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Great service considering the current climate. C-19 was at the forefront of the entire experience - from checking in, to being made welcome by complimentary refreshments. Only downside was that there was no valet service available.
Helpful and friendly.
All items were addressed
Booked over email which was a smooth process and on the day fully updated. A great service
Very quick turn around of car
Nothing was to much trouble.
Got the job done with no fuss.
Professional customer service
Easy, efficient service
The staff have been very friendly and approachable, the service is also very speedy and the staff has given me a call about 2 weeks later to check if I were happy with service.
Quick efficient service.
From entry to exit well informed and treat well
Even though there were problems with the tyres being unavailable more expensive ones were offered at the same price of the original cheaper ones.
It was done in a highly professional and reassuring manner.
I dropped the car off the previous evening and was kept up to date with the progress of the service including a health check.
As above- great customer service
Always informative and good communication and very vivid safe
I couldn't fault it at all.
I'm marking down one point here, but not for reasons of service or personel... The link i were sent for the knowing what phase my car is in... didn't work. It only ever said my car had been received/arrived. The pie chart never updated.
Staff are friendly but professional. The also take time out to call to check if the service went ok.
The car was returned in perfect condition . Any concerns I had were confidently discussed and explained by Nick.
The service experience was superb. My purchase was managed by Ben Gosling in a highly professional manner from start to finish, kept me informed of the process and handover was very smooth.
No problem with collection at agreed time and work carried out as requested
Really good service from arrival. COVID setup was clear. Took a bit longer than estimated.
Everything fine, just took a little longer than the previous estimate
All good,no hassle.
had troublesome issue at end of vehicle warranty this month. Sytner Nottingham went out of their way to be helpful in resolving
Clear communication at all times, before during and after the service.
Because service super efficient ...
Good customer service, I feel my vehicle is in safe hands. I like to receive the free vehicle health check, when taking it for a MOT
Staff explained well the process.
Service carried out in the time advised, no difficulties experienced.appoin
You collected the car and returned it as advised
Very polite and pleasant.
Friendly and proffesional
Sytner personnel were extremely helpful and informative
Very sarisfied with staff and facilities. Good prompt advise
Revelry thing done professionally and on time.
Given current Covid restrictions all staff were very professional
I believe my contact was Nick. He was professional, honest and efficient. He did what he said he would do. That's quite rare.
Very Professional and mindful of Covid Safe Working Practices.
Because of the way the business is run
Very good service and great communication and updates on what was happening.
visited the service dept, James Young was very professional and extremely helpfull.
Excellent service and customer experience. Reliable
As above. Fantastic communication and customer service.
Great from start to finish
Excellent service and thank u for collecting the car.
See other answer
Simon Harrison dealt with my problem in a professional and friendly manner. He kept me informed at all times and returned my calls promptly. I was impressed how efficient he was in dealing with a warranty issue.
Had two hour relaxing in the waiting are
Excellent Covid-safe environment and overall experience.
Although we are all in the Covid crisis, I found the care and service given was of a very high standard and well organised. I do think the car could have been washed on the outside though.
As above really. It's clear staff take pride in their work and that echos with the service they provide
I was fully satisfied on this occasion as I have been with all the other services in the past.
Because the service provided by John Laytham was - always is - superb, not just in terms of Sytner Nottingham but by comparison with any other service admim. / technician I have have ever dealt with in the motor industry.
Very satisfied, it was not a bad experience
Sytner have always been able to sort out any issues b=very quickly and with minimal fuss
I dealt with John when I dropped off my car and he was polite, friendly and explained everything in details.
Always do what they say they will do and very easy to deal with. It was also really nice that when my youngest son took his older BMW to get MoT'd at Sytners he was treated exactly the same as when I take my new BMW for servicing - well done Sytners.
Operating effectively and efficiently through covid
Does what it says on the tin
No fuss job completed on time.
ALWAYS GREAT SERVICE AT NOTTINGHAM
Very quick and efficient and kept up to date all day with either a phone call or a video. The young man dealing with my Mot and service was knowledgable when I asked questions and was lovely and courteous too! A credit to the service department.
The customer service was top notch
Job completed, kept informed of any problems as awaiting part.
Quite like the short follow up video, a longer wait than usual but this was more to do with the virus than Sytners.
As expected. Thorough and professional service.
Simon is best service advisor I have ever had everything is taken care of
Welcomed in a curteous professional manner, safe environment, service completed satisfactorily.
