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OUR CUSTOMER REVIEWS
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
412 ratings and 142 comments received in the last 90 days.
10 July 2022
Kept up to date on order progress
08 July 2022
The negotiation of the purchase; the handover and explanations of the use of the range of equipment; the provision of support with a few queries in the two weeks following my purchase have all been excellent.
06 July 2022
All excellent ... the whole process was seamless and I am delighted with my car. The purchase was hassle free and the car arrived on time and handed over in an expert manner. Well Done Lauren.
06 July 2022
Very efficient sales and finance team.
03 July 2022
Despite the delay! Which is no fault Of anyone. Carl gave regular updates and put up with me!!! Carl prep'd me well for when I needed to pick the car up making it so easy and seamless. Helped me with the transfer of my reg plate to.
28 June 2022
Very professional experience
22 June 2022
George Postlethwaite delivered outstanding customer service from start to finish.
21 June 2022
I was dealt with efficiently at the dealership, very nice atmosphere
17 June 2022
Lauren was very friendly and helpful and she made sure I understood and was happy with everything.
15 June 2022
Delivered within an expected timeframe, some delay to delivery but were well-informed.
14 June 2022
Excellent service! Carl in sales is just fantastic ??
14 June 2022
Excellent attentive team. Andrea was a good communicator and has been responsive throughout. Thank you!
09 June 2022
Excellent customer service, from creating the specification to ordering the car, keeping me informed of estimated delivery date etc. Very pleasant to deal with, super efficient and made it a positive buying experience.
08 June 2022
Was looked after from point of arrival. Given options on cars that matched requirement. Patience when changed mind a number times!
07 June 2022
Polite and helpful
07 June 2022
Entered showroom on Tuesday and walked out (drove out) on Friday with our new BMW
04 June 2022
Very satisfied have made such a good deal and got to take away within 2 weeks I'm impressed
31 May 2022
The salesperson was very helpful right from the start to my collection of the car and even after I had purchased the car. The other members of the sales division I dealt with for all the paperwork were very helpful and friendly.
26 May 2022
Very pleased indeed
26 May 2022
Lauren was extremely knowledgeable and answered all of my questions
22 May 2022
The staff that attended to me was really helpful, patient, knowledgeable and agreed that we could contact him if we needed any further help with the car or had any other question
19 May 2022
Jessica was very helpful
19 May 2022
Jessica was attentive. She listened. She responded to my emails and kept me informed. She was knowledgeable and nothing was too much trouble
16 May 2022
any queries I had were answered along with the offer of help if I needed any re the technical aspect of the car as it was an upgrade from my previous BMW
13 May 2022
Jaz organised a temporary car whilst there was a slight delay on my vehicle.
11 May 2022
No issues and everything explained to me
10 May 2022
Ben Gosling (SYTNER) was involved from the word Go and his professionalism and relaxed nature was welcoming and comfortable from start to finish. Seamless from start to finish. 5 stars isn't enough to rate him! **********
10 May 2022
The receptionist was pleasant, she introduced me to a salesman called Nick. He is a very pleasant young man, he showed me around the show room answered all my questions and help me choose my car. I'm very pleased with it.
09 May 2022
Process was very smooth and did not too long to complete
09 May 2022
Plenty of communication and nothing too much trouble
09 May 2022
Car was late but unavoidable due to pandemic etc. Everything else was spot on
09 May 2022
Great car, delivery delayed due to issues experienced worldwide but once it was in the dealership it was delivered very quickly.
08 May 2022
Regular comms from Jessica
06 May 2022
Great experience overall.
05 May 2022
Excellent all round
05 May 2022
Car purchase was slick, car was well prepared for collection, sales person took time to demonstrate car features.
04 May 2022
The whole experience was perfect from inquiry to receipt of the car
30 April 2022
The purchase was a very easy experience. Everything was explained clearly and our many subsequent questions were all answered quickly. The dealership is a pleasant and professional environment.
