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Car was serviced and ready at the time expected. It was good to arrive at Sytner and see all the COVID precautions was in place which cannot be easy for staff to deal with each day.
In for warranty check and MOT. Dealt with speedily without a hitch. Able to make car available earlier than planned following our request.
Stress free, efficient service
Kept me updated with diagnosis and cause of the problem found and fixed.
Happy with the service from start to finish
The service dept were helpful and professional
Issues resolved with minimal disruption, clear communication at all times
Everything went according to plan
As above. Really impressed and nice team
Polite and efficient service.
Car was in for diagnostics but the team ended up fixing the problem within the time too.
Easy booking, excellent service, work completed before expected.
Very professional, customer experience focused team. Feel welcomed. The team are very efficient and know their product. John in the service team is very good and remembered me and my cars.
I was looked after very well by great staff that were very helpful and knowledgeable
I was kept informed of the progress and it was done quickly and efficiently. My car was washed and looked like new again!
Courtesy call before the appointment as a reminder. Good quality loan car Useful video summary of MOT and service
Always was calling with updates
Did everything as they said they would
From start to finish the experience was friendly, courteous - I will kept informed of the progress and time was taken to ensure I was happy with the work carried out.
Efficient, friendly staff. Work carried out on time.
Speedy service, with somewhere for me to work and wait
Client care at its best
Efficient. Professional. Competent.
Office staff could not do enough for me. Very professional and very helpful the entire time. With a special mention to Nick Black who handled my service and technical issues from beginning to end
Everything on point
I had a problem with the sat Nav and the service department called and let me know the likely cause and cost which was reasonable and spot on.
Professional and welcoming.
Efficient service, completion of task by the required time and competent and friendly staff.
Get it done while you wait, with access to wifi very good
Good service friendly staff.
The job was done quick and and I also got my car cleaned which was a massive bonus.
expert advice and knowledge
Only positive experiences!
I have nothing but praise for this team, they all go the extra mile for the customer which makes it a pleasing experience even if it blew a hole in my pocket. The costly invoice was eased by taking advantage of the interest free payment option
Very good service
Everything needed to be done was completed
Quick to book a slot, courtesy call reminders, timely work with clear communications.
Very thorough with all checks of the vehicle and give full list of faults found.
What I wrote above, plus Nick had a genuine interest in cars which is refreshing and acknowledged I didn't want my car sat in the carpark all day
Sytners were very good to me
Relaxing friendly atmosphere a well deserved maximum score
The young man who dealt with me was extremely pleasant and explained things to me and also cleaned the car outside which I was very grateful for.
Same reasons as above. I was also impressed with the cleaning/valeting of the car and its condition when I collected it.
Very happy and kept up to date with progress of service & MOT
Very happy with the service from all staff both service and sales
I'm a vehicle technician for another dealer. BMW Notts made me feel special and can't do enough for me. I live in derby but go the Sytner Nottingham as they look after my car.nice friendly staff. My car is in mint condition and they take care of it.
Easy to book and they knew what they are doing.
The work was explained , carried out as planned and Keira was first rate.
Efficient and friendly service - and the cup of tea was most welcome.
The required work was completed in a timely manner.
Service done efficiently & satisfactorily
First class customer service, nice relaxed atmosphere
Full marks to the service engineer who did a great job on the service - car felt like new again
Easily Achived my expectations by going above and beyond
Very welcoming and done before I finished work and asked for my car
Loved the video
Smooth, professional and efficient service received.
Friendly, easy to talk too and with a quick turnaround time.
Friendly staff and quick and efficient service.
Wheel repairs excellent cannot determine where damage was great job.
Excellent service and staff always friendly
Professional and efficient service
Fixed my problem whilst I waited
I don't think anywhere could do better. lol maybe it might be a good idea if other companies took notice of the high level of customer service that you provide.
Efficient and excellent customer service. Looked after but Keira
All work carried out on time to a very good standard. Curtesy car available as requested.
Great customer care Work carried out was to a high level and has solved the two issues I had with my car.
They couldn't have done more to make us feel welcome. Even moving my car as i had parked it in the wrong car park.
