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ABOUT SYTNER NOTTINGHAM.

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Matt Kidd

Head of Business

Neil Barker

General Sales Manager

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Paul Higton

Used Car Sales Manager

Mej Digva

Used Car Sales Manager

Andy Foxall

Corporate Sales Manager

Mark Lievesley

Corporate Sales Manager

Philip Bailey

Business Manager

Laurie Kavanagh

Business Manager

Simon Lievesley

Business Manager

Ish Kayani

Business Manager

Chris Peat

Financial Controller

David Maplestone

Aftersales Manager

Martin Brown

Parts Manager

Darren Norman

Assistant Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick, friendly & helpful staff.

Service

Team are great, showroom is getting a little small I think so Sytner's should invest as its starting to get to busy however as stated a good team.

Service

extremely helpful and very quick

Service

The Service Agent (Rena I believe) was competent in her role and kept me informed. For clarity this is not a reflection on her. The agent originally dealt presented an attitude of not wanting to be there and this was evident (lack of engagement).

Service

As always incredibly professional service.

Service

Really expensive

Service

They fixed the problem very quickly & the staff were helpful.

Service

Very efficient in dealing with my requirements, from booking the appointment to picking up my car everything went very smoothly

Service

Excellent work carried out

Service

Great service and great staff. So helpful!

Service

Got no complaints, communication was excellent throughout also.

Service

Polite, friendly and efficient.

Service

Very poor on this occasion, I brought in a car with a significant coolant leak and was told there was no problem I could take it away. I refused and eventually a leak was found and fixed. I was also told some coolant loss is normal. I don't agree.

Service

no problems

Service

The team were very polite and helped me get to the bottom of my issuse

Service

As I said above great customer service and whilst my appointment was taking place the updates I received were very helpful and also that i needed to leave at a certain time which helped me greatly, service guy was very helpful and listened to my need

Service

Took ages for the inspection and my tyre was declared beyond repair 2 days later at its MOT by my own garage.

Service

As always great service

Service

Sytner Nottingham has been helpful; they are the dealership trying to deal with the repair. Sytner Leicester have not been helpful at all; they are the dealership that I purchased the car from.

Service

John at Sytner at Nottingham explanied everything about service from start to finish found him a great help and great customer service

Service

Once me and the hubby looked round we went inside to get some assistance and we were were met by a lovely smiling receptionist who called for a sales man Jack Brown who supported me through the process of upgrading my BMW

Service

very good apart from the wait times to get a service appointment, even worse if you need a car.

Service

Service was relatively prompt but despite choosing to sit in at the dealership I had to ask for updates. Only offered a drink once in 3 hours. Was informed there was an improvement to be fitted to the car but would have to wait for part delivery.

Service

Service took longer than the allotted time slot than I booked with no real explanation.

Service

Could not be faulted.

Service

I have to take time out of my bust schedule AGAIN, to return vehicle as the original problem has become worse.

Service

Competent service. Only problem was that I needed to phone in to see if my car was ready, rather than being phoned.

Service

Good service & attentive staff

Service

Well looked after

Service

Fantastic service thank you

Service

I gave my car in on Saturday for service. I was disappointed that they didn't give a replacement car nor did they have any free drop off back home service over the weekend but can do so during the week day.

Service

It was quite an expensive service and not everything was fixed.

Service

Everything was as expected, no issues.

Service

John Laytham in service excellent as ever.

Service

My customer service manager was excellent; very courteous and customer focused. I have marked down because I felt disappointed with the courtesy car (a mini) which I felt should be more premium / comparable with my car

Service

Very efficient and everything well explained.

Service

I was well looked after

Service

No issues. Able to work while I waited. Expectations set and met. Music could be quieter in the area where the work tables are.

Service

Great service, great communication, the car was returned spotless.

Service

I was frequently kept up to date on progress.

Service

Service agent very caring, explained everything, follow up call to check all ok. Oil change done within the specified time slot. No problems at all on this visit.

Service

All good start to finish

Service

Usually would be a 5 but had no contact once car was dropped off, no video from the engineer, no details of the work that was carried out other than the update on the car itself.

Service

the staff and service are fine, my car still not fixed , should not be experiencing issues on a 75k car

Service

further poor experience - multiple visits and poor information provided, sadly a frequent occurrence for us. As a result we will be moving our business elsewhere and will no longer buy cars fro Sytner Nottingham.

