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They work very hard and reduced the service charge based on the comments above.
Absolutely perfect I would recommend Sytner Nottingham to anyone. It would take a lot for me to buy a car from anywhere else now. Simply better than any experience I had with anyone else and I've been driving for over 20 years.
Free car survey
Though the time taken was a lot more than the original estimate, this was due to Covid track and trace results and the staff communicated and explained every very well.
Good service overall just a bit expensive
Good service, covid made the turn around not as quick as id of liked as some staff had to go home, but it can be helped in this pandemic..
They covered all they said they were going to do and went through afterwards
Excellent customer service
I can always rely on them.
Fantastic Customer Service
Care and attention, kept me informed at all stages.
Everything was COVID safe and staff took the time to explain the process beforehand.
Very good and slick service under pandemic conditions, felt safe in the dealership with the precautions taken.
Always a good service from reception to completion
Well organised. Did what they said they would do.
Professional and courteous
Kept me updated on the progress.
You did everything you said you would do and more. The service I was given was excellent. I couldn't be more happy and satisfied.
Excellent - no issues and very professional
Service personnel were good given we are in a pandemic
Dealt with professionally.
As mentioned above. There has been a lack of courtesy missing that I had with when I had a Mercedes. So in that aspect bmw misses out on that 1 star for me. Apart from that great people. Very efficient.
The car was checked thoroughly.
Staff always ask how I am, nothing is ever too much
COVID message said someone would call before I arrived. No call - went into reception 10 mins after 09:30 book-in slot
As with answer above
They were all very friendly and it was all really well organised while having a nice environment. Great service all round.
No hassle intervention
Always very informative when doing my service and I think getting the video from the service department taking you through your service is great!
Easy booking process, sorted on time.
Was kept informed of progress of the car with a satisfactory outcome
My car was booked in for a brake fluid service and an MOT but, while it was at Sytners, they arranged for the next service, due in March, to be carried out under guarantee when BMW gave them authorisation
The service was excellent, especially the collection and return of my car. The phoncall and messages regarding this survey are not! You can be sure I will let you know if I am unhappy.
On this visit January MOT, work carried out and parts changed to requirement needed.
Helped with everything and easy to deal with.
Matthew Childs in MINI always works really hard to ensure I am satisfied. Top service from a top bloke. :) James the service advisor is always wonderful. Such a lovely guy.
Once again a very professional service. Only disappointed it was not cleaned before collection (due to Covid of course)
Carried out airbag recall quickly and professionally and even carried out a free health inspection that was not expected.
I was seen to quickly and felt safe even during lockdown.
Fast friendly and efficient
The systems are pretty clinical even allowing for non COVID times
Efficient and friendly
Very professional and courteous
Well policed COVID rules.
The recall job was done quickly and efficiently and I got a phone call from Martin upon completion
Kept me up to date with info
They are totally Bang on with whatever you need help with
Good service, timely, prices within my expectations
Not only did they do a software update, but they also did a service at the same time because it was shortly due this saved us having to go in again in the near future
Consistent quality of service over the years
Did what they were asked to do in the timescale promised. Took the necessary precautions recognising the Covid situation.
Easy to book in online, courtesy call to update re Covid rules, very efficient reception service with well signed instructions re Covid distancing, hand gel on entry/exit of premises, keys cleaned prior to handover, video/explanation of work.
Everything done within the time told and more recalls done why the car was there so no need for extra visits
Helpful and early notification of the action you are taking on the car plus a video.
You did the recall repair in the time you stated
The staff were very knowledgeable and kept me informed of the work being carried out. Would highly recommend and will do so in the future.
I managed to get my dream car.
Excellent Covid measures and outstanding service from Martyn Burrows from dropping off the car to collection
Had an intermittent fault with the electronic opening of the boot which baffled everyone but a new part was fitted and this cured the problem
Efficient and simple
It's expensive but the quality is worth it
I thought that the video was particularly useful and informative.
They did all that I asked them to.
Full service on my BMW M2 Competition and windscreen replacement all completed and updated regularly by Scott and Becky! Wonderful personalised video health check of my car too while in the workshop on the ramp! Thanks!
The d3ealership were very good and courteous
Excellent and efficient service on the day.
Stuart has been very attentive and flexible with my requests
All work completed promptly and correctly.
Martyn Burrows along with John will always call me to explain what work is involved should there be any needed and are available to answer queries
Excellent service at difficult times,
Great staff, good service
No surprises, clear communication and very efficient
Easy to arrange
Polite, professional staff highly experienced and helpful. The garage gives the impression of a well managed place. It is a pleasure to be there
Just all round good service
Good telephone customer service post service.
as before no problems
Particular thanks to all the staff during COVID-19 times. Your service is very good.
Very helpful staff
Very good service
Service carried out quickly and efficiently.
Very impressed with organisation in very difficult times.
Staff very polite and efficient
Repair work was carried out as efficiently as possible, though apparently technically complex and I was always kept informed. I've had little opportunity since to use my car due to lockdown but early indications are the faults have been rectified
great customer service despite covid restrictions
Issue with car was completely sorted. Car wasn't part of recall but issue was still sorted
It went as planned and to the point
Very good customer service, got me booked in straight away and I was happy with the service
Kept informed throughout, knowledgeable staff, great work given the current COVID restrictions.
Great management follow up on service visits, do what they say they will . Last particular visit was a warranty item no fuss.
Very friendly service, any queries given were answered clearly and swiftly.
Good management good overall service
Service was required which was completes and then got a follow up customer care call to make sure everything was ok
Every thing I wanted had been done
Great service very friendly and helpful
Fast and efficient
Excellent customer service
Happy with the service. No issues with ordering a new car. The process was simple and I wasn't rushed or pressured.