27 April 2022
Ben the sales advisor went through everything about the car and made me feel comfortable with the car
18 July 2022
I like the video that was sent showing me everything they were looking at.
18 July 2022
Perfect
17 July 2022
All done ok
17 July 2022
Faultless service
16 July 2022
Very organised
16 July 2022
the dealership has been very good in terms with dealing with me. They always make me feel welcome.
16 July 2022
Service was friendly, swift and the communication was good.
14 July 2022
great service, John was excellent in handling my questions and the work was completed as expected.
14 July 2022
Everything at sytner is so well organised and all the staff respect you and your car
14 July 2022
Service was efficient and staff knowledgeable.
14 July 2022
Can always rely on a satisfactory outcome.
14 July 2022
Sytner BMW Nottingham always looks after all of my vehicles because they continue to offer outstanding service.
11 July 2022
Booking was easy, pricing clear, service was personal, professional, expert and helpful. Communication was good with a call before taking the car in and throughout, so I knew what was happening throughout the process. I felt the car was in safe hands
10 July 2022
Car felt smooth and sharp, even the rattle in the speaker has even stopped! Staff always make sure you are comfortable.
10 July 2022
First class service from John Laytham in the service department giving full updates and explanation of my issues.He also liased with the bodyshop to make sure that my car was finished on time for a repair by them that was completed at the same visit.
08 July 2022
Once again the start to finish experience was excellent, everyone exceeded expectations.
08 July 2022
Good efficient service, reasonable price
08 July 2022
They did everything I asked of them.
05 July 2022
Every thing was dealt with and without delays
04 July 2022
Very satisfied. Nick Black the service advisor who dealt with us was very professional and friendly. He explained everything and was efficient in getting my car completed and ready for collection.
04 July 2022
The service was carried out in a timely manner and I was given useful feedback in relation to the outcomes of the service (e.g. implications of tyre tread values etc). Courtesy valet is much appreciated!
02 July 2022
Very good as usual
01 July 2022
This was my fifth purchase of a BMW from Sytner since October 2012 and the service provided has generally been good. That provided by Madeleine was excellent.
01 July 2022
John (service team) kept me fully informed and was able to save me time from having to visit another company and as a person with a disability this was duly appreciated. As always your reception area and reception team are impeccable & are welcoming
01 July 2022
Excellent service
01 July 2022
impressed by the body shop staff
01 July 2022
MoT and brake fluid change completed at the same time at the suggestion of my service manager for the day (Rina, an absolutely delightful young lady and in whom I had total confidence). Both completed by late morning; I was very pleased.
01 July 2022
As answer in One. Plus car was cleaned inside and out.
30 June 2022
Could continue to work whilst I waited, was kept informed at all stages and work was completed earlier than estimated.
30 June 2022
Same service as isual
29 June 2022
I was completely satisfied.
28 June 2022
Always professional and efficient, never overcharged, only do what is necessary. high standard of service all round, by all staff.
27 June 2022
no problems
27 June 2022
Good service, advise and communication.
27 June 2022
Everything I expected was fulfilled
27 June 2022
Great check in and communication throughout the day
26 June 2022
Fantastic team that looks after their customers
26 June 2022
Fine
25 June 2022
Work was done on time and at a reasonable price.
25 June 2022
Service was quick and efficient, staff were very helpful
25 June 2022
Always exceptional service
24 June 2022
Great Customer Service by John Latham
21 June 2022
All work completed efficiently. Friendly and helpful team
20 June 2022
We felt totally looked after. David McCullough was wonderful and gave us the best buying experience we have ever had with you. He really was excellent.
20 June 2022
Josh the service advisor gave a very professional service
20 June 2022
Everyone was helpful. Lauren was pleasant and helpful throughout the process and kept me informed. Always had a great experience at Sytner Nottingham.
20 June 2022
My requirements were met in a timely manner to suit me
19 June 2022
Nick was very professional and explained the service requirements clearly, which was refreshing.
