- Home
- About Sytner Nottingham
- Sytner Nottingham Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
431 ratings and 142 comments received in the last 90 days.
29 December 2021
Clean, comfortable showroom and welcoming reception.
17 December 2021
As mentioned above - the product itself is fantastic and meets all my needs. I didn't set out to purchase a new vehicle but it made sense based on circumstances. Andrea was great and seems like a top man. It's due to him and Martyn we did business.
13 December 2021
As above the deals have always been completed on time in a professional manor,
08 December 2021
See above. Excellent sales representative. All aspects of the purchase were dealt with very well.
06 December 2021
Clean, tidy and well run.
01 December 2021
I've been purchasing from the Sales Executive, the relationship we have formed is one of the factors I go direct to him, and him only - Thanks Carl Grogan
01 December 2021
Car was well presented on arrival
30 November 2021
I kept up to date throughout the whole process and nothing was too much
28 November 2021
Dealer was easy to deal and offered us a good p/a allowance. Also kept us informed of delivery date which was important in these difficult times
27 November 2021
Very satisfied and George the salesman was excellent and a great guy
23 November 2021
Jaz Attwal was a credit to Sytner. Very helpful, honest and her communication was first class. I live in Warrington but chose to buy from her for this reason.
23 November 2021
Perfect
23 November 2021
Delivered everything they said they would and on forecast time range.
21 November 2021
The whole team were fantastic and extremely friendly. Everyone made us feel welcome, Jaz kept us updated every step of the way and was so professional and thoughtful. The Sales Manager Martyn and Business Manager Matt were also great.
15 November 2021
Great dealership, with very friendly/knowledgable staff, helping to make all aspects of the process simple and at my own pace.
15 November 2021
Very attentive, knowledgeable and helpful every step of the way
14 November 2021
This car is amazing rides so smooth and love the lights!!
12 November 2021
Again, clear and regular communication throughout the entire process.
09 November 2021
Highly Covid safe - I felt well looked after.
08 November 2021
Met on entry, beverages offered. Very clear and concise paperwork from an engaging team at every stage making the purchase and handover very easy for me.
06 November 2021
Everything went smoothly
06 November 2021
once again, a very good experience from start to finish
04 November 2021
Good communication
02 November 2021
The car arrived with all the right adaptions fitted just as I had ordered it
02 November 2021
Excellent service and communication from the Sales Executive, Carl Grogan. That's why we are repeat customers.
31 October 2021
All through the order to delivery period I was kept informed
30 October 2021
Good knowledge of the options available and knowledge of the various vehicles. Friendly attitude by the staff
26 October 2021
Not pushy - helped me sort best finance options left me to make the decisions around what I wanted but guided when needed
24 October 2021
Ben explained all features to me during handover, helped me set up the car so I could drive off safely
24 October 2021
The service I received from Carl Grogan was excellent. From arranging a test drive , ordering my new 530d and collecting my new car the service was first class.
24 October 2021
Always available to answers any questions. Great service
21 October 2021
same as above, we were well looked after.
20 October 2021
Jaz was very professional and informative throughout, any queries from myself she soon responded and assisted were possible.
18 October 2021
It was a good experience. They made things easy. When I picked the car up, I told Nick I needed to be out in half an hour and he made that happen.
18 October 2021
While there were some delays during manufacture/delivery this was entirely out of the hands of the dealership. However, I was kept informed throughout on developments and Nick did everything he could to get things sorted out as far as possible.
18 October 2021
Good communication
13 October 2021
George was very helpful and kept me up to date with the delivery dates
12 October 2021
Great handover, very smooth
04 January 2022
Easy booking service, knowledgeable and helpful advisor. Let me know when car was ready to collect (rather than me ringing to chase).
04 January 2022
Nice and helpful staff.
03 January 2022
Staff always keep you informed about your car with the video health check to let you know what needs doing
03 January 2022
No concerns following service
02 January 2022
Always a professional and friendly service. Technical items are explained clearly and advice is sound
02 January 2022
Nothing seemed to much trouble from the first phone call
02 January 2022
never had any problems
02 January 2022
No issues, friendly staff (Rebecca)
02 January 2022
All staff and services are always exceptional and friendly
31 December 2021
Work was completed as quickly as possible and the condition of the vehicle when retired was excellent.
28 December 2021
Friendly and helpful
27 December 2021
Happy with everything
27 December 2021
Very pleased with the service provided and the information provided.
27 December 2021
The whole of my visit for this service went according to plan with no hitches or glitches! The speed of attention was excellent and everything was completed to my satisfaction, including sending me via text message a video of the work carried out!
26 December 2021
Effiecient, friendly, professional approach.
26 December 2021
Excellent service
25 December 2021
Nice clean decent showroom, polite staff.
25 December 2021
Staff were very friendly and the work was finished ahead of schedule and I got a small discount
21 December 2021
Necessary work was fully explained prior to servicing. Video was very helpful. Work completed on time and pricing proved competitive.
20 December 2021
Finished early and even replaced batteries in both keys I have used your Leicester branch for years (who are also very good) but will stick with Nottingham from now on
20 December 2021
Efficient, painless service-while-I-wait experience. Well done, Sytner Nottingham.
20 December 2021
They kept me posted and car was advised when ready at the time promised,and presented very well valleted
20 December 2021
Great customer service as always. Friendly, helpful, on time.
19 December 2021
Work was completed on time, including a complimentary health check and valet.
19 December 2021
Easy booking, while you wait service, car available on time, press less than quoted.
18 December 2021
Persistently great service.
17 December 2021
transparency of the process, on time update
15 December 2021
Straight forward to deal with. Nick the service manager was helpful and kept me informed. Also good that servicing can be done on a Saturday.