Louise in service reception was very polite, communicated well and efficient
Sytner one to trust my BMW too
There was a bit of outstanding paperwork that I needed to chase but it has been cleared up.
very quick service
Everything was completed correctly and as required.
If I feel that there is a problem, the management have always tried to sort it out for me.
Couldn't have gone better
Did every thing I asked to be done
We have dealt with Sytner for over 10 years now and have always been treated in a very professional way. We have been impressed with the way you have handled this covid nightmare. Gratefully yous 2 Old gitts from Mapperley.!!!!
Dealt with issues quickly Rang me back when they said they would Safe and efficient handover Polite abs courteous staff
Let me know what was to happen kept me informed good service
MOT and service as planned, and made aware of any issues arising from the work, as I would expect.
Originally went to Derby and wasn't satisfied however Nottingham was so helpful, courtesy car supplied easy, helpful and spotted and repaired the fault so much quicker
Nothing more to say. I am happy.
Louise was fantastic in communication with myself. Health Checks and works were clearly explained and thorough.
Impartial advice given to solve an unrelated problem.
Efficient, polite and keep me informed whilst my vehicle is with you.
Very happy with everything
Everything was as expected
All good, staff were helpful and informative.
It was straightforward and hassle free. Particularly liked the video summary showing tyre wear etc
Great service year after year! Laser focus on customer experience- even in challenging times ??????
Helpful and solve my issues, postive.
Simon was excellent as usual.
Very friendly service
I am completely satisfied with the service..
With current Covid19 lockdown restrictions it was good to have the level and quality of service I received from Sytner BMW Nottingham.
No complaints. Good communication and service
Everyone I have spoken to has been very friendly and kept me up to date with the work being carried out on my car
They work very hard and reduced the service charge based on the comments above.
Good service overall just a bit expensive
Though the time taken was a lot more than the original estimate, this was due to Covid track and trace results and the staff communicated and explained every very well.
Absolutely perfect I would recommend Sytner Nottingham to anyone. It would take a lot for me to buy a car from anywhere else now. Simply better than any experience I had with anyone else and I've been driving for over 20 years.
Free car survey
Good service, covid made the turn around not as quick as id of liked as some staff had to go home, but it can be helped in this pandemic..
Fantastic Customer Service
Care and attention, kept me informed at all stages.
They covered all they said they were going to do and went through afterwards
Excellent customer service
I can always rely on them.
Everything was COVID safe and staff took the time to explain the process beforehand.
Very good and slick service under pandemic conditions, felt safe in the dealership with the precautions taken.
Kept me updated on the progress.
Always a good service from reception to completion
Professional and courteous
Well organised. Did what they said they would do.
Excellent - no issues and very professional
You did everything you said you would do and more. The service I was given was excellent. I couldn't be more happy and satisfied.
Service personnel were good given we are in a pandemic
Dealt with professionally.
As mentioned above. There has been a lack of courtesy missing that I had with when I had a Mercedes. So in that aspect bmw misses out on that 1 star for me. Apart from that great people. Very efficient.
The car was checked thoroughly.
Staff always ask how I am, nothing is ever too much
COVID message said someone would call before I arrived. No call - went into reception 10 mins after 09:30 book-in slot
They were all very friendly and it was all really well organised while having a nice environment. Great service all round.
No hassle intervention
Was kept informed of progress of the car with a satisfactory outcome
Always very informative when doing my service and I think getting the video from the service department taking you through your service is great!
As with answer above
Easy booking process, sorted on time.
My car was booked in for a brake fluid service and an MOT but, while it was at Sytners, they arranged for the next service, due in March, to be carried out under guarantee when BMW gave them authorisation
On this visit January MOT, work carried out and parts changed to requirement needed.
The service was excellent, especially the collection and return of my car. The phoncall and messages regarding this survey are not! You can be sure I will let you know if I am unhappy.
Helped with everything and easy to deal with.
Matthew Childs in MINI always works really hard to ensure I am satisfied. Top service from a top bloke. :) James the service advisor is always wonderful. Such a lovely guy.
Once again a very professional service. Only disappointed it was not cleaned before collection (due to Covid of course)
Fast friendly and efficient
Carried out airbag recall quickly and professionally and even carried out a free health inspection that was not expected.
I was seen to quickly and felt safe even during lockdown.
Kept me up to date with info
The systems are pretty clinical even allowing for non COVID times
Efficient and friendly
Very professional and courteous
The recall job was done quickly and efficiently and I got a phone call from Martin upon completion
Well policed COVID rules.
