Issues attended to and kept informed by the service consultant

Just very satisfied with the experience.

Solved the problem with my car

easy to make appointment. service completed along with valet in time slot given

I bought my 3 Seres BMW in December 2018. The radio cut out on a regular basis. It still does.

Great communication and service received

Invoice wasn't initially emailed to me as promised - resolved quickly when I chased up by phone.

I have dealt with the service department at Sytner Nottingham for very many years of BMW ownership and in particular, on this occasion, John Laytham was extremely helpful, obliging and courteous. He is an excellent ambassador for Sytner.

5-6 weeks wait for a curtosy car , a little too long , but it was clean .

Service and work was carried out in time promised. Also, Bradley went above and beyond to source me a vehicle for the day when I unexpectedly needed a vehicle due to an issue with work. Had he not then my day would have been a significant challenge.

Arrived an hour late but the service guy that dealt with me was calm, shuffled his pack and fitted me in later that day and early the following morning (Saturday) so that the service all done without too much effect on my Friday evening plans

See above answer

Great experience from driving into car park onwards the staff new exactly what they were doing and treating me professionally Brilliant!

Took longer than expected

Booked while you wait service - all done on time Staff were very friendly and professional

We were looked after very well.

All the staff go out of there way to help as much as they can.

Everything I needed done well

See above.

Did the job as was required and was kept informed well.

See above

As ever, the login was efficient and space was provided to work whilst the car was being attended to. For the first time ever there was a slow hand over on completion - staff member involved was very busy and a customer seemed particularly demanding

As above

I always get treated well when I go to Nottingham, always treated well by the the front of house team then looked after by the service team.

Very organised Very attentive Adviser - John Laytham - explained everything Car cleaned at end

Work completed on time and satisfactorily.

Excellent all round.

Service advisers could be more customer friendly. Promised to clean the car, however the front passenger footwell was covered in bits of chaff/leaves and the outside had not been washed.

Having booked my vehicle in 2 months before the warranty work was to take place, the dealership were expecting to inspect the wheels again, not replace when I brought the vehicle in. Complete miss-communication.

Although I was told the car may be with them for a couple of days due to the fact the car was not previously booked in, the work was completed the following day along with the basic vehicle check.

All as expected

Sorted out problems with car

Looked after with coffee then had service explained to me by John. Treated as a BMW owner not the attitude oh she's just a woman

Generous information and advice about other models when.in showroom.

There was a mistake with my booking and I ended up going to Sheffield by mistake, but Nottingham were able to accommodate me. For which I am very thankful

Everything handled smoothly, professionally and with utmost courtesy

Friendly and personable staff. Car was ready at the time requested. Phone call the following day to check everything was ok was a nice touch.

I waited at the dealership whilst I had my car serviced and was provided with my own booth to work from along with tea, coffee, chocolates and WiFi which was actually a decent connection! Made the whole experience very slick.

I was amazed with the video sent to my phone as I waited for my car to be serviced showing and telling me of the technicians report of condition of everything from tyre tread to heat shield security. I felt like I was in the workshop observing

the communication with the service team was prompt and friendly. However as mentioned above I didn't expect to have to wait 5 weeks for a main issue to be resolved.

John was great. He kept me up to date with my service and was very helpful and efficient.

Martyn Burrows and his team give a great service and feedback Martyn is always happy to help and follows up to check if I were satisfied with the service provided

Ease of booking in and was regularly updated on progress.

My car came had a drivetrain issue, I was assured that it was covered under the warranty by the receptionist. BMW had my car for 6 days to fix the problem. I collected my car and after a week was annoyed to find that the problem had not been fixed.

Would've been 5 but I realised half way home my dashcam had been disconnected and not reconnected.

Very satisfied, apart from the fact that access hatches below the engine were left open and I had to take the car back.

John/technicians ongoing info regarding status of work car undergoing.

You did everything I expected you to do

Everyone with whom I dealt was cheerful, courteous, and helpful from the receptionist to Martin and Simon who dealt with my service problems.

Was really pleased with Teala and her service was fab, kept me informed through my service and was nice to receive a follow up call.

Car serviced in timescale promised. Car valeted, but v grubby wheels.

Think I've covered this , staff lack personal touch

Good service

Satisfied with service, dissatisfied with sales dept.

