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Quick, friendly & helpful staff.
Team are great, showroom is getting a little small I think so Sytner's should invest as its starting to get to busy however as stated a good team.
extremely helpful and very quick
The Service Agent (Rena I believe) was competent in her role and kept me informed. For clarity this is not a reflection on her. The agent originally dealt presented an attitude of not wanting to be there and this was evident (lack of engagement).
As always incredibly professional service.
They fixed the problem very quickly & the staff were helpful.
Very efficient in dealing with my requirements, from booking the appointment to picking up my car everything went very smoothly
Excellent work carried out
Great service and great staff. So helpful!
Got no complaints, communication was excellent throughout also.
Polite, friendly and efficient.
Very poor on this occasion, I brought in a car with a significant coolant leak and was told there was no problem I could take it away. I refused and eventually a leak was found and fixed. I was also told some coolant loss is normal. I don't agree.
The team were very polite and helped me get to the bottom of my issuse
As I said above great customer service and whilst my appointment was taking place the updates I received were very helpful and also that i needed to leave at a certain time which helped me greatly, service guy was very helpful and listened to my need
Took ages for the inspection and my tyre was declared beyond repair 2 days later at its MOT by my own garage.
As always great service
Sytner Nottingham has been helpful; they are the dealership trying to deal with the repair. Sytner Leicester have not been helpful at all; they are the dealership that I purchased the car from.
John at Sytner at Nottingham explanied everything about service from start to finish found him a great help and great customer service
Once me and the hubby looked round we went inside to get some assistance and we were were met by a lovely smiling receptionist who called for a sales man Jack Brown who supported me through the process of upgrading my BMW
very good apart from the wait times to get a service appointment, even worse if you need a car.
Service was relatively prompt but despite choosing to sit in at the dealership I had to ask for updates. Only offered a drink once in 3 hours. Was informed there was an improvement to be fitted to the car but would have to wait for part delivery.
Service took longer than the allotted time slot than I booked with no real explanation.
Could not be faulted.
I have to take time out of my bust schedule AGAIN, to return vehicle as the original problem has become worse.
Competent service. Only problem was that I needed to phone in to see if my car was ready, rather than being phoned.
Good service & attentive staff
Well looked after
Fantastic service thank you
I gave my car in on Saturday for service. I was disappointed that they didn't give a replacement car nor did they have any free drop off back home service over the weekend but can do so during the week day.
It was quite an expensive service and not everything was fixed.
Everything was as expected, no issues.
John Laytham in service excellent as ever.
My customer service manager was excellent; very courteous and customer focused. I have marked down because I felt disappointed with the courtesy car (a mini) which I felt should be more premium / comparable with my car
Very efficient and everything well explained.
I was well looked after
No issues. Able to work while I waited. Expectations set and met. Music could be quieter in the area where the work tables are.
Great service, great communication, the car was returned spotless.
I was frequently kept up to date on progress.
Service agent very caring, explained everything, follow up call to check all ok. Oil change done within the specified time slot. No problems at all on this visit.
All good start to finish
Usually would be a 5 but had no contact once car was dropped off, no video from the engineer, no details of the work that was carried out other than the update on the car itself.
the staff and service are fine, my car still not fixed , should not be experiencing issues on a 75k car
further poor experience - multiple visits and poor information provided, sadly a frequent occurrence for us. As a result we will be moving our business elsewhere and will no longer buy cars fro Sytner Nottingham.
Car sorted lucky after and felt everyone is treated the same
Work completed same day in an effecient manner. Minimum of hassle. Fair price.
Always spot on work and profesinalism
All was up to expectations.
The staff are always courteous and always explain everything that's going to be checked
Job done but had to wait
Always found everyone to be helpful, friendly and professional
Failed to identify a nail in the rear tyre despite being told about a puncture Was unable to identify / rectify sat nav issues Set the internal clock at the wrong time
The cost of an oil service was £375.00!
Kept in the picture 're my cars progress.
Initially told incorrectly that my tyres were run-flat, so run-flats were ordered for the fronts, only to find the existing tyres were not run-flat. So I now have a mixture.
Treated well at all times
To be given a lift into the city centre approx 2 miles away only to be informed that I would need to pay £10 for a taxi back I thought was disgusting and the car was cleaned very poorly I would have expected it to be to a much higher standard!
Again, not happy that I had two major faults on a new car so soon but how quickly my car was repaired and handed back to me was great
I like the ambience, friendly staff and stuff gets done
every one was very nice and car came back cleaned
As per usual service was excellent
Location not convenient from my home.Agents for many makes much easier to get to or collection and delivery option available.
Excellent salesperson who booked in my car,kept me informed and delivered on time.
