Loading...

ABOUT SYTNER NOTTINGHAM.

We have the expertise and knowledge to help in every possible way.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Matt Kidd

Head of Business

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Mej Digva

Used Car Sales Manager

Emma Thomson

Corporate Sales Manager

Mark Lievesley

Corporate Sales Manager

Philip Bailey

Senior Business Manager

Simon Lievesley

Business Manager

Ish Kayani

Business Manager

David Maplestone

Aftersales Manager

William Parnham

Service Manager

Martin Brown

Parts Manager

Darren Norman

Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

Anthony Riley

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They work very hard and reduced the service charge based on the comments above.

Service

Absolutely perfect I would recommend Sytner Nottingham to anyone. It would take a lot for me to buy a car from anywhere else now. Simply better than any experience I had with anyone else and I've been driving for over 20 years.

Service

Free car survey

Service

Though the time taken was a lot more than the original estimate, this was due to Covid track and trace results and the staff communicated and explained every very well.

Service

Good service overall just a bit expensive

Service

Good service, covid made the turn around not as quick as id of liked as some staff had to go home, but it can be helped in this pandemic..

Service

They covered all they said they were going to do and went through afterwards

Service

Excellent customer service

Service

I can always rely on them.

Service

Fantastic Customer Service

Service

Care and attention, kept me informed at all stages.

Service

Everything was COVID safe and staff took the time to explain the process beforehand.

Service

Very good and slick service under pandemic conditions, felt safe in the dealership with the precautions taken.

Service

Always a good service from reception to completion

Service

Well organised. Did what they said they would do.

Service

Professional and courteous

Service

Kept me updated on the progress.

Service

You did everything you said you would do and more. The service I was given was excellent. I couldn't be more happy and satisfied.

Service

Excellent - no issues and very professional

Service

Service personnel were good given we are in a pandemic

Service

Dealt with professionally.

Service

As mentioned above. There has been a lack of courtesy missing that I had with when I had a Mercedes. So in that aspect bmw misses out on that 1 star for me. Apart from that great people. Very efficient.

Service

The car was checked thoroughly.

Service

Staff always ask how I am, nothing is ever too much

Service

COVID message said someone would call before I arrived. No call - went into reception 10 mins after 09:30 book-in slot

Service

Efficient service

Service

As above

Service

100% satisfied

Service

As above

Service

As above

Service

As with answer above

Service

They were all very friendly and it was all really well organised while having a nice environment. Great service all round.

Service

No hassle intervention

Service

Always very informative when doing my service and I think getting the video from the service department taking you through your service is great!

Service

Easy booking process, sorted on time.

Service

Was kept informed of progress of the car with a satisfactory outcome

Service

My car was booked in for a brake fluid service and an MOT but, while it was at Sytners, they arranged for the next service, due in March, to be carried out under guarantee when BMW gave them authorisation

Service

The service was excellent, especially the collection and return of my car. The phoncall and messages regarding this survey are not! You can be sure I will let you know if I am unhappy.

Service

On this visit January MOT, work carried out and parts changed to requirement needed.

Service

Helped with everything and easy to deal with.

Service

Matthew Childs in MINI always works really hard to ensure I am satisfied. Top service from a top bloke. :) James the service advisor is always wonderful. Such a lovely guy.

Service

Once again a very professional service. Only disappointed it was not cleaned before collection (due to Covid of course)

Service

Carried out airbag recall quickly and professionally and even carried out a free health inspection that was not expected.

Service

I was seen to quickly and felt safe even during lockdown.

Service

Fast friendly and efficient

Service

The systems are pretty clinical even allowing for non COVID times

Service

Efficient and friendly

Service

Very professional and courteous

Service

Well policed COVID rules.

Service

No problems

Service

The recall job was done quickly and efficiently and I got a phone call from Martin upon completion

Service

Kept me up to date with info

Service

As above

Service

No hassle.

Service

They are totally Bang on with whatever you need help with

Service

Good service, timely, prices within my expectations

Service

Not only did they do a software update, but they also did a service at the same time because it was shortly due this saved us having to go in again in the near future

Service

Consistent quality of service over the years

Service

Did what they were asked to do in the timescale promised. Took the necessary precautions recognising the Covid situation.

Service

Easy to book in online, courtesy call to update re Covid rules, very efficient reception service with well signed instructions re Covid distancing, hand gel on entry/exit of premises, keys cleaned prior to handover, video/explanation of work.

Service

Everything done within the time told and more recalls done why the car was there so no need for extra visits

Service

Helpful and early notification of the action you are taking on the car plus a video.