To get repair/service or anything else done takes weeks. Most people who buy a 60k car would rely upon it. To get in repair takes an average of 2/3 weeks, if you want a car then it's 6 weeks. Currently booked repair at end of March for 21st May!

All went smoothly and as described,

All staff were polite and couldn't do enough for me .

Although the booking team booked my appointment in on the wrong day, John in servicing was friendly, helpful and able to fit me in the day I arrived. Please with service

The whole customer experience from start to finish was 1st class. Martin is a credit to both the Sytner and the brand and should be recognised as such. I'm surprised he isn't in sales with his easy and professional manner

Again excellent service but cost on the high side

Everything was very efficient and the staff were really helpful.

having to wait too long to book the cars in for service/mot's. on the mot the list of advisories were not mentioned until collecting the car instead of giving a quote to get the work done there and then.

No complaints

Dealt with warranty items. Comfortable surroundings whilst waiting. Good staff.

I was completely satisfied with the care, something is obviously missed or wrong and that's why it indicates another service is due.

If I was not totally satisfied with my experience I would have told you and voted with my feet. Can't fault your customer service.

Not enough characters in this field to explain my response; however, the member of the team who looked after me when my car was MOT'd was very polite, pleasant and efficient.

Good service

it took a long time for the car to be cleaned after the work was finished. we had to wait a long time.

Couldn't get a courtesy car and it was difficult to get to Sytners from Breaston in Derby. Apparently the car has to go back again in two weeks for a recall.

Always great service with attention to detail

i decided to wait for my car, which again went along without any delays and the coffee is very good.

Oil service missed. I'm still waiting for a call back despite logging a call on three occasions.

came in under bmw assist after failing to start...everything fine until vehicle driven in to Sytners Notts where you hand over keys to reception and get into courtesy car from enterprise..No one wants any details of email/phone or contact so no POC

Even though I'd been in 3 weeks prior to speak to someone and book a specific slot for the warranty work there was confusion as to whether or not BMW would agree the work to be done and I was told it would take longer than expected.

Very professional service and was while you wait. Car completed on time and had courtesy call next day

Excellent service from Martyn Burrows in the service department

One week after my end of warranty check and MOT I find that I require an update on my Real Time Traffic information system. I will need to arrange a further visit at Nottingham Sytner for this to be done. Why was it not done or informed me

Service completed in less time than expected. All personnel were friendly.

Long time to get booked for service and MOT. No lift home, waited ages to be served, left car until following day (with over £1000 bill), got call to say ready to collect, took over 2 hours. Drove away, squealing sound. 4 weeks before can be re-seen.

Explained above. Fast service.

There appear to be problems with the car post service work

Tbe experience from being the vehicle in with some faults to resolving all the issues within a week was spot on

Excellent customer service & feedback Easy to come in and work on their wi-fi whilst waiting Nice coffee

Didn't fix the fault, wouldn't believe me when I said how often it had happened because 'the computer has only recorded it once'... happened again the next morning and 3 times since then so far...

Nottingham Sytner were very helpful when my car had to be returned due to a faulty EGR valve. I did have to follow up with them a few times to find out when my car would be ready but no inconvenience was caused.

Service carried out on time "while you wait". Faulty part fitted under warranty. Kept informed of progress when there was going to be a slight delay as service had not anticipated the fitting of the new part which I only reported faulty on the day.

Again, a professional service and furthermore the 7 day availability is invaluable for working customers

Time scale is always as they predict no hanging around needed.

As before, communicative, efficient srvice.

I have been servicing my car with Sytner Nottingham for 5-6 years now and I think this one was the least stressful one

Poor aftersales service provided, formal complaint submitted to BMW Customer Care Team as no response from Nottingham Branch.

Service department cannot be faulted.

Very efficient and pleasant experience

still have doubts on coolant leaks? disapearance

Very professional

Efficient, nice surroundings, nice people

The small job completed free of hassle.

It just all went to plan I dropped off car on Sunday evening where staff were extremely helpful Picking up the car on the Monday could not have been easier again with staff member extremely pleasant and helpful

As above:I was made to feel welcome and kept informed throughout the service. and tyre change.

Happy

Sytner BMW were very helpful and helped me as much as possible. Even they were shocked that I didn't get a refund despite them knowing other people have been refunded.

Holly was excellent. She kept me informed of the progress as promised and made the whole experience a pleasure.

No problems.

