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ABOUT SYTNER NOTTINGHAM.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Matt Kidd

Head of Business

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Mej Digva

Used Car Sales Manager

Emma Thomson

Corporate Sales Manager

Mark Lievesley

Corporate Sales Manager

Philip Bailey

Senior Business Manager

Simon Lievesley

Business Manager

Ish Kayani

Business Manager

David Maplestone

Aftersales Manager

William Parnham

Service Manager

Martin Brown

Parts Manager

Darren Norman

Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

Anthony Riley

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Overall a very good service.

Service

Waiting time accurate

Service

Everything went exactly as planned and the loan car given at late notice was extremely useful.

Service

As above. Everything want as promised and arranged.

Service

No complaints, all the work carried out.

Service

It was quick and efficient, Very happy

Service

Very understanding and extremely responsive for concerns expressed. Well done!

Service

Done as requested and on time. Very helpful.

Service

Personal prompt service well looked after

Service

I have had BMW's since the eighties - always had perfect service.

Service

Provided the service requested. Kept me informed on progress. The vehicle was ready on time.

Service

The answer is in my comment .. polite , knowledgeable, helpful and kept me in touch throughout .

Service

Prompt and afficient even to the point of the follow up courtesy call days later, to ask how you experience was.

Service

Very organised and slick

Service

Excellent customer service from start to finish.

Service

Just great customer service. I was able to leave my car knowing that it would be in safe hands. Staff didn't make you feel uneasy or unwelcoming at all.

Service

Always great service from Martyn Burrows, John Latham and the team!

Service

The job was completed very well and in good time

Service

Very attentive service. Due to a family health issue I needed the vehicle back very quickly - it was ready early and had been cleaned to look like new! Communication throughout was excellent.

Service

Customer focused service assistant

Service

Vehicle was in for MOT/Service all aspects of vehicle were reported on and explained.

Service

Repair costs were explained to me and ways to pay discussed as we giving me options of paying for my BMW repairs.

Service

I was looked after professionally and courteously. They were very busy and waiting was made comfortable. I was assigned a second assistant quickly as my previous man was helping an earlier customer.

Service

No issues, Car serviced on time with no delays

Service

The service met all my requirements and was carried out in a friendly, timely and comfortable COVID safe environment.

Service

Efficient, honest, helpful

Service

Car running well

Service

Friendly, professional staff.

Service

Quick service and efficient personnel.

Service

Nick and martin made the whole experience simple and easy

Service

Car was in 2.5 days and necessarily over the weekend for minor works. However, all issues attended to successfully.

Service

All work completed in a timely manner

Service

My car went in for a service, needed a few things doing and BMW sorted it all out with my fleet manager. They kept my updated as each job was done and got my car back nice and clean ??

Service

My car was ready in good time.

Service

Brake change while I waited good facilities everyone very pleasant

Service

Excellent service, kept in touch through the day, ready in yime

Service

I was kept fully up to date throughout the day

Service

Everything done as it should be and quickly

Service

They ticked every box, everything I asked to be done was done and ready on time first time !

Service

John the service advisor was exceptional answering a significant number of questions regarding my car. The receptionist kept me supplied with coffee as I waited

Service

The customer service is brilliant. Prompt and polite. Kept informed throughout the process.

Service

Efficient, and helpful

Service

They carried out the service in the time they advised me and to my satisfaction

Service

Great idea to have a greeter outside the service department. Nick, my service agent was brilliant- offered coffee, area to complete my office work while waiting for the work to be done. Went through the work schedule well plus costs too.

Service

Everything completed successfully & staff as always giviing friendly excellent service

Service

Great service from the original phone call to book you in to arriving at the service department and the contact they maintain with you. I would always recommend Sytner

Service

Friendly and efficient service with a personal touch

Service

Always superior levels of service.

Service

Everyone smiles and took their time to make sure my queries were answered

Service

Staff were helpful and polite.

Service

Everything was explained clearly to me & I knew what to expect

Service

Great service with someone greeting at the door having seen me arrive and checked my license to welcome me by name and offer me a drink.

Service

John Laytham was excellent - he was considerate, personable and professional!

Service

Staff v pleasant. Ample attention whilst waiting. Even though I arrived 1 week early (!) there had been a cancellation and slotted in.

Service

The service and information we were given was excellent

Service

Did the job and explained everything well. Only downside was having to wait almost an hour over that which id been told to expect

Service

The vehicle check in and attention provided by your excellent service adviser was professional and everything I would expect from Sytner Nottingham

Service

Good customer service, I was made welcome and felt cared for.

Service

I have always had a good enjoyable relationship with Sytners at Nottingham and find the staff to be courteous and obliging. Victoria at reception is always a pleasure to deal with, please convey my thanks.

Service

Good

Service

Satisfied with all aspects of the service

Service

Everything completed to time on a "while you wait" basis. John Laytham, as always, was very explanatory re checks carried out and in response to a question I had. Dealt with John many times for servicing and very happy to do so.

Service

Did what I asked

Service

Appreciated the video of the vehicle. The service advisor was polite and knowledgeable.

Service

Easy to book and really good service. Staff are polite and professional. I liked the video sent through of the vehicle check.