The only thing we were slightly unhappy with on this visit was the time scale. We took the car on on Thursday and was told it would be treated as a breakdown so would be looked at quickly but it wasnt looked at till the Tuesday.
when I booked the service I said that I would require the car by 3pm. The message wasn't passed on, and on arrival I was told it would be ready at 4pm. They got it ready for 3.15pm then couldn't find the keys until 4pm.
As usual everything I asked to be done was done.....again top service !
A replacement tyre took 7 working days to source and fit. I am speculating that Sytners have a limited number of suppliers they can use as my local tyre fitter claimed he could obtain the tyre in 2 days for £170 less.
The service of my car was tailored to fit in with my schedule, and at short notice.
Very professional service and welcoming atmosphere in the dealership. Everything was explained well and I was kept informed at all times. I requested being able to pick my car back up for 2pm; it was ready at 1pm, so again, very helpful.
This was to test drive a BMW X2. I expected this to be unaccompanied to give time to appreciate the car (as I had done with other dealerships) but it was a fairly short session on a pre-determined route with the sales person in the car
Original reported front tyre issue not properly investigated
On this occasion I didn't get a call to tell me that my car was ready to collect, so my return journey ended up (unnecessarily) being in the rush hour.
Kept informed of progress, and was ready for collection when needed
I have good service from Sytners in Nottingham but was concerned when booking my car in for its lastest visit three / four weeks in advance to be told that the earliest date a courtesy car would be available was five weeks. This was later resolved.
I have absolutely no complaints.
Informative and professional at all times.
too many occasions to mention .
Good job and helpful staff.
Very Suportive, serious, very good customer services ...
100% care again
blue is my favourite colour
Polite & helpful staff, work carried out as requested & car was cleaned nicely for collection.
Excellent service from Martyn Burrows in the service department. Very disappointed to hear that Andy Smith will be no longer at the dealership as he has been outstanding during my many visits over the years.The end of an era.
Staff always welcoming and work is also reasonably priced, vehicle is always washed and vacuumed.
As above can not fault the service
Treating me as a real customer and explaining the service being safe!
Please see comments above
Seamless, polite and efficient service from start to finish.
Miles Always responds very quickly and it's good to feel like your being looked after
Servicing and aftercare is excellent
Pricing was clear, works were completed when I was told they would be.
can't fault the system.,
First Class Service from Professional, Knowledgeable Staff.
nothing negative to say
Lewis who dealt with me was exceptional
Just one minor (I hope) proviso - one week after completion of the service, MOT etc the engine coolant indicator showed low and I had to top it up. It looked as though the anti-freeze had been added. water top-up missed at service ?
Thank you to Raza
Great costumer service
Everything was done in an efficient, professional and courteous manner - and in the time specified.
I asked specifically for a small piece of the floor underside to be repaired and I chased the issue whilst it was in for service and was assured that it was being done. Alas sadly it was not. I'm still waiting for my copy invoice to be sent to me.
Stephen looked after me through the buying process.
The reception, personal attention and speed of service activity are outstanding. The cost for an oil change and filter seems to me to be excessively high.
Treated very well and looked after from start to finish.
Car handed back to me on time and cleaned throughout!
Easy to book a convenient appointment. Service carried out to high standard. Courteous staff
Same as above really top bloke and 1st class service!!!
The tread was measured on each tyre Which was correct...but you put the wrong tyre size on my paperwork. Unproffesional !!
on time with appointment, the finish time of appointment was actually completed earlier than stated, excellent customer service
Martyn burrows really good and very efficient
Did exactly as expected
No issues - all done OK.
Friendly team who value me as a customer
There were a few problems but staff could not do enough
Again stress free and seamless.
Martin Burrows always goes the extra mile to look after me nothing is a problem.
Everything is fully explained and clear to understand.
The problems above have resulted in 5 visits to Nottingham. Simon Luciw and Keith Hodgkins have never given up on the problems and have continued to try and solve the problems since January 2019. They are both an asset to Sytner.
Excellent communication, before, during and after the service
Polite, efficient staff. At no point was anything a problem
The service I received was poor on this visit, I felt like a number of benefits enjoyed previously had been removed as a cost cutting measure.
It is always obvious that the staff strive to offer excellent service.
The only issue was that the technician altered many in car settings, such as heating controls and did not return them to the settings I had set
I got the car returned with a full set of flat tyre warnings. I had to go back into the dealership for advice. The alarm was dealt with but the tyre pressures turned out to be uneven. At home I found two further warnings that i hadn't been told about
The requested work was completed timely and to a high level of workmanship
Staff very pleasant. Very professional garage.