I've always brought my BMW to Sytner Nottingham full servicing and I've always received polite and reliable service

Again top class service

Good service from Bobby Pal

All details were explained clearly from the beginning and the turnaround time was as discussed

Car clean and valet was average. It would appear it had only been jet washed, no shammy finish. Unsure if vaccummed, the boot had clearly not been opened nor cleaned

it's 4.8 as you got my name wrong its Phil Coulstock otherwise it would have been 4.9 and it would have been 4.9 as i believe there is always room for improvements! Was a faultless experience though and the front desk staff were brilliant all day.

The lady who dealt with me was excellent

Overall experience didn't match the prestige of the brand. Staff seemed disinterested, had problems with a simple oil change resulting in car being kept in over the weekend, ignored or failed to fix my request to look into squeaky brakes.Minimum wash

I was chuffed that they had quick availability. However I don't really feel like they cared about me or my custom at all. I was just another money maker to them. Still never received my video health check?

From past experience with other dealers(not BMW) having to argue and going through head office to get any warranty repairs honoured, this was a breath of fresh air.

John Laytham's full explanations

Was informed whilst on my way to pick up car that issue hadn't been resolved,and needed to stay another day. Advisor not aware of warranty.Printed health check was for another vehicle and told mine would be send in the post,though nothing received.

Fantastic approach, notable mentions for Andrew Smith and Dave Maplestone, both of whom went above and beyond the call of duty!!

I made arrangements for service whilst I waited. Very busy so I needed to keep working. Really pleased that I was able to continue working in a comfortable environment. Access to refreshments, rest facilities etc very good.

The team are helpful and friendly

We received excellent service at. Nottingham show room

good service

Good prompt service, good workmanship, cant fault that. I have been in the profession of talking to people and sometimes the advisers have to bite there tongue. Customer is always right, at least when you are selling stuff!

As usual your front office service personnel underestimate how long the work will take.....this may be down to inefficiency or overload behind the scenes though

Very good staff and explained everything

Great that desks were available to work at whilst I waited. Really helpful.

Sales staff were excellent, very friendly and helpful. A few minor niggles with application of paint and fabric protection by the dealership.

Could be better. I had to chase getting my car paint work repaired

The service was completed professionally and on time, important when we all lead busy lives.

The garage didn't have availability to fix my car for several weeks, took several attempts to resolve my issue, were poor on contact and messed me around a lot. They wanted a 3 month wait for a courtesy car.

I was supposed to receive a video, but I've not received it yet. The car was poorly washed.

Issue with hill start assist not found and fobbed off. Unprofessional drivers - left reading glasses in car and key peg on key ring, parked the wrong way round on drive. No paperwork provided following service - not even vhc. Wrong collection addres

Overall a very Good experience from dealing with reception team, service assistant and collecting the car.

VERY Happy with this visit, if only they were all as good

Always see John who is a delight every time

Very informative

Fairly long wait the repair.

My needs were understood and I was kept well informed right from reminders before service.

One fault with the engine management system but the boot closing mechanism remains a problem. You were unable to find anything wrong with it and it's only when the boot is fully loaded that it fails. Once again when on holiday in the middle of France

Slight issue - my X5 services seem much more fragmented than my previous 520d. They are smaller but come up more frequently.

I understand I was given a different quote for tyre replacement than what I was finally charged. The staff member offered to investigate it and get back to me however have not heard anything

Couldn't fault the service.

Work done as required kept fully informed and updated

Happy with my booking time and the service you provided

It was a mundane task that ended up being a pleasurable experience.

Very good service. Polite, helpful staff

I was kept informed of the scheduled work, I was expected on arrival and greeted by my name, and I was kept informed during the day.

Nick Drewitt (Sytner Nottm) was a breath of fresh air! Give the man a pay rise!

professional and honest

sales person very efficient but space in handover area tight plus movements of other vehicles impinged on handover..plus not sufficient lighting in handover shed

Everything was explained and taken care of.

Nicholas ensured that my budget was met whilst going all out with finding me the car that I wanted.

Love my new car

Only let down is the coffee. Luke warm every time

As I said above, Excellent service from start to end. The process was easy and stress free, I received regular updates and the car is great. Nick (the sales person) was very helpful and friendly and was a pleasure to buy the car from.

Friendly, informative,and exciting experience which is just what you want when choosing a new car. I recieved a slick handover for my previous BMW which had got to its VT point, to my new car. I love my car, my wife is insistant she has one too.

