed
04 March 2024
John was very helpful and the body shop inspection was undertaken as requested during the same visit. I am waiting on the quote for a small drivers door dent and a scratch on the passenger side bodywork arch
04 March 2024
Always a good interaction
04 March 2024
Excellent service
04 March 2024
They are efficient, helpful etc - just very busy
04 March 2024
Great service, car parking difficult
04 March 2024
Good facilities for remote wirk
04 March 2024
Brilliant service very friendly
04 March 2024
Everything was explained. Also, easy drop off and collection of my car.
04 March 2024
Good accurate information & advice
04 March 2024
Very well looked after, impressive customer service. Slight negative related to the Ad-Blu not being checked / topped up. I would have expected this to be done.
04 March 2024
Sophie in service was a credit to her Job
03 March 2024
Work done on time as promised
03 March 2024
The staff were polite, efficient and welcoming. The service centre required me to deliver the car to them at a set time in the morning and required my car for a full day, and now another day to replace a headlight.
03 March 2024
I was frustrated by the time the job took but Sophie went out if her way to keep me informed and find a solution that worked with the change in timescales
03 March 2024
John was excellent. My car was in for MOT on a 90 minute booked slot. Initially I was told it would take 3 hours. When I said that would cause me a problem, John pushed it through so that I was able to get away in time to make my other appointments.
03 March 2024
The airbag replacement was rescheduled multiple times last year which was not ideal however on this visit all went well and I was able to work on my laptop whilst the car was being serviced which was much appreciated. Also the complementary wash
02 March 2024
The car failed its MOT test due to a faulty mirror lamp. You didn't have a replacement in stock so I had to bring the car back the next day. The 3 hour wait for the lamp to be fitted caused me considerable inconvenience.
01 March 2024
James who looked after me was GREAT. Kept me in the loop, made things easy to understand and I felt looked after
01 March 2024
Had no issues and great experience
01 March 2024
Always brilliant service from Scott, Tara & the staff that greet you at the door
01 March 2024
The car when in for the battery to be investigates they offered to charge it up and that cost £70.00 which I thought was expensive
29 February 2024
Brilliant
29 February 2024
Poor service hand over resulted in me paying bill that was unclear and not agreed but as I needed my car I had to pay. Was promised a call back on the Monday to explain it and refund parts where appropriate, this didn't happen (and still hasn't)
29 February 2024
My service was completed fully. But I was given no paperwork or follow up information about anything that may of needed doing to the vehicle. I was just given my keys and told goodbye.
29 February 2024
This time I asked a specific question about the charging capacity of my electric cars battery, put it on the online app when booking in and asked the rep the same question....however never got an answer on it when I went to pick it up the next day...
28 February 2024
Best services both from the administrative staff and technicians.
28 February 2024
staff is helpful.
28 February 2024
Very helpful regarding future model updates.
28 February 2024
As above got there at 0730 for 8 o'clock opening didnt get car back to 4 oclock and was charged for it wouldnt have bothered if I'd have known.
28 February 2024
Very welcoming treat you really well
28 February 2024
Had to leave the car for longer than i'd hoped, but the loan car was ok. Prior to collecting When i asked how much the invoice was, the adviser didn't know, made an answer up, and when i queried it they found the actual answer so all was fine
28 February 2024
Kept up to date as work progressed and work completed without issues.
28 February 2024
Raz was amazing to deal with. and so was his manager mej. As a salesman for mercedes, i can say the process was very simple and the team there was very nice. Although i live 2 hours away, i will from now on, only buy my BMW's from Raz and Nottingham
28 February 2024
They did everything I wanted
28 February 2024
Sophie was very pleasant and kept me updated throughout
28 February 2024
Totally happy with the service. Work done on car in good time and to highest standard.
28 February 2024
Informed throughout the service, asked about any concerns. Nothing too much hassle
28 February 2024
An exemplary customer service experience
28 February 2024
Very professional am really pleased with the service
28 February 2024
Took car on Saturday morning. Tyres changed and car cleaned. Good job
27 February 2024
Very good, they even paid for my taxi back into town, which was a nice touch.
