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No problems but paperwork was missing when we arrived
Referring to the above comments I rang Sytner in Nottingham and spoke to the receptionist called Brooke asking to speak to Simon Harrison only to be told he was not at his desk, I repeated this call 3 times with the same result. Surely she could have
Service staff were great. And the after care team great
The whole process from booking to payment was perfect. Everything was completed to the standard I expect and I am always treated like a valued customer.
Very friendly staff. Made very welcome. Would not go anywhere else.
Very efficient, friendly service
A little more positivity & helpfulness could have been shown regarding a question I asked of my tyres & having them changed at the dealership.
My car was returned partially cleaned and the seats were very wet.
No courtesy car when my vehicle was booked in for recall, they also missed fitting of a sensor meaning I had to return to the garage immediately after driving off the forecourt
Great customer service. Clear what was going to be done and what the price would be. Liked the "pre-end of warranty check", and the complimentary car wash. Disappointed no hire car available, so had to get lifts to and from.....twice.
Repair was carried out satisfactorily
Arrived 1-10pm for 1-15pm appt. but no one free till 1-30pm. I was to optimize my lunch to reduce lost work time but 25% lost here. The booking gave a 1h 45 work time but this actually took 2h 30+ this15mins, no updates on progress till way over time
No paperwork given for my records to prove work was completed due to recall and timing was off. Appointment was made for 90 minutes but ran over time significantly.
My car was in for diagnostics which remaining unresolved at the end of the day. I had to re-book for a date 11 days later! When I collected the car it was worse than when I left it. Steering heavily to the left, with the steering wheel very offset.
All my requirements were met & nothing was too much trouble.
Unless I follow up on my unresolved issue, nothing happens
Would not expect anything less
Every thing was explained to you
The smoothness of the whole process
break fluid change and mot spot on video of the car check very good satisfied to know nothing wrong with the car
Great service and on time... Good job done guys,
Gentleman on service ask me if They can do valeting for me on my car, I said yes sure, collected car untouched, so why they asked and then don't made it?
Had my car MOT and end of warranty check was satisfied with all that, In the past I've been offered a price for a service but found it to be expensive compared to the place I took it.
I would have given higher but the issues of the rattles still continues and needs to be looked at again
Said it would be an 1hour but turned into 2
Ask for a lift to Wollaton park for my husband who was delivering my car to have a fault sorted out-was told -'we don't do that any more '- what ???- 'service experience' - what service! - I might not have another BMW from Sytner's
As always friendly service; courtesy and level of information
It wasted a lot of my time and my partners time coming up and down And there was never no offer of replacing my petrol What was used by the mechanic at no fault of my own
Streamlined, on time performance
Service dept staff are amazing especially Martin very professional and very friendly makes you feel as a valued customer and wants to take care of the issue. Not to forget Rina very pleasant overall 10/10 for the service dept staff.
Very nice staff and dealt with problem efficiently
Always very professional
My car was returned with a nail in one of the rear tyres. I was NOT contacted prior to its return as - if I had of been - I would definitely have requested a new tyre be fitted. My trust in Sytner's Service Dept. has taken a distinct "nose dive".
Everything was checked and a report given
Fault with screenwash bottle / delivery system developed while car was in for work (including engine bay work I was told). Made clear that any fix requiring removal would be at my own expense.
Whilst I do appreciate the team getting to a good will price, it needed me to escalate with BMW UK. For BMW as a whole, I still see myself paying to fix a design flaw that should be a recall. This appears to be a common fault based on BMW forum.
Because my service was included in a service package I had bought, although I had to make mention of it to the service staff member as my plan was not included on my record and he stated he didn't know about such an arrangement.
Car handover was good, Nick did a good job.
I had to take the car back as the computer was still telling me that I needed a service
Long waiting time. Even though informed I'd have to wait a couple of hours
Very satisfied with the service I received.
I got no feedback on the actual service, only a piece of paper about a visual inspection so I was not convinced you had actually done a full service.
All my questions were answered .
Reminder calls, full explanation of what was needed & why (without being patronising) explanation of future servicing needs & intervals & a follow up call to ensure I was happy with the service.
