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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
795 ratings and 402 comments received in the last 90 days.
04 January 2025
Great service from mark levesly and the others I dealt with for the purchase and collection of my new car. Mark always makes the transition as smooth as possible
04 January 2025
It arrived when expected. All what was needed was explained
01 January 2025
Great service
01 January 2025
Completely satisfied with service received from this centre. Negotiations prior to handover conducted professionally. Handover was smooth. Special commendation to Holly Hynds salesperson who made us feel comfortable at every stage a real asset to BMW
31 December 2024
Good experience, only feedback would be it took a long time to finalise all paperwork which could have been done in advance
30 December 2024
Great service
30 December 2024
Process was very smooth
29 December 2024
I was totally satisfied with my experience with BMW Sytner Nottingham, no problems whatsoever and so easy to do business with. Special thank you to Holly Hind , for finding me my new car.
29 December 2024
Purchasing the car was easy with Chloe. 5 stars for Chloe Delivery - bird muck on one side of the car and dash cam not set up, both a little disappointing
25 December 2024
Again I cannot speak higher of Usama and Sarah, they are a credit to Sytner
23 December 2024
Usama Saleem BMW Sales Executive Was extremely helpful and professional! Definitely made the experience simple and smooth
20 December 2024
Completely satisfied with my purchase and everything I chose for the vehicle with the help of Usama, such an amazing soul!
19 December 2024
Excellent service
18 December 2024
Everyone was really helpful
18 December 2024
Good presentation
17 December 2024
All down to the attention and help of Usama Saleem.
10 December 2024
Holly Hind was exceptional.
10 December 2024
5 star service
08 December 2024
Overall staff were very friendly and helpful, good test drive, and information provided in a timely manner. Would especially like to single out Dan Khalifa who has been our main contact, and has been excellent throughout, keeping in regular touch.
07 December 2024
No pressure to make a decision and felt supported along the process.
07 December 2024
Annabelle was great in sorting everything out.
06 December 2024
Very satisfied. The staff were very helpful. And asked us if we needed drinks etc. they were very approachable. Unlike Sytner in Derby.
05 December 2024
It's an M2
05 December 2024
Absolutely excellent from start to finish. Special praise to Trevor excellent support throughout and kept us informed on delivery and collection
05 December 2024
Handover was perfect
05 December 2024
Overall a really good experience and made to feel valued
04 December 2024
We have always been treated well and fairly and this purchase was no exception
04 December 2024
Again, all easy, no fuss
04 December 2024
Holly couldn't have done more to give us a better service.
03 December 2024
Everyone was great
03 December 2024
All very positive but due to workloads follow up & call backs were slow & I had to chase up. Also my car was handed to me with polish marks underneath the protective paint so had to go back. This should have been checked/approved before I arrived.
03 December 2024
The whole process from initial conversation about my options up to the car handover after the purchase was just very smooth with no issues.
02 December 2024
Usama been awesome
01 December 2024
Very good
27 November 2024
very good service from Carl Grogan - professional and helpful
27 November 2024
After some initial niggles were resolved all was good
27 November 2024
excellent & thorough, really appreciate it
25 November 2024
Although we had been let down by a quality defect in our first purchase Stephen and the team at Sytner did all possible to to acknowledge and find solutions to our needs
24 November 2024
Excellent service as usual. Dan Khalifa did an excellent job of setting up handover of the new car as a surprise for my wife and couldn't have been more helpful.
21 November 2024
My experience picking up my new car was really special , BMW went above and beyond by even putting a big bow on my new car. The whole experience was perfect .
20 November 2024
Good relationship with the dealership
17 November 2024
Dan Khalifa was excellent in every way
14 November 2024
All the staff were fantastic and I thought the hand over bay was nice
13 November 2024
Because the service was excellent
12 November 2024
Clean, friendly and welcoming
08 November 2024
Everything went smoothly and the car came on time! Stephen explained everything about the car, which was great! Very happy with the service!
07 November 2024
Was and efficient process that was well explained throughout
06 November 2024
All went smoothly, very informative & understanding
06 November 2024
Great staff and a good deal
05 November 2024
Again it's down to your staff.
05 November 2024
From the front door to leaving the store the staff are all professional
05 November 2024
Carl Grogan was our salesman he was very helpful and understanding
05 November 2024
Stephen made the delivery of the car a very simple and quick turnaround.