19 June 2022
Self explanatory
18 June 2022
Friendly, nice place to work while the service was carried out.
17 June 2022
Quickly dealt with
17 June 2022
Very satisfactory, excellent service and helpful staff
14 June 2022
Always happy with your service dept., although sometimes the option of a courtesy car would be useful!
13 June 2022
Professional service and treatment by the advisors
12 June 2022
Alex was brilliant, nothing was too much for him, he even hoover my car boot himself.
11 June 2022
It was very easy and stress-free. Dropped the car off took less than a minute and picking the car up took 5 minutes at most.
10 June 2022
Customers were made to feel welcome in spacious reception area. Video diagnosis from Matt Childs was concise and extremely well explained in plain English. Reassuring explanations of options and additional work from Rebecca Storer.
10 June 2022
Great service and always attentive.
10 June 2022
very professional in delivering prompt and efficient service
10 June 2022
I was given a space to work whilst my MOT was carried out, offered numerous refreshments, and kept up to date on progress on a regular basis.
10 June 2022
No problems communication good
09 June 2022
Excellent all the way through - well done.
08 June 2022
Pure,y because of Steve mccrackell
08 June 2022
A delivery of the wrong part could have been a minor disaster but the situation was dealt with very effectively by Nick Black. All in all I felt he recovered the situation so that I was ultimately completely satisfied.
07 June 2022
There were no problems or delays and I was notified in advance when the car would be ready, making it easier to arrange collection.
07 June 2022
from reception through to car clean the service was polite and informative
06 June 2022
The whole process from booking to communication with the service manager was excellent
06 June 2022
Had no issues with services provided.
06 June 2022
I am always listened to and issues are resolved
05 June 2022
Good communication and explanation Clean facilities
04 June 2022
All round customer service including the booking process
02 June 2022
Everything required was done to a very high standard
31 May 2022
Again very happy
30 May 2022
Brilliant customer service
29 May 2022
Overall can mange the good timing.
28 May 2022
Hi, Very Pleased with the excellent service throughout at Sytner, Nottingham. Many thanks
28 May 2022
The service is always excellent at Sytner Nottingham
27 May 2022
All done to expectations, team professional and courteous, friendly
27 May 2022
Great customer service
26 May 2022
There was nothing I was actually dissatisfied with.
23 May 2022
professional service
23 May 2022
Great service
22 May 2022
Good service
21 May 2022
Great service. BMW also gave bluelight card discount.
20 May 2022
Could not fault the service
19 May 2022
The car was being a problem had to extend to two days but delt with in a professional way
16 May 2022
Happy with the customer service.
13 May 2022
Fast, friendly & efficient.
10 May 2022
Very professional and great customer service
09 May 2022
James was v good and looked after me very well in terms of communication
09 May 2022
No area of concern throughout the visit. This is now my 2nd experience of using Sytner Nottingham for car servicing and I am very pleased with the attention to detail provided throughout.
05 May 2022
Pleasant people
04 May 2022
Overall very good
02 May 2022
Very helpful, clear advice overall good service
02 May 2022
Best customer service in 20 years dealing with Sytner's.
01 May 2022
No issues
01 May 2022
I felt very well looked after and had complete faith in the team
30 April 2022
Flawless and a full explanation for the fault light activation.
30 April 2022
car collected & returned promptly
29 April 2022
Great support from Sytner Nottingham when the car threw an unexpected hiccup during a routine service. Took some time to sort out, but Nick Black was excellent, courtesy car arranged, great communication, and the issue was fully resolved.
28 April 2022
The work is carried out to a high standard. All the work was discussed and options given. I was kept informed of the progress throughout my visit. John Laytham looked after me and as always delivers a very high level of customer service.
26 April 2022
Everything was done efficiently
11 July 2022
Stephen barradell kept me updated with the delivery process, there was a long delay but was no fault of BMW