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ABOUT SYTNER NOTTINGHAM.

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Meet the team

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Matt Kidd

Head of Business

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Mej Digva

Used Car Sales Manager

Emma Thomson

Corporate Sales Manager

Mark Lievesley

Corporate Sales Manager

Philip Bailey

Senior Business Manager

Simon Lievesley

Business Manager

Ish Kayani

Business Manager

David Maplestone

Aftersales Manager

William Parnham

Service Manager

Martin Brown

Parts Manager

Darren Norman

Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

Anthony Riley

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was serviced and ready at the time expected. It was good to arrive at Sytner and see all the COVID precautions was in place which cannot be easy for staff to deal with each day.

Service

In for warranty check and MOT. Dealt with speedily without a hitch. Able to make car available earlier than planned following our request.

Service

Stress free, efficient service

Service

Kept me updated with diagnosis and cause of the problem found and fixed.

Service

Happy with the service from start to finish

Service

The service dept were helpful and professional

Service

Completely satisfied.

Service

Issues resolved with minimal disruption, clear communication at all times

Service

Everything went according to plan

Service

As above. Really impressed and nice team

Service

Polite and efficient service.

Service

Car was in for diagnostics but the team ended up fixing the problem within the time too.

Service

Easy booking, excellent service, work completed before expected.

Service

Very professional, customer experience focused team. Feel welcomed. The team are very efficient and know their product. John in the service team is very good and remembered me and my cars.

Service

I was looked after very well by great staff that were very helpful and knowledgeable

Service

I was kept informed of the progress and it was done quickly and efficiently. My car was washed and looked like new again!

Service

Courtesy call before the appointment as a reminder. Good quality loan car Useful video summary of MOT and service

Service

Always was calling with updates

Service

Did everything as they said they would

Service

From start to finish the experience was friendly, courteous - I will kept informed of the progress and time was taken to ensure I was happy with the work carried out.

Service

Efficient, friendly staff. Work carried out on time.

Service

Speedy service, with somewhere for me to work and wait

Service

Client care at its best

Service

Efficient. Professional. Competent.

Service

Office staff could not do enough for me. Very professional and very helpful the entire time. With a special mention to Nick Black who handled my service and technical issues from beginning to end

Service

Everything on point

Service

I had a problem with the sat Nav and the service department called and let me know the likely cause and cost which was reasonable and spot on.

Service

Professional and welcoming.

Service

Efficient service, completion of task by the required time and competent and friendly staff.

Service

Very nice

Service

Get it done while you wait, with access to wifi very good

Service

Good service friendly staff.

Service

Best service

Service

The job was done quick and and I also got my car cleaned which was a massive bonus.

Service

expert advice and knowledge

Service

Only positive experiences!

Service

I have nothing but praise for this team, they all go the extra mile for the customer which makes it a pleasing experience even if it blew a hole in my pocket. The costly invoice was eased by taking advantage of the interest free payment option

Service

Very good service

Service

Everything needed to be done was completed

Service

Quick to book a slot, courtesy call reminders, timely work with clear communications.

Service

Very thorough with all checks of the vehicle and give full list of faults found.

Service

What I wrote above, plus Nick had a genuine interest in cars which is refreshing and acknowledged I didn't want my car sat in the carpark all day

Service

Sytners were very good to me

Service

Relaxing friendly atmosphere a well deserved maximum score

Service

The young man who dealt with me was extremely pleasant and explained things to me and also cleaned the car outside which I was very grateful for.

Service

Same reasons as above. I was also impressed with the cleaning/valeting of the car and its condition when I collected it.

Service

Very happy and kept up to date with progress of service & MOT

Service

Very happy with the service from all staff both service and sales

Service

I'm a vehicle technician for another dealer. BMW Notts made me feel special and can't do enough for me. I live in derby but go the Sytner Nottingham as they look after my car.nice friendly staff. My car is in mint condition and they take care of it.

Service

Easy to book and they knew what they are doing.

Service

The work was explained , carried out as planned and Keira was first rate.

Service

Efficient and friendly service - and the cup of tea was most welcome.

Service

The required work was completed in a timely manner.

Service

Very thorough

Service

Service done efficiently & satisfactorily

Service

First class customer service, nice relaxed atmosphere

Service

Full marks to the service engineer who did a great job on the service - car felt like new again

Service

Easily Achived my expectations by going above and beyond

Service

Very welcoming and done before I finished work and asked for my car

Service

Loved the video

Service

Smooth, professional and efficient service received.

Service

Friendly, easy to talk too and with a quick turnaround time.

Service

Friendly staff and quick and efficient service.

Service

Wheel repairs excellent cannot determine where damage was great job.

Service

Excellent service and staff always friendly

Service

Professional and efficient service

Service

Straight forward

Service

Fixed my problem whilst I waited

Service

I don't think anywhere could do better. lol maybe it might be a good idea if other companies took notice of the high level of customer service that you provide.

