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The team are helpful and friendly
We received excellent service at. Nottingham show room
Good prompt service, good workmanship, cant fault that. I have been in the profession of talking to people and sometimes the advisers have to bite there tongue. Customer is always right, at least when you are selling stuff!
As usual your front office service personnel underestimate how long the work will take.....this may be down to inefficiency or overload behind the scenes though
Very good staff and explained everything
Great that desks were available to work at whilst I waited. Really helpful.
Sales staff were excellent, very friendly and helpful. A few minor niggles with application of paint and fabric protection by the dealership.
Could be better. I had to chase getting my car paint work repaired
The service was completed professionally and on time, important when we all lead busy lives.
The garage didn't have availability to fix my car for several weeks, took several attempts to resolve my issue, were poor on contact and messed me around a lot. They wanted a 3 month wait for a courtesy car.
Issue with hill start assist not found and fobbed off. Unprofessional drivers - left reading glasses in car and key peg on key ring, parked the wrong way round on drive. No paperwork provided following service - not even vhc. Wrong collection addres
I was supposed to receive a video, but I've not received it yet. The car was poorly washed.
Overall a very Good experience from dealing with reception team, service assistant and collecting the car.
Always see John who is a delight every time
VERY Happy with this visit, if only they were all as good
One fault with the engine management system but the boot closing mechanism remains a problem. You were unable to find anything wrong with it and it's only when the boot is fully loaded that it fails. Once again when on holiday in the middle of France
Fairly long wait the repair.
My needs were understood and I was kept well informed right from reminders before service.
I understand I was given a different quote for tyre replacement than what I was finally charged. The staff member offered to investigate it and get back to me however have not heard anything
Slight issue - my X5 services seem much more fragmented than my previous 520d. They are smaller but come up more frequently.
Couldn't fault the service.
Work done as required kept fully informed and updated
It was a mundane task that ended up being a pleasurable experience.
Happy with my booking time and the service you provided
Very good service. Polite, helpful staff
I was kept informed of the scheduled work, I was expected on arrival and greeted by my name, and I was kept informed during the day.
Almost 3 week wait for appointment. Despite saying on the phone and at service reception that my car was a 2 series coupe not the 3 series coupe that I replaced 18 months ago, the invoice was for the 6 cylinder E46 saloon I replaced in 2009.
Rina was great, kept me informed and repeatedly told me how surprised she was that I'd had so many problems with a car that was so new.
asked if car wanted cleaning - interior done only - ( not a problem )
Nothing was too much trouble.
I feel really happy that everything is ok.
The only slightly positive point was that the car was eventually delivered back to us on the Monday evening, albeit only after much discussion and our insistence to achieve that.
It would be even better if the car was valeted
Same as previously. Sytner supported me much better than the selling dealer when I had an issue with my last BMW just as it was coming out of the warranty period.
Excellent service from both Reception and the lady who dealt with my service.
Always superb service at Sytner BMW Nottingham
They carried the service and warranty work with attention to detail. Very pleased
Unfortunately, they put water in my screen wash and it froze which I feel is a safety issue also the clock was incorrect and had not been reset not sure why this happened didn't think they would disconnect the battery for a first service oil change?
After receiving a call from BMW to inform me that my car was ready to be collected, I had to wait for over 1hour at the waiting area before the allocated assistant approached me.
I would normally give top marks but on this last visit you had my vehicle in a day and half to fit a new battery and a recall, I was informed the recall part was out of stock which to my mind should have been-ordered within the week.
After over a month of escalations within the Service team, when I was finally contacted the response was what I would've expected in the first (and each) instance of dealing with BMW.
Not my car anymore
The brakes screaming like a cat being dragged backwards through a cactus patch is a little less frequent; however, it's still occurring and it's so embarrassing for such an expensive and new car.
I had to wait 4 weeks. When I booked the service I was told could wait whilst service took place. However, when I booked in I was told that was not possible and then told I could but it would 3 plus hours as a major service. Please ring me for detail
They didn't find the main issue ,,send the car to fix the sat nav ,they charged me £90 without to find the real problem.
I've always received exceptional service. I bring both my 3 series and my wife 1 series here. Strastsone in my home town of Derby are atrocious many of my friends do the same.
As above, although there are issues with my vehicle, this isn't down to the work or service I received.
See above. I have little enough time to keep bringing my car back and the earliest courtesy car is 2nd April
Problem solved, on a part that failed too early. Bmw should compensate
Was very good the reception is good and gets you attended to quickly .
The service chap mark was very professional
Let down a little with the hoovering of the inside of the car however still a 9
Pleasant staff. Previously agreed discounted price not recorded. Warranty items previously discussed not properly recorded. Warranty items not addressed although car with BMW all day. All preset settings wiped by new software update.
Satisfied overall with level of service however my car was filthy and looked like it had been cleaned with a dirty floor cloth.
Natalie Marshall, my service advisor, was exceeding helpful and friendly. She went out of her way to provide a great service and ensure continuity, Whilst waiting to be seen initially there was no offer of tea or coffee in contrast to Shrewsbury BMW.
Fantastic experience - Customers, Cars, etc all very good
Booking the car in for service was so problematic I very nearly went elsewhere. I was put through to a call centre in Leicestershire and didn't realise at first and the person Italked to clearly knew next to nothing about cars in general. Awful.
Local team is great but I have waited months in vain to have the fault on my 750i checked by a bmw specialist engineer. Still no date.
Holly at Sytner is very professional and polite. She may have been let down by BMW's policies which are in place as they frustrated me. I have a comprehensive BMW warranty and couldn't understand why it took 9 days to complete the work.
Costs shown within on-line service booking were not honoured by the service team
I was looked after politely and efficiently and my car was serviced and cleaned with update phone calls.