Had the rear tyres replaced and now there is lacquer peel and slight mark on the alloy. I realise it is a difficult job not to mark the alloys but disappointed. You always seem to forget to reset the service light! Otherwise a very good service.
Could have used many service areas particular those near to where I live, but I chose to visit Sytner where I bought the car, but it was nearly 100 miles from whereI live.
Excellent booking process and very helpful and informative service manager. Beautiful clean car on collection. Knocked off one star because expensive.
Got great customer service. Professional, courteous and friendly. Kept informed, and felt assured at all times. Work was completed quickly and car returned spotless. Special mention to Jim Page & Martyn Burrows, Thanks.
good staff, pleasant surroundings including coffee, fruit & pastry. Good Advice from service staff, overall quick service
Sorted and without notice from the tele agent managed to sort my screen out on the day. Cost of Pollen filters is a joke.
Problem sorted quickly.
Warranty issuevsorted with very little fuss.
The service team (Martin Burrows) I have been using now at Sytner's for the last 2 years just do there job so well, look after me and keep me updated and even after i had to postpone my visit by a week, it was no trouble.!! Also my car was cleaned.
generally okay, but sometimes we need to wait for a long time to receive service/showing up the person
Ryan was really helpful. I also got calls from Mitch and others ensuring I had the best service
Excellent all round. I was made to feel that, as a customer, I mattered.
As usual, they were outstanding. I have visited other dealerships for my non bmw, and that just reminds me how good Sytner are.
Accommodating despite company mistake in booking Great valet Great service from James, follow up
Assume proper attention given to car service needs but personal attention and support from service staff was poor with excessive waiting without voluntary updates, explanations or even a printed invoice. Main reception staff however were excellent.
Brake fluid change not included in Service Pack - pretty mean if you ask me.
Quite quick and reasonable priced
No problems but paperwork was missing when we arrived
Everything was done very quickly
The car was fixed and actions to mitigate the cause of the issue have been taken too reducing the likelihood of the failure happening again.
Service staff were great. And the after care team great
Referring to the above comments I rang Sytner in Nottingham and spoke to the receptionist called Brooke asking to speak to Simon Harrison only to be told he was not at his desk, I repeated this call 3 times with the same result. Surely she could have
The whole process from booking to payment was perfect. Everything was completed to the standard I expect and I am always treated like a valued customer.
Very friendly staff. Made very welcome. Would not go anywhere else.
My car was returned partially cleaned and the seats were very wet.
A little more positivity & helpfulness could have been shown regarding a question I asked of my tyres & having them changed at the dealership.
Great customer service. Clear what was going to be done and what the price would be. Liked the "pre-end of warranty check", and the complimentary car wash. Disappointed no hire car available, so had to get lifts to and from.....twice.
Very efficient, friendly service
No courtesy car when my vehicle was booked in for recall, they also missed fitting of a sensor meaning I had to return to the garage immediately after driving off the forecourt
Repair was carried out satisfactorily
My car was in for diagnostics which remaining unresolved at the end of the day. I had to re-book for a date 11 days later! When I collected the car it was worse than when I left it. Steering heavily to the left, with the steering wheel very offset.
Unless I follow up on my unresolved issue, nothing happens
The smoothness of the whole process
Would not expect anything less
Every thing was explained to you
All my requirements were met & nothing was too much trouble.
Arrived 1-10pm for 1-15pm appt. but no one free till 1-30pm. I was to optimize my lunch to reduce lost work time but 25% lost here. The booking gave a 1h 45 work time but this actually took 2h 30+ this15mins, no updates on progress till way over time
No paperwork given for my records to prove work was completed due to recall and timing was off. Appointment was made for 90 minutes but ran over time significantly.
Gentleman on service ask me if They can do valeting for me on my car, I said yes sure, collected car untouched, so why they asked and then don't made it?
break fluid change and mot spot on video of the car check very good satisfied to know nothing wrong with the car
Had my car MOT and end of warranty check was satisfied with all that, In the past I've been offered a price for a service but found it to be expensive compared to the place I took it.
Great service and on time... Good job done guys,
Said it would be an 1hour but turned into 2
I would have given higher but the issues of the rattles still continues and needs to be looked at again
As always friendly service; courtesy and level of information
Ask for a lift to Wollaton park for my husband who was delivering my car to have a fault sorted out-was told -'we don't do that any more '- what ???- 'service experience' - what service! - I might not have another BMW from Sytner's
Sales representative was very good throughout. However pre-delivery inspection by others failed to notice a chip on the door.
Really good service from the sales executive Carl Grogan
Smooth and well communicated process.