Service

Car sorted lucky after and felt everyone is treated the same

Service

Work completed same day in an effecient manner. Minimum of hassle. Fair price.

Service

Always spot on work and profesinalism

Service

All was up to expectations.

Service

The staff are always courteous and always explain everything that's going to be checked

Service

Job done but had to wait

Service

Always found everyone to be helpful, friendly and professional

Service

Failed to identify a nail in the rear tyre despite being told about a puncture Was unable to identify / rectify sat nav issues Set the internal clock at the wrong time

Service

The cost of an oil service was £375.00!

Service

Kept in the picture 're my cars progress.

Service

Initially told incorrectly that my tyres were run-flat, so run-flats were ordered for the fronts, only to find the existing tyres were not run-flat. So I now have a mixture.

Service

Treated well at all times

Service

To be given a lift into the city centre approx 2 miles away only to be informed that I would need to pay £10 for a taxi back I thought was disgusting and the car was cleaned very poorly I would have expected it to be to a much higher standard!

Service

Again, not happy that I had two major faults on a new car so soon but how quickly my car was repaired and handed back to me was great

Service

I like the ambience, friendly staff and stuff gets done

Service

As above

Service

every one was very nice and car came back cleaned

Service

As per usual service was excellent

Service

Location not convenient from my home.Agents for many makes much easier to get to or collection and delivery option available.

Service

As above

Service

Excellent salesperson who booked in my car,kept me informed and delivered on time.

Service

The only thing we were slightly unhappy with on this visit was the time scale. We took the car on on Thursday and was told it would be treated as a breakdown so would be looked at quickly but it wasnt looked at till the Tuesday.

Service

when I booked the service I said that I would require the car by 3pm. The message wasn't passed on, and on arrival I was told it would be ready at 4pm. They got it ready for 3.15pm then couldn't find the keys until 4pm.

Service

As usual everything I asked to be done was done.....again top service !

Service

A replacement tyre took 7 working days to source and fit. I am speculating that Sytners have a limited number of suppliers they can use as my local tyre fitter claimed he could obtain the tyre in 2 days for £170 less.

Service

The service of my car was tailored to fit in with my schedule, and at short notice.

Service

Very professional service and welcoming atmosphere in the dealership. Everything was explained well and I was kept informed at all times. I requested being able to pick my car back up for 2pm; it was ready at 1pm, so again, very helpful.

Service

This was to test drive a BMW X2. I expected this to be unaccompanied to give time to appreciate the car (as I had done with other dealerships) but it was a fairly short session on a pre-determined route with the sales person in the car

Service

Original reported front tyre issue not properly investigated

Service

On this occasion I didn't get a call to tell me that my car was ready to collect, so my return journey ended up (unnecessarily) being in the rush hour.

Service

Kept informed of progress, and was ready for collection when needed

Service

I have good service from Sytners in Nottingham but was concerned when booking my car in for its lastest visit three / four weeks in advance to be told that the earliest date a courtesy car would be available was five weeks. This was later resolved.

Service

Very efficient

Service

I have absolutely no complaints.

Service

Informative and professional at all times.

Service

too many occasions to mention .

Service

Good job and helpful staff.

Service

Very Suportive, serious, very good customer services ...

Service

100% care again

Service

blue is my favourite colour

Service

Polite & helpful staff, work carried out as requested & car was cleaned nicely for collection.

Service

Excellent service from Martyn Burrows in the service department. Very disappointed to hear that Andy Smith will be no longer at the dealership as he has been outstanding during my many visits over the years.The end of an era.

Service

Staff always welcoming and work is also reasonably priced, vehicle is always washed and vacuumed.

Service

As above can not fault the service

Service

Treating me as a real customer and explaining the service being safe!

Service

Please see comments above

Service

See above

Service

no issues

Service

Efficient

Service

Seamless, polite and efficient service from start to finish.

Service

Miles Always responds very quickly and it's good to feel like your being looked after

Service

Servicing and aftercare is excellent

Service

Pricing was clear, works were completed when I was told they would be.

Service

can't fault the system.,

Service

First Class Service from Professional, Knowledgeable Staff.

