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Good management good overall service
Service was required which was completes and then got a follow up customer care call to make sure everything was ok
Great management follow up on service visits, do what they say they will . Last particular visit was a warranty item no fuss.
Very friendly service, any queries given were answered clearly and swiftly.
Kept informed throughout, knowledgeable staff, great work given the current COVID restrictions.
Every thing I wanted had been done
Fast and efficient
Great service very friendly and helpful
Happy with the service. No issues with ordering a new car. The process was simple and I wasn't rushed or pressured.
No issues everything g some as promised and expected
All work completed on the day of visit, good attention paid to being covid 19 compliant, peace of mind that car having been checked over and serviced should now see me through the winter months.
Good communication at every point of progress.
I was treated well and safely, kept informed of progress and my car feels fine, so I assume the work was done properly - it's unfortunate you can't provide the usual cleaning service at this time, but I fully understand why!
Great customer service
Although car had to be kept for repair they helped me get a replacement so I could get home.
A very reliable service and responsive to my needs
All the staff are fantastic
Efficient service and done on time as promised
Would return again in the future.
Nothing but a positive experience
Sytner service went well. Car finished on schedule. Inspection report helpful.
Rina really went above and beyond to make this unexpected repair the best experience it could be.
Everything was done professionally and efficiently
Service is always efficient, but friendly and I feel it is completely honest; I am not advised to replace or renew anything unless and until it is necessary.
everything was on time and as set out when it was booked, so again can't complain.
From meeting the BMW rep to aftercare and followup. If it was my company I'd showcase this. Sometimes you get it right and this is a jewel of Nottingham Sytner.
Friendly, professional and competitive service. Good communication, did what they said they would do. Made sure I was pleased with result.
Very satisfied good all round service
They were very clear with their information, their facilities were Covid compliant and they offered quality service.
Sytner Nottingham managed to rectify a problem that another branch had not been able to resolve, thank you.
Was informed on every move from start to finish
My contact at the dealer was polite and professional and the service was completed as required.
Even in today's strange times, I was made to feel welcome and valued.
Faultless management of my car recall
All the matters that I had raised appear to have been resolved.
No issues. Very efficient
So easy to book and take the car in. Staff are helpful and competent.car is always ready on time.
Great friendly customer service......expeditious resolutions each time.
All staff on point
Leaving my car's care in Sytner's hands give me absolute peace of mind that everything will be done professionally and faultlessly.
Allowed to wait in comfortable, warm, safe surroundings. Good Covid precautions. Prompt attention from admin and technical staff. Good explanation of queries re tyres, next service etc.
Service reception easy to drop off and collect Kept informed of progress and able to collect car on time
Excellent service - kept informed with text reminders and a personal call the day before the car was to be dropped off. All work completed on time - short video of vehicle health check helpful. Staff helpful and courteous. An excellent experience.
The steps taken to ensure that customers are protected from covid is reassuring and gives confidence.
I have no reason to say I'm dissatisfied
No issues did the job
Best customer service ever.
Communication was excellent with updates on the repair and the turnaround time.
BMW staff are easy to talk to and helpful.
Easy to deal with and completed all work to a good standard. Customer service team kept me informed
Friendly efficient staff
Very good service and did exactly what they said they would do and on time.
The staff were very friendly and helpful. Easy process to book my car in for a service. A much better experience then when I had tried to book my car in for a service at a competitor.
I have no reason to complain, Sytner did the job entirely satisfactorily and in less time than estimated. I was concerned about waiting because of Coronavirus and they listened.
As above... poor response from service team with regards to my car being ready
John Latham is very good at explaining all work to be carried out and suggests advisory work also and they always try there utmost to have the vehicle ready for collection at the agreed time.
Estimated waiting time was correct so no " hanging around " waiting.
Could not fault the visit.
Booked in at short notice and problem sorted same day
I was kept informed and the showroom was covid secure
The man on reception was very helpful
Really good service, was happy with my experience.
Completed on time and kept informed of progress through out
Simon was a pleasure to deal with
The health check was really useful
The requested work was carried out satisfactorily and James at the service desk was very good with his communications and kept me well informed whilst the car was in for the work.
I waited for my vehicle to be serviced and was provided with a workstation away from other people where I could sit and work until the car was ready.
Service appointment made - carried out - option of courtesy car- perfect
Handle very well despite covid
I was clear what needed to be done, communicated with and great service as usual
My service advisor went above and beyond to accommodate my requirements, very helpful, courteous and efficient. These are reasons why I travel from Derby to Nottingham Sytner for both car purchases and servicing, far superior to Derby dealership.
