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ABOUT SYTNER NOTTINGHAM.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Matt Kidd

Head of Business

Neil Barker

General Sales Manager

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Paul Higton

Used Car Sales Manager

Mej Digva

Used Car Sales Manager

Greg Preston

Senior Business Manager

Philip Bailey

Business Manager

Philip Hall

Sytner Select Sales Manager

Joe Percy

Business Manager

David Maplestone

Aftersales Manager

Martin Brown

Parts Manager

Jon De-Balsi

Bodyshop Manager

Darren Norman

Assistant Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

David Barksby

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The MOT was carried out okay. But when I purchased the car from Sytner I was told if had it before 31.5.17 I would receive a free service. However when I asked about the service I was told it couldn't be done so I lost the service! Disgusted!!!

Service

Nottingham were excellent your central booking service wasn't

Service

Just falls short of 5 stars as you missed the opportunity for tyre replacement by only giving details of the recommendation for replacement and costs at the time I collected the car.

Service

FAULT FOUND BUT NOT CURED.

Service

As previous.

Service

Very convenient and good aftercare

Service

There's never any waiting around when i arrive. You are quickly shown to a seat and introduced to your Service Team member, who already has the list of work to be undertaken. A quick signature and things get underway.

Service

Lovely people to deal with.

Service

Great team, comms, service and product.

Service

I have marked the experience down to an extent because parking was difficult, the valet service not up to the standard of another BMW garage I have used, and staff too busy to avoid a wait on collection.

Service

From booking the appointment, everything was organised and the staff very efficient. We were met by Lewis on the day who explained everything, ensured that the timescales were appropriate and explained our courtesy vehicle to us.

Service

Completed within the time advised and valeted. Plus as above

Service

Pleasant staff and always top service by the main man Lewis!

Service

There has been nothing to fault from the staff (sales and service), efficient booking process car needed to be returned for repair and completely accommodating to my availability and work commitments in loaning a car.

Service

Good environment, efficient service

Service

Hard work to deal with Sytner, not customer friendly

Service

my car was done on time minimum fuss

Service

Did everything that was needed on time within the agreed price and delivered the car back in tip top condition

Service

Visiting Sytner Nottingham is always a pleasure. Martyn Burrows is a credit to the dealership

Service

Much the same as previous answer. There was a problem with one of the wheels being damaged whilst in your possession but there was no argument and the wheel was replaced without any hassle

Service

Having the car serviced has often in the past with other car dealers been very stressful and we often have felt cheated in terms of work not done or overpricing. We find now that there is no stress, work is done quickly and we do not feel overcharge.

Service

As I said before not encountered any problems or issues when I have visited.

Service

As always staff very friendly and go the extra mile

Service

I have always been completely satisfied at Sytner Nottingham. Why would i not be?

Service

Every employee I encountered was switched on.

Service

I would have given 5 stars but the MOT took longer than planned: 2 hrs 45 mins instead of 1 hr 30 mins as stated over the phone (due to absence of 1 technician, apparently).

Service

Excellent service level

Service

Please statement above. Also at previous dealerships always offered a cup of coffee not at Nottingham.Also like limited information provided when car returned.

Service

I had to wait to log my car in. I was told to take a seat & then someone else was served before me. I didn't receive a call to say my car was ready. When I arrived to collect it, he couldn't find the paper work or key which was in his pocket

Service

completed as promised

Service

Nothing is perfect

Service

Love being kept informed of the progress of the service with the video. Never seen under the car before! Information about the condition of the tyres was valuable.

Service

Again very informative professional staff throughout the whole experience

Service

The usual service we received again was excellent

Service

The appointment took way in excess of the time that i was told for a sit and wait nearly 2.25 hours with no customer service update from the staff on any delays.

Service

On the occasion of my last visit I was given an estimate of an hour and a half for the work, so chose to wait. It took much longer than that for no reason that I could see. I would have expected to be kept informed, it was very inconvenient.

Service

I came to the showroom as I was not happy with the wheel trims on my car. Spoke to Scott Shaw and the problem was sorted there and then. No fobbing me off with excuses as I’m sure many others would have. Fantastic customer service. Well done Scott.

Service

The service was good the whole of the team did all they could to make the process easy.

Service

recall appointment was made. sales consultant suggested servicing as well. I agreed but wasn't provided with a quote/estimation of the cost and ended up with hefty bill for little servicing work. Felt misled and taken advantage of.

Service

Had to wait for a long time for someone to see me. I was asked if i wanted the car valeted but a poor job was done. The boot was left completely untouched.

Service

Very good service and good response, extremely satisfied with the service . The representative made sure all in order.

Service

because Sytner Nottingham provide great service

Service

As above.Service manager tried to state not necessary been done at the dealership and therefore indicating I was lying.

Service

Completely satisfied

Service

Michael Lacey telephoned me while on holiday and updated me and stored the car till my return, cleaned car inside and out, including tyre polish. Thank you!

Service

The MoT took longer than expected so that is why very rather than completely.

Service

Nothing to question and always informed all stages

Service

Some confusion over whether I could get a taxi home. My wife was provided a taxi for an onward journey to work in Radford. My home is equal distance.

Service

Spare parts not available.Lack of communication.

Service

very efficient service.

Service

Attentive and helpful staff worked there resolve issue rapidly

Service

The problem was found and put right

Service

Excellent

Service

waited yet again for service adviser to be found - he is never at his deskwaited 3+ hours for carvery badly cleanedMOT inspection not resetservice schedule not updated on idrive

Service

M performance exhaust replaced under warranty due to noise, but the carbon fibre tips installed were faulty had to come back in for a 2nd time, requested a bmw as a courtesy 2 weeks in advance received a mini not very happy as I have two kids.

Service

All done as expected

Service

In and out for a health check nothing wrong with car

Service

Very easy to get the car serviced. Attention to detail.

Service

The whole experience was smooth and straightforward.Bradley Smart- Sales Executive was excellent.

Sales

David Park went the extra mile and made it a great experience

Sales

Excellent personal service from the salesman

Sales

attention to detail

Sales

Quality, attentive and knowledgeable

Sales

See above. No communication on the process for handing back my old vehicle. I have now had 2 cars for 2 weeks!

Sales

Always well looked after and made to feel nothing was too much trouble

Sales

Reasons as above. Excellent service, nothing too much trouble.

Sales

The centre responded at very short notice to arrange a test drive in a very similar car to the one I eventually bought, on the day I was going to take a test drive in a competitor car. I was able to directly compare the vehicles one after the other

Sales

Any concerns resolved with ease

Sales

Because that’s how it was

Sales

All on time and was helped set up on BMW connect

Sales

Disappointed that you no longer give out bouquet of flowers when collected a new car. Personal touches make such a difference.

Sales

Amazing car delivered on time

Sales

New car was faulty as screen chipped on I drive Now waiting for replacement This wasn’t spotted before handover

Sales

I could not have had better service

Sales

Excellent. I was very clear about my needs and sales staff were very efficient and professional.

Sales

Only negative feedback is that the paintwork preparation was not of the standard I would expect when purchasing a £50k car. Swirls in the paintwork visible in sunlight indicating poor paintwork preparation and wash techniques.