Service

nothing negative to say

Service

Lewis who dealt with me was exceptional

Service

Just one minor (I hope) proviso - one week after completion of the service, MOT etc the engine coolant indicator showed low and I had to top it up. It looked as though the anti-freeze had been added. water top-up missed at service ?

Service

Thank you to Raza

Service

Great costumer service

Service

Everything was done in an efficient, professional and courteous manner - and in the time specified.

Service

I asked specifically for a small piece of the floor underside to be repaired and I chased the issue whilst it was in for service and was assured that it was being done. Alas sadly it was not. I'm still waiting for my copy invoice to be sent to me.

Service

Stephen looked after me through the buying process.

Service

The reception, personal attention and speed of service activity are outstanding. The cost for an oil change and filter seems to me to be excessively high.

Service

Treated very well and looked after from start to finish.

Service

Car handed back to me on time and cleaned throughout!

Service

Easy to book a convenient appointment. Service carried out to high standard. Courteous staff

Service

Same as above really top bloke and 1st class service!!!

Service

The tread was measured on each tyre Which was correct...but you put the wrong tyre size on my paperwork. Unproffesional !!

Service

on time with appointment, the finish time of appointment was actually completed earlier than stated, excellent customer service

Service

Martyn burrows really good and very efficient

Service

Did exactly as expected

Service

Total satisfaction

Service

No issues - all done OK.

Service

Friendly team who value me as a customer

Service

There were a few problems but staff could not do enough

Service

Again stress free and seamless.

Service

Martin Burrows always goes the extra mile to look after me nothing is a problem.

Service

Everything is fully explained and clear to understand.

Service

The problems above have resulted in 5 visits to Nottingham. Simon Luciw and Keith Hodgkins have never given up on the problems and have continued to try and solve the problems since January 2019. They are both an asset to Sytner.

Service

Excellent communication, before, during and after the service

Service

Polite, efficient staff. At no point was anything a problem

Service

Poor

Service

The service I received was poor on this visit, I felt like a number of benefits enjoyed previously had been removed as a cost cutting measure.

Service

It is always obvious that the staff strive to offer excellent service.

Service

The only issue was that the technician altered many in car settings, such as heating controls and did not return them to the settings I had set

Service

I got the car returned with a full set of flat tyre warnings. I had to go back into the dealership for advice. The alarm was dealt with but the tyre pressures turned out to be uneven. At home I found two further warnings that i hadn't been told about

Service

The requested work was completed timely and to a high level of workmanship

Service

EXCELLENT SERVICE

Service

Staff very pleasant. Very professional garage.

Service

Had the rear tyres replaced and now there is lacquer peel and slight mark on the alloy. I realise it is a difficult job not to mark the alloys but disappointed. You always seem to forget to reset the service light! Otherwise a very good service.

Service

Could have used many service areas particular those near to where I live, but I chose to visit Sytner where I bought the car, but it was nearly 100 miles from whereI live.

Service

Excellent booking process and very helpful and informative service manager. Beautiful clean car on collection. Knocked off one star because expensive.

Service

Got great customer service. Professional, courteous and friendly. Kept informed, and felt assured at all times. Work was completed quickly and car returned spotless. Special mention to Jim Page & Martyn Burrows, Thanks.

Service

good staff, pleasant surroundings including coffee, fruit & pastry. Good Advice from service staff, overall quick service

Service

Sorted and without notice from the tele agent managed to sort my screen out on the day. Cost of Pollen filters is a joke.

Service

Problem sorted quickly.

Service

Warranty issuevsorted with very little fuss.

Service

The service team (Martin Burrows) I have been using now at Sytner's for the last 2 years just do there job so well, look after me and keep me updated and even after i had to postpone my visit by a week, it was no trouble.!! Also my car was cleaned.

Service

generally okay, but sometimes we need to wait for a long time to receive service/showing up the person

Service

Ryan was really helpful. I also got calls from Mitch and others ensuring I had the best service

Service

Excellent all round. I was made to feel that, as a customer, I mattered.

Service

As usual, they were outstanding. I have visited other dealerships for my non bmw, and that just reminds me how good Sytner are.

Service

Accommodating despite company mistake in booking Great valet Great service from James, follow up

Service

Assume proper attention given to car service needs but personal attention and support from service staff was poor with excessive waiting without voluntary updates, explanations or even a printed invoice. Main reception staff however were excellent.

