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ABOUT SYTNER NOTTINGHAM.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Matt Kidd

Head of Business

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Mej Digva

Used Car Sales Manager

Emma Thomson

Corporate Sales Manager

Mark Lievesley

Corporate Sales Manager

Philip Bailey

Senior Business Manager

Simon Lievesley

Business Manager

Ish Kayani

Business Manager

David Maplestone

Aftersales Manager

William Parnham

Service Manager

Martin Brown

Parts Manager

Darren Norman

Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

Anthony Riley

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Simply lovely

Service

Staff are always helpful and welcoming

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The service was while you wait and completed as expected.

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Great customer service.

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I was well looked after and advised of what to expect.

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Very good service

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The staff made the whole experience really easy. They were polite and professional, making it really easy to get done.

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The video inspection of my car, very helpful

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There was an issue with the courtesy car, requiring me to wait for a replacement which was made available after about 15 minutes.

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Dealt with fast and no messing about.

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No problems

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The service was good, people are very friendly.

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Efficientl service

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The service experience was very good. Staff were friendly. I was given a cup of tea while I waited and was updated on the service progress via text and a link to a video. My car was thoroughly cleaned before I collected it.

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James in the service centre has been exceptionally helpful in the last two visits. Feel very confident he has a real interest in the car and wants the best for us.

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Excellent customer service car completed in the time frame given.

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The staff are all very pleasant and efficient.

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Great service

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Totally pleased

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able to work whilst waiting

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Problem was resolved.

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Very efficient service this time

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From my very first visit, Rina has taken care of me and my vehicle flawlessly. Her customer service skills are second to none and i leave the dealership each time feeling like a valued customer.

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Every aspect of my concerns were catered for.

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Arrangements were carried out in full.

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Everything went well

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Everything was completed on the first visit to a very high standard at the agreed cost

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Car is running well Speedy service Clean waiting areas

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Everything was completed in the allocated time, and the service team were very efficient in communication

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had no problems after service

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The service/MOT was carried out quickly and thoroughly

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Excellent service provided throughout Sytner Nottingham.

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From the purchase of my car from Sytner Nottingham the service department has always ensured I am always looked after and give me a reassuring experience

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Efficient, quick and understanding

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James the service advisor was excellent

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Generally good and on time

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Always kept me up to date

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What I expect based on previously had a car serviced there

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Service carried out as expected and on time

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Service was quick and within my time constraints

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John is the man. Real asset to the business.

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I felt the staff were highly attentive, friendly, knowledgable and welcoming.

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Very satisfied , work done , including an excellent post washing of the bodywork , way above what you get with the local hand washes!

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Good explanation of the work carried out and required

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Customer focused

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Pleasant atmosphere friendly team.

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James explained everything in details and Ms. Schmidt's video was very clear.

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Work exactly as scheduled

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Service done while I waited

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Quick to help at short notice. Staff interested and competent. Price lower than estimate.

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MOT Test carried out as requested but a small additional task was completed with no charge. Waiting room with TV. The reception and waiting area seemed to be Covid-19 safe.

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Welcome was excellent, services onsite and staff performance also excellent

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Very good

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Excellent service, and kept me well informed

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very helpfull

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Very good service

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Smooth service as ever

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Work was com-leted on time and the service was were good

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Quicker than expected

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Service delivered as promised in the time agreed. Well looked after on arriving and kept informed of progress throughout my stay.

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Most importantly for the service. Also it didn't miss my attention that nothing is too much for the service department - even moving the car to save us getting soaked as there was a flash shower just as we were handed the keys.

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The work was carried out satisfactory and according to plan.

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Sytner's is efficient and civilised. Bought my first BMW from Frank Sytner many years ago.

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No waiting and friendly staff

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Excellent customer service at every stage

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Friendly and very efficient

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They go over the top to make sure you are satisfied

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Very friendly, helpful and efficient service.

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Friendly staff on phone and face to face. Covid secure. Efficient service. Everything completed to my satisfaction.

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Totally satisfied

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Great customer service very attentive

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Jack was excellent with his communication, as my car had to be in overnight, he kept me updated all the way.

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The level of service I received was also amazing. I have purchased 2 vehicles now.

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Faultless

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Always efficient and competent in the work carried out on my vehicle

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Very quick and efficient service this visit.

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We are always very pleased with Sytner Nottingham staff

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Very satisfied as always and John Latham is a credit to the dealership.

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always received with a warm welcome from all staff on entering showroom and also the excellent service from servicing staff, i,ve no reason to go to another franchise.

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You are informative and honest.

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Again, all the staff were friendly and efficient, even down to the lady on reception getting my tea how I like it. Also, the staff knew what they were talking about.

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Can't fault the service in anyway, very happy.

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Verry pleased with service

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Lovely staff needed my car for 15:30 both days understand they were busy but still got it ready on time for me! Nick was great very well mannered top man!! receptionist was lovely to

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Collected, serviced, washed and delivered - excellent service this time.

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Sytner Nottm were easy to deal with & completed all work with no hassle.

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Well informed, welcomed and looked after.

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Car was serviced and ready at the time expected. It was good to arrive at Sytner and see all the COVID precautions was in place which cannot be easy for staff to deal with each day.

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Stress free, efficient service

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Kept me updated with diagnosis and cause of the problem found and fixed.

