Loading...

ABOUT SYTNER NOTTINGHAM.

We have the expertise and knowledge to help in every possible way.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Matt Kidd

Head of Business

Neil Barker

General Sales Manager

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Paul Higton

Used Car Sales Manager

Mej Digva

Used Car Sales Manager

Andy Foxall

Corporate Sales Manager

Mark Lievesley

Corporate Sales Manager

Philip Bailey

Business Manager

Laurie Kavanagh

Business Manager

Simon Lievesley

Business Manager

Ish Kayani

Business Manager

Chris Peat

Financial Controller

David Maplestone

Aftersales Manager

Martin Brown

Parts Manager

Darren Norman

Assistant Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Issue resolved and booking carried out at short notice.

Service

Very easy to approach and helpful

Service

Please see above comment. Dealing with this dealership was simply a pleasure.

Service

Work always carried out well

Service

As ever, polite, efficient service and I was kept updated about the work - the team even managed to get things sorted in such a way as I could make a deadline.

Service

Excellent service delivery, liked Simon

Service

Excellent service kept informed of progress

Service

Friendly welcome and was not kept waiting

Service

Work was done promptly

Service

Everything went very smoothly. I had an issue with the battery in the remote control and this was changed for me at no extra cost.

Service

Can't do enough for you.

Service

Pleasant surroundings to wait in. Looked after by the staff. Tea and buns etc. They explained what they had done and sent me a video to my phone. Car cleaned.

Service

Kept informed all the way

Service

Got straight on with the job in hand and alerted me to things which will soon need attention.

Service

Would have been 5 stars if they had to me what sort of timescale I would be waiting

Service

Everything was arranged and executed correctly

Service

Overall v good experience. There was a delay on the arranged lift to Nottingham but no big deal.

Service

Providing me a quote of £340 + VAT for KDS which is wheel alignment that I got done for £60 + VAT is daylight robbery. I was asked if I wanted my car washed and I said no thanks but yet it was washed and very badly.

Service

Great customer service always !

Service

From collection to return very good. the only slight niggle was I wanted the home dealer to be changed to Sytner Nottingham and the vehicle had left before it could be done

Service

The work and hospitality at the service centre were excellent, the follow up was very poor

Service

The sales team were pushy and wanted me to make the payment even though the work which they had promised was not done.

Service

Handled professionally and politely. Work done satisfactorily. However, it took 3 hours rather than the stated hour and a half.

Service

Car was serviced exactly as requested and my request not to wash the car where met. Good communication and service from the service advisor John Latham and health check video from the technician

Service

They carried out all the work that was needed, cleaned the car and collected and delivered it, you cannot ask more that that can you ?

Service

Mixed messages about customer service expectations. Was told a taxi could be provided to take me home

Service

Rina and the team looked after me well couldn't ask for any more.

Service

Nothing to complain about

Service

I was made to feel welcome

Service

Efficient and professional service.

Service

Brought my 320 in for a recall,and I was looked after from start to finish

Service

Extremely pleased with Simon Johnson who looked after me on the day. Great guy, polite, considerate and very helpful.

Service

Very courteous at dealership but they are equally rewarded ££££ Lack of same contact from service personnel which they seem to actively promote, reminds me of M&S swopping the buyers round!

Service

See above

Service

My car was replaced. Your process for exchange is a shambles with finance, sales, service and central BMW in visible competition

Service

As above

Service

My experience was professional from start to finish and my vehicle was cleaned as well.

Service

Formed the impression the member of staff who dealt with me seemed a little rushed and I did not receive a call to say the car was ready as promised. I ended up phoning Sytners to find out that it had be ready a couple of hours earlier.

Service

Great service and John was extremely professional......but services/mots etc have to be booked a long way in advance!

Service

Very good service but I was offered a car wash and it was not delivered. The tyres were dressed and the inside was vacuumed but the car was not washed. I was disappointed in this.

Service

After making a complaint, I got the car booked in on while you wait. Was told 90 minute but it was well over 2 hours by the time the job was finished. It was only to fit 2 break pads so shouldn't have taken that long

Service

Reena provided a high level of service as expected, my first time dealing with her and she was really good

Service

Very satisfied although i do think some of the service charges are on the high side.

Service

Fixed everything and quick.

Service

Very good service in the showroom, service teams and all staff

Service

No hang ups arose, slick service.

Service

Dealt with request in timely manner, accommodated curtesy car and provided excellent feedback.