Service

Brake fluid change not included in Service Pack - pretty mean if you ask me.

Service

Quite quick and reasonable priced

Service

No problems but paperwork was missing when we arrived

Service

Everything was done very quickly

Service

The car was fixed and actions to mitigate the cause of the issue have been taken too reducing the likelihood of the failure happening again.

Service

Service staff were great. And the after care team great

Service

Referring to the above comments I rang Sytner in Nottingham and spoke to the receptionist called Brooke asking to speak to Simon Harrison only to be told he was not at his desk, I repeated this call 3 times with the same result. Surely she could have

Service

The whole process from booking to payment was perfect. Everything was completed to the standard I expect and I am always treated like a valued customer.

Service

Very friendly staff. Made very welcome. Would not go anywhere else.

Service

My car was returned partially cleaned and the seats were very wet.

Service

A little more positivity & helpfulness could have been shown regarding a question I asked of my tyres & having them changed at the dealership.

Service

Great customer service. Clear what was going to be done and what the price would be. Liked the "pre-end of warranty check", and the complimentary car wash. Disappointed no hire car available, so had to get lifts to and from.....twice.

Service

Very efficient, friendly service

Service

No courtesy car when my vehicle was booked in for recall, they also missed fitting of a sensor meaning I had to return to the garage immediately after driving off the forecourt

Service

Repair was carried out satisfactorily

Service

My car was in for diagnostics which remaining unresolved at the end of the day. I had to re-book for a date 11 days later! When I collected the car it was worse than when I left it. Steering heavily to the left, with the steering wheel very offset.

Service

Unless I follow up on my unresolved issue, nothing happens

Service

The smoothness of the whole process

Service

Would not expect anything less

Service

Every thing was explained to you

Service

All my requirements were met & nothing was too much trouble.

Service

Arrived 1-10pm for 1-15pm appt. but no one free till 1-30pm. I was to optimize my lunch to reduce lost work time but 25% lost here. The booking gave a 1h 45 work time but this actually took 2h 30+ this15mins, no updates on progress till way over time

Service

Brilliant

Service

No paperwork given for my records to prove work was completed due to recall and timing was off. Appointment was made for 90 minutes but ran over time significantly.

Service

Gentleman on service ask me if They can do valeting for me on my car, I said yes sure, collected car untouched, so why they asked and then don't made it?

Service

break fluid change and mot spot on video of the car check very good satisfied to know nothing wrong with the car

Service

Had my car MOT and end of warranty check was satisfied with all that, In the past I've been offered a price for a service but found it to be expensive compared to the place I took it.

Service

Great service and on time... Good job done guys,

Service

Said it would be an 1hour but turned into 2

Service

I would have given higher but the issues of the rattles still continues and needs to be looked at again

Service

As always friendly service; courtesy and level of information

Service

Ask for a lift to Wollaton park for my husband who was delivering my car to have a fault sorted out-was told -'we don't do that any more '- what ???- 'service experience' - what service! - I might not have another BMW from Sytner's

Service

Friendly,

Service

Very helpful

Sales

Sales representative was very good throughout. However pre-delivery inspection by others failed to notice a chip on the door.

Sales

Really good service from the sales executive Carl Grogan

Sales

Smooth and well communicated process.

Sales

Everything was great, however handover was slow unfortunately due to a problem with printers. Not really the sales side fault, more the business side, but still inconvenienced is slightly

Sales

David was very helpful and informative and kept us notified on the various stages of the arrival and delivery of our new car

Sales

Picking up my new car was one of the most exciting days of my life. The whole experience was smooth and all relevant information provided. Raz and the team made me feel very welcome and above all, my car was perfect and exactly what I was looking for

Sales

Once again, Sales Person gets 10 out of 10. Badly let down by the Finance person, which tainted the whole process.

Sales

Great advice from the BMW centre and very thorough with explaining the process

Sales

Its my first experience in purchasing a BMW and I'm impressed both with the car and the service I recieved.

Sales

The salesman did all that we wished and finance and reception were all very good

Sales

Courteous service

Sales

I was kept informed throughout the whole process with a friendly approach at all times.

Sales

Nice facility, nice staff.

Sales

David Parks desire to deliver

Sales

Great service & great car

Sales

All the people I dealt with were helpful and confident especially Martyn Orton and Carl Grogin

Sales

Car was delivered on time and all as described.

