My visit was unplanned, needed an immediate fix to the problem in a tight turnaround, working around my rehearsal schedule which they did. Very impressed with the customer service provided by Simon, the Service Manager, he was very good.Thank you.
John Latham top man very helpful
the problem that was present still persists. the person dealing with the courtesy car didn't know what was doing. the insurance online submission, wasn't accepting my EU driving license, asked me to rebook service.
Fast booking, good price and service completed whilst I waited.
Due to the above (all actions requested not done & no apology when I raised it). Also, it was second attempt at booking car in as booked in incorrectly first time (I was told I could wait, but then that I couldn't).
It was ok. I had a video from Bmw mini servicing which made me think that you've downgraded my servicing to mini due to the car and your ability to make money from me. I'm going to be buying a new car soon... also took longer than specified
Did what was needed, on time
As above, and I had the brake fluid changed on my Audi Q3 at Audi two years ago, that cost £40 and the car came back cleaned. So I am obviously less than impressed.
It was very easy to book a service on line and on the day everything was efficient and straightforward
Generally very looked after plus one of the ladies on reception made me a sandwich.
First time repair was not carried out & had to return, causing additional costs. Both times no offers of transportation back - if I hadn't known about the service I would have been left to my own devices.
Good communication, efficient service, timely
All went according to plan. No surprises, job done.
Everything went to plan we were dropped off in Nottingham car was serviced and cleaned,we were looked after well and had a good day out
When collecting my car after a repair. My car was scratch. However it is being repaired but its inconvenience of booking it back in and charging my schedule to suit
The experience I had was that at every stage I was kept informed about things regarding why my vehicle was in the dealership
Came in with a massive problem - tyre people could not remove damaged locking wheelnut - and John went well 'above and beyond' to get it sorted. I was very grateful for the help
As above. The service manager has failed to deal with my order. It took 3 calls to get through to reception and yet still waiting for a call back a week later. Terrible service.
Engineers do not appear to know what the fault is. PDC failure comes up on the dash, sensors changed twice but the fault still exists.
Kept well informed. Did what they said they would do and all staff very courteous. Collection and delivery driver very pleasant and that facility was very helpful to me as I live in Newark
Sytner and particularly Martyn Burrows did everything to solve the issue.
I still have squeaking brakes that was present when I collected the car, and a car wheels that started to corrode soon after purchase
I had to wait much longer than expected, and I did not get a clear explanation about the sat nav.. problem.
Great experience - car in fab condition
Low effort for first health check my end, car was dropped off and picked up swiftly.
Service personnel were very pleasant and helpful when booking the car in but not to appreciate it of the issue that arose with the car
I was asked to drop the car off early which I did at 8.30, it was not looked at until mid afternoon which meant it was kept until the next day. That was the only complaint everything else was exemplary.
$.5 hours wait and fault has returned
It took the whole of the day. I would have given them top marks if they had offered me a demo car instead of going home on the bus.
Bunch of cowboys selling cars with defects
Consistently good service. Good communication. No surprises. Look after loyal customers.
I was very happy with the whole process from booking in, on the day and afterwards. I couldn't fault the service.
John was very good, as ususal. I had to wait quite a long time for the car, the reception staff were excellent in looking after me. I was able to sit in the showroom and do some productive work. Jose the technician was also very good!
I think Sytner offer a superior service experience to other BMW dealers I've tried, the staff are down to earth and I think are genuinely customers focussed. The work booths are excellent and mean I can get on with emails and calls while I'm waiting.
Very happy about the 3 year check and the first MOT. Very time efficiency and clearly explained everything.
For the prices paid would expect top quality service. Not happy paying extra money for test drives and checks but than the problem has not been identified route cause or resolved.
The service provided by the advisor was excellent, keeping me advised at all times and your technical staff are excellent too. The only downside is the expensive prices.
David's treating was good touch but this was only on first day not second. You set expectations you need to keep it up. Left my car the second day with tyre pressure warnings and music change and my coin tray open ?? Car was parked tucked in a corner
I booked a slot because of a fault whilst travelling. It didn';t seem when I arrived that I was expected. I was told I would be kept informed of what was happening to fix my fault..a blocked screenwash. I wasn't told anything for quite a while.
Managed to get a loan car at very short notice
keeping up to date with what was happening
Due to the time they took to test my car
I was looked after from the moment I arrived and even contacted days after to check that everything was ok. I would certainly bring my car back to you for any work required.
quick response times, professional friendly service, personal follow-up
Tyre depths were incorrect when the service summary came back and I questioned this and they were redone and service light was still on when I got back to the call
Always efficient, and the team keep me informed of progress at all times.
