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ABOUT SYTNER NOTTINGHAM.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Matt Kidd

Head of Business

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Mej Digva

Used Car Sales Manager

Emma Thomson

Corporate Sales Manager

Mark Lievesley

Corporate Sales Manager

Philip Bailey

Senior Business Manager

Simon Lievesley

Business Manager

Ish Kayani

Business Manager

David Maplestone

Aftersales Manager

William Parnham

Service Manager

Martin Brown

Parts Manager

Darren Norman

Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

Anthony Riley

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service considering the current climate. C-19 was at the forefront of the entire experience - from checking in, to being made welcome by complimentary refreshments. Only downside was that there was no valet service available.

Service

Excellent service

Service

Helpful and friendly.

Service

All items were addressed

Service

Booked over email which was a smooth process and on the day fully updated. A great service

Service

Very quick turn around of car

Service

Happy

Service

Nothing was to much trouble.

Service

Got the job done with no fuss.

Service

Professional customer service

Service

Easy, efficient service

Service

The staff have been very friendly and approachable, the service is also very speedy and the staff has given me a call about 2 weeks later to check if I were happy with service.

Service

Quick efficient service.

Service

Good service

Service

From entry to exit well informed and treat well

Service

Even though there were problems with the tyres being unavailable more expensive ones were offered at the same price of the original cheaper ones.

Service

It was done in a highly professional and reassuring manner.

Service

I dropped the car off the previous evening and was kept up to date with the progress of the service including a health check.

Service

As above- great customer service

Service

Always informative and good communication and very vivid safe

Service

I couldn't fault it at all.

Service

I'm marking down one point here, but not for reasons of service or personel... The link i were sent for the knowing what phase my car is in... didn't work. It only ever said my car had been received/arrived. The pie chart never updated.

Service

Staff are friendly but professional. The also take time out to call to check if the service went ok.

Service

The car was returned in perfect condition . Any concerns I had were confidently discussed and explained by Nick.

Service

See above

Service

The service experience was superb. My purchase was managed by Ben Gosling in a highly professional manner from start to finish, kept me informed of the process and handover was very smooth.

Service

No problem with collection at agreed time and work carried out as requested

Service

Really good service from arrival. COVID setup was clear. Took a bit longer than estimated.

Service

Everything fine, just took a little longer than the previous estimate

Service

All good,no hassle.

Service

had troublesome issue at end of vehicle warranty this month. Sytner Nottingham went out of their way to be helpful in resolving

Service

Clear communication at all times, before during and after the service.

Service

Because service super efficient ...

Service

Good customer service, I feel my vehicle is in safe hands. I like to receive the free vehicle health check, when taking it for a MOT

Service

Staff explained well the process.

Service

Service carried out in the time advised, no difficulties experienced.appoin

Service

You collected the car and returned it as advised

Service

Outstanding

Service

Very polite and pleasant.

Service

Great service.

Service

Friendly and proffesional

Service

Sytner personnel were extremely helpful and informative

Service

Very sarisfied with staff and facilities. Good prompt advise

Service

Revelry thing done professionally and on time.

Service

Given current Covid restrictions all staff were very professional

Service

I believe my contact was Nick. He was professional, honest and efficient. He did what he said he would do. That's quite rare.

Service

Very Professional and mindful of Covid Safe Working Practices.

Service

Great service

Service

Because of the way the business is run

Service

Very good service and great communication and updates on what was happening.

Service

visited the service dept, James Young was very professional and extremely helpfull.

Service

great service

Service

Excellent service and customer experience. Reliable

Service

As above. Fantastic communication and customer service.

Service

Great from start to finish

Service

Excellent service and thank u for collecting the car.

Service

See other answer

Service

As above

Service

Simon Harrison dealt with my problem in a professional and friendly manner. He kept me informed at all times and returned my calls promptly. I was impressed how efficient he was in dealing with a warranty issue.

Service

Had two hour relaxing in the waiting are

Service

Excellent Covid-safe environment and overall experience.

Service

Although we are all in the Covid crisis, I found the care and service given was of a very high standard and well organised. I do think the car could have been washed on the outside though.