27 February 2024
Friendly staff
27 February 2024
I was told the time my vehicle would be ready and it was all ready in time
27 February 2024
no problem - friendly staff - very happy :-)
27 February 2024
Friendly helpful staff
27 February 2024
It was a recall so not optional. Took slightly longer than advised
27 February 2024
Very nice and polite
27 February 2024
Efficient, friendly, kept me up to date with progress
27 February 2024
Dealing with Nottingham site was great and they was there to help and look after my car
27 February 2024
Staff great but recall so very little interaction
27 February 2024
It was very easy and well organised, I was also kept informed of the progress.
27 February 2024
Was advised of issue with wheel alignment, but very little support providing to understand issue. I had to press for the little information i was given. Frustrating given you only aligned wheels 6 months prior and less than 1000 miles since.
26 February 2024
Very satisfied and John Laytham is very accomodating and approachable.
26 February 2024
See previous answer
26 February 2024
A good experience and completed the work quickly
26 February 2024
Issue sorted and car running great.
26 February 2024
Same as above. The way I was treated was great, very happy with the service.
26 February 2024
Thanks to José I had full faith to book my vehicle in at Sytner Nottingham. A credit and asset to the Sytner Nottingham team. Wouldn't hesitate to bring my vehicle again soon when my service/mot is due. Many thanks :)
26 February 2024
Everything was clearly explained and John kept me up to date with what was going on (eg why it was going to take three hours rather than two etc) Also he helped me get on to the BMW app
25 February 2024
Very good support from service personnel - Maddy Madeline
25 February 2024
Reception, explanations, visual check, service, MOT, rear tyres replaced, Uber provided when needed, follow up call.......excellent attention
25 February 2024
Good communication and Simon was great in taking care of my car
25 February 2024
Overall staff very good and friendly. Person who initially checked me in, not James, seemed distracted. didn't say hello, introduce himself, just started asking questions in a rushes manner.
25 February 2024
As per the above. Normally it's a very slick and professional service, but not this time
25 February 2024
Work carried out was good.
25 February 2024
Everyone was great.
24 February 2024
Same as above
24 February 2024
Car called in last year ? for electrical upgrade, this wiped out all settings?took hours resetting all back in.l Had all sorts of spurious dashboard messages ever since the update! Original battery lasted five years, new BMW battery suspect at two !
24 February 2024
As mentioned above, I was kept updated all the time waiting for my car to be done
24 February 2024
I would add that the '20% off next service' that I was offered yesterday by Madie, is an insult. The service was £306, for God's sake, I am not a fool, you would have been better off not offering anything, I will not come to Sytner Nottingham again
23 February 2024
Kept me in the loop with the vehicle inspection and carried out work in a professional manner
23 February 2024
Report/video wasn't received until I chased it. Video isn't available.
23 February 2024
Good every time
23 February 2024
Good communication from the service centre prior to and on the day of the service. Service centre staff pleasant to deal with and I was seen to without delay. What I actually paid was more than I was expecting based on the online charges.
22 February 2024
Job done well
22 February 2024
Friendly CS advisor Car looked immaculate after
22 February 2024
The young lady taking payment was very pleasant. Quote was £654.19 - Invoice was £654.19. This has since been suggested as being very expensive for amount of work involved ?
22 February 2024
My vehicle failed the MOT due to minor damage to the surface of the left tire. I had had the tire assessed in a tire workshop two weeks earlier and was told that it was superficial only and would not fail an MOT. I was forced to pay for this.
22 February 2024
They repaired the computer nothing more.
22 February 2024
Was a bit disappointed that the repair to my Windscreen Washers was not covered by my warranty - used BMW approved washer additive should have not affected the cleanliness of the washer tank
22 February 2024
They just got the job done
22 February 2024
I booked a 90 minutes waiting service. Although the service representative told me that they are a little behind and it will take 3-4 hours, I am offered transportation home to wait for the service finished. Eventually, it took 2.5 hours.