14 December 2021
Although I arrived with some issues / misunderstanding, the service and attention at Sytners was very good
13 December 2021
Managed to fit me in at short notice to replace a component that had failed then the vehicle was returned at the time expected also washed and valeted which was a great surprise!
12 December 2021
Felt welcome nothing was too much to ask
12 December 2021
Service explained and the need for additional work detailed
11 December 2021
The car was collected on time, all work carried out to a very high standard and the car was returned cleaned inside and out bonus.
10 December 2021
Amazing Service. Hi there, I have my car with Sytner Nottingham Bmw. Very lovely people, very profesionale people. The service advisor Olivia Gatter was amazing.
09 December 2021
Good job done
07 December 2021
Trouble free, and I was kept well informed at every stage.
07 December 2021
Very professional efficient and sent me a video to let me know how things were with the car
06 December 2021
Honest and up front when dealing with a product that has sadly failed and able to repair it with me only paying for the labour which I felt was very fair.
06 December 2021
The 3 year service check was informative
05 December 2021
Good service
05 December 2021
Provided an excellent service with video included
04 December 2021
Kept informed at all times
04 December 2021
Staff, from receptionist to service advisor/manager were all polite/courteous and were very helpful
03 December 2021
Very quick and helpful.
03 December 2021
Hugely impressed with the professional way everyone at this dealership displayed...
03 December 2021
Last visit was for an MOT (while-you-wait) This was completed promptly including a valet within two hours.
03 December 2021
Work carried out exactly as required.
30 November 2021
Excellent as always
30 November 2021
Faultless service.
30 November 2021
Very good and professional
29 November 2021
From start to finish Costomer sales and the service team was very helpful and very welcoming
29 November 2021
Seamless.
29 November 2021
Simply brilliant seo
27 November 2021
Service provided as requested on time with no fuss
24 November 2021
Fully Satisification
24 November 2021
The two people who I had dealings with,Rena and Will(I think)were extremely helpful and sympathetic to my concerns.
24 November 2021
Quick and efficient service.
23 November 2021
Everyone is fine and heipful
23 November 2021
Everything dealt with courteously and to a high standard. Confident that any potential faults will be spotted by the service department and rectified.
23 November 2021
Work completed within time promised at price quoted beforehand. Car cleaned very nicely.
22 November 2021
Nick Black, the customer service advisor, was attentive throughout and an excellent ambassador for Sytner, Nottingham and for BMW. He made having to pay for two tyres that I had not appreciated needing replacing almost a pleasure!!
21 November 2021
All was dealt with
21 November 2021
Excellent customer service all round from the lady at the front desk to Nick who dealt with booking in my service to the technicians quick and thorough service
19 November 2021
Overall a very good service.
19 November 2021
Great personalised service and the courtesy video went the extra mile
17 November 2021
Waiting time accurate
16 November 2021
No complaints, all the work carried out.
16 November 2021
Everything went exactly as planned and the loan car given at late notice was extremely useful.
16 November 2021
As above. Everything want as promised and arranged.
15 November 2021
It was quick and efficient, Very happy
15 November 2021
Very understanding and extremely responsive for concerns expressed. Well done!
14 November 2021
Personal prompt service well looked after
14 November 2021
Done as requested and on time. Very helpful.
09 November 2021
I have had BMW's since the eighties - always had perfect service.
08 November 2021
The answer is in my comment .. polite , knowledgeable, helpful and kept me in touch throughout .
08 November 2021
Provided the service requested. Kept me informed on progress. The vehicle was ready on time.
04 November 2021
Very organised and slick
04 November 2021
Prompt and afficient even to the point of the follow up courtesy call days later, to ask how you experience was.
03 November 2021
Excellent customer service from start to finish.
02 November 2021
Always great service from Martyn Burrows, John Latham and the team!
02 November 2021
Just great customer service. I was able to leave my car knowing that it would be in safe hands. Staff didn't make you feel uneasy or unwelcoming at all.
01 November 2021
The job was completed very well and in good time
01 November 2021
Very attentive service. Due to a family health issue I needed the vehicle back very quickly - it was ready early and had been cleaned to look like new! Communication throughout was excellent.
31 October 2021
Customer focused service assistant
31 October 2021
Vehicle was in for MOT/Service all aspects of vehicle were reported on and explained.
30 October 2021
I was looked after professionally and courteously. They were very busy and waiting was made comfortable. I was assigned a second assistant quickly as my previous man was helping an earlier customer.
30 October 2021
Repair costs were explained to me and ways to pay discussed as we giving me options of paying for my BMW repairs.
30 October 2021
Quick service and efficient personnel.
30 October 2021
Friendly, professional staff.
30 October 2021
Car running well
30 October 2021
No issues, Car serviced on time with no delays
30 October 2021
Efficient, honest, helpful
30 October 2021
The service met all my requirements and was carried out in a friendly, timely and comfortable COVID safe environment.
23 October 2021
Nick and martin made the whole experience simple and easy
19 October 2021
Car was in 2.5 days and necessarily over the weekend for minor works. However, all issues attended to successfully.
17 October 2021
All work completed in a timely manner
15 October 2021
My car went in for a service, needed a few things doing and BMW sorted it all out with my fleet manager. They kept my updated as each job was done and got my car back nice and clean ??
15 October 2021
My car was ready in good time.
14 October 2021
Excellent service, kept in touch through the day, ready in yime
14 October 2021
Brake change while I waited good facilities everyone very pleasant
13 October 2021
I was kept fully up to date throughout the day
13 October 2021
Everything done as it should be and quickly
12 October 2021
They ticked every box, everything I asked to be done was done and ready on time first time !
03 January 2022
We were looked after very well and with respect.