Service

As above really. It's clear staff take pride in their work and that echos with the service they provide

Service

No complaints.

Service

I was fully satisfied on this occasion as I have been with all the other services in the past.

Service

Because the service provided by John Laytham was - always is - superb, not just in terms of Sytner Nottingham but by comparison with any other service admim. / technician I have have ever dealt with in the motor industry.

Service

All good

Service

Very satisfied, it was not a bad experience

Service

Sytner have always been able to sort out any issues b=very quickly and with minimal fuss

Service

I dealt with John when I dropped off my car and he was polite, friendly and explained everything in details.

Service

Always do what they say they will do and very easy to deal with. It was also really nice that when my youngest son took his older BMW to get MoT'd at Sytners he was treated exactly the same as when I take my new BMW for servicing - well done Sytners.

Service

Excellent service

Service

Operating effectively and efficiently through covid

Service

Does what it says on the tin

Service

No fuss job completed on time.

Service

ALWAYS GREAT SERVICE AT NOTTINGHAM

Service

Very quick and efficient and kept up to date all day with either a phone call or a video. The young man dealing with my Mot and service was knowledgable when I asked questions and was lovely and courteous too! A credit to the service department.

Service

The customer service was top notch

Service

Job completed, kept informed of any problems as awaiting part.

Service

Great Service

Service

Quite like the short follow up video, a longer wait than usual but this was more to do with the virus than Sytners.

Service

As expected. Thorough and professional service.

Service

Simon is best service advisor I have ever had everything is taken care of

Service

Welcomed in a curteous professional manner, safe environment, service completed satisfactorily.

Service

Louise in service reception was very polite, communicated well and efficient

Service

Sytner one to trust my BMW too

Service

There was a bit of outstanding paperwork that I needed to chase but it has been cleared up.

Service

very quick service

Service

Everything was completed correctly and as required.

Service

If I feel that there is a problem, the management have always tried to sort it out for me.

Service

Couldn't have gone better

Service

Did every thing I asked to be done

Service

We have dealt with Sytner for over 10 years now and have always been treated in a very professional way. We have been impressed with the way you have handled this covid nightmare. Gratefully yous 2 Old gitts from Mapperley.!!!!

Service

Dealt with issues quickly Rang me back when they said they would Safe and efficient handover Polite abs courteous staff

Service

Let me know what was to happen kept me informed good service

Service

MOT and service as planned, and made aware of any issues arising from the work, as I would expect.

Service

See above

Service

Originally went to Derby and wasn't satisfied however Nottingham was so helpful, courtesy car supplied easy, helpful and spotted and repaired the fault so much quicker

Service

Nothing more to say. I am happy.

Service

Louise was fantastic in communication with myself. Health Checks and works were clearly explained and thorough.

Service

Impartial advice given to solve an unrelated problem.

Service

Efficient, polite and keep me informed whilst my vehicle is with you.

Service

Very happy with everything

Service

Everything was as expected

Service

All good, staff were helpful and informative.

Service

It was straightforward and hassle free. Particularly liked the video summary showing tyre wear etc

Service

Great service

Service

Great service year after year! Laser focus on customer experience- even in challenging times ??????

Service

Helpful and solve my issues, postive.

Service

Simon was excellent as usual.

Service

Straightforward

Service

Very friendly service

Service

I am completely satisfied with the service..

Service

With current Covid19 lockdown restrictions it was good to have the level and quality of service I received from Sytner BMW Nottingham.

Service

No complaints. Good communication and service

Service

No issues

Service

Everyone I have spoken to has been very friendly and kept me up to date with the work being carried out on my car

Service

They work very hard and reduced the service charge based on the comments above.

Service

Good service overall just a bit expensive

Service

Though the time taken was a lot more than the original estimate, this was due to Covid track and trace results and the staff communicated and explained every very well.

Service

Absolutely perfect I would recommend Sytner Nottingham to anyone. It would take a lot for me to buy a car from anywhere else now. Simply better than any experience I had with anyone else and I've been driving for over 20 years.

