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ABOUT SYTNER NOTTINGHAM.

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Matt Kidd

Head of Business

Neil Barker

General Sales Manager

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Paul Higton

Used Car Sales Manager

Mej Digva

Used Car Sales Manager

Greg Preston

Senior Business Manager

Philip Bailey

Business Manager

Philip Hall

Sytner Select Sales Manager

Joe Percy

Business Manager

David Maplestone

Aftersales Manager

Martin Brown

Parts Manager

Jon De-Balsi

Bodyshop Manager

Darren Norman

Assistant Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

David Barksby

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service I received was quick efficient and in line with tie estimates.

Service

All work completed, car runs perfectly.

Service

Really satisfied.Special mention to Emma Thompson for making things really super smooth.

Service

Although it took longer than estimated the fault has been sortef

Service

The only reason I did not give a 5 is that when the car was assessed to find out what was wrong with it, the necessary parts were not ordered in for the day it was booked in for repair so I was without the car for longer than I expected.

Service

The personal touchThe care and attention given to me and my car

Service

All work was completed first time to a very high standard at a reasonable cost.

Service

Very efficient and excellent customer service.

Service

Would have been top marks but the invoice for the repair detailed only £250 excess, no other information.I'm sure that the cost was more than this, especially in view of the hourly labour charges which the norm but impossible to be sure.

Service

Good professional service

Service

They do things well in general but a recent problem I had took two attempts to solve and the car was off the road for quite a long time in consequence.

Service

excellent vehicle collection and delivery serviceKept well informed on progress of service

Service

Faultless service at Sytner Nottingham - as usual

Service

From start to finish excellent service

Service

Again from the moment I contacted attention Nottingham about a issue on my car the service was impeccable.Having a person dealing with your car from start to finish and giving you regular updates was very good.

Service

Felt like I was being taken advantage of

Service

Clear palnn and updates provided

Service

Most but not quite all of the customer interaction was excellent. Parts department on the phone and technician when picking up car were excellent, but some of the customer facing and reception interaction slightly cool, needed touch more empathy.

Service

Andrew smith gave an excellent service to an on going problem an a brand new car

Service

See comments above glad not something wrong with car although had taken it in previous month for a major service! Bit frightening

Service

The staff were welcoming and efficient and the job was carried out quickly and without hastle.

Service

One star removed because the service book had not been stamped.

Service

Nothing to complain about

Service

Booking experience and reminder service very helpful.

Service

You had my car for body work repair which was done wellHowever afterwards parking sensors stopped working and I had to rebook in to be repaired which is time consuming Nice staff though

Service

Great service nice people

Service

Not as efficient as normal.Vehicle not washed to a good standard, wheels still dirty.!0:00hrs appointment vehicle still unattended over half hour later. Service agent had to check with workshop about delay. High price paid for minor service

Service

just very easy

Service

Mr Lewis Porter, kept me informed at all times and help with a information that I requested.

Service

car serviced and washed within 2 hour slot

Service

Car returned clean and good comms

Service

Everything happened quickly and efficiently.

Service

I have had to return the vehicle after the warranty check for repairs to the exhaust, BMW contributed to the cost of these repairs as the issue may have been foreseen earlier at the 3 year check, I wasn't expecting this and it was a pleasant gesture

Service

No problems

Service

Due to above, I logged a complaint on 13th June at 1659 hours with the woman who gave me a courtesy phone call - I heard nothing. I called again on 24th July and spoke with John at 1415 hours who told me I would receive a call back - I haven't.

Service

For info Chyna arranger everything for this work... she did a great job.

Service

Completed what was needed, and on time

Service

Service was carried out on the day at the cost agreed.No problems occurred.

Service

only one issue discussed over a phone call sorted (puncture on paperwork).

Service

The MOT was carried out okay. But when I purchased the car from Sytner I was told if had it before 31.5.17 I would receive a free service. However when I asked about the service I was told it couldn't be done so I lost the service! Disgusted!!!

Service

Nottingham were excellent your central booking service wasn't

Service

As previous.

Service

FAULT FOUND BUT NOT CURED.

Service

Just falls short of 5 stars as you missed the opportunity for tyre replacement by only giving details of the recommendation for replacement and costs at the time I collected the car.

Service

Very convenient and good aftercare

Service

There's never any waiting around when i arrive. You are quickly shown to a seat and introduced to your Service Team member, who already has the list of work to be undertaken. A quick signature and things get underway.

Service

Lovely people to deal with.

Service

Great team, comms, service and product.

Service

I have marked the experience down to an extent because parking was difficult, the valet service not up to the standard of another BMW garage I have used, and staff too busy to avoid a wait on collection.

Service

From booking the appointment, everything was organised and the staff very efficient. We were met by Lewis on the day who explained everything, ensured that the timescales were appropriate and explained our courtesy vehicle to us.

Service

Pleasant staff and always top service by the main man Lewis!

Service

There has been nothing to fault from the staff (sales and service), efficient booking process car needed to be returned for repair and completely accommodating to my availability and work commitments in loaning a car.

Service

Completed within the time advised and valeted. Plus as above

Service

Good environment, efficient service

Service

Hard work to deal with Sytner, not customer friendly

Service

my car was done on time minimum fuss

Service

Did everything that was needed on time within the agreed price and delivered the car back in tip top condition

Service

Visiting Sytner Nottingham is always a pleasure. Martyn Burrows is a credit to the dealership

Service

Much the same as previous answer. There was a problem with one of the wheels being damaged whilst in your possession but there was no argument and the wheel was replaced without any hassle

Service

Having the car serviced has often in the past with other car dealers been very stressful and we often have felt cheated in terms of work not done or overpricing. We find now that there is no stress, work is done quickly and we do not feel overcharge.

Service

As I said before not encountered any problems or issues when I have visited.

Service

No issues through the whole process

Sales

Bradley was excellent; helpful, knowledgeable and accommodating.

Sales

Warm welcome from everyone

Sales

At Sytner Nottingham the staf are so well trained the experience is difficult to fault.

Sales

The whole experience was smooth and straightforward.Bradley Smart- Sales Executive was excellent.

Sales

David Park went the extra mile and made it a great experience

Sales

Excellent personal service from the salesman

Sales

Quality, attentive and knowledgeable

Sales

attention to detail