Service

You did the recall repair in the time you stated

Service

Hugely professional

Service

The staff were very knowledgeable and kept me informed of the work being carried out. Would highly recommend and will do so in the future.

Service

I managed to get my dream car.

Service

Excellent Covid measures and outstanding service from Martyn Burrows from dropping off the car to collection

Service

Had an intermittent fault with the electronic opening of the boot which baffled everyone but a new part was fitted and this cured the problem

Service

Seemless service

Service

Efficient and simple

Service

It's expensive but the quality is worth it

Service

I thought that the video was particularly useful and informative.

Service

They did all that I asked them to.

Service

Full service on my BMW M2 Competition and windscreen replacement all completed and updated regularly by Scott and Becky! Wonderful personalised video health check of my car too while in the workshop on the ramp! Thanks!

Service

The d3ealership were very good and courteous

Service

Excellent and efficient service on the day.

Service

Stuart has been very attentive and flexible with my requests

Service

All work completed promptly and correctly.

Service

Martyn Burrows along with John will always call me to explain what work is involved should there be any needed and are available to answer queries

Service

Excellent service at difficult times,

Service

Great staff, good service

Service

No surprises, clear communication and very efficient

Service

Easy to arrange

Service

Polite, professional staff highly experienced and helpful. The garage gives the impression of a well managed place. It is a pleasure to be there

Service

Superb service

Service

Just all round good service

Service

Good telephone customer service post service.

Service

Outstanding service

Service

as before no problems

Service

Particular thanks to all the staff during COVID-19 times. Your service is very good.

Service

Very helpful staff

Service

Very good service

Service

Service carried out quickly and efficiently.

Service

Very impressed with organisation in very difficult times.

Service

Staff very polite and efficient

Service

Repair work was carried out as efficiently as possible, though apparently technically complex and I was always kept informed. I've had little opportunity since to use my car due to lockdown but early indications are the faults have been rectified

Service

great customer service despite covid restrictions

Service

Issue with car was completely sorted. Car wasn't part of recall but issue was still sorted

Service

It went as planned and to the point

Service

Very good customer service, got me booked in straight away and I was happy with the service

Service

Kept informed throughout, knowledgeable staff, great work given the current COVID restrictions.

Service

Great management follow up on service visits, do what they say they will . Last particular visit was a warranty item no fuss.

Service

Very friendly service, any queries given were answered clearly and swiftly.

Service

Good management good overall service

Service

Service was required which was completes and then got a follow up customer care call to make sure everything was ok

Service

Every thing I wanted had been done

Service

Great service very friendly and helpful

Service

Fast and efficient

Service

Excellent customer service

Service

Happy with the service. No issues with ordering a new car. The process was simple and I wasn't rushed or pressured.

Service

Good communication at every point of progress.

Service

All work completed on the day of visit, good attention paid to being covid 19 compliant, peace of mind that car having been checked over and serviced should now see me through the winter months.

Service

No issues everything g some as promised and expected

Service

I was treated well and safely, kept informed of progress and my car feels fine, so I assume the work was done properly - it's unfortunate you can't provide the usual cleaning service at this time, but I fully understand why!

Service

Great customer service

Service

A very reliable service and responsive to my needs

Service

Although car had to be kept for repair they helped me get a replacement so I could get home.

Service

All the staff are fantastic

Service

Great communication...

Service

Efficient service and done on time as promised

Service

Sytner service went well. Car finished on schedule. Inspection report helpful.

Service

Rina really went above and beyond to make this unexpected repair the best experience it could be.

Service

Nothing but a positive experience

Service

Would return again in the future.

Service

Everything was done professionally and efficiently

Service

everything was on time and as set out when it was booked, so again can't complain.

Service

Service is always efficient, but friendly and I feel it is completely honest; I am not advised to replace or renew anything unless and until it is necessary.

Service

From meeting the BMW rep to aftercare and followup. If it was my company I'd showcase this. Sometimes you get it right and this is a jewel of Nottingham Sytner.

Service

Very satisfied good all round service

Service

Friendly, professional and competitive service. Good communication, did what they said they would do. Made sure I was pleased with result.

Service

They were very clear with their information, their facilities were Covid compliant and they offered quality service.

Service

Sytner Nottingham managed to rectify a problem that another branch had not been able to resolve, thank you.

Service

Was informed on every move from start to finish

Service

My contact at the dealer was polite and professional and the service was completed as required.

Service

Friendly service

Service

All the matters that I had raised appear to have been resolved.

Service

No issues. Very efficient

Service

Even in today's strange times, I was made to feel welcome and valued.