Service

Free car survey

Service

Good service, covid made the turn around not as quick as id of liked as some staff had to go home, but it can be helped in this pandemic..

Service

Fantastic Customer Service

Service

Care and attention, kept me informed at all stages.

Service

They covered all they said they were going to do and went through afterwards

Service

Excellent customer service

Service

I can always rely on them.

Service

Everything was COVID safe and staff took the time to explain the process beforehand.

Service

Very good and slick service under pandemic conditions, felt safe in the dealership with the precautions taken.

Service

Kept me updated on the progress.

Service

Always a good service from reception to completion

Service

Professional and courteous

Service

Well organised. Did what they said they would do.

Service

Excellent - no issues and very professional

Service

You did everything you said you would do and more. The service I was given was excellent. I couldn't be more happy and satisfied.

Service

Service personnel were good given we are in a pandemic

Service

Dealt with professionally.

Service

100% satisfied

Service

As mentioned above. There has been a lack of courtesy missing that I had with when I had a Mercedes. So in that aspect bmw misses out on that 1 star for me. Apart from that great people. Very efficient.

Service

Efficient service

Service

The car was checked thoroughly.

Service

Staff always ask how I am, nothing is ever too much

Service

As above

Service

As above

Service

COVID message said someone would call before I arrived. No call - went into reception 10 mins after 09:30 book-in slot

Service

They were all very friendly and it was all really well organised while having a nice environment. Great service all round.

Service

No hassle intervention

Service

Was kept informed of progress of the car with a satisfactory outcome

Service

Always very informative when doing my service and I think getting the video from the service department taking you through your service is great!

Service

As with answer above

Service

As above

Service

Easy booking process, sorted on time.

Service

My car was booked in for a brake fluid service and an MOT but, while it was at Sytners, they arranged for the next service, due in March, to be carried out under guarantee when BMW gave them authorisation

Service

On this visit January MOT, work carried out and parts changed to requirement needed.

Service

The service was excellent, especially the collection and return of my car. The phoncall and messages regarding this survey are not! You can be sure I will let you know if I am unhappy.

Service

Helped with everything and easy to deal with.

Service

Matthew Childs in MINI always works really hard to ensure I am satisfied. Top service from a top bloke. :) James the service advisor is always wonderful. Such a lovely guy.

Service

Once again a very professional service. Only disappointed it was not cleaned before collection (due to Covid of course)

Service

Fast friendly and efficient

Service

Carried out airbag recall quickly and professionally and even carried out a free health inspection that was not expected.

Service

I was seen to quickly and felt safe even during lockdown.

Service

Kept me up to date with info

Service

The systems are pretty clinical even allowing for non COVID times

Service

Efficient and friendly

Service

Very professional and courteous

Service

No problems

Service

The recall job was done quickly and efficiently and I got a phone call from Martin upon completion

Service

Well policed COVID rules.

Service

As above

Service

No hassle.

Service

Consistent quality of service over the years

Service

Not only did they do a software update, but they also did a service at the same time because it was shortly due this saved us having to go in again in the near future

Service

Good service, timely, prices within my expectations

Service

Everything done within the time told and more recalls done why the car was there so no need for extra visits

Service

Easy to book in online, courtesy call to update re Covid rules, very efficient reception service with well signed instructions re Covid distancing, hand gel on entry/exit of premises, keys cleaned prior to handover, video/explanation of work.

Service

They are totally Bang on with whatever you need help with

Service

Did what they were asked to do in the timescale promised. Took the necessary precautions recognising the Covid situation.

Service

Helpful and early notification of the action you are taking on the car plus a video.

Service

You did the recall repair in the time you stated

Service

Hugely professional

Service

The staff were very knowledgeable and kept me informed of the work being carried out. Would highly recommend and will do so in the future.

Service

I managed to get my dream car.

Service

It's expensive but the quality is worth it

Service

Efficient and simple

Service

Excellent Covid measures and outstanding service from Martyn Burrows from dropping off the car to collection

Service

Had an intermittent fault with the electronic opening of the boot which baffled everyone but a new part was fitted and this cured the problem

Service

Seemless service

Service

I thought that the video was particularly useful and informative.