Service

Efficient and excellent customer service. Looked after but Keira

Service

All work carried out on time to a very good standard. Curtesy car available as requested.

Service

Great customer care Work carried out was to a high level and has solved the two issues I had with my car.

Service

They couldn't have done more to make us feel welcome. Even moving my car as i had parked it in the wrong car park.

Service

I had no issues from booking to completion.

Service

Car was fixed within the day was kept up to date with what was going on. Got my car back cleaner than when it went in.

Service

As above, brilliant.

Service

Swift, assured and professional. Nothing more could be asked of the team.

Service

All ways look after my g82

Service

Everything done as discussed

Service

Good communication throughout the day, including online updates. Service Representative even managed to save me the partial cost of the service due to an unexpired service plan being in place on my approved used vehicle.

Service

As the world opens up after lockdown, it's a great feeling to deal with such a lovely branch here in Nottingham. I was even helped with a nearby walking route as I waited. Thanks for excellent service care.

Service

Service was good and 4 stars reflect my views

Service

Excellent service with updates.

Service

Quick resolution of issue.

Service

Good staff and follow up.

Service

Staff were polite and courteous

Service

Staff providing the service were excellent

Service

Simon Harrison and Carol Wheatley have followed through with all the issues raised with my car and reported back in a timely and efficient manner. Great service from Sytner Nottingham!

Service

No issues.

Service

no hidden extra costs all very efficient and first rate what i would hope from bmw!

Service

John the service advisor was very professional.

Service

Very efficient and friendly staff

Service

As mentioned before excellent service.

Service

John was very helpful and sorted issues out quickly which meant i was back on the road very quickly

Service

nothing to complain about

Service

Staff was polite and friendly and gave me the necessary information i required

Service

Good service and communication

Service

Good service

Service

All work done on time friendliness off staff

Service

Service with smile

Service

Having a visual account via been sent a video of my MOT, gave me confidence that the MOT was carried out to law and I wasn't ripped off.

Service

Staff know what they are talking about and explain in a easy clear manner

Service

The staff are very welcoming and took interest in me. I felt valued even with an older car

Service

Brilliant service and smiling faces on arrival

Service

Work completed on time

Service

They do exactly what they say that they will do, promptly, professionally, and competitive on price.

Service

Quick and easy

Service

Friendly staff

Service

Did the job no hassle.

Service

After waiting 10 mins or so to seen, I explained issues to a wonderful young chap, who I believe has been in your employ for some 4 years - Mr Jack Kerr I believe his business card read. Pleasant, polite and informative without being over-indulgent!

Service

Everything went exactly to plan, well looked after and kept up to date with progress

Service

Other than the wait for the hire car , very good service

Service

Informative and professional at every stage the care was of the highest quality The service Technician (Simon) kept me informed at every stage

Service

Courteously arranged service for my convenience. Confident a good job will be done and excellent follow up advice.

Service

All good

Service

Excellent initial contact by BMW to arrange service. Excellent customer care and hospitality whilst waiting for completion of service. Plus the ability to track the progress of work together with video feedback is good.

Service

Sytner Nottingham is very well organised, the staff are polite and welcoming and keep customers informed of progress.

Service

Although I had to wait for my parts the service I received was good overall it took almost 2 weeks for me to get my car back staff kept me upto date about my car thank you

Service

The lady who attended to me was very helpful. She explained what was going to happen with my car in great detail. She also did not progress anything without my permission. A polite lady who did her best to keep me updated.

Service

Really professional, empathy, and the vehicle was repaired under warranty. Plus I was provided with a suitable courtesy car.

Service

All Options explained by the service rep (Keira Heath). Polite, professional and welcoming

Service

As mentioned above, the service team were friendly and welcoming, communication was excellent. Refreshments were offered which was nice.

Service

Matt, Paddy, Becky and the team are fantastic. Thank you!

Service

It was nice to work with James - very approachable and understanding.

Service

Last time was great. See above for track record (in brief).

Service

nothing to fault really

Service

Did everything they could To find the problem.

Service

My safety recall was dealt with efficiently. And as a bonus the car was cleaned.

Service

Work completed and I was kept informed of progress throughout

Service

Very satisfactory, great service

Service

No issues

Service

No negative issues

Service

I was kept informed as to what was happening with my car

Service

No issues.

Service

Very good

Service

The issue was taken very seriously (despite the car seeking fine) and a replacement car was sorted

Service

Easy and professional

Service

No issues at all.

Service

Work carried out as required and kept informed throughout

Service

Car completed on time and as per request

Service

Everything was done in a very professional manner - just as you would expect from Sytner

Service

My car came in with flood damage which resulted in an insurance claim. There has been issues since which have all been resolved without a problem and I've been given a courtesy car each time. Having the same person in service is helpful

Service

Keira Heath deserves special mention. Excellent communication throughout and her initial check to see if the problem might be covered by my BMW warranty put my mind at rest.. The mature dark haired slim lady also embodies great customer service.