Told at my booking that there is a '90 minute guarantee' for servicing while you wait. I didn't believe it, when I arrived I was told it would be a minimum of two and a half hours (long service plus MOT). It turned out to be exactly that.
I was told to come after 4 pm and my car wasn't ready until after 5pm
I experienced good service and you even valeted my car too
It was nice to know exactly what was happening and why, how long it would take (took less time than I was told) and the customer care cannot be faulted
Yet again told that an ISOfix re-call was needed but this was carried out and correctly recorded in body shop but does not appear on vehicle record. Invoice not available on collecting vehicle Sat; told it would come by e-mail on Mon. It did not.
Very easy to deal with
Service and support good. Car valet afterwards was good rather than brilliant.
The garage fixed the problem on a while you wait appointment which was great.
The car has always been dissatisfactory
Both Bobby Pal and Adrian Hadfield in the Body Shop were very helpful.
Obviously unhappy that my car needed a safety recall but was disappointed that I needed to firmly insist that my car be collected given that I wasn't offered a courtesy car. The service on the day was great so I think more effort needs to be focused
It was an inconvenience to bring my car in for the recall but understand the reasons. I was slightly disappointed that my car didn't get a complimentary valet which it has previously. I thought this fairly standard
Always good service
Not the usual welcome at service & had to wait 15 minutes to book car in. Despite call to say vehicle ready, upon arrival I was kept waiting; wrong vehicle discussed; and car not washed as advised on initial phone call to book in- disappointing.
Brad was great
Dropped my car for a service one day & collected back the following day. I had been waiting nearly half an hour without being seen even so I raised it with reception & was seen soon after. Either they were busy or someone forgot. Normally impeccable
Car to be kept for a day. Didn't see my car until the 3rd day and just before I needed to go to work. No invoice or video received. Service indicator not reset. Appalling service.
Booked car for MOT /service,when collected told car did not require service although the car was saying so ,could not understand also reported a small rumble when coming to a halt,this was not found and told to bring back at cost ,car on warranty?
I waited onmy service being completed and everything went like clockwork.
very good customer service
Wait service booked for 10:15am. Technician did not appear to start work until 12:15pm.
Receptionist very friendly , the cleaners keep the place ship shape .
Nothing was to much effort a truly amazing
Service carried out professionally, on time and within cost expectations
I was kept up-to-date at frequent intervals whilst waiting in the service reception area
See above. Not a premium service. Don't book your car in on a Friday as the service staff have a strict policy of putting the Friday night out in town before looking after all of the customers.
the service to me was as good as ever.
rice seamed a little high considering the mileage
Sytner Nottingham have provided me with the best customer experience by a BMW dealerships to date.
John was excellent. Look after me in the day, kept me update and followed up afterwards to ensure all okay.
My car was returned with dirty marks on the drivers seat and drivers door handle. Thankfully I was able to clean them. My car has white leather seats and I expect a main dealer to take more care.
Only reason you didn't get 5 stars is because when I got my car back the settings had all been changed. E.g headlights set to manual, radio stations all deleted, locks, lights, etc. set back to factory default. Nobody told me, it's taken days to fix.
Always high standards. Parking is a bit tight which adds a bit of stress to the visit.
Was kept waiting some time to see the service person. But this was not really a problem as we had plenty of time. All staff we saw were very helpful.
Second to none. Absolutely.
Efficient and resolved 2 out of 3 issues first time.
Whenever I have had a question or problem Sytner has always helped quickly and efficiently
The dealership not only solved the fault, but identified that the car was on a recall and fixed that too.
Car wasn't washed & cleaned as promised. Waited in reception to be seen for well over 1/2 hour
Everything was completed on the first visit at an acceptable cost.
Quality work car came back cleaned and service cost very reasonable
Had an issue with the car, however the problem was not sorted but the staff were great.
Friendly helpful and great service
Took a while to sort but got there in the end
Like the Visio at the start of service it's good to see all aspects of the car.
The staff are so attentive from start to finish, so quick for working executives, just drop it off and pick it up within couple of hours. Fabulous!!
Dealing with my issue
The first service should have been a simple oil change, however a software update was also done, which I understand went wrong, and the car had to be kept for a further day. No apology or further explanation received when I came to collect the car.
Everything went according to plan.