Service

The d3ealership were very good and courteous

Service

They did all that I asked them to.

Service

Full service on my BMW M2 Competition and windscreen replacement all completed and updated regularly by Scott and Becky! Wonderful personalised video health check of my car too while in the workshop on the ramp! Thanks!

Service

Everything was carried out smoothly and efficiently.

Sales

Sales advisors were very helpful & knowledgeable

Sales

Good, efficient service and handling of my purchase

Sales

George was able to accommodate with my circumstances and made this purchase possible. He gave clear explanation on the process, what kind of timeline we should be expecting. Nothing was too much for George. Made the whole process a smooth journey!

Sales

Eager to complete the deal, and efficient in accomplishing it

Sales

Professional, prompt, personal service. Thank you Ben Goslin.

Sales

Bradley Smart did a great job in communicating, supporting and providing the surprise to my wife for her 50th birthday. nice work Bradley

Sales

Great service and options

Sales

The process worked very well.

Sales

Very satisfied, everyone was helpful friendly and did they best they can in the current COVID climate

Sales

Great service from Brad and Phil

Sales

Amazing

Sales

Professional and considerate at all times even when my serious accident meant that the order was amended and delayed.

Sales

Nick kept me up to date throughout and was very helpful.

Sales

In spite of the pandemic it was a satisfying experience.

Sales

George delivered the car in excellent condition and was extremely professional.

Sales

As above, fully informed of the process. Felt valued by the business and really made picking a new car feel special even though i am aware its not the most expensive car on the lot

Sales

Smooth and hassle free.

Sales

Bradley Smart was always helpful, polite and professional. Nothing was ever too much trouble. I would definitely recommend him and BMW Sytner Nottingham

Sales

Everything went like clockwork and was very well planned - esp. given the curret Covid restrictions

Sales

Very slick. Very covid secure. Not rushed and always thorough.

Sales

Martin Lam and Mohammed Raza were exceptional in organising the before, during and also after the hand-over of my new car.

Sales

There was just a very slight issue with communication, but once sorted, everything went very smoothly. On collection of my vehicle i felt like royalty.

Sales

Very satisfied, no issues at all and very easy and smooth.

Sales

Our experience was made even better with the help of your car sales executive George Postlethwaite from the moment we visited your show room to place the order on our BMW X1 sport to collecting our car was brilliant

Sales

Best new car sales exec I have come across in years. For just about the first time I was not a painful ordeal in being made to feel a sucker.

Sales

Even with Covid affecting everyone we still felt looked after and appreciated the support from Ben and the team.

Sales

Bradley Was very helpful and pleasant. He was very good throughout. He updated us all the way

Sales

All good COVID procedures good service excellent very professional in and around car

Sales

As above Carl Grogen was a good lad good at his job put me straight on all I needed to know a very good assets to BMW I would Definitely use him again thank you Carl ??

Sales

Very attentive, fully knowledgeable. The online select, click and collect was a great experience, enhanced by the interaction with the dealership

Sales

Everything was carried out very professionally but still remained friendly and accurately

Sales

With how the world is you could not ask for anymore again Ben was brilliant...!!!

Sales

Whilst we had a delay due to vovid , Ben kept us informed about possible delivery dates...extended our insurance ( motability).. not sure why we didn't decide on a BMW before ..very very happy with it ... Great experience .

Sales

Collecting my new car was hassle free

Sales

Apart from a slight delay due covid/brexit everything went literally as planned and by the book.

Sales

I was a returning customer to BMW Sytner Nottingham due to the excellent experience last time. this time was very different due to the Covid restrictions but was equally as good an buying experience as the first, all things considered.

Sales

COVID secure, helpful and kept well informed.

Sales

Nick and Alex both very professional and helpful nothing too much trouble

Sales

Unfortunately few scratches on the car when I came to take delivery, however this isn't the sales areas fault and Ben worked to resolve these as quickly as possible.