Service

Staff were polite, efficient, professional - Thank You

Service

Excellent service at an agreed price.

Service

The performed everything they said they would

Service

Work all done well. Administration before and during the service was of a high standard and the staff I met were all helpful and courteous. Only deficiency was that I didn't get a video report of the service or the MOT which I have had in the past.

Service

Can't fault anything as everything was spot on!

Service

It was a pleasurable experience and everything was done on time

Service

Very friendly and knowledgeable staff

Service

Sytners could not have done anything more to help me. When they discovered a minor warranty repair requiring overnight parts they gave me a one day old Mini Cooper S convertible to play with.

Service

Car was ready on time, very clean and the process of booking in was very easy.

Service

Jack in customer service is excellent. He is very conscientious, professional and keeps you well informed. When he says he is going to do something then you have the confidence it will be done.

Service

Quick and straight forward

Service

The booking experience was slick and the customer service I received handing in and collecting the car was very good.

Service

Very satisfied couldn't fault the experience

Service

No fuss just sorted problem

Service

Nick was extremely pleasant, polite, professional and made the whole experience painless!

Service

Simply lovely

Service

Staff are always helpful and welcoming

Service

The service was while you wait and completed as expected.

Service

I was well looked after and advised of what to expect.

Service

Great customer service.

Service

The staff made the whole experience really easy. They were polite and professional, making it really easy to get done.

Service

Very good service

Service

The video inspection of my car, very helpful

Service

There was an issue with the courtesy car, requiring me to wait for a replacement which was made available after about 15 minutes.

Service

Dealt with fast and no messing about.

Service

Great dealership, with very friendly/knowledgable staff, helping to make all aspects of the process simple and at my own pace.

Sales

Very attentive, knowledgeable and helpful every step of the way

Sales

This car is amazing rides so smooth and love the lights!!

Sales

Again, clear and regular communication throughout the entire process.

Sales

Highly Covid safe - I felt well looked after.

Sales

Met on entry, beverages offered. Very clear and concise paperwork from an engaging team at every stage making the purchase and handover very easy for me.

Sales

once again, a very good experience from start to finish

Sales

Everything went smoothly

Sales

Good communication

Sales

Excellent service and communication from the Sales Executive, Carl Grogan. That's why we are repeat customers.

Sales

The car arrived with all the right adaptions fitted just as I had ordered it

Sales

All through the order to delivery period I was kept informed

Sales

Good knowledge of the options available and knowledge of the various vehicles. Friendly attitude by the staff

Sales

Not pushy - helped me sort best finance options left me to make the decisions around what I wanted but guided when needed

Sales

Ben explained all features to me during handover, helped me set up the car so I could drive off safely

Sales

The service I received from Carl Grogan was excellent. From arranging a test drive , ordering my new 530d and collecting my new car the service was first class.

Sales

Always available to answers any questions. Great service

Sales

same as above, we were well looked after.

Sales

Jaz was very professional and informative throughout, any queries from myself she soon responded and assisted were possible.

Sales

Good communication

Sales

While there were some delays during manufacture/delivery this was entirely out of the hands of the dealership. However, I was kept informed throughout on developments and Nick did everything he could to get things sorted out as far as possible.

Sales

It was a good experience. They made things easy. When I picked the car up, I told Nick I needed to be out in half an hour and he made that happen.

Sales

George was very helpful and kept me up to date with the delivery dates

Sales

Great handover, very smooth

Sales

Our salesperson, Trevor B was very knowledgeable which helped us to make the right decision very easily.

Sales

Kept upto date with regular communication

Sales

Car delivered exactly when expected, great service & never rushed, worked with me to get exactly what i was after. Handover very comprehensive

Sales

Car was purchased during lockdown so all completed virtually..

Sales

Smooth, professional, friendly

Sales

A very well presented and laid out dealership. The handover of the vehicle was good and the sales executive was excellent

Sales

Because i was very pleased with the experience

Sales

Excellent service by sales team at BMW Nottingham . The whole process went smoothly and I picked up the car at a convenient time .

Sales

Professional service

Sales

Great service and care provided throughout. The team looked after my wife I very well indeed. Even though this is our 6th BMW over many years we were made to feel welcome and looked after throughout the purchase journey.

Sales

Excellent customer service as always. Car was delayed but superb contact, updates and service throughout the delay.

Sales

They listened to our requirements and made a deal which met our needs. It is the 3rd new X3 we have purchased from them so clearly they are doing something right!

Sales

Bradley the salesman was great to deal with and listened to my requirements

Sales

Everything was done quickly and professionally

Sales

Very good team

Sales

Friendly and helpful salesman.

Sales

Very satisfied it was such a quick and easy process to sort a car out George explained the controls before we drove away. George connected the app for me so I didn't have to do it

Sales

I received excellent service from negotiating the sale to the handover of my new vehicle.

Sales

Friendly staff, very welcoming

Sales

Everything went as expected during handover

Sales

I only expect the best and this time as with previous purchases , I receive the best . Carl and Bradley were so Helpful and obliging

Sales

Couldn't fault the purchasing and delivery process, Carl kept me informed during the process and no issues what so ever.