04 November 2024
All the admin was made easy and straightforward. Usama took the time to explain everything about the car in detail so I was fully informed on the features including the MyBMW app intergrations.
04 November 2024
The team at Sytner, Nottingham were outstanding. I have purchased 12 new cars over the last 30 years and this was the best experience I have ever had. I have been driving BMWs for the last 11 or 12 years and have never been disappointed with the cars
04 November 2024
Very good service. Very professional and helpful. My only complaint is the amount of waiting I had to do during my initial visit, prior to my appointment, and particularly during paperwork. However, I understand they were understaffed.
04 November 2024
Great staff, great product- what more could anyone expect?
03 November 2024
Very happy. Managed a quick turnaround on a car very smoothly.
03 November 2024
very friendly and easy to work with
01 November 2024
4 stars only because I think it's cheeky how the manager made Bilal feel so embarrassed that he paid for a keyring out of his own money. But again, service from Bilal was top notch.
01 November 2024
Liam kept us informed throughout. The process was smooth from start to finish.
01 November 2024
John in services was amazing. Couldn't have helped me more, stayed late to make sure I could get my car back and kept me mobile whilst my car was being serviced.
31 October 2024
Good experience during purchasing discussing different options Pick up was good loved revealing the car, Chloe made sure we were totally happy with everything before we left
30 October 2024
Punctual car was ready and all upto date
29 October 2024
Excellent service at Nottingham Sytner
24 October 2024
Alex was very helpful in finding my new vehicle Service received was excellent and they updated me on every step of the transaction so I knew where we were with the purchase
23 October 2024
Bilal Sales Executive was very switched on and was always there to help if needed. an asset to BMW Sytner.
23 October 2024
Delivery date was brought forward to accomedate our needs
09 January 2025
all good, nothing to fault
09 January 2025
I did get a few extra faults on the return of my car but was rectified when I explained they wasn't on the car on the day of my service all in all did a good job
09 January 2025
My car failed its MOT due to 3 faulty tyres, again, John contacted me and 3 new tyres were put on! As I drove away from BMW a warning light appeared - the tyres were too low!! I was very disappointed. I had to find a garage and put air in the tyres!
09 January 2025
Bit of a long wait,
09 January 2025
Everything completed as it should be
08 January 2025
Like I said great service
08 January 2025
They are liars and cheaters
07 January 2025
Always professional
06 January 2025
The answer is Becky. This is the person who looked after me from start to finish. She was so pleasant and friendly. The service she gave was 5 Star and a credit to BMW. The 2 girls on reception were excellent too. Getting me sorted quickly.
06 January 2025
Because it took too long to get the car looked at. There should be a differential between new car issues and older vehicles Also communication was poor with unreturned phone calls etc
05 January 2025
The technicition took time to investigate,explain and go through the softwere with us.
05 January 2025
As above Job done well Naim communication great Mandatory diagnostic check a shocker and a disgrace that a gun is put to the customers head to pay for it (in money and time) before any work will be done Await your response before going on X
04 January 2025
Excellent service yet again
03 January 2025
The car wash and the vacuum cleaning left my car immaculate.
03 January 2025
Service price was unexpectedly high
03 January 2025
Great service no issues
03 January 2025
Satisfied with overall experience
02 January 2025
quick service repaired in time
02 January 2025
My car had two tyres replaced. When it was returned to me the sensors had not been adjusted and so I am getting a message advising tyres not detected every time I start the vehicle. I called Sytner on 13th December to advise. No one has called back.
01 January 2025
I would prefer that the guest profile was used so that I wouldn't have to re-adjust my memory seats function. I paid for the memory seat option so I wouldn't have to change my seat settings. This happens every time.
30 December 2024
Done quickly. No fuss. Comms good
30 December 2024
My car was ready for collection at the time advised.
30 December 2024
Your team members/departments don't talk to each other. They also lack knowledge of the service plan package that we were sold by the dealership.
29 December 2024
Job booked in well. Repair carried out timely Other advisories provided Courteous adviser
29 December 2024
The only thing that I was satisfied with was that you found the fault.
29 December 2024
One day job turned into 2.5 days, no courtesy car, vehicle going back tomorrow as job not done properly. No paperwork on receipt of keys stating what was replaced.