Service

Very Friendly, Clear and Quick communication & an excellent Service Video. The whole process of the Service Check from the start to finish was stress free & seamless.

Service

My car left the garage unwashed

Service

My car was booked in for a specific time slot at my convenience. The service was completed on time, my car valeted to a high standard and handed back to me in person by the customer service agent

Service

Car kept for 10 days in total by Stratstone Derby who failed to diagnose the problem. 2 hours at Syntner sorted

Service

no problems experienced

Service

Went in for a service at a specific time and was completed as per my request

Service

No one could explain the software upgrade or its effect. The seat would not move to its preset position, the speed warning did not work and the tailgate hit the garage door when opened. No one said these setting had been deleted nor returned my call

Service

I had to call to find out if my car was ready for collection. When I arrived to collect my car the person that was dealing with me had left to go home so I was kept waiting and received no feedback at all about my car.

Service

Quick and easy to organise and book in.

Service

Happy with the way things were done

Service

Receiving a personal phone call the day before and given a contact name for the job to be carried out - together with an update on its progress throughout the work is commendable.

Service

Brilliant and so easy to have car serviced on a sunday

Service

Excellent communication - efficient process - service completed on time - competitive price - friendly personnel

Service

The very fault that was booked in to be fixed was not fixed and the car had to be returned to have it done properly.

Service

Efficient service

Service

As well as the service and hire car, I discussed issues that needed future attention, which were addressed and complied with excellently by Mr. Burrows.

Service

5*

Service

All work done to highest of expertise and carried out in timely fashion

Service

ECU software update was applied. Rated 4 instead of 5 as it wasn't explained that radio presets and other settings would be erased when the update is applied.

Service

Car serviced speedily and a lift into Nottingham was provided so we could shop instead of waiting at the garage.

Service

Professional service, however waiting times for drop-off / pick up could be better.

Service

Professional and friendly and always well informed

Service

Never kept up to date on any thing,had to phone to find out anything

Service

Car well looked after. 8, not 10 (and being a bit picky) because although car cleaned as part of service, wasn't that well done inside - quite a few marks that hadn't been cleaned. Also not good quiet space to sit and work in while waiting.

Service

Just very satisfied with the experience.

Service

Solved the problem with my car

Service

Issues attended to and kept informed by the service consultant

Service

easy to make appointment. service completed along with valet in time slot given

Service

Invoice wasn't initially emailed to me as promised - resolved quickly when I chased up by phone.

Service

Great communication and service received

Service

I bought my 3 Seres BMW in December 2018. The radio cut out on a regular basis. It still does.

Service

I have dealt with the service department at Sytner Nottingham for very many years of BMW ownership and in particular, on this occasion, John Laytham was extremely helpful, obliging and courteous. He is an excellent ambassador for Sytner.

Service

5-6 weeks wait for a curtosy car , a little too long , but it was clean .

Service

Service and work was carried out in time promised. Also, Bradley went above and beyond to source me a vehicle for the day when I unexpectedly needed a vehicle due to an issue with work. Had he not then my day would have been a significant challenge.

Service

Arrived an hour late but the service guy that dealt with me was calm, shuffled his pack and fitted me in later that day and early the following morning (Saturday) so that the service all done without too much effect on my Friday evening plans

Service

Great experience from driving into car park onwards the staff new exactly what they were doing and treating me professionally Brilliant!

Service

Took longer than expected

Service

See above answer

Service

We were looked after very well.

Service

Booked while you wait service - all done on time Staff were very friendly and professional

Service

All the staff go out of there way to help as much as they can.

Service

Everything I needed done well

Service

Did the job as was required and was kept informed well.

Service

See above.

Service

As above

Service

As ever, the login was efficient and space was provided to work whilst the car was being attended to. For the first time ever there was a slow hand over on completion - staff member involved was very busy and a customer seemed particularly demanding

Service

See above

Service

Excellent all round.

Service

Work completed on time and satisfactorily.

Service

I always get treated well when I go to Nottingham, always treated well by the the front of house team then looked after by the service team.

Service

Very organised Very attentive Adviser - John Laytham - explained everything Car cleaned at end

Service

Service advisers could be more customer friendly. Promised to clean the car, however the front passenger footwell was covered in bits of chaff/leaves and the outside had not been washed.

Service

Although I was told the car may be with them for a couple of days due to the fact the car was not previously booked in, the work was completed the following day along with the basic vehicle check.