The only area is either having more courtesy cars available or a more private area for customers to work if they have to stay at the facility.
Easy drop off, kept well informed on progress and car ready early.
Effective and friendly service
Always kept the customer informed as to the progress of the service
Long waits for calls to be returned Misinformation regarding ordering and receipt of parts Invoice for service higher that quoted by Simon (and stated on website) Service book not filled in
I think the answer given to question 1 said it all really.
I am extremely dissatisfied. The service team is over stretched and it takes weeks to get an appointment to mend a problem that is not my fault. When the car is eventually seen it is not rectified and instead made worse. My valuable time is wasted.
Having come in for the service. The vehicles computer is still telling me my service is overdue. This now means I've got to make a special journey to get it fixed. Or was the service not completed and so the vehicle is correct and I wasted time in th
Excellent and friendly service. My service advisor Scott was very helpful.
The dealership scratched my vehicle despite being told not to wash or clean! I then received no further communications from the dealership despite trying every day. This resulted in me having to escalate this to the head of business at the dealership
Prompt, good attention by all staff. Very helpful
I had to wait over 30 minutes while the car keys were located. No one has followed up on additional work we need doing Valet was poor - no interior clean
Very polite and extremely helpful
I was satisfied with the service i received servicing my car and MOT. The service and reception staff were super courteous, and made me and my two very young boys feel very welcome. A special thanks to the reception team.
Lewis was very helpful
Sytner Nottingham provide exemplary customer service on top of the ultimate driving machine!
Serviced while I waited, comfortable surroundings.
As before no information given on what happened during service.
Dropped in without an appointment and fixed my cars problem as soon as they could
Karl, our dealer kept us informed of the delays to the delivery of my new car and did everything he could to help me. Even arranging paperwork whilst we were on holiday
When I phoned to book my car in for service I was told it would take an hour and a half, so I said Id wait for it. When I took it in, I was told it needed a major service and would be 2 -3 hours.
I was told the car would be cleaned inside and out but when picked up someone forgot to clean the inside. The car only needed the front vacuuming as I am very conscious of keeping the car clean.
The service manger was very helpful as were the other staff, I was well looked after whilst I waited
Service available 7 days. Very useful for shift workers
Again, the actual service was great.The manner in which I was spoken to has made up my decision for my next car to be anything other than a BMW from Nottingham Stratstone, this is my 2nd BMW from there.
Calls not returnedVehicle not ready on collection Potentially unnecessary adjustments made to vehicle
I was seen at my allotted appointment time,and my car was ready for collection at the time we had agreed.
As above... Plus ... parts only noticed to be damaged late in the day of repair, despite the parts having arrived 3 weeks prior to the work being done. Having taken a day out of work to get the car sorted, I then also had to return the following day
Could not ask for better service. Excellent staff with no issues.
I had a couple of minor issues outside of the normal service that were also taken care of, and the customer service is always really good
The service history was not recorded on the car, due to the service being carried out on a Sunday. I was informed that it would be transmitted online to the car, but this has still not happened and as the car is an M3, the history is important.
Always had good service apart from a recall that took all day and not the one for promised.
Did a good job, a little bit of hiccup about if the whole unit of anti roll needed replacing or just the gasket.
Because I was. You managed to fit in doing my scheduled service at the same time as the winter check, this saved me more hassle.
As above + cat well valeted
We were unsure of which way to go, Nick our sales person gave us all the information we wanted, was very helpful and patient and no pressure
The whole experience was a complete joy. I wish I could buy a new BMW every month.
Some confusion over balance to pay
Lovely place to be and felt very welcome
On the whole it was a good experience
Answer as above
Sales person was attentive and furnished us with all relevant information
10/10 to Mark Oxspring for his persistence in filling our requests, thanks
All the staff are very helpfull
whole process from start to finish smooth n always had the salesman in touch and i could contact him with any queries
Everything as it should be at the dealership
Our Sales representative Bobby Pal at Sytner BMW made the process of changing the car very easy
Can't fault the experience
Very helpful and informative salesperson and finance advisor.
Lack of privacy when talking about purchasing a vehicle due to the busyness of the showroom
See comments on Finance. Main contact for sale (Martin Lam) excellent
The sales representative has always been first class, he knows what's right for me and he attends to my needs. I've dealt with him on a number of occasions and he is amazing
Nicholas was very helpful in making sure I was completely satisfied with my cars configuration and continued to answer my questions which arose from your standard emails.
Extremely helpful and very knowledgeable sales executive. As a disabled driver, he went out of his way to understand my particular needs. The car was ready at the agreed time and was immaculately presented.
Knowledgeable staff Easy to work with Straightforward discussion - no bull
Seamless changeover to new vehicle - everything was handled efficiently and professionally.The vehicle looked stunning and waiting for me to collect- very pleased.
Great service from Martin Lam in sales
For all the reasons in question 1. Also, the car was 3 weeks late being made available and I was given so many "reasons" for this, none of which I now believe. The handover was messy - on reflection it was very 'smoke and mirrors '
The whole process was managed perfectly in a professional manner by my sales contact Martin Lam
David Park at Sytner Nottingham has been beyond helpful at each and every step of the way in ordering and taking delivery of my Motability car.
We have had motorbility vehicle for the past 30 years but we have never been so impressed with the informative friendly and welcoming staff.
Friendly knowledgeable staff
As above in answer 1 plus we were kept informed on the progress of the car from the day it was ordered until the day we could pick it up.
Everything went smoothly and I was kept updated throughout the whole process
Very professional, polite and helpful, nothing was too much trouble
Again pleased with the end result if a little rocky on the way
Was kept up to date within week of sale