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Issue resolved and booking carried out at short notice.
Very easy to approach and helpful
Please see above comment. Dealing with this dealership was simply a pleasure.
Work always carried out well
As ever, polite, efficient service and I was kept updated about the work - the team even managed to get things sorted in such a way as I could make a deadline.
Excellent service delivery, liked Simon
Excellent service kept informed of progress
Friendly welcome and was not kept waiting
Work was done promptly
Everything went very smoothly. I had an issue with the battery in the remote control and this was changed for me at no extra cost.
Can't do enough for you.
Pleasant surroundings to wait in. Looked after by the staff. Tea and buns etc. They explained what they had done and sent me a video to my phone. Car cleaned.
Kept informed all the way
Got straight on with the job in hand and alerted me to things which will soon need attention.
Would have been 5 stars if they had to me what sort of timescale I would be waiting
Everything was arranged and executed correctly
Overall v good experience. There was a delay on the arranged lift to Nottingham but no big deal.
Providing me a quote of £340 + VAT for KDS which is wheel alignment that I got done for £60 + VAT is daylight robbery. I was asked if I wanted my car washed and I said no thanks but yet it was washed and very badly.
Great customer service always !
From collection to return very good. the only slight niggle was I wanted the home dealer to be changed to Sytner Nottingham and the vehicle had left before it could be done
The work and hospitality at the service centre were excellent, the follow up was very poor
The sales team were pushy and wanted me to make the payment even though the work which they had promised was not done.
Handled professionally and politely. Work done satisfactorily. However, it took 3 hours rather than the stated hour and a half.
Car was serviced exactly as requested and my request not to wash the car where met. Good communication and service from the service advisor John Latham and health check video from the technician
They carried out all the work that was needed, cleaned the car and collected and delivered it, you cannot ask more that that can you ?
Mixed messages about customer service expectations. Was told a taxi could be provided to take me home
Rina and the team looked after me well couldn't ask for any more.
Nothing to complain about
I was made to feel welcome
Efficient and professional service.
Brought my 320 in for a recall,and I was looked after from start to finish
Extremely pleased with Simon Johnson who looked after me on the day. Great guy, polite, considerate and very helpful.
Very courteous at dealership but they are equally rewarded ££££ Lack of same contact from service personnel which they seem to actively promote, reminds me of M&S swopping the buyers round!
My car was replaced. Your process for exchange is a shambles with finance, sales, service and central BMW in visible competition
My experience was professional from start to finish and my vehicle was cleaned as well.
Formed the impression the member of staff who dealt with me seemed a little rushed and I did not receive a call to say the car was ready as promised. I ended up phoning Sytners to find out that it had be ready a couple of hours earlier.
Great service and John was extremely professional......but services/mots etc have to be booked a long way in advance!
Very good service but I was offered a car wash and it was not delivered. The tyres were dressed and the inside was vacuumed but the car was not washed. I was disappointed in this.
After making a complaint, I got the car booked in on while you wait. Was told 90 minute but it was well over 2 hours by the time the job was finished. It was only to fit 2 break pads so shouldn't have taken that long
Reena provided a high level of service as expected, my first time dealing with her and she was really good
Very satisfied although i do think some of the service charges are on the high side.
Fixed everything and quick.
Very good service in the showroom, service teams and all staff
No hang ups arose, slick service.
Dealt with request in timely manner, accommodated curtesy car and provided excellent feedback.
Very Friendly, Clear and Quick communication & an excellent Service Video. The whole process of the Service Check from the start to finish was stress free & seamless.
My car left the garage unwashed
My car was booked in for a specific time slot at my convenience. The service was completed on time, my car valeted to a high standard and handed back to me in person by the customer service agent
Car kept for 10 days in total by Stratstone Derby who failed to diagnose the problem. 2 hours at Syntner sorted
no problems experienced
Went in for a service at a specific time and was completed as per my request
No one could explain the software upgrade or its effect. The seat would not move to its preset position, the speed warning did not work and the tailgate hit the garage door when opened. No one said these setting had been deleted nor returned my call
I had to call to find out if my car was ready for collection. When I arrived to collect my car the person that was dealing with me had left to go home so I was kept waiting and received no feedback at all about my car.
Quick and easy to organise and book in.
Happy with the way things were done
Receiving a personal phone call the day before and given a contact name for the job to be carried out - together with an update on its progress throughout the work is commendable.
Brilliant and so easy to have car serviced on a sunday
Excellent communication - efficient process - service completed on time - competitive price - friendly personnel
The very fault that was booked in to be fixed was not fixed and the car had to be returned to have it done properly.
As well as the service and hire car, I discussed issues that needed future attention, which were addressed and complied with excellently by Mr. Burrows.
All work done to highest of expertise and carried out in timely fashion
ECU software update was applied. Rated 4 instead of 5 as it wasn't explained that radio presets and other settings would be erased when the update is applied.
Car serviced speedily and a lift into Nottingham was provided so we could shop instead of waiting at the garage.
Professional service, however waiting times for drop-off / pick up could be better.
Professional and friendly and always well informed
Never kept up to date on any thing,had to phone to find out anything
Car well looked after. 8, not 10 (and being a bit picky) because although car cleaned as part of service, wasn't that well done inside - quite a few marks that hadn't been cleaned. Also not good quiet space to sit and work in while waiting.
Just very satisfied with the experience.
Solved the problem with my car
Issues attended to and kept informed by the service consultant
easy to make appointment. service completed along with valet in time slot given
Invoice wasn't initially emailed to me as promised - resolved quickly when I chased up by phone.