29 December 2024
Easy and simple
29 December 2024
They cleaned the car and also realigned the wheels
29 December 2024
Was asked if I'd like the car to be cleaned I said yes, but the car was not cleaned when I picked it up. Also the health check video that I was sent was very superficial and I couldn't really hear what the guy was saying because the sound was awful
29 December 2024
Was told that my car would be ready for collection late afternoon. It wasn't ready for collection until the following day.
29 December 2024
Super team. Team service. Very professional.
29 December 2024
Friendly customer service.
28 December 2024
Still waiting for a price
28 December 2024
.
28 December 2024
Martin went out of his way to ensure my car was ready early which was much appreciated, and the complementary cleaning service was great.
27 December 2024
Because you forgot about me and left me waiting in the customer area when my car was ready hours ago.
26 December 2024
Nothing is too much trouble and the price for fixing the problem was fair.
25 December 2024
No issues with service on this occasion unlike last time where technician broke oil filter in the housing and then Sytner wanted me to pay over £1000 to fix it (which I did not).
25 December 2024
Very professional and helpful
25 December 2024
The service advisor was excellent
24 December 2024
Despite the MOT was going to take longer I was offered an Uber so I could get on with other things while waiting. Minor work that needed doing to pass MOT was done automatically so as to not cause further delay and I was given a call which was great
24 December 2024
Service from john always great
24 December 2024
All professional work done as required.
24 December 2024
Generally I find Sytner Nottingham a most pleasant, comfortable and welcoming environment. My service handler (Madeline Smith) on this occasion was most friendly and helpful and excelled in ensuring my requirements were met.
24 December 2024
Very friendly in dealing with the matter
24 December 2024
Can't fault the service
24 December 2024
Always professional
23 December 2024
All day for an oil change and inspection was too long also asked to have floor mats looked at not done ?
23 December 2024
Rang and left a message for the service advisor to contact me after the service. Call never received.
23 December 2024
Car came back in the time frame given
23 December 2024
Well looked after
23 December 2024
Well look after
23 December 2024
Apart from Usama, no one I've encountered can say with a straight face that they're good at their jobs. But I don't blame them. I blame the culture at Sytner BMW Nottingham for this. Incompetent, dismissive, careless, shambolic, clueless, dishonest.
23 December 2024
Ttt get e Sytner team we're very supportive once we had made the decision to reject our first new car based on quality in the first 30 days
23 December 2024
The lady that dealt with me - Allie Pryce-Jones - was lovely and very helpful but the courtesy car I was given was filthy, had food stains inside, no petrol l, less than 40miles, and I had to wait 10minutes to get it moved as it had been blocked in
23 December 2024
Efficient service and helpful
23 December 2024
Job well done
23 December 2024
Satisfied
23 December 2024
Simon Harrison was excellent as always!!
22 December 2024
Plastic trimming not fitted back just left loose and made a right mess of the bonnet I would be embarrassed to call that a service first and last time I'll be using them again.
22 December 2024
Courtesy car not available for 2 months so had to pay for Uber for two trips. Also, needed drivers floor mat sticking down and told could not be done whilst car was in.
22 December 2024
Great service and customer care
22 December 2024
Hayley . that's all ??
22 December 2024
Had hot drinks and snacks in this cold weather and was informed reguarely on progess of my csr
21 December 2024
Work carried out efficiently and to my satisfaction
20 December 2024
Customer colleague was helpful particularly when I had a tyre pressure warning. I had never seen such a recovery process. It is hpful that any follow up is linked via the registration and relevant staff member
20 December 2024
It was my MOT and was told paperwork would be emailed to me. Not received any paperwork or MOT certificate as yet.
19 December 2024
Wills service team are always so helpful. The service staff are always helpful. The technicians actually come and discuss things with you
19 December 2024
Really great experience.
18 December 2024
Well tre Stes and lepre informed
18 December 2024
I was told I'd get a phone call by 3pm to say if the car was needed overnight - no phone call by 3.20pm so I had to call myself to find out. The online tracking system hadn't even registered that work had started on the car by that point
18 December 2024
In my car service I had 4 new tyres fitted. The tyres were not set to the correc tyre size/models in the settings in the csr that are used to monitor tyre pressure. I noticed this before driving off and a BMW service person corrrcted the settings.
18 December 2024
Was planning to wait for recall, walk to Nottingham.. was impressed by the offer from Sytner service staff to provide complimentary Uber car, car arrived in mins and enabled a more pleasant experience whilst the recall work was underway.