Left car all day, but it still wasn't possible to get me out by 5:15pm. Sytner decided washing the car took priority resulting in being late to pick up of children.
Seen promptly, courteous, helpful staff, coffee on demand, comfortable seating area
The tyre review and under car review is really helpful
BMW agreed to fund 80% parts cost due to differential failing early cf mileage done., Also the associate named RENA ( Nottingham) was superb at sorting out my case as a priority / accelerating it, when colleagues were absent.
Services delivered as expected and requested
They were courteous and professional as always
I arranged for my car to be picked up from home as a a disabled paraplegic with pick up arrange between 8 and 10-30 am. I left a message with service to say delay pick up till 1030. The driver didn't get the message, wasting his time.
I had two visits - the first solved my leak issue but also the quality process uncovered another issue with suspension which I came back to have resolved. Very happy that the team looked for overall quality and checked for all issues.
As above. The 6 returns to Sytner could have been avoided if the vehicle had been correctly checked. I dont earn money with my vehicle in Sytner. I truly felt that my business did not matter, once the PCP had been signed and deposit paid.
SERVICE AT SYTNER NOTTINGHAM ALWAYS SUPERB
I had a small problem and it was resolved satisfactorily. I was also provided with a courtesy car.
Friendly, professional service from Simon & reception staff. Comfortable area provided to work while I waited. Thanks!
Simon Johnson who coordinated the work was great but the technician or company used to do tyre/valve work were totally useless and un-professional.
The service agent was helpful and provided answers to my questions. I thought the service plan was expensive for what is being delivered.
Simon Harrison is a credit to Sytner Nottingham
' David Parks' super efficient, knowledgeable, professional , friendly, great communication even after collection of my new car . Always available to give advice especially with BMW ConnectedDrive. Goes that extra mile . True asset to your company.
The aftersales experience at BMW was poor. There was a complete lack of communication and empty promises throughout. The delivery date was pushed back many times with no explanation. The registration I had picked wasn't correct on collection.
Excellent service from David McCullough, who was mainly responsible for making this my best new car purchase experience ever.
David was brilliant from the minute me and my partner walked into the dealership! We told him exactly what we wanted and within a day he had found the exact car and matched a brilliant quote! All other staff were also very nice and welcoming :)
While the team at Sytner Nottingham have been great and in particular Bradley Smart, the car has some damage to it I am waiting to be rectified. Some chips to 3 of the alloys and to the passenger door. Would not expect this on a brand new car
Martin Lam very friendly and professional. Always returned calls promptly and great personal touch stopping into the dealership on collection day to say hello even though it was his day off
Martin Lam is extremely professional.
Efficient, great service and took the time to explain features of the car to me.
Quick and simple. Nick very friendly and helpful
Just a brilliant buying experience from start to finish.
Salesman David Park was excellent throughout the whole process, ordering to delivery.
Very quick and the hand over was done quickly and given a run through the car
Some issue to be resolved regarding the model i purchased and the lack of advertised elements the specification
The whole experience has been second to none. I have previously owned an Audi and I can say without doubt the Staff at Synter BMW Nottingham, particularly Myron Arnold, Neil Barker, Bradley and India have represented your brand in excellent fashion.
Everything happened on time, I was contacted when agreed and received good service.
I can't thank the BMW Sytner Nottingham team enough, Martin has set a new benchmark in my expectation of excellent customer service.
I felt that the whole car buying process from test drive to collecting to car on delivery day was handled really well thanks to Myron who was a pleasure to deal with.
When we fetched the car Matin explained as much as he could and driving our new car away was care free.
It was towards the end of the day however, key aspects of my documentation was rushed; "sign here" without explaining anything.
The salesman was very clear and attentive although he did Cover up a faulty parcel shelf on the handover and needs replacing and more time taken on a repeat visit at my expense. The car wasn't cleaned To a high enough standard for a BMW dealer
Very pleased with the service provided.
The staff who were on duty were second to none and all presented with feeling the company and product
Martin Lam was really helpful the whole way through the ordering & purchasing of my vehicle and kept me up to date at all times. Handover/collection of my new car was straight forward and he took the time to go through everything with me.
David McCullough as on previous purchases went the extra mile!
Sytner Nottingham
Nottinghamshire