Service

Having booked my vehicle in 2 months before the warranty work was to take place, the dealership were expecting to inspect the wheels again, not replace when I brought the vehicle in. Complete miss-communication.

Service

All as expected

Service

Looked after with coffee then had service explained to me by John. Treated as a BMW owner not the attitude oh she's just a woman

Service

Sorted out problems with car

Service

Generous information and advice about other models when.in showroom.

Service

There was a mistake with my booking and I ended up going to Sheffield by mistake, but Nottingham were able to accommodate me. For which I am very thankful

Service

Friendly and personable staff. Car was ready at the time requested. Phone call the following day to check everything was ok was a nice touch.

Service

Everything handled smoothly, professionally and with utmost courtesy

Service

the communication with the service team was prompt and friendly. However as mentioned above I didn't expect to have to wait 5 weeks for a main issue to be resolved.

Service

I was amazed with the video sent to my phone as I waited for my car to be serviced showing and telling me of the technicians report of condition of everything from tyre tread to heat shield security. I felt like I was in the workshop observing

Service

I waited at the dealership whilst I had my car serviced and was provided with my own booth to work from along with tea, coffee, chocolates and WiFi which was actually a decent connection! Made the whole experience very slick.

Service

John was great. He kept me up to date with my service and was very helpful and efficient.

Service

Martyn Burrows and his team give a great service and feedback Martyn is always happy to help and follows up to check if I were satisfied with the service provided

Service

My car came had a drivetrain issue, I was assured that it was covered under the warranty by the receptionist. BMW had my car for 6 days to fix the problem. I collected my car and after a week was annoyed to find that the problem had not been fixed.

Service

Ease of booking in and was regularly updated on progress.

Service

Great members of staff and sales personnel.

Sales

very happy

Sales

Enjoyable experience

Sales

Martin was great but was treated differently by other members of your team when I was in my work clothes. Should not judge a book by its cover, this was a little off putting.

Sales

The only thing that lets BMW down as with most main dealers is the cheap car preparation prior to collection. This is no reflection on the sales team who do a great job.

Sales

David kept us informed from day one on the progress

Sales

Exceeded expectations

Sales

looked after me with making comfortable and offering drinks

Sales

Apart from a delay in getting the car, everything went smoothly

Sales

I've had about four new bmw's and never had and always been satisfied.

Sales

Very efficient operation

Sales

We were kept updated by Carl Grogan on the status of our order in a process manner

Sales

Raza made the car purchase very smooth and easy for us. Any questions we had Raza answered and showed us different cars so we make the right choice.

Sales

I had a very good experience at the BMW centre.mr David park is a very nice man and answered all my questions politely and is very knowledgeable about BMW brand.

Sales

Even though my sales person changed and car was significantly delayed, Carl did a great job.

Sales

Bobby Pal and Carl Grogan were both exceptional. Very knowledgeable and friendly

Sales

The staff were super my sales executive Martin Lam ensured everything went smoothly

Sales

Bradley Smart made me feel like he cared very much about my experience of buying a car

Sales

My dealer was engaging, friendly and helpful from the outset. It is exactly because of this that I decided to go with BMW and not my usual choice of manufacturer.

Sales

Great experience delivered by sales advisor - Brad Smart Professional, knowledgable, open, honest and excellent rapport

Sales

David Mccullough is excellent and a valuable asset to Styner and BMW. I'd be recommending him to my friends

Sales

Nothing was too much trouble.

Sales

Martin Lam looked after our every need and provided us with good advise to get the best car for us.

Sales

I was very happy with the service as Martin explained all the car features properly and explained what we needed to do in an wmergency and all the features in the car.

Sales

Again the fantastic service given

Sales

Nick was great, professional, everything everything and kept in touch throughout the whole process

Sales

Nick Drewitt (Sytner Nottm) was a breath of fresh air! Give the man a pay rise!

Sales

David Park at Sytner Nottingham was outstanding, accommodated all of my requests, and communicated really well. Nothing was too much trouble. A pleasure to deal with!

Sales

professional and honest

Sales

sales person very efficient but space in handover area tight plus movements of other vehicles impinged on handover..plus not sufficient lighting in handover shed

Sales

Everything was explained and taken care of.

Sales

Nicholas ensured that my budget was met whilst going all out with finding me the car that I wanted.

Sales

Love my new car

Sales

Only let down is the coffee. Luke warm every time