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Communication was excellent with updates on the repair and the turnaround time.
No issues did the job
Best customer service ever.
BMW staff are easy to talk to and helpful.
Easy to deal with and completed all work to a good standard. Customer service team kept me informed
Very good service and did exactly what they said they would do and on time.
Friendly efficient staff
I have no reason to complain, Sytner did the job entirely satisfactorily and in less time than estimated. I was concerned about waiting because of Coronavirus and they listened.
The staff were very friendly and helpful. Easy process to book my car in for a service. A much better experience then when I had tried to book my car in for a service at a competitor.
As above... poor response from service team with regards to my car being ready
John Latham is very good at explaining all work to be carried out and suggests advisory work also and they always try there utmost to have the vehicle ready for collection at the agreed time.
Could not fault the visit.
Estimated waiting time was correct so no " hanging around " waiting.
Booked in at short notice and problem sorted same day
I was kept informed and the showroom was covid secure
The man on reception was very helpful
Really good service, was happy with my experience.
Completed on time and kept informed of progress through out
Simon was a pleasure to deal with
Service appointment made - carried out - option of courtesy car- perfect
I waited for my vehicle to be serviced and was provided with a workstation away from other people where I could sit and work until the car was ready.
The health check was really useful
The requested work was carried out satisfactorily and James at the service desk was very good with his communications and kept me well informed whilst the car was in for the work.
Handle very well despite covid
I was clear what needed to be done, communicated with and great service as usual
No real problems experienced.
My service advisor went above and beyond to accommodate my requirements, very helpful, courteous and efficient. These are reasons why I travel from Derby to Nottingham Sytner for both car purchases and servicing, far superior to Derby dealership.
Stephen Barradell (Sytner Nottingham) sourced me the car I was looking for & provided great communication & facilitated a smooth part exchange. Thank you.
In view of the current Covid crisis I thought the way the dealership dealt with it was pretty exceptional compared to other retailers who have been pretty abysmal. Minor complaint no tire pressure test.
Quick and efficient service
Work done as requested.
Great, price matched my usual price at Williams and provided me a great service too ??
Efficient and thorough
The service was completed in a timely an efficient manner.
Great customer service
Excellent organisation Polite and welcoming
I like the way you are talked through the situation with the vehicle and get straight answers to any problem.
in this present times they did a great service.
Car was ready at the time I requested; all the work had been completed and they had gone out of their way to look into a small issue I was worried about.
Personally my service experience was excellent. That is reflected in the way the car drives now: eager acceleration, smoothness and power. I had reported what i thought was a fault. The technician was able to set my mind at ease after testing.
I have been able to get my car service and to get an MOT in these difficult times
Excellent service from Martyn Burrows and the team in the service department
Ive always been to Sytners Nottingham for new vehicles and services, ive always been treated as a valued customer how ever small the problem, staff are excellent and polite.
Excellent service and a job done well
All work completed
Helpfull staff and do what they say
Martin was attentive and professional, the site had all the Covid restrictions under control. Handled seamlessly.
Friendly professional and courteous side rate.
The service and mot done in good time.Thanks
Always treated very well at Sytner notts, good COVID measures
All aspects of the Service & MOT was completed on time and all my requests were carried out.
Everything was done on the first visit to an extremely high standard at the agreed cost.
Honesty and excellent customer service
Very professional staff
As i have already said, everything went well and i am more than happy.
Quick turnaround and great communication along the way.
Very satisfied, prompt and thorough service.
Excellent Covid safety procedures and kept fully informed of Service progress. Very well cared for by Simon my Service representative for the day
Excellent from start to finish.
Unique way of videoing the inspection well done
There is nothing that I would prefer to be different
Everything was made clear and all questions answered to my satisfaction. Pick was a great experience.
George was considerate and a pleasure to do business with and this went a long way to securing a two car deal.
Excellent experience with Sytner. I had used Stratstone for my last two BMWs' and had been disappointed. I felt completely satisfied throughout the process and delighted with my new car.
Carl makes us feel very comfortable and it's a pleasurable experience buying a new car with his support.
Everything was COVID safe and a very enjoyable experience
Andrea went above and beyond to make sure I was happy
Ben made test driving the cars very easy and safe. we were able to organise which cars we wanted to drive and were given a good time to try them. Ben made the experience good, even in these strange times and was very safe in cleaning all common items
Experience was first class and really supported my purchasing decision.