No real problems experienced.
Stephen Barradell (Sytner Nottingham) sourced me the car I was looking for & provided great communication & facilitated a smooth part exchange. Thank you.
In view of the current Covid crisis I thought the way the dealership dealt with it was pretty exceptional compared to other retailers who have been pretty abysmal. Minor complaint no tire pressure test.
Quick and efficient service
Work done as requested.
Very helpful, informative and knowledgeable
Excellent service from Ben and Simon at the dealership
Very helpful. Myron was polite and friendly. Explained things thoroughly.
Ben Goslin was a pleasure to deal with, he established exactly what I wanted and went above and beyond to deliver great service.
Process was problem free
Such a smooth transfer
Constantly updated throughout the process, everything explained thoroughly
Due to lockdown restrictions, the overall buying experience seemed easier and more efficient. I was able to do more at home then at the dealership itself.
great service and communication
It was quick and well organised
Ben Goslin made the process really easy. Kept me updated at all times. Very smooth handover.
Despite Miles moving on, Ben was very accommodating and professional picking up the sale mid way through. Martin Lam also very professional on finance.
Ben Gosling and the team at Sytner Nottingham were fantastic. Ben worked very hard in getting my car and I couldn't be happier. Highly recommend!
All the staff was very helpful and made us feel welcome.
Ben was really helpful and managed to make the process easy from start to finish.
really well handled given the challenges of covid - everything was quick, clear and easy to complete
Carl is friendly, no hard sale, he is very knowledgeable and made me feel a valued client
Appointments were well arranged, felt safe, timely follow up via email
Bradley smart was a fantastic liaison for BMW, keeping me informed and comfortable at every step. Made the whole experience of purchasing my new BMW very pleasant.
Despite Covid restrictions the approach of the garage and sales staff was excellent.
Bradley Smart sourced the right car and dealt with everything in a prompt manner
this is my second new car from Mr Rollini, without a doubt the biggest factor in why I bought from Sytner Nottingham. Professional and courteous throughout the entire customer journey.
The service was fantastic and we were kept updated at all times. The handover was smooth and the knowledge on each car we were looking at was great.
Rapid documentation, clear finance options.
Completely satisfied with BMW. I was provided with a friendly customer service very informative and answered all customer inquiries.
Excellent in difficult circumstances Quick and easy
Really smooth experience and was updated regularly.
Even with Covid I was treated very well
Exceptional given everything we are having to contend with. Handover videos excellent
Everything was made clear and all questions answered to my satisfaction. Pick was a great experience.
George was considerate and a pleasure to do business with and this went a long way to securing a two car deal.
Excellent experience with Sytner. I had used Stratstone for my last two BMWs' and had been disappointed. I felt completely satisfied throughout the process and delighted with my new car.
Everything was COVID safe and a very enjoyable experience
Carl makes us feel very comfortable and it's a pleasurable experience buying a new car with his support.
Andrea went above and beyond to make sure I was happy
Ben made test driving the cars very easy and safe. we were able to organise which cars we wanted to drive and were given a good time to try them. Ben made the experience good, even in these strange times and was very safe in cleaning all common items
Experience was first class and really supported my purchasing decision.
Was kept in the loop with the process of making the car and was easy to agree on on date of pickup suited around me
Very helpful Staff. Nick Drewitt was excellent. He is very knowledgeable , friendly and he made the whole experience fun .
Was kept up to date throughout, whenever I rang my call was returned.
Very helpful and knew what they were talking about .
Love my new car
Extremely satisfied from my initial phone call to the dealership everything was completed professionally and promptly by Daniel Taylor and he is a credit to the Sytner Group. Daniel is a very nice gentleman and I would not hesitate to recommend him.
Very smooth impressive and on these strange times it's not easy to maintain the same standards but they did hands down. From the sales finance and following through each aspect of the sale.
With covid19 restrictions, I mainly did the research online, locating a suitable vehicle some distance away, the purchase was made remotely and the vehicle delivered to my home.
Excellent, did exactly what they promised and very professional
Always kept up to date and the car looked amazing when we collected it. Also given a comprehensive tour around the car explaining each feature.
I was extremely impressed by the efficiency of Ben my salesperson - brilliant - he listened to my needs and sorted a perfect model for me. Very easy to complete the deal and the car arrived earlier than expected. Well done Sytner.
Friendly helpful staff