18 December 2024
Not completely satisfied. The complementary car clean could have been much better. It was excellent the first time I arttended for the call back 2years ago.
18 December 2024
Like I mentioned above, tells me one thing on the phone and then exactly the opposite in person.
18 December 2024
Got to return for another day to get wheel balance fixed
18 December 2024
Please see answer provided to previous question. The lady that I dealt with while on site was extremely helpful and a credit to Sytner, unfortunately her name escapes me.
17 December 2024
Did have an issue with my wheels being refurbed . I was told that an external company was used locally after having my X5 for a week I found a slight vibration over 60 mph .. After further investigation your mechanic found they hadn't been rebalanced
17 December 2024
A great customer experience. I was only in for a recall, but was treated like a king. I had work to do and there was a place for me to sit with great coffee and snacks too.
17 December 2024
Video details highlighted two bush replacement requirements but no quotation provided for repair, this is something I would have expected to provide the customer visibility.
17 December 2024
Good comms from the staff and great to have an area to work while I waited
17 December 2024
Didn't feel like I was upsold those of things
17 December 2024
Got a full vehicle health check and complimentary car wash
16 December 2024
Very professional
16 December 2024
Given me information before made my mind up
16 December 2024
Excellent service even cleaned my car??
16 December 2024
Friendly staff and very welcoming
16 December 2024
Same as above, plus not all the faults I reported were resolved
16 December 2024
Unanswered questions. I have been advised that the many faults are resolved & cleared the App still showing faults despite deleting & reinstalling the app as advised. It would appear that BMW are having some technical issues that they can't solve
16 December 2024
Very good service. Members of staff happy to go extra mile and answer some questions I had about my car and pleased the car was washed even though it was only in for a airbag recall at BMWs expense.
15 December 2024
Professional service. Price less than quoted. Coffee machine was better than previously.
14 December 2024
They done health check and let me know if anything was wrong with my car
12 December 2024
Excellent service throughout.
12 December 2024
Everything completed as per schedule
12 December 2024
Comms were really poor on what should have been a really quick fix. Had to keep chasing for updates and in the end asked for the car to be delivered back home after the job was finally complete.
12 December 2024
See email already written
12 December 2024
Did a great job on my vehicle with the recall and cleaning the car. Great service
12 December 2024
Hayley was great
11 December 2024
Got car model wrong on inspection sheet. This was picked up on arrival but not changed. Why?
11 December 2024
Good communication thought the day and all questions answered
11 December 2024
Sytner are used to working on Alpinas
11 December 2024
My car been at your garage for 3 days over all, and know I have to book again to fix the pads.
11 December 2024
The car was taken in efficiently, the service representative was friendly and the car was available at a time convenient to me.
11 December 2024
Very good service, friendly and professional staff.
11 December 2024
Polite and professional.
11 December 2024
Booking in was on time. Comfortable waiting area.
11 December 2024
My var was booked in for a small valet but the car came back worse than when i took it. Water marks every were cotton from dusters on the outside every were it realy was very poot
11 December 2024
I had requested in advance of MOT visit that my vehicle software be updated to latest release 11/24 that is currently only available in dealerships and not remotely. I did not mention it on the day and it was not done.
11 December 2024
Professional team
11 December 2024
Pleasant environment, good coffee, space available to work at whilst waiting for the work to be undertaken, regular updates on progress. Work completed within the estimated time.
09 December 2024
Communication was very good from BMW Nottingham, with updates as required.
09 December 2024
Moved appointment forward and although couldn't define problem, was re-assured nothing serious.
07 December 2024
Absolutely fine.
05 December 2024
Good service ??
04 December 2024
As above. Good experience all round, no complaints.
04 December 2024
Car treated well and runs fine
03 December 2024
Good communication and quick turnaround
03 December 2024
Happy
03 December 2024
Took a bit too long
03 December 2024
I am mostly satisfied with my experience at Sytner Nottingham. The customer service advisor was helpful in helping me getting any issues resolved and provided really good customer service. There were a few areas of improvement but overall, I'm happy.
03 December 2024
Excellent all round
03 December 2024
A while you wait service that included a minor recall item all within the time I had asked for.