I was happy the service provided overall, just a delay when I called to collect the car but not a real problem.
Went above and beyond
I was kept updated throughout, even served sandwiches and tea
The problem hasn't been fixed yet, but it is booked in again for further tests and investigations.
Despite a minor delay (while-u-wait service) the delivery by your senior receptionist of strawberries and cream was most welcome.
I had a major service, the clock was not reset and the service indicator tells me I need another service in 5000 miles
Car booked in quickly and courtesy car provided. Progress text sent and call received to alert that car was ready for collection
I don't feel that I was a valued customer because my vehicle is a 2014 model
I arrived to be told I would be billed for my service. I haven't paid for a service for the last three cars I have had from BMW as I always opt for this in my deals. I will not be using BMW again as I feel there was an element of deceit in my deal.
Service provided as requested
Tyres checked? Check failed to pick up that one of the tyres was brand new, the others 135000 miles old.
As above service charge very expensive.
Because I was completely satisfied from start to finish.
Provided complete information and carried out work in a timely manner
i find them always helpful and treated as a valued customer
Great welcome at arrival
very proffesional set of people with outstanding customer service
Michael was very good and understanding of the cars issues
I have been experiencing a service departments nightmare, the rattle from the rear going over bumps. After much investigation and trial and error, Sytner BMW have finally cracked the problem, faulty inwards in the n/s/r shock absorber.
Staff were efficient and friendly, including the reception staff... thank you. work done as expected and in the end slightly cheaper than quoted.
Best BMW dealer group in my opinion, hands down!
Simon Service mngr was great,helpful and fully explained everything in a straight forward way. - Sales Anthony picked up my enquiry and helped me through everything .Both very professional - both very personable. Appreciated Simon Leeson's visit.
In addition to remedial work my car was nicely valeted and looked immaculate on collection
I always treated with respect during my visits. All staff are Polite and proffessional and helpful especially Simon my service department representative, who makes the servicing and maintenance visits to the dealership as easy as possible.
I had to take my car back to get the service light taken off at my expense.
I always receive good service from Sytner, Nottingham.
Everything explained from arriving through to leaving, John looked after everything and discussed problems from start to finish.
For the reasons highlighted above.
status of my vehicle together with service and checks on condition were undertaken with complete professionalism and advise given was excellent.
As above friendly, helpful service
Issue resolved and booking carried out at short notice.
I was lent an 850i convertible. Enough said.
Helpful efficient service
Work always carried out well
Excellent service kept informed of progress
Very easy to approach and helpful
Excellent service delivery, liked Simon
As ever, polite, efficient service and I was kept updated about the work - the team even managed to get things sorted in such a way as I could make a deadline.
Please see above comment. Dealing with this dealership was simply a pleasure.
Work was done promptly
Friendly welcome and was not kept waiting
Can't do enough for you.
Everything went very smoothly. I had an issue with the battery in the remote control and this was changed for me at no extra cost.
Pleasant surroundings to wait in. Looked after by the staff. Tea and buns etc. They explained what they had done and sent me a video to my phone. Car cleaned.
Kept informed all the way
Got straight on with the job in hand and alerted me to things which will soon need attention.
Everything was arranged and executed correctly
Would have been 5 stars if they had to me what sort of timescale I would be waiting
Providing me a quote of £340 + VAT for KDS which is wheel alignment that I got done for £60 + VAT is daylight robbery. I was asked if I wanted my car washed and I said no thanks but yet it was washed and very badly.
Overall v good experience. There was a delay on the arranged lift to Nottingham but no big deal.
Great customer service always !
From collection to return very good. the only slight niggle was I wanted the home dealer to be changed to Sytner Nottingham and the vehicle had left before it could be done
The work and hospitality at the service centre were excellent, the follow up was very poor
The sales team were pushy and wanted me to make the payment even though the work which they had promised was not done.
Car was serviced exactly as requested and my request not to wash the car where met. Good communication and service from the service advisor John Latham and health check video from the technician
Handled professionally and politely. Work done satisfactorily. However, it took 3 hours rather than the stated hour and a half.
Mixed messages about customer service expectations. Was told a taxi could be provided to take me home
They carried out all the work that was needed, cleaned the car and collected and delivered it, you cannot ask more that that can you ?