Sales

Pleasant and knowledgeable salesman.

Sales

Martin was great to deal with - friendly, knows his stuff and wasn't a pressure sales man

Sales

Centre was amazing in creating an experience for my family, the purchase was a surprise for my wife and once again Carl went out his way to make it special

Sales

informative, helpful in every way and most professional. Martin Lam was outstanding in his efforts to give us a first class experience and we will be seeing him again in 2 years time

Sales

as i said earlier the whole process is very well organised and polite

Sales

Great overall service

Sales

Bradley smart is a credit to the sytner bmw nottingham branch. He is personable and charming. I would recommend everyone to Bradley Smart. Sytner BMW would be nothing without him. A good honest car salesman, one in a million.

Sales

Purchase and delivery were both very quick and faultless.

Sales

Completely satisfied with Bradley Smart, interference and pressure from other members of the team diluted the customer experience

Sales

The only disappointment was the price paid as there was a £10000 contribution on the series 5 M sport by BMW which made it cheaper than the price I agreed to for my SE model. Had I been aware of this offer at the time may have affected my choice.

Sales

friendly and helpful staff, fast delivery.

Sales

Customer service was outstanding. Quick turn around on getting my car. Helpful and friendly staff. Couldn't be happier with my car.

Sales

Ben Goslin was a credit to the brand and dealership. Professional, not pushy and didn't rush me. Ben really listened and was really interested in our requirements and treated us like people. Ben helped me make the right choice of vehicle. Brilliant

Sales

Bradley made the whole process smooth and other staff supported the process well. Couple of minor issues were dealt with quickly and efficiently. Really good experience overall.

Sales

Bradley Smart (and others) were fantastic

Sales

Bradley Smart was very helpful and ensured I had the information I needed to decide on the purchase without being pushy.

Sales

The overall experience was good. David and Simon were polite, helpful, not pushy but explained everything really well. We feel that we got a good deal and have no complaints.

Sales

A Great Experience from start to Finish Many thank both Mr Neil Barker and Mr Carl Grogan who both looked after me with such care and attention !!

Sales

Well looked after by all members of staff and felt like a rockstar!

Sales

Paperwork was very slow.

Sales

I could find no fault and would recommend to anybody happily.

Sales

I got what I was looking for with no hard sell from the dealership.

Sales

Great service, we were able to test drive for a few hours to really get a feel for our new car. Great communication from Carl Grogan, the sales representative who dealt with us. Really happy With our choice.

Sales

Ashley Wilkes the sales adviser was professional and diligent throughout the process and kept me informed at all stages.

Sales

I had a part exhange which was not a BMW but the whole purchase was a seamless process.

Sales

They truly valued by business and Jake went above and beyond.

Sales

Excellent highly recommend

Sales

Car delivered on time and to expected standard. Very good support from Bradley Smart - proactive and friendly customer care.

Sales

Nothing special.. when you spend 80k plus on a car its nice to feel special.. something you could maybe improve

Sales

Efficient.

Sales

Alex the salesman was excited

Sales

I was able to drive out with the car I wanted financed with no hassle

Sales

Excellent service from Jake and the finance team

Sales

Myron Arnold was and is still being excellent; pre and post sales support by Myron is fantastic

Sales

Very knowledgable, friendly and helpful sales manager.

Sales

Excellent service as ever.

Sales

Order and delivery achieved without any problems

Sales

The salesperson ( Miles Fawcitt ) is a legend, he couldn't be more helpful if he tried.

Sales

Miles Fawsitt was professional and knowledgeable from start to finish.

Sales

Purchasing the car was fine It was that there was a fault on the window that was only picked up by me and means that I have to take the car back in to be fixed.

Sales

All friendly and professional

Sales

Sat nav not installed on delivery, had to return it. Not really prepared very well for when I collected the car so it didn't exactly feel like an experience, more of a transaction. Auto glynn protection is shocking. Applied to dirty car. See below

Sales

Professional and friendly

Sales

Ben Goslin treated me as a "person" and not as the next sale.. He was compassionate, kind and helpful and "worked" with me as to what the best deal was for me for a car. I cannot rate him highly enough

Sales

Again Miles ensured the experience was very enjoyable and went out of his way to explain everything about the process