03 December 2024
Service adviser very good
03 December 2024
Communication excellent
02 December 2024
Good service-,attentive staff
02 December 2024
The service experience at Sytner Nottingham was 10 out of 10 overall. The staff was attentive, and the process was smooth. However, the pricing feels a bit too steep for someone with a limited budget. While the quality is excellent, it's somewhat out
02 December 2024
Booking was easy and drop off smooth
02 December 2024
Work was carried out quickly and I was given an explanation of what had been done and why. I was also made aware of issues with a couple of tyres that I was unaware of
02 December 2024
Changed my services history on i-drive, I'm still waiting for them to resolve this.
02 December 2024
BMW no longer collect/return disabled customers vehicles. Never anywhere to park. There was a mix up with my service booking. I had to change it but my message was not passed on to the service dept. (Thanks to a kind receptionist they did fit me )
02 December 2024
Due to lack of time I could not wait any longer for their corrections, which did not help much. This service is a joke. They should definitely have their license to service cars of such a good company as BMW taken away. I will never go there again
02 December 2024
Customer service is good.
02 December 2024
The service has broken my car. Caused a misfire and I've been unable to speak to anyone at the dealership to get it resolved. Still trying to phone as I write this.
02 December 2024
Hi, Martin looked after me extremely well whilst my car was in for a brake fluid change. There had been a communication error between the booking service staff who told me 12.30pm and the Sytners Nottingham service reception who told me 08.15. On arr
02 December 2024
Very good at the job, very professional and very good prices
02 December 2024
Always have good experience and book back for any bmw specialised works.
01 December 2024
Their service was very good indeed.
01 December 2024
Great chap and all the staff work hard.
29 November 2024
Service team outstanding
29 November 2024
Thank you
28 November 2024
Everything went smoothly and the price was very reasonable.
28 November 2024
Kept me informed of the progress of the servicing of my car.
28 November 2024
Gets the service done in a timely manner manner and they keep you informed
28 November 2024
Great result.
28 November 2024
Very good service with a few hiccups due to the BMW recall.
28 November 2024
Martin was amazing to deal with and dealt with my countless questions very well Thank you Martin.
27 November 2024
Very efficient and communication very good.
27 November 2024
The staff were helpful and catered to my needs, the work was completed quickly, and the price was reasonable.
27 November 2024
Excellent service.
27 November 2024
It is just a pity the garage is so far away - taxi, train and taxi to get there.
27 November 2024
Total service
27 November 2024
It was all good.
27 November 2024
All staff were polite and helpful. The result of the service was communicated clearly, the price was better than the original estimate and my car was sparkly clean to boot.
27 November 2024
Quick service
27 November 2024
Really helpful, professional and provided regular updates
27 November 2024
The service was excellent.
27 November 2024
Exactly the level of service I've come to expect - really easy to drop off the car and stay and work.
27 November 2024
The service was completed on time. The staff were helpful and friendly. The battery was replaced in the key fob, which was expensive.
27 November 2024
Work was done on time.
27 November 2024
We were treated in a helpful and courteous way.
27 November 2024
Very satisfied. Everything dealt with professionally.
27 November 2024
would have been 5 stars, but they oversell unessential work.
27 November 2024
Great
27 November 2024
The lady I was dealing with was very professional and did an outstanding job in a difficult situation. Overall not satisfied with the service due to the issues specified, Car was damaged while in the workshop, car with dealership for 3 days
23 November 2024
No cause for complaint. Helpful staff.
23 November 2024
I was kept informed of progress and was satisfied with the results of the service.
22 November 2024
service advisor was very poor at communicating status and had no urgency in dealing with parts required from the MOT - on calling the adviser when the MOT results were available on Monday he did not return my call and was not aware of what was neede
22 November 2024
I had a very positive experience with Sytner and with Bilal in particular. I did everything over the phone & received regular update calls to discuss progress. Bilal made sure I had all the information I needed to make a purchase & followed up after
21 November 2024
Excellent service
20 November 2024
Good experience
20 November 2024
Been with Sytner since 2010, always give good service.
20 November 2024
Previously I've always been entirely satisfied with the service experience, but having dropped my car off a day early I was dismayed to learn it wouldn't be ready on schedule, which resulted in a taxi being needed for a hospital appointment.
20 November 2024
I was kept informed as to when my car would be ready. John also arranged for an Uber to take me to town. Could not have been more helpful.
20 November 2024
Quality work
20 November 2024
Very helpful staff answered all questions I had
20 November 2024
The experience was beyond my expectations.
