My visit was unplanned, needed an immediate fix to the problem in a tight turnaround, working around my rehearsal schedule which they did. Very impressed with the customer service provided by Simon, the Service Manager, he was very good.Thank you.

John Latham top man very helpful

No concerns

Brilliant service

the problem that was present still persists. the person dealing with the courtesy car didn't know what was doing. the insurance online submission, wasn't accepting my EU driving license, asked me to rebook service.

Cannot fault service

Fast booking, good price and service completed whilst I waited.

Due to the above (all actions requested not done & no apology when I raised it). Also, it was second attempt at booking car in as booked in incorrectly first time (I was told I could wait, but then that I couldn't).

It was ok. I had a video from Bmw mini servicing which made me think that you've downgraded my servicing to mini due to the car and your ability to make money from me. I'm going to be buying a new car soon... also took longer than specified

Did what was needed, on time

As above, and I had the brake fluid changed on my Audi Q3 at Audi two years ago, that cost £40 and the car came back cleaned. So I am obviously less than impressed.

It was very easy to book a service on line and on the day everything was efficient and straightforward

Generally very looked after plus one of the ladies on reception made me a sandwich.

' David Parks' super efficient, knowledgeable, professional , friendly, great communication even after collection of my new car . Always available to give advice especially with BMW ConnectedDrive. Goes that extra mile . True asset to your company.

The aftersales experience at BMW was poor. There was a complete lack of communication and empty promises throughout. The delivery date was pushed back many times with no explanation. The registration I had picked wasn't correct on collection.

Excellent service from David McCullough, who was mainly responsible for making this my best new car purchase experience ever.

David was brilliant from the minute me and my partner walked into the dealership! We told him exactly what we wanted and within a day he had found the exact car and matched a brilliant quote! All other staff were also very nice and welcoming :)

While the team at Sytner Nottingham have been great and in particular Bradley Smart, the car has some damage to it I am waiting to be rectified. Some chips to 3 of the alloys and to the passenger door. Would not expect this on a brand new car

Martin Lam very friendly and professional. Always returned calls promptly and great personal touch stopping into the dealership on collection day to say hello even though it was his day off