Sat nav not installed on delivery, had to return it. Not really prepared very well for when I collected the car so it didn't exactly feel like an experience, more of a transaction. Auto glynn protection is shocking. Applied to dirty car. See below
All friendly and professional
Professional and friendly
Ben Goslin treated me as a "person" and not as the next sale.. He was compassionate, kind and helpful and "worked" with me as to what the best deal was for me for a car. I cannot rate him highly enough
Again Miles ensured the experience was very enjoyable and went out of his way to explain everything about the process
Marcin was brilliant. Wasn't pushy and listened to what you wanted. The whole process from start to finish was superb.
Only because we didn't have time to test drive certain models( coming up to closing)and explore the said ranges on offer we was already going to choose bmw as a brand but itd have been nice to have tried diesel vs petrol and perhaps a bigger engine
As usual,Sytners BMW shows the rest of the Industry how it should be done!!!
Everything was very easy and ready for when we agree.
David Park was extremely helpful in every way. He was polite and informative and made the whole process run smoothly.
Other than delivery date each stage of the buying was no problem and the delivery was carried out efficiently.
Miles Fawsitt is very professional and helpful. He makes the sales journey an enjoyable experience. This is the fourth car he has sold us and knows how to meet our requirements.
I had a great service from Ish and Raza. Nothing was too much trouble and any questions I had were answered efficiently and fully explained.
Excellent communications throughout ,even had a follow up call this morning from Carl to check to see if I was getting on well with the car and to give him a call if I need to go through any controls with the car . Well done Carl outstanding!!!
Your staff answered all questions that were asked and continue to do so even after collection.
Helped me by lending me a car for a day also.
First the experience was not up to my expectations due to ambiguity around delivery date, but through having effective escalation channels and addressing my feedback as part of your continuous improvement approach, it ended up at 5 star level.
Excellent service - I felt valued as a customer. I can't speak highly enough of the Sales Manager who dealt with me, David McCulloch.
David Park explained everything clearly
The sales guys were all great, especially David Parks. The week we made the purchase was our 29th Wedding Anniversary and so he made a special effort to help make the purchase feel special. Really appreciated that. Thank you
Brilliant spec car (x3 xdrive 20d msport). Drives beautifully. Sales team (Bradley Smart) and Business team (Bobby Pal) were excellent, non-pushy, well-informed and genuinely nice guys who took a personal interest in me and how they could best help.
Having taken delivery of many new cars in the past I can honestly say that my first BMW purchase has been, by far, the best experience. BMW far surpass the quality of service standards I have received with the representatives of any other maker.
Martin Lam was as a great guy, very professional and welcoming.
Basics of new car explained but no info overload! Approach tailored to customer. Dave Parks was super!
Carl Grogan is a good employee, knowledgable and personable. excellent handling of sale by him
First class service .
Would use again all easy and quick
Overall a good experience but it did take a long time to get to final purchase agreement.
The salesman was brilliant through out the process from start to finish
this is my 4th bmw series 1.need i say more.
Was very busy - didn't really feel like a valued customer
Couldn't fault all communications
Had a very good experience and will be using for my wife's car as well.
As stated earlier from start to finish a great experience
Always had company cars so never had to experience purchasing a new car for myself. Carl support me through the process and found us a car that we love
Everyone I have dealt with from the initial test drive, working though the options available to collection have been superb - I was particularly impressed with the time spent on the handover, ensuring I understood all the features of my new Z4
It was 1 week between a call and delivery very efficient
Great members of staff and sales personnel.
Everything went through with no pressure. Your reception staff were so nice when greeting us and instantly made you feel comfortable. All the staff seem happy in their work and this does not go unoticed with your clients. First class staff.
The best service I've ever had from BMW so far, everyone was really friendly & are salesman Ashley Wilkes could not have been more helpful.
Carl In the nottingham showroom couldn't have made the process any easier.
Martin was great but was treated differently by other members of your team when I was in my work clothes. Should not judge a book by its cover, this was a little off putting.
The only thing that lets BMW down as with most main dealers is the cheap car preparation prior to collection. This is no reflection on the sales team who do a great job.
David kept us informed from day one on the progress