I had no issues from booking to completion.
Car was fixed within the day was kept up to date with what was going on. Got my car back cleaner than when it went in.
As above, brilliant.
Swift, assured and professional. Nothing more could be asked of the team.
All ways look after my g82
Everything done as discussed
Good communication throughout the day, including online updates. Service Representative even managed to save me the partial cost of the service due to an unexpired service plan being in place on my approved used vehicle.
As the world opens up after lockdown, it's a great feeling to deal with such a lovely branch here in Nottingham. I was even helped with a nearby walking route as I waited. Thanks for excellent service care.
Service was good and 4 stars reflect my views
Excellent service with updates.
Quick resolution of issue.
Good staff and follow up.
Staff were polite and courteous
Staff providing the service were excellent
Simon Harrison and Carol Wheatley have followed through with all the issues raised with my car and reported back in a timely and efficient manner. Great service from Sytner Nottingham!
no hidden extra costs all very efficient and first rate what i would hope from bmw!
John the service advisor was very professional.
Very efficient and friendly staff
As mentioned before excellent service.
John was very helpful and sorted issues out quickly which meant i was back on the road very quickly
nothing to complain about
Staff was polite and friendly and gave me the necessary information i required
Good service and communication
All work done on time friendliness off staff
Service with smile
Having a visual account via been sent a video of my MOT, gave me confidence that the MOT was carried out to law and I wasn't ripped off.
Staff know what they are talking about and explain in a easy clear manner
The staff are very welcoming and took interest in me. I felt valued even with an older car
Brilliant service and smiling faces on arrival
Work completed on time
They do exactly what they say that they will do, promptly, professionally, and competitive on price.
Quick and easy
Did the job no hassle.
After waiting 10 mins or so to seen, I explained issues to a wonderful young chap, who I believe has been in your employ for some 4 years - Mr Jack Kerr I believe his business card read. Pleasant, polite and informative without being over-indulgent!
Everything went exactly to plan, well looked after and kept up to date with progress
Other than the wait for the hire car , very good service
Informative and professional at every stage the care was of the highest quality The service Technician (Simon) kept me informed at every stage
Courteously arranged service for my convenience. Confident a good job will be done and excellent follow up advice.
Excellent initial contact by BMW to arrange service. Excellent customer care and hospitality whilst waiting for completion of service. Plus the ability to track the progress of work together with video feedback is good.
Sytner Nottingham is very well organised, the staff are polite and welcoming and keep customers informed of progress.
Although I had to wait for my parts the service I received was good overall it took almost 2 weeks for me to get my car back staff kept me upto date about my car thank you
The lady who attended to me was very helpful. She explained what was going to happen with my car in great detail. She also did not progress anything without my permission. A polite lady who did her best to keep me updated.
Really professional, empathy, and the vehicle was repaired under warranty. Plus I was provided with a suitable courtesy car.
All Options explained by the service rep (Keira Heath). Polite, professional and welcoming
As mentioned above, the service team were friendly and welcoming, communication was excellent. Refreshments were offered which was nice.
Matt, Paddy, Becky and the team are fantastic. Thank you!
It was nice to work with James - very approachable and understanding.
Last time was great. See above for track record (in brief).
nothing to fault really
Did everything they could To find the problem.
My safety recall was dealt with efficiently. And as a bonus the car was cleaned.
Work completed and I was kept informed of progress throughout
Very satisfactory, great service
No negative issues
I was kept informed as to what was happening with my car
The issue was taken very seriously (despite the car seeking fine) and a replacement car was sorted
Easy and professional
No issues at all.
Work carried out as required and kept informed throughout
Car completed on time and as per request
Everything was done in a very professional manner - just as you would expect from Sytner
My car came in with flood damage which resulted in an insurance claim. There has been issues since which have all been resolved without a problem and I've been given a courtesy car each time. Having the same person in service is helpful
Keira Heath deserves special mention. Excellent communication throughout and her initial check to see if the problem might be covered by my BMW warranty put my mind at rest.. The mature dark haired slim lady also embodies great customer service.