The last minute arrangements were disorganised and should have been better planned. This was disappointing.

Had no problems or issues. Pleasant experience

everybody was very helpful and willing to help

Full range to view nice surroundings and no pressure to buy

Martin Lam is diligent and understanding. I did not intend to buy a car when I first went to the showroom but his expertise showed me that there were deals available that I had not considered. I am delighted with the purchase I made thanks to Martin.

Martin Lam was fantastic ... it was due to him that I went with BMW.

Bobby Pal of Styner Lenton Lane Nottingham was very professional in his approach from start to finish and very helpful throughout

Im satisfied with the experience from the member of staff. He took time to explain every step of the purchase. Always ready to help even when he was off work.

Bradley Smart kept me up to date throughout the purchase and seemed to go the extra mile to ensure the transactions went through with no trouble.

Kept informed when the car would be ready. Given an appointment to collect the car.

Very professional.

Just outstanding, I was given a time to collect my new vehicle, the paperwork was done effortlesly, and taken to my new car waiting for me, discussing certain functions available to me, and how BMW Connected Drive works.

David from the sales team was extremely helpful with the replacement order for a new vehicle after my accident and kept me updated throughout the whole process.

All good with no pressure sales but informed staff

I haven't stop smiling since I got the car,the service that we received from Bobby was brilliant

Martin Lam was very polite and helpful in making my decision

I was very happy with the whole experience from reception to the collection of my new car

Excellent service provided.

Provided a very good service

always buy from same dealer

Well looked after at all times by Carl

Seen car in showroom.

From choosing the right car and spec to taking delivery on time and as promised I couldn't have wished for more.

The experience was stress free and i felt i got a good deal. The attention to detail, patience (given by the sales exec) and after care was excellent

Friendly, professional and efficient service!

Brad was very efficient, friendly , helpful and caring as I had my 2 boys with me age 14,16

Carl understood my needs that I wish to have and helped me meet these. Also excellent customer service.

Excellent service got what I wanted no hard see

Nottingham is great, team are outstanding however it's clear the dealership is a little too small for a city and customer base of this size. Invest in this team BMW!

Spot on with everything

Very seamless process. Originally test drove a second hand car, offered a new car for a fantastic deal and couldn't say no. From enquiry to collection very professional.

I was kept informed throughout the whole process, and my queries and questions were answered very quickly. I was out at ease with making my purchase by Bobby

IN THE PAST I WAS GIVEN FLOWERS WITH THE PURCHASE OF A NEW CAR WHICH WAS A VERY NICE TOUCH ALSO THEY USED TO GIVE A WEEKS FREE INSURANCE WITH THE PURCHASE OF A NEW CAR WHICH WAS VERY HELPFUL. THIS IS NOT NOW GIVEN. I PRESUME ITS COST CUTTING.

Carl Grogan is great to deal with, as ever, this is the third car we have purchased from him

Brilliant service

Nick Drewett was very professional helpful and ensured that he answered all our questions

The show room is very pleasant drinks on of and lovely staff

Nice people, friendly and efficient. Nothing was too much trouble for Carl Grogan at Sytner, Nottingham. Bodyshop was excellent too for some repairs to a previous model.

The process from start to finish was faultless

Again we cannot fault Bobby Pal and the reception staff who always offered us a coffee on arrival. We were never kept waiting long . Bobby explained everything the car was able to do and told us not to hesitate to contact him if we need to in future

Made to feel welcome and all options were explained satisfactorily. Opulent environment always a plus ! Delivery was on time, we were delighted.

David the Motability specialist was so knowledgeable and also listened to what I needed from a car.

Really good service, nice cup of tea, very friendly staff

Found Martin was great and really knowledgable and went above and beyond

professional/friendly

The whole experience was a complete joy. I wish I could buy a new BMW every month.

We were unsure of which way to go, Nick our sales person gave us all the information we wanted, was very helpful and patient and no pressure

Some confusion over balance to pay

Lovely place to be and felt very welcome

On the whole it was a good experience

Answer as above

Sales person was attentive and furnished us with all relevant information

10/10 to Mark Oxspring for his persistence in filling our requests, thanks

All the staff are very helpfull

whole process from start to finish smooth n always had the salesman in touch and i could contact him with any queries

Everything as it should be at the dealership

Our Sales representative Bobby Pal at Sytner BMW made the process of changing the car very easy

Can't fault the experience