Good communication at every point of progress.
All work completed on the day of visit, good attention paid to being covid 19 compliant, peace of mind that car having been checked over and serviced should now see me through the winter months.
No issues everything g some as promised and expected
I was treated well and safely, kept informed of progress and my car feels fine, so I assume the work was done properly - it's unfortunate you can't provide the usual cleaning service at this time, but I fully understand why!
Great customer service
A very reliable service and responsive to my needs
Although car had to be kept for repair they helped me get a replacement so I could get home.
All the staff are fantastic
Efficient service and done on time as promised
Sytner service went well. Car finished on schedule. Inspection report helpful.
Rina really went above and beyond to make this unexpected repair the best experience it could be.
Nothing but a positive experience
Would return again in the future.
Everything was done professionally and efficiently
everything was on time and as set out when it was booked, so again can't complain.
Service is always efficient, but friendly and I feel it is completely honest; I am not advised to replace or renew anything unless and until it is necessary.
From meeting the BMW rep to aftercare and followup. If it was my company I'd showcase this. Sometimes you get it right and this is a jewel of Nottingham Sytner.
Very satisfied good all round service
Friendly, professional and competitive service. Good communication, did what they said they would do. Made sure I was pleased with result.
They were very clear with their information, their facilities were Covid compliant and they offered quality service.
Sytner Nottingham managed to rectify a problem that another branch had not been able to resolve, thank you.
Was informed on every move from start to finish
My contact at the dealer was polite and professional and the service was completed as required.
All the matters that I had raised appear to have been resolved.
No issues. Very efficient
Even in today's strange times, I was made to feel welcome and valued.
Faultless management of my car recall
So easy to book and take the car in. Staff are helpful and competent.car is always ready on time.
All staff on point
Great friendly customer service......expeditious resolutions each time.
Allowed to wait in comfortable, warm, safe surroundings. Good Covid precautions. Prompt attention from admin and technical staff. Good explanation of queries re tyres, next service etc.
Leaving my car's care in Sytner's hands give me absolute peace of mind that everything will be done professionally and faultlessly.
Excellent service - kept informed with text reminders and a personal call the day before the car was to be dropped off. All work completed on time - short video of vehicle health check helpful. Staff helpful and courteous. An excellent experience.
Service reception easy to drop off and collect Kept informed of progress and able to collect car on time
I was a returning customer to BMW Sytner Nottingham due to the excellent experience last time. this time was very different due to the Covid restrictions but was equally as good an buying experience as the first, all things considered.
COVID secure, helpful and kept well informed.
Nick and Alex both very professional and helpful nothing too much trouble
Unfortunately few scratches on the car when I came to take delivery, however this isn't the sales areas fault and Ben worked to resolve these as quickly as possible.
As good as it can get in the current lockdown circumstances!
This was difficult due to collecting the car during Covid however everything was as good as it could have been.
The sales executive was attentive and listened to my requirements.
pretty smooth sailing even with covid was kept up to date etc
The centre is always welcoming and the vehicle is presented in a professional manner on collection.
From start to finish the experience was first rate, as has always been the case with every BMW I've purchased from Sytner BMW. My New M8 is an incredible machine and Nick, Simon and Martin were always on hand to answer queries and provide assistance
The updates were helpful and they worked around me and my pregnancy
Ben was extremely helpful throughout the process.
Good Sales guy, good communication and nice to deal with.
Extremely satisfied love my new and the team made sure I knew everything about it before I left and have made contact several times after to make sure I am ok which is amazing
Very helpful, informative and knowledgeable
Excellent service from Ben and Simon at the dealership
Ben Goslin was a pleasure to deal with, he established exactly what I wanted and went above and beyond to deliver great service.
Very helpful. Myron was polite and friendly. Explained things thoroughly.
Constantly updated throughout the process, everything explained thoroughly
Such a smooth transfer
Process was problem free
Due to lockdown restrictions, the overall buying experience seemed easier and more efficient. I was able to do more at home then at the dealership itself.
It was quick and well organised
great service and communication
Ben Goslin made the process really easy. Kept me updated at all times. Very smooth handover.
Despite Miles moving on, Ben was very accommodating and professional picking up the sale mid way through. Martin Lam also very professional on finance.
Ben Gosling and the team at Sytner Nottingham were fantastic. Ben worked very hard in getting my car and I couldn't be happier. Highly recommend!
Ben was really helpful and managed to make the process easy from start to finish.
All the staff was very helpful and made us feel welcome.
really well handled given the challenges of covid - everything was quick, clear and easy to complete
Appointments were well arranged, felt safe, timely follow up via email
Carl is friendly, no hard sale, he is very knowledgeable and made me feel a valued client
Bradley smart was a fantastic liaison for BMW, keeping me informed and comfortable at every step. Made the whole experience of purchasing my new BMW very pleasant.
Despite Covid restrictions the approach of the garage and sales staff was excellent.
this is my second new car from Mr Rollini, without a doubt the biggest factor in why I bought from Sytner Nottingham. Professional and courteous throughout the entire customer journey.
Bradley Smart sourced the right car and dealt with everything in a prompt manner
The service was fantastic and we were kept updated at all times. The handover was smooth and the knowledge on each car we were looking at was great.
Completely satisfied with BMW. I was provided with a friendly customer service very informative and answered all customer inquiries.
Rapid documentation, clear finance options.
Excellent in difficult circumstances Quick and easy
Really smooth experience and was updated regularly.
Even with Covid I was treated very well
Exceptional given everything we are having to contend with. Handover videos excellent