Service

Always made to feel very welcome

Service

Always a good service .

Service

great customer service

Service

Fantastic service

Service

Quick and efficient

Service

Everything whet very smoothly with no fuss or hiccups.

Service

Great customer service throughout

Service

Very good

Service

I am very happy with the service.

Service

Always eager to help and facilitate any problem you might be unlucky to have.

Service

Excellent staff and pleasant facilities, kept informed at every stage

Service

Completed in the time quoted, video from tech displaying the health of the car, no issues.

Service

Pleasant surrounding great team.

Service

Keira in servicing was very helpful.

Service

All work carried out very efficiently

Service

I feel confident that the work is carried out to a high standard

Service

Carl Grogan made the experience completely satisfying from beginning to end.

Sales

An exceptional level of customer care from start to finish.

Sales

Exemplary service as usual, even though much of it was by telephone given the pandemic restrictions.

Sales

All the dates were met, Jessica maintained contact throughout the process, so we knew what to expect and when.

Sales

Friendly, knowledgeable and good selection of cars in the showroom

Sales

I found the experience of buying a new car from Sytner most enjoyable and the staff extremely helpful and knowledgable

Sales

My sales rep was amazing and gave me all the options to enable me make the choice that was right for me. He kept me informed all the way through the process .

Sales

5 Stars all the way! Nick Drewitt is the epitome of what a good sales person should be. Attentive, professional, knowledgeable and warm. Nick went the extra mile and made our experience a memorable one.

Sales

I had a unique situation which was dealt with quickly and effectively.

Sales

helpful bearing in mind covid restrictions

Sales

Professional staff swiftly responding to questions and clearly understanding and exceeding my requirements

Sales

The environment was clean and fresh with all covid guidelines being followed. Very nice area to look around in comfort.

Sales

Smooth purchase from start to finish.

Sales

Lauren was great, making sure everything was sorted.

Sales

Great staff, polite and professional. Jessica our sales executive was very knowledgeable and took care with every aspect.

Sales

Professional, friendly, knowledgeable, efficient.

Sales

Extremely very relaxed atmosphere

Sales

Ben Goslin the salesman was very friendly and helpful! Not a question was left unanswered.

Sales

Kept me informed all the way

Sales

No problems at all , car was ready a month early.

Sales

The sales rep Jessica Richardson was fantastic

Sales

Everything was handled efficiently and quickly

Sales

The service is so professional I will always come back to sytner for my cars because of how they make me feel.

Sales

Simple and very straightforward

Sales

Throughout the decision making process we received excellent customer support. We were kept fully informed about the options available and delivery dates.

Sales

Very easy and pleasant experience, car was in exceptional condition on collection and the handover process of my part exchange was extremely easy!

Sales

Very relaxed environment and treated great, offered refreshments and Ben took the time to show us around our vehcile etc. without rushing us out of the door. My partner and I will definitely look to Sytner Nottingham again once our PCP term is up.

Sales

Stephen & Martin was excellent

Sales

Stephen made the whole experience straight forward and stress free and found us the perfect car!

Sales

Kept up to date on the order. Handover went smoothly, everything was prepared and sorted ahead of time.

Sales

Staff very friendly, helpful and knowledgeable, also very patient... love the hot chocolate too .. thank you

Sales

I always receive very good service at Sytner Nottingham. The people who work there are very friendly and helpful.

Sales

very satisfied, when searching for my car of interest, Andrea had picked up that the parking sensors were important to me, and he ensured the model I wanted had the key features that I wanted.

Sales

Very satisfied We were made to feel special and offered a full test drive to help us make the right choice of vehicle

Sales

Professionally handled and all necessary safety steps taken

Sales

Excellent level of service, nothing was too much trouble. Many thanks to Jessica

Sales

Nothing was too much trouble and I cannot fault the aftercare from Jess

Sales

Everything along the way was as smooth as could be from ordering the vehicle. The gentleman who dealt with my order from start to finish couldn't do enough, kept me informed all the way, covid didn't help with my car being delayed two months

Sales

No problems at all

Sales

As above ,outstanding service

Sales

Bent over backwards to help during a trying pandemic

Sales

M4 comp is mint

Sales

Customer wishes paramount

Sales

Kept updated about the progress of the car from start to finish and made a call even after receiving the car.

Sales

All very professional and kept informed at all times.

Sales

We got what we was looking for with in a very short space of time and stress free with a good deal

Sales

was under a cover , well presented and quick

Sales

Due to COVID it is slightly less personal. Even though the communication was through email it remained relatively straight forward

Sales

Very satisfied and everyone was very helpful and friendly

Sales

Had excellent sales service from Carl Crogan he was attentive, responsive and kept me well informed at all stages

Sales

Excellent service from Carl Grogan

Sales

even under covid it was handled very well.