Consistent quality of service over the years
Not only did they do a software update, but they also did a service at the same time because it was shortly due this saved us having to go in again in the near future
Good service, timely, prices within my expectations
Everything done within the time told and more recalls done why the car was there so no need for extra visits
Easy to book in online, courtesy call to update re Covid rules, very efficient reception service with well signed instructions re Covid distancing, hand gel on entry/exit of premises, keys cleaned prior to handover, video/explanation of work.
They are totally Bang on with whatever you need help with
Did what they were asked to do in the timescale promised. Took the necessary precautions recognising the Covid situation.
Helpful and early notification of the action you are taking on the car plus a video.
You did the recall repair in the time you stated
The staff were very knowledgeable and kept me informed of the work being carried out. Would highly recommend and will do so in the future.
I managed to get my dream car.
It's expensive but the quality is worth it
Efficient and simple
Excellent Covid measures and outstanding service from Martyn Burrows from dropping off the car to collection
Had an intermittent fault with the electronic opening of the boot which baffled everyone but a new part was fitted and this cured the problem
I thought that the video was particularly useful and informative.
The d3ealership were very good and courteous
They did all that I asked them to.
Full service on my BMW M2 Competition and windscreen replacement all completed and updated regularly by Scott and Becky! Wonderful personalised video health check of my car too while in the workshop on the ramp! Thanks!
Everything was carried out smoothly and efficiently.
Sales advisors were very helpful & knowledgeable
Good, efficient service and handling of my purchase
George was able to accommodate with my circumstances and made this purchase possible. He gave clear explanation on the process, what kind of timeline we should be expecting. Nothing was too much for George. Made the whole process a smooth journey!
Eager to complete the deal, and efficient in accomplishing it
Professional, prompt, personal service. Thank you Ben Goslin.
Bradley Smart did a great job in communicating, supporting and providing the surprise to my wife for her 50th birthday. nice work Bradley
Great service and options
The process worked very well.
Very satisfied, everyone was helpful friendly and did they best they can in the current COVID climate
Great service from Brad and Phil
Professional and considerate at all times even when my serious accident meant that the order was amended and delayed.
Nick kept me up to date throughout and was very helpful.
In spite of the pandemic it was a satisfying experience.
George delivered the car in excellent condition and was extremely professional.
As above, fully informed of the process. Felt valued by the business and really made picking a new car feel special even though i am aware its not the most expensive car on the lot
Smooth and hassle free.
Bradley Smart was always helpful, polite and professional. Nothing was ever too much trouble. I would definitely recommend him and BMW Sytner Nottingham
Everything went like clockwork and was very well planned - esp. given the curret Covid restrictions
Very slick. Very covid secure. Not rushed and always thorough.
Martin Lam and Mohammed Raza were exceptional in organising the before, during and also after the hand-over of my new car.
There was just a very slight issue with communication, but once sorted, everything went very smoothly. On collection of my vehicle i felt like royalty.
Very satisfied, no issues at all and very easy and smooth.
Our experience was made even better with the help of your car sales executive George Postlethwaite from the moment we visited your show room to place the order on our BMW X1 sport to collecting our car was brilliant
Best new car sales exec I have come across in years. For just about the first time I was not a painful ordeal in being made to feel a sucker.
Even with Covid affecting everyone we still felt looked after and appreciated the support from Ben and the team.
Bradley Was very helpful and pleasant. He was very good throughout. He updated us all the way
All good COVID procedures good service excellent very professional in and around car
As above Carl Grogen was a good lad good at his job put me straight on all I needed to know a very good assets to BMW I would Definitely use him again thank you Carl ??
Very attentive, fully knowledgeable. The online select, click and collect was a great experience, enhanced by the interaction with the dealership
Everything was carried out very professionally but still remained friendly and accurately
With how the world is you could not ask for anymore again Ben was brilliant...!!!
Whilst we had a delay due to vovid , Ben kept us informed about possible delivery dates...extended our insurance ( motability).. not sure why we didn't decide on a BMW before ..very very happy with it ... Great experience .
Collecting my new car was hassle free
Apart from a slight delay due covid/brexit everything went literally as planned and by the book.
I was a returning customer to BMW Sytner Nottingham due to the excellent experience last time. this time was very different due to the Covid restrictions but was equally as good an buying experience as the first, all things considered.
COVID secure, helpful and kept well informed.
Nick and Alex both very professional and helpful nothing too much trouble
Unfortunately few scratches on the car when I came to take delivery, however this isn't the sales areas fault and Ben worked to resolve these as quickly as possible.