Was kept in the loop with the process of making the car and was easy to agree on on date of pickup suited around me
Was kept up to date throughout, whenever I rang my call was returned.
Very helpful Staff. Nick Drewitt was excellent. He is very knowledgeable , friendly and he made the whole experience fun .
Very helpful and knew what they were talking about .
Love my new car
Extremely satisfied from my initial phone call to the dealership everything was completed professionally and promptly by Daniel Taylor and he is a credit to the Sytner Group. Daniel is a very nice gentleman and I would not hesitate to recommend him.
With covid19 restrictions, I mainly did the research online, locating a suitable vehicle some distance away, the purchase was made remotely and the vehicle delivered to my home.
Very smooth impressive and on these strange times it's not easy to maintain the same standards but they did hands down. From the sales finance and following through each aspect of the sale.
Always kept up to date and the car looked amazing when we collected it. Also given a comprehensive tour around the car explaining each feature.
Excellent, did exactly what they promised and very professional
I was extremely impressed by the efficiency of Ben my salesperson - brilliant - he listened to my needs and sorted a perfect model for me. Very easy to complete the deal and the car arrived earlier than expected. Well done Sytner.
Friendly helpful staff
No issues during the entire process. All very smooth. Miles was extremely helpful with the decision process, making M2 and M4 cars available for test drives at times to suit myself and my partner.
Carl made sure that handover went smoothly and that we had all of the information needed. He made sure that there was little downtime from when our previous car was returned and the collection of this new car, we were very grateful for this.
Brad managed to sort us a 2 car deal at good prices that we just didn't think would have been possible in the circumstances.
Felt at ease knowing I was in good hands.
Good friendly service from all people involved in the sale
Everything went smoothly, I was constantly being updated. Delivery went ahead as plan despite a minor issues The day before but everything was done to rectify these. My salesman Bradley did a brilliant job in completing the sale for my new vehicle.
Kept me updated throughout
Friendly, knowledgeable and efficient
Seamless from beginning to end
The car is a fantastic drive and the knowledge that Nick showed helped us make our decision, we were going to get a Jag f-Pace but as soon as we test drive the X4 the decision was easy. The environment that Nick provided was one of no pressure
No problems whatsoever.
Again we only dealt with Nick and the experience was top notch.
Polite and dedicated staff. Great team work. Started talking to a sales person July 2019 and finally accepted an offer.
during covid I was still able to be shown how the car works etc
top class service (Ben)
David always makes me very welcome
Managed well during pandemic. Handover arranged at my convenience
Great handover under the current circumstances.
All very efficient, friendly staff. No complaints.
Salesmen were pleasant, not too pushy.
Andrea was fantastic, knowledgeable and did everything above and beyond
Nick (my sales person) was well presented, well informed, efficient and straight.
Sytner Nottingham are getting it right. No problems here at all.
Well looked after
Very well spoken sales person Bradley smart who helped us find what we wanted. After purchasing the new car he has been in touch to see how we were getting on and if we needed help which we are very grateful for.
Andrea was very friendly and helpful, not pushy
The service centre was excellent, the staff there were always helpful, polite and professional,
Love my new car and the whole buying experience was stress free and enjoyable. Despite Covid restrictions it still felt like a personal service. Thanks Ben Goslin and Richard Varney..
Visited the first weekend after they could reopen after covid and all measures out in place were sensible and taken seriously
Came quicker than expected and a good experience
Again Sales Executive very professional and helpful in ensuring we got the car and package we wanted.
From meeting the receptionist it was all done in a professional manner COVID 19 Temperature sanitising everything was done well
110% satisfied, this is 4th car I have purchased from Sytner Nottingham and the buying experience is always pleasurable and highly professional The whole team makes you very welcome and nothing is too much trouble even in these difficult times.
Very relaxing experience purchasing the vehicle
All information clear and any queries answered within good safety pera meters set out by the government. Very organised and managed to arrange a speedy collection of the car following the sale.
Even during these difficult times (covid) I was well looked after and the whole process was incredibly professional yet personable.
Good service, updates, personal contact.
George Postlethwaite was fantastic as a BMW representative and worked hard to present a good deal that met my needs and provided overall value
The purchase of my new BMW was smooth and the handover. I felt safe.