20 November 2024
Service was incomplete as dash-cam was disconnected before service and never reconnected after service. Also, lights under the driver seat was opened and left hanging loose. I would expect a better service from sytner.
19 November 2024
All good regarding MOT and service. Loan car good and immediately available. Check on body work not completed so a further visit to the dealership will be necessary.
19 November 2024
Very friendly, whilst there they always offer you drinks, always polite and never had any issues
19 November 2024
Accommodated 2x MOT booking requests at short notice.
18 November 2024
All done easily on line and followed up after to confirm booking
18 November 2024
Polite and helpful
18 November 2024
I can listen to my radio and cds agsin
18 November 2024
Totally professional
18 November 2024
Very satisfied with what I have received as it was amazing customer service from all of the staff.
18 November 2024
I have always found the dealership very professional.
18 November 2024
Great service and good communication
18 November 2024
Because I am always very well looked after
18 November 2024
Service was ok but for over a year I have been promised Apple CarPlay but Sytner won't release this without a payment.
18 November 2024
I had to call for information about the completion
18 November 2024
Was kept updated thrhe day with phone calls and a comprehensive video.
18 November 2024
Always only do what is required
18 November 2024
Friendly staff and excellent service
18 November 2024
Good
18 November 2024
Good service
17 November 2024
Efficient service, clear explanations Teach me the my BMW app
17 November 2024
Service guy actually coming out and saying he was sorry for all the inconvenience caused and the service, asking me to give good feedback as it represents his score was appalling to say if I'm honest.
17 November 2024
All work carried out with no problem, findings also explained in detail by John.
17 November 2024
It went as I would expect it perfectly and professionally
17 November 2024
The guy who gave me my car back was excellent and really thorough with the info shame the mechanic checking wasn't as thorough
17 November 2024
Dealt with what needed doing
17 November 2024
Despite having informed them of the fact that the car was on warranty from Sytner Select at Wakefield I had to wait over 3 hours for the repair to be authorised
16 November 2024
Everything explained clearly
16 November 2024
As always efficient and fantastic service
16 November 2024
Very glad to receive the support from the team.
16 November 2024
I was able to get my car serviced, my advisor was excellent and helped deal with all car related issues
16 November 2024
They asked me for a ridiculous price of £3,500 just to find the issue, not even to fix it. It was frustrating, especially since the problem ended up being simple and was resolved by a local garage for almost the same cost as the service charge.
16 November 2024
Martin The service manager was excellent
16 November 2024
Amazing customer service and client care
16 November 2024
A great service from booking to completion
16 November 2024
Sytner experience a 100% better than Stratstone Derby so well done. Weirdly you both give out these 8 am service slots only to not open your locked doors . until 8am. That's just weird and alittle ignorant of people stood outside.
15 November 2024
A young lady called Hayley Whittlesea delt with my problem, she was professional, freindly, and kept me up dated throughout the process, I was that impressed with her I recommended her to my wife to deal with her service needs
15 November 2024
Friendly and knowledgeable team
15 November 2024
Repairs were done quick
15 November 2024
I generally don't have any problems with Sytner and they look after my car very well I believe
15 November 2024
Perfect from start to finish
15 November 2024
Personal interactions good at all touch points, price was my only quibble
15 November 2024
Again I was told 1 day car came prior to the day so they could start following morning at 8am the Wednesday picked car up Friday afternoon.
15 November 2024
Customer service upon arrival superb. Kept up to date regarding vehicle service. Appears to have been carried out with care
15 November 2024
Always had good service at Sytner Nottingham
14 November 2024
Recall was completed secessfully
13 November 2024
As above, I got a video of my service, got advised of what needed doing and got options given to me.
13 November 2024
Easy to book appointment, nice helping staff
13 November 2024
All good
12 November 2024
Car was finally serviced but felt job had been rushed at end of the day despite dropping off at 9:30am
12 November 2024
I had to bring my car in on three separate occasions for work that could have been done in one visit.
12 November 2024
Fantastic service at Sytner from start to finish. Perfect experience thank you
11 November 2024
I took a 2017 435d convertible in for an airbag recall. I have owned many different branded cars in the past both new and used. I felt the way I was spoken to and made to wait had a direct correlation to the fact that I owned an older car.
11 November 2024
Extremely professional
11 November 2024
Completed on time and very clean when returned. Pleasant waiting area.