Service

Faultless management of my car recall

Service

Professional service

Service

So easy to book and take the car in. Staff are helpful and competent.car is always ready on time.

Service

All staff on point

Service

Great friendly customer service......expeditious resolutions each time.

Service

Allowed to wait in comfortable, warm, safe surroundings. Good Covid precautions. Prompt attention from admin and technical staff. Good explanation of queries re tyres, next service etc.

Service

Leaving my car's care in Sytner's hands give me absolute peace of mind that everything will be done professionally and faultlessly.

Service

Excellent service - kept informed with text reminders and a personal call the day before the car was to be dropped off. All work completed on time - short video of vehicle health check helpful. Staff helpful and courteous. An excellent experience.

Service

Service reception easy to drop off and collect Kept informed of progress and able to collect car on time

Service

Smooth visit

Service

I was a returning customer to BMW Sytner Nottingham due to the excellent experience last time. this time was very different due to the Covid restrictions but was equally as good an buying experience as the first, all things considered.

Sales

COVID secure, helpful and kept well informed.

Sales

Nick and Alex both very professional and helpful nothing too much trouble

Sales

Unfortunately few scratches on the car when I came to take delivery, however this isn't the sales areas fault and Ben worked to resolve these as quickly as possible.

Sales

As good as it can get in the current lockdown circumstances!

Sales

This was difficult due to collecting the car during Covid however everything was as good as it could have been.

Sales

The sales executive was attentive and listened to my requirements.

Sales

pretty smooth sailing even with covid was kept up to date etc

Sales

The centre is always welcoming and the vehicle is presented in a professional manner on collection.

Sales

From start to finish the experience was first rate, as has always been the case with every BMW I've purchased from Sytner BMW. My New M8 is an incredible machine and Nick, Simon and Martin were always on hand to answer queries and provide assistance

Sales

The updates were helpful and they worked around me and my pregnancy

Sales

Ben was extremely helpful throughout the process.

Sales

Good Sales guy, good communication and nice to deal with.

Sales

Extremely satisfied love my new and the team made sure I knew everything about it before I left and have made contact several times after to make sure I am ok which is amazing

Sales

Very helpful, informative and knowledgeable

Sales

Excellent service from Ben and Simon at the dealership

Sales

no complaints

Sales

Very efficient

Sales

Ben Goslin was a pleasure to deal with, he established exactly what I wanted and went above and beyond to deliver great service.

Sales

Very helpful. Myron was polite and friendly. Explained things thoroughly.

Sales

Constantly updated throughout the process, everything explained thoroughly

Sales

Such a smooth transfer

Sales

Process was problem free

Sales

Due to lockdown restrictions, the overall buying experience seemed easier and more efficient. I was able to do more at home then at the dealership itself.

Sales

It was quick and well organised

Sales

great service and communication

Sales

Very knowledgeable

Sales

Ben Goslin made the process really easy. Kept me updated at all times. Very smooth handover.

Sales

Despite Miles moving on, Ben was very accommodating and professional picking up the sale mid way through. Martin Lam also very professional on finance.

Sales

Ben Gosling and the team at Sytner Nottingham were fantastic. Ben worked very hard in getting my car and I couldn't be happier. Highly recommend!

Sales

Ben was really helpful and managed to make the process easy from start to finish.

Sales

All the staff was very helpful and made us feel welcome.

Sales

really well handled given the challenges of covid - everything was quick, clear and easy to complete

Sales

Appointments were well arranged, felt safe, timely follow up via email

Sales

Carl is friendly, no hard sale, he is very knowledgeable and made me feel a valued client

Sales

Bradley smart was a fantastic liaison for BMW, keeping me informed and comfortable at every step. Made the whole experience of purchasing my new BMW very pleasant.

Sales

Despite Covid restrictions the approach of the garage and sales staff was excellent.

Sales

this is my second new car from Mr Rollini, without a doubt the biggest factor in why I bought from Sytner Nottingham. Professional and courteous throughout the entire customer journey.

Sales

Bradley Smart sourced the right car and dealt with everything in a prompt manner

Sales

The service was fantastic and we were kept updated at all times. The handover was smooth and the knowledge on each car we were looking at was great.

Sales

Completely satisfied with BMW. I was provided with a friendly customer service very informative and answered all customer inquiries.

Sales

Rapid documentation, clear finance options.

Sales

Excellent in difficult circumstances Quick and easy

Sales

Really smooth experience and was updated regularly.

Sales

Even with Covid I was treated very well

Sales

Exceptional given everything we are having to contend with. Handover videos excellent