Everything was great, however handover was slow unfortunately due to a problem with printers. Not really the sales side fault, more the business side, but still inconvenienced is slightly
David was very helpful and informative and kept us notified on the various stages of the arrival and delivery of our new car
Picking up my new car was one of the most exciting days of my life. The whole experience was smooth and all relevant information provided. Raz and the team made me feel very welcome and above all, my car was perfect and exactly what I was looking for
Once again, Sales Person gets 10 out of 10. Badly let down by the Finance person, which tainted the whole process.
Great advice from the BMW centre and very thorough with explaining the process
Its my first experience in purchasing a BMW and I'm impressed both with the car and the service I recieved.
The salesman did all that we wished and finance and reception were all very good
I was kept informed throughout the whole process with a friendly approach at all times.
Nice facility, nice staff.
David Parks desire to deliver
Great service & great car
All the people I dealt with were helpful and confident especially Martyn Orton and Carl Grogin
Car was delivered on time and all as described.
Pleasant and knowledgeable salesman.
Martin was great to deal with - friendly, knows his stuff and wasn't a pressure sales man
Centre was amazing in creating an experience for my family, the purchase was a surprise for my wife and once again Carl went out his way to make it special
informative, helpful in every way and most professional. Martin Lam was outstanding in his efforts to give us a first class experience and we will be seeing him again in 2 years time
as i said earlier the whole process is very well organised and polite
Great overall service
Bradley smart is a credit to the sytner bmw nottingham branch. He is personable and charming. I would recommend everyone to Bradley Smart. Sytner BMW would be nothing without him. A good honest car salesman, one in a million.
Purchase and delivery were both very quick and faultless.
Completely satisfied with Bradley Smart, interference and pressure from other members of the team diluted the customer experience
The only disappointment was the price paid as there was a £10000 contribution on the series 5 M sport by BMW which made it cheaper than the price I agreed to for my SE model. Had I been aware of this offer at the time may have affected my choice.
friendly and helpful staff, fast delivery.
Customer service was outstanding. Quick turn around on getting my car. Helpful and friendly staff. Couldn't be happier with my car.
Ben Goslin was a credit to the brand and dealership. Professional, not pushy and didn't rush me. Ben really listened and was really interested in our requirements and treated us like people. Ben helped me make the right choice of vehicle. Brilliant
Bradley made the whole process smooth and other staff supported the process well. Couple of minor issues were dealt with quickly and efficiently. Really good experience overall.
Bradley Smart (and others) were fantastic
Bradley Smart was very helpful and ensured I had the information I needed to decide on the purchase without being pushy.
The overall experience was good. David and Simon were polite, helpful, not pushy but explained everything really well. We feel that we got a good deal and have no complaints.
A Great Experience from start to Finish Many thank both Mr Neil Barker and Mr Carl Grogan who both looked after me with such care and attention !!
Well looked after by all members of staff and felt like a rockstar!
Paperwork was very slow.
I could find no fault and would recommend to anybody happily.
I got what I was looking for with no hard sell from the dealership.
Great service, we were able to test drive for a few hours to really get a feel for our new car. Great communication from Carl Grogan, the sales representative who dealt with us. Really happy With our choice.
Ashley Wilkes the sales adviser was professional and diligent throughout the process and kept me informed at all stages.
I had a part exhange which was not a BMW but the whole purchase was a seamless process.
They truly valued by business and Jake went above and beyond.
Excellent highly recommend
Car delivered on time and to expected standard. Very good support from Bradley Smart - proactive and friendly customer care.
Nothing special.. when you spend 80k plus on a car its nice to feel special.. something you could maybe improve
Alex the salesman was excited
I was able to drive out with the car I wanted financed with no hassle
Excellent service from Jake and the finance team
Myron Arnold was and is still being excellent; pre and post sales support by Myron is fantastic
Very knowledgable, friendly and helpful sales manager.
Excellent service as ever.
Order and delivery achieved without any problems
The salesperson ( Miles Fawcitt ) is a legend, he couldn't be more helpful if he tried.
Miles Fawsitt was professional and knowledgeable from start to finish.
Purchasing the car was fine It was that there was a fault on the window that was only picked up by me and means that I have to take the car back in to be fixed.
All friendly and professional
Sat nav not installed on delivery, had to return it. Not really prepared very well for when I collected the car so it didn't exactly feel like an experience, more of a transaction. Auto glynn protection is shocking. Applied to dirty car. See below
Professional and friendly
Ben Goslin treated me as a "person" and not as the next sale.. He was compassionate, kind and helpful and "worked" with me as to what the best deal was for me for a car. I cannot rate him highly enough
Again Miles ensured the experience was very enjoyable and went out of his way to explain everything about the process