11 November 2024
John Laytham provided a very professional, efficient and friendly experience
10 November 2024
Nothing to complain about
10 November 2024
Sorted everything well
10 November 2024
Great service
10 November 2024
Good communication, helpful, professional
10 November 2024
Martin kept me well informed of progress and clearly explained what work needed doing
09 November 2024
Good and quick service
08 November 2024
Excellent service.
08 November 2024
Wasn't given a quote, otherwise all good.
08 November 2024
Handedthe car over at 8:00am heard nothing all day so wenttothe showroom about 3:30pm still not completed. Got the car back around 4:30pm .
07 November 2024
I was treated with respect and courtesy.
07 November 2024
no problems
06 November 2024
Great service
06 November 2024
No pushy sales after the service was provided. Although this could have been because it was the 1st day of the month.
06 November 2024
Everything was done to the standard I was looking for.
06 November 2024
All good. Only issue is customer parking.
06 November 2024
Friendly, punctual and efficient service
06 November 2024
As usual great service - vehicle health check video always helpful
05 November 2024
Recall resolved and communication great
05 November 2024
smooth, excellent service from Simon.
05 November 2024
Great Customer Service from John Latham
05 November 2024
The representative kept me fully informed all the time
04 November 2024
Fully understand 'just in time' supply logistics but the key feature of this philosophy is that things have to be available in time.!
04 November 2024
Very friendly staff, nothing is too much trouble
04 November 2024
All efficiently resolved
04 November 2024
Friendly efficient staff
04 November 2024
No problems at all
04 November 2024
All boxed are ticked.
04 November 2024
Primarily, in for a recall and MoT but told on the evening before that the part for the recall was not available. This gave me no opportunity to book my MoT elsewhere, closer to home and obviously now I have an additional appointment to make.
04 November 2024
Completely satisfied as it says!
03 November 2024
Unfortunately it took longer to get my car back than expected (2 weeks) so being without a car was challenging for my working days. But a score of 5 reflects how happy I am that my issue was sorted even with the wait. A hire car would have helped.
03 November 2024
As above
02 November 2024
Lovely and friendly staff.
02 November 2024
I booked in months in advance I could not get a courtesy car. Spent Sunday bringing my car so it could be worked on first thing Monday 8am - agreed on the phone when booking in. At 11:30am I got a call from the service team work was just commencing
01 November 2024
The staff treat you as your 2nd class citizens
01 November 2024
The work done was a recall and not work that I had requested. Maybe an explanation as to why it was being done and what was being done wouldn't of gone a miss.
01 November 2024
As mentioned above, along with the great service EVERYONE gave who we came into contact with, from arriving in the car park to be greeted by a lovely friendly lady walking us in to where we needed to be. Loved my visit!
01 November 2024
I was kept updated on the progress while the work was being done on my car.
31 October 2024
No issues raised and a place to work while I waited. Drinks and snacks provided were great. Thank you
31 October 2024
It's MRS DAVIS
31 October 2024
I have no reason to be dissatisfied
31 October 2024
Did what we agreed, competently
31 October 2024
I have taken the car away after the investigation on the drivetrain and the service and mot. After a few hours later the car was still jubbering I have spoken with the lady who was dealing with my car and I was told it needs to be brought back In.
31 October 2024
Vehicle health check missed fuel leak. Please read prior answer for further information.
31 October 2024
I was told my car would be ready at 5.30, arrived at 5.30 and was finally given my keys at 6pm. If my car won't be ready til 6, tell me to come at 6. I DO NOT want to sit around with a free coffee, I want my car.
31 October 2024
seems a common thing that the service team don't seem to care, please see answer to question 1
31 October 2024
Excellent customer service. Very prompt
30 October 2024
They communicated throughout and have fixed the problem
30 October 2024
You contact customer being nice but all you looking for further business I mean business not a service you not interested in service or customers and sales is your main concern
30 October 2024
Please read above
29 October 2024
After booking in with Sytner Nottingham multiple times they deliver on reliable and excellent service
29 October 2024
Bringing back courtesy cars would make things a lot easier.
28 October 2024
in the end my car was repaired by the roadside assistance team. No matter how many times I told staff at Nottingham what was wrong with my car they didn't action it.
27 October 2024
Informative staff & great customer service
26 October 2024
The staff are professional through out my visit
26 October 2024
John looked after us in all aspects
26 October 2024
Very efficient service department and I was kept informed of the progress of the work.