Always made to feel very welcome
Always a good service .
great customer service
Quick and efficient
Everything whet very smoothly with no fuss or hiccups.
Great customer service throughout
I am very happy with the service.
Always eager to help and facilitate any problem you might be unlucky to have.
Excellent staff and pleasant facilities, kept informed at every stage
Completed in the time quoted, video from tech displaying the health of the car, no issues.
Pleasant surrounding great team.
Keira in servicing was very helpful.
All work carried out very efficiently
I feel confident that the work is carried out to a high standard
Carl Grogan made the experience completely satisfying from beginning to end.
An exceptional level of customer care from start to finish.
Exemplary service as usual, even though much of it was by telephone given the pandemic restrictions.
All the dates were met, Jessica maintained contact throughout the process, so we knew what to expect and when.
Friendly, knowledgeable and good selection of cars in the showroom
I found the experience of buying a new car from Sytner most enjoyable and the staff extremely helpful and knowledgable
My sales rep was amazing and gave me all the options to enable me make the choice that was right for me. He kept me informed all the way through the process .
5 Stars all the way! Nick Drewitt is the epitome of what a good sales person should be. Attentive, professional, knowledgeable and warm. Nick went the extra mile and made our experience a memorable one.
I had a unique situation which was dealt with quickly and effectively.
helpful bearing in mind covid restrictions
Professional staff swiftly responding to questions and clearly understanding and exceeding my requirements
The environment was clean and fresh with all covid guidelines being followed. Very nice area to look around in comfort.
Smooth purchase from start to finish.
Lauren was great, making sure everything was sorted.
Great staff, polite and professional. Jessica our sales executive was very knowledgeable and took care with every aspect.
Professional, friendly, knowledgeable, efficient.
Extremely very relaxed atmosphere
Ben Goslin the salesman was very friendly and helpful! Not a question was left unanswered.
Kept me informed all the way
No problems at all , car was ready a month early.
The sales rep Jessica Richardson was fantastic
Everything was handled efficiently and quickly
The service is so professional I will always come back to sytner for my cars because of how they make me feel.
Simple and very straightforward
Throughout the decision making process we received excellent customer support. We were kept fully informed about the options available and delivery dates.
Very easy and pleasant experience, car was in exceptional condition on collection and the handover process of my part exchange was extremely easy!
Very relaxed environment and treated great, offered refreshments and Ben took the time to show us around our vehcile etc. without rushing us out of the door. My partner and I will definitely look to Sytner Nottingham again once our PCP term is up.
Stephen & Martin was excellent
Stephen made the whole experience straight forward and stress free and found us the perfect car!
Kept up to date on the order. Handover went smoothly, everything was prepared and sorted ahead of time.
Staff very friendly, helpful and knowledgeable, also very patient... love the hot chocolate too .. thank you
I always receive very good service at Sytner Nottingham. The people who work there are very friendly and helpful.
very satisfied, when searching for my car of interest, Andrea had picked up that the parking sensors were important to me, and he ensured the model I wanted had the key features that I wanted.
Very satisfied We were made to feel special and offered a full test drive to help us make the right choice of vehicle
Professionally handled and all necessary safety steps taken
Excellent level of service, nothing was too much trouble. Many thanks to Jessica
Nothing was too much trouble and I cannot fault the aftercare from Jess
Everything along the way was as smooth as could be from ordering the vehicle. The gentleman who dealt with my order from start to finish couldn't do enough, kept me informed all the way, covid didn't help with my car being delayed two months
No problems at all
As above ,outstanding service
Bent over backwards to help during a trying pandemic
M4 comp is mint
Customer wishes paramount
Kept updated about the progress of the car from start to finish and made a call even after receiving the car.
All very professional and kept informed at all times.
We got what we was looking for with in a very short space of time and stress free with a good deal
was under a cover , well presented and quick
Due to COVID it is slightly less personal. Even though the communication was through email it remained relatively straight forward
Very satisfied and everyone was very helpful and friendly
Had excellent sales service from Carl Crogan he was attentive, responsive and kept me well informed at all stages
Excellent service from Carl Grogan
even under covid it was handled very well.