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Did all that was necessary on time including mot
Did what you said and gave sound advice
No issues, kept up to date, helpful and friendly staff
It went very well
Well looked after.
Fault identified and cost for repair given.
nothing more to say really its good .
issue resolved and comms were good
Always given the best service by Lewis and the team!
provided the service i booked. reasonably competitive price.
Service management kept me informed and listened carefully to what was said, Technicians did a great job.
Excellent after sales service and extremely courteous staff
Very smooth and efficient experience.
Service provided as stated, costs minimized but still professional and to the point.
Nothing was too much trouble. The lady who dealt with me brilliant sorry I don't remember her name
Quick and easy to book in, very thorough COVID-safe environment and procedures, helpful video update on the state of the car, and friendly interaction.
Resolved the issues in a very quick time. Great communication throughout.
even though there was a problem, this was sorted out quickly and the original time frame was achieved.
In general it is quick and efficient service. I am grateful for the complementary health checks.
Very good to see video of work in progress
Great communication and all problems dealt with with no problems at all.
Everything is explained and any advice is given for the customers benefit not the company's
I was taken care of and my car was sorted very quickly.
Ver efficient and courteous service
Well prepared for Covid-19
The whole thing was faultless from taking my car in to waiting and the service being done so speedy! I would just like to say that the receptionist was lovely and so friendly! She made sure I had somewhere to sit and was overly helpful
Friendly and professional welcome. Kept up to date with progression throughout. Excellent communication and all done within the time communicated. Clear COVID safety measures on show when in the building.
simple and stylish
everything went to plan!
I am very pleased the way they looked after my car and the professionalism I get everytime
After I handed over my car keys, I was told to wait in the customers lounge. When I went over the place was full and all the seats occupied . The service agent who dealt with me, spotted my quandary. He found me another seat in your new car section.
All staff are very polite, helpful and knowledgeable
Excellent customer service , nothing is any trouble
Very satisfied, reported a problem extra to the service and all completed on the same day under warranty, the vehicle has driven perfectly since.
Service was done quickly
under covid rules excellent well set out easy to follow walkways hand sanitizer well positioned as stated job well done
Lovely staff. So helpful
Same because everything was ok
Everything went according to plan, good initial phone call to set up the work and discuss warranty inspection.
When I had a question it was answered, when I asked for a call back I got one. In the current climate they were very focussed on observing social distancing, hygiene etc. People wore gloves, wipes and anti-bac lotion were in plentiful supply.
Did exactly what I asked. Car looked like new when I collected it !
Fantastic customer service, second to none.
Staff helpful and whole visit made easy
Issue fully resolved- kept well informed as progress
Difficult times. But still excellent customer service.
Could not ask for more. Work started on time and I was allowed to wait in a safe comfortable area. Work completed on time as promised. The staff were helpful with a couple a questions I had.
Good communication, well explained.
Work was carried out competently and the branch was very well set out for social distancing
The service was not completed because the service history in the car was not updated and is still reporting that the oil change is overdue. I had to make five follow up calls, three of which were not returned. Apparently I need to return to resolve.
They did what they say they were going to do and the good thing - it was quicker than they anticipated which was a bonus
You were not able to wash the car as you always used to - was this due to the lock-down?
Everything and more completed to my satisfaction even in these most trying of times.
Your the best
It was quick they kept me up to date with phone calls messages and videos
The video was good and the communication throughout.
Nick Drewett's assistance was first class, information/answers to my questions, were given without pressure.Help with BMW finance, allowed the transaction run smoothly. Yet again Gary Lott provided additional help&support and I am grateful for that.
Very straight forward and swift.
Kept informed prior to collection. Nice easy relaxed experience during collection.
Could not have asked for better service, all staff were courteous, attentive, polite and very keen to explain the current situation regarding covid 19 & associated precautions.
Sales team were all very professional and knowledgable. They were also very friendly and courteous which made the whole experience enjoyable.
easy process, no pressure sale - just knowledgeable advice and information. Handover was quick and efficient; excellent Covid Secure arrangements.
Couldn't fault anything
Very helpful and friendly sales person
Good deal put together in early March Great communication from Myron throughout process, despite lockdown/furlough Expedition of car following factory reopening was impressive Pdi for car was excellent
Carl Crogan made the whole process go seamlessly from start to finish.
Despite delays to my car being delivered due to Covid-19, regular updates were given at all times.
From the moment I walked into the dealership I've been made to feel valued as both a 'potential', then 'actual' customer. Professional, without pressurising, and supportive during delays caused by COVID 19, I've been consistently impressed.
I have a great car, at a great price,was dealt with professionally and friendly,COVID 19 got in the way a little and this was dealt with very well,both getting the car delivered and the health & safety BMW took on hand over date.Good PPE on delivery.
Fantastic delivery experience, very professionally and had extremely safe COVID-19 social distancing rules in place.
Well impressed with the service I had
Very accommodating in terms of putting me in cars that would be reflective of what we were considering; took the time to talk through the options and provide guidance; well set up booths - and Martin Lam was very courteous and helpful.