Great communication and service received
I bought my 3 Seres BMW in December 2018. The radio cut out on a regular basis. It still does.
I have dealt with the service department at Sytner Nottingham for very many years of BMW ownership and in particular, on this occasion, John Laytham was extremely helpful, obliging and courteous. He is an excellent ambassador for Sytner.
5-6 weeks wait for a curtosy car , a little too long , but it was clean .
Service and work was carried out in time promised. Also, Bradley went above and beyond to source me a vehicle for the day when I unexpectedly needed a vehicle due to an issue with work. Had he not then my day would have been a significant challenge.
Arrived an hour late but the service guy that dealt with me was calm, shuffled his pack and fitted me in later that day and early the following morning (Saturday) so that the service all done without too much effect on my Friday evening plans
Great experience from driving into car park onwards the staff new exactly what they were doing and treating me professionally Brilliant!
Took longer than expected
See above answer
We were looked after very well.
Booked while you wait service - all done on time Staff were very friendly and professional
All the staff go out of there way to help as much as they can.
Everything I needed done well
Did the job as was required and was kept informed well.
As ever, the login was efficient and space was provided to work whilst the car was being attended to. For the first time ever there was a slow hand over on completion - staff member involved was very busy and a customer seemed particularly demanding
Excellent all round.
Work completed on time and satisfactorily.
I always get treated well when I go to Nottingham, always treated well by the the front of house team then looked after by the service team.
Very organised Very attentive Adviser - John Laytham - explained everything Car cleaned at end
Service advisers could be more customer friendly. Promised to clean the car, however the front passenger footwell was covered in bits of chaff/leaves and the outside had not been washed.
Although I was told the car may be with them for a couple of days due to the fact the car was not previously booked in, the work was completed the following day along with the basic vehicle check.
Having booked my vehicle in 2 months before the warranty work was to take place, the dealership were expecting to inspect the wheels again, not replace when I brought the vehicle in. Complete miss-communication.
All as expected
Looked after with coffee then had service explained to me by John. Treated as a BMW owner not the attitude oh she's just a woman
Sorted out problems with car
Generous information and advice about other models when.in showroom.
There was a mistake with my booking and I ended up going to Sheffield by mistake, but Nottingham were able to accommodate me. For which I am very thankful
Friendly and personable staff. Car was ready at the time requested. Phone call the following day to check everything was ok was a nice touch.
Everything handled smoothly, professionally and with utmost courtesy
the communication with the service team was prompt and friendly. However as mentioned above I didn't expect to have to wait 5 weeks for a main issue to be resolved.
I was amazed with the video sent to my phone as I waited for my car to be serviced showing and telling me of the technicians report of condition of everything from tyre tread to heat shield security. I felt like I was in the workshop observing
I waited at the dealership whilst I had my car serviced and was provided with my own booth to work from along with tea, coffee, chocolates and WiFi which was actually a decent connection! Made the whole experience very slick.
John was great. He kept me up to date with my service and was very helpful and efficient.
Martyn Burrows and his team give a great service and feedback Martyn is always happy to help and follows up to check if I were satisfied with the service provided
My car came had a drivetrain issue, I was assured that it was covered under the warranty by the receptionist. BMW had my car for 6 days to fix the problem. I collected my car and after a week was annoyed to find that the problem had not been fixed.
Ease of booking in and was regularly updated on progress.
Great members of staff and sales personnel.
Martin was great but was treated differently by other members of your team when I was in my work clothes. Should not judge a book by its cover, this was a little off putting.
The only thing that lets BMW down as with most main dealers is the cheap car preparation prior to collection. This is no reflection on the sales team who do a great job.
David kept us informed from day one on the progress
looked after me with making comfortable and offering drinks
Apart from a delay in getting the car, everything went smoothly
I've had about four new bmw's and never had and always been satisfied.
Very efficient operation
We were kept updated by Carl Grogan on the status of our order in a process manner
Raza made the car purchase very smooth and easy for us. Any questions we had Raza answered and showed us different cars so we make the right choice.
I had a very good experience at the BMW centre.mr David park is a very nice man and answered all my questions politely and is very knowledgeable about BMW brand.
Even though my sales person changed and car was significantly delayed, Carl did a great job.
Bobby Pal and Carl Grogan were both exceptional. Very knowledgeable and friendly
The staff were super my sales executive Martin Lam ensured everything went smoothly
Bradley Smart made me feel like he cared very much about my experience of buying a car
My dealer was engaging, friendly and helpful from the outset. It is exactly because of this that I decided to go with BMW and not my usual choice of manufacturer.
Great experience delivered by sales advisor - Brad Smart Professional, knowledgable, open, honest and excellent rapport
David Mccullough is excellent and a valuable asset to Styner and BMW. I'd be recommending him to my friends
Nothing was too much trouble.
Martin Lam looked after our every need and provided us with good advise to get the best car for us.
I was very happy with the service as Martin explained all the car features properly and explained what we needed to do in an wmergency and all the features in the car.
Again the fantastic service given
Nick was great, professional, everything everything and kept in touch throughout the whole process
Nick Drewitt (Sytner Nottm) was a breath of fresh air! Give the man a pay rise!
David Park at Sytner Nottingham was outstanding, accommodated all of my requests, and communicated really well. Nothing was too much trouble. A pleasure to deal with!
professional and honest
sales person very efficient but space in handover area tight plus movements of other vehicles impinged on handover..plus not sufficient lighting in handover shed
Everything was explained and taken care of.
Nicholas ensured that my budget was met whilst going all out with finding me the car that I wanted.
Love my new car
Only let down is the coffee. Luke warm every time