26 October 2024
I booked the 90 minutes stay while your car is serviced and I ended up waiting 2hours and 40 minutes. Had I known it would take so much longer I would have dropped the car off instead
26 October 2024
John was superb as always
26 October 2024
Staff friendly and helpful but as I say the price is simply not justifiable and I will not have my next car serviced at Sytner
26 October 2024
Unfortunately the car developed the same fault within a day of collection
25 October 2024
Martin borrows the service manager was excellent.
25 October 2024
Great service from Hayley and my car was well looked after.
25 October 2024
Service carried out as requested in the timeframe i was told when booking in
25 October 2024
Mike Lofthouse looked after me from start to finish, very knowledgeable, extremely helpful and kept me informed throughout, Amazed he has only been with the organisation a short while he is a credit to Sytners
24 October 2024
Friendly and efficient but would have liked to collect the car before rush hour as requested and not 4.45
24 October 2024
Because my previous issues are being looked into
23 October 2024
Went above and beyond to ensure every aspect of the appointment was done to the highest standard.
23 October 2024
See above
23 October 2024
I am very happy they done job very well
23 October 2024
Met expectations
23 October 2024
Martin, the service adviser, couldn't have been more helpful. He was polite and respectful and kept me informed on my cars progress through the service. The car had been washed and vacuumed ready for my collection.
23 October 2024
As above.
23 October 2024
Delivered what I required
23 October 2024
My handler Madie was excellent, very friendly & accommodating. I asked for the car to be properly cleaned as last time the car came out dirty both inside and out even though i asked for it to be cleaned. It was again dirty, not a thorough job done
23 October 2024
Full service charges and description of service could be more clear.
22 October 2024
Listened to my queries and complaints dealt with them appropriately and processionally.
22 October 2024
All good
22 October 2024
500£ for a ball joint is kind of ott especially for a car that's 20+ years old but the service was carried out nicely and I was informed with everything that was either not working or needed fixing but some bits were missed.
22 October 2024
Super service
22 October 2024
Meeting Simon and Daisy, they were so kind to me..
22 October 2024
Excellent and Professional presentation,particular thanks to john laytham Sytner Service advisor
22 October 2024
Very attentive people.
22 October 2024
Great service
21 October 2024
Car was ready for me on time Just waiting for the body shop to get in contact with me to book my car in for front wheel refurbishment
21 October 2024
From reception through to collection everything went smoothly
21 October 2024
The pre-booking through my BMW app gave me a price £250 lower than what I was told at branch. And I still had to wait in branch despite doing an early check-in. Seems pointless.
21 October 2024
Fantastic. It was a busy day at BMW, so to save me waiting around for 2.5-3 hours, John arranged an Uber for me to go into Nottingham. John kept me updated on the progress and got me back in time for me to leave for the time I asked to be done by.
21 October 2024
Work done on time and the car wash was excellent.
20 October 2024
Very the service advisor was excellent very polite and professional
20 October 2024
Excellent service on this occasion by John, straightforward and simple communication by a decent man.
19 October 2024
Almost perfect but were a not very forthcoming with updates.
19 October 2024
No problems with the recall and hire car. I don't believe having to pay £15 for the day for the car is fair it's a recall especially when the recall could take up to two days.
19 October 2024
Again, Simon helped make a 5 day delayed recall repair hassle free and personally kept me posted at every stage
18 October 2024
Good service as always, however, despite booking car in and checking by phone two days prior to ensure that this was still ok and parts had been ordered and would arrive on time, The part was apparently incorrect and had to replace whole part instead
18 October 2024
The cost £290 for what was basically an oil change seemed extremely expensive.
18 October 2024
Very pleasant John is s great.
18 October 2024
happy enough with the work I was scheduled in for but very disappointed with the wheel alignment issue detailed above.
18 October 2024
One thing only to monitor is the lack of communication from reception and service desk. I was told and sit and await a free member of staff. But the staff wasn't informed by reception that someone was waiting. No fault of service staff.
18 October 2024
Thanks
18 October 2024
As above. The updates/tracking was helpful.
18 October 2024
John at the desk very professional as ever
18 October 2024
excellent service - nice friendly staff
09 January 2025
The sales process was a little more difficult that my previous purchase but we got a successful outcome in the end