22 February 2024
Not a patch on my numerous dealings with your Sheffield branch. They truly do understand how to make the customer feel valued and keen to return.
22 February 2024
Repairs were carried out quickly
22 February 2024
great service on time as promised returned serviced and clean as promised.
22 February 2024
Service was done to expectation
22 February 2024
Despite the fact that my service went into two days, I was not really inconvenienced due to the fact that I had a courtesy car. James kept me informed every step of the way. My car was cleaned and vacced when I collected it.
22 February 2024
Does not feel welcome when u enter. Very cold vibes from sales person. Quite dissapointing when u are involved in sale and service of a premium brand of car
22 February 2024
Timely and video was helpful
22 February 2024
The valet even put money he/she found in a small sealed brown envelope
22 February 2024
Kept me updated
22 February 2024
Well looked after whilst I waited, gave me a desk to work from and kept me well hydrated.
22 February 2024
The answer reflects my level of satisfaction.
22 February 2024
Arrived to be told service may take longer than expected due to staff sickness. Phone call to discuss alternative date would have been beneficial. Vehicle not delayed as much as first thought but couple hours longer than originally discussed.
22 February 2024
Do not like the check in procedure - no dedicated department - takes too long for a service team member to arrive.
22 February 2024
Failed to return the car to me on same day. Done/charged extra services I didn't request.
22 February 2024
Pricing is not as competitive as other BMW dealers.
09 February 2024
My car was at the site for over a week. They kept calling me updated me with the work.
30 January 2024
Reception and servicing fine but very disappointed when finally found my car in the back lot, badly cleaned.
29 January 2024
Very satisfied with her service and helpfulness
29 January 2024
Easy, clear, fast.
29 January 2024
Martin looked after us very well
28 January 2024
Was told my service would take an hour and on the day and all of sudden the service was going to take a full day so I had to move my appointment to another day. I then moved it to another day and the service was going to take two days then.
28 January 2024
The staff at Sytner was very good and helpful also kept me informed of the progress of my vehicle
28 January 2024
They take good care of my car when ever it's needed
28 January 2024
Work carried out promptly and according to estimate
28 January 2024
Little interest shown in diagnosing the fault. Customer services staff who I went to the trouble to write down the problem for didn't bother to tell their colleagues, no attempt to communicate the fault to the technician who tried to diagnose it
28 January 2024
As above
28 January 2024
Technical issues with messages to view work carried out on car. These didn't come when James tried to send again? No paperwork given for diagnostic work although requested.
28 January 2024
No query is too much trouble.
28 January 2024
Kept informed of progress and when it became apparent car would not be ready the same day as originally thought kindly arranged for a taxi home.
28 January 2024
The usual high level of service was provided. It's the level of service that would make me use the main dealer over a cheaper independent specialist
27 January 2024
1. My air bag and exhaust valve were done in 6 days not 1. 2. Despite asking and being promised details of the work carried out for my records, I still have not received any information from Andrew Harrison. Disappointing.
27 January 2024
Excellent. I felt is was all fair and well done. The software / IT battery issue was corrected on the day (without me having to come back) because the part was in stock, as was done under warranty. I was very pleased.
27 January 2024
No issues from booking to driving the car back. Well done team BMW at Nottingham :)
27 January 2024
Booked the 90 min service and was nearer to three hours so reduced by one star for that
27 January 2024
Booked in for a simple set of rear pads as recommended by Derby BMW yet we're prepared to reschedule after having the car a full day.
27 January 2024
Super service and efficient
27 January 2024
Alway.s runs very smooth.
27 January 2024
Flexible when booking in and John Laytham was really helpful and informative.
27 January 2024
Quick and efficient
27 January 2024
I was there longer than expected waiting for the car to be ready
27 January 2024
If I could give no stars I would, my car went in for an airbag recall, this was not the issue.the issue was the repair I should have had done, the technician said I had an oil leak this should have been sorted
17 April 2024
very satisfied liam was very helpful in explaining everything to me and even after i left the centre he was available to answer any questions i had .