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Happy with the service from start to finish

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In for warranty check and MOT. Dealt with speedily without a hitch. Able to make car available earlier than planned following our request.

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The service dept were helpful and professional

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Issues resolved with minimal disruption, clear communication at all times

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Everything went according to plan

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Completely satisfied.

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Car was in for diagnostics but the team ended up fixing the problem within the time too.

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Polite and efficient service.

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As above. Really impressed and nice team

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I was kept informed of the progress and it was done quickly and efficiently. My car was washed and looked like new again!

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Easy booking, excellent service, work completed before expected.

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Very professional, customer experience focused team. Feel welcomed. The team are very efficient and know their product. John in the service team is very good and remembered me and my cars.

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I was looked after very well by great staff that were very helpful and knowledgeable

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Always was calling with updates

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Did everything as they said they would

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Courtesy call before the appointment as a reminder. Good quality loan car Useful video summary of MOT and service

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From start to finish the experience was friendly, courteous - I will kept informed of the progress and time was taken to ensure I was happy with the work carried out.

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Efficient, friendly staff. Work carried out on time.

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Efficient. Professional. Competent.

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Speedy service, with somewhere for me to work and wait

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Client care at its best

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Office staff could not do enough for me. Very professional and very helpful the entire time. With a special mention to Nick Black who handled my service and technical issues from beginning to end

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Everything on point

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Efficient service, completion of task by the required time and competent and friendly staff.

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Very nice

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I had a problem with the sat Nav and the service department called and let me know the likely cause and cost which was reasonable and spot on.

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Professional and welcoming.

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Get it done while you wait, with access to wifi very good

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Good service friendly staff.

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Best service

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The job was done quick and and I also got my car cleaned which was a massive bonus.

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Only positive experiences!

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expert advice and knowledge

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Very thorough with all checks of the vehicle and give full list of faults found.

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Everything needed to be done was completed

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I have nothing but praise for this team, they all go the extra mile for the customer which makes it a pleasing experience even if it blew a hole in my pocket. The costly invoice was eased by taking advantage of the interest free payment option

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Very good service

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Quick to book a slot, courtesy call reminders, timely work with clear communications.

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Very happy and kept up to date with progress of service & MOT

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Sytners were very good to me

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What I wrote above, plus Nick had a genuine interest in cars which is refreshing and acknowledged I didn't want my car sat in the carpark all day

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Relaxing friendly atmosphere a well deserved maximum score

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The young man who dealt with me was extremely pleasant and explained things to me and also cleaned the car outside which I was very grateful for.

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Same reasons as above. I was also impressed with the cleaning/valeting of the car and its condition when I collected it.

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I'm a vehicle technician for another dealer. BMW Notts made me feel special and can't do enough for me. I live in derby but go the Sytner Nottingham as they look after my car.nice friendly staff. My car is in mint condition and they take care of it.

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Very happy with the service from all staff both service and sales

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Easy to book and they knew what they are doing.

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The required work was completed in a timely manner.

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Efficient and friendly service - and the cup of tea was most welcome.

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The work was explained , carried out as planned and Keira was first rate.

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Very thorough

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Full marks to the service engineer who did a great job on the service - car felt like new again

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Service done efficiently & satisfactorily

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Easily Achived my expectations by going above and beyond

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Very welcoming and done before I finished work and asked for my car

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First class customer service, nice relaxed atmosphere

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Bobby, Lauren and Andrea did everything they could so I can have a great customer experience, in buying my dream car.

Sales

All the paperwork was done very efficiently and I picked the car up very quickly and it looked brilliant great service.

Sales

Both Martin and Carl, made us feel extremrly satisfied when attending the BMW centre. They were always willing to answer our questiobs and any concerns that we had.

Sales

The Sales person was both very helpful whilst checking for the best car for us and also all the follow up procedure

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Effective

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Got everything I wanted on time

Sales

Visited showroom on Thursday, picked up new car on Friday, amazing.

Sales

A great experience

Sales

Really happy with the service, they did a great job keeping me up to date and sorting out everything I wanted.

Sales

Good service from Ben Goslin

Sales

It was great service from the off, even with a delay of 6 weeks with our new car delivery, this did leave us without a car! But after speaking with Ben Goslin & his boss Bobby they arranged for a curtesy car for a few weeks which was above & beyond!

Sales

The car was delivered earlier than expected and the car was presented very well adn with a full tank of petrol and fully charged, the charging was expected not the full tank as well, a very nice surprise, again the sales lady was very very good.

Sales

Ben was very diligent and coordinated the purchase and collection of my new car very efficiently.

Sales

Great experience. Communication was kept up throughout the process and I got my car sooner than expected.

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Carl Grogan made the experience completely satisfying from beginning to end.

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An exceptional level of customer care from start to finish.

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I found the experience of buying a new car from Sytner most enjoyable and the staff extremely helpful and knowledgable

Sales

Friendly, knowledgeable and good selection of cars in the showroom

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Exemplary service as usual, even though much of it was by telephone given the pandemic restrictions.

Sales

All the dates were met, Jessica maintained contact throughout the process, so we knew what to expect and when.

Sales

My sales rep was amazing and gave me all the options to enable me make the choice that was right for me. He kept me informed all the way through the process .

Sales

5 Stars all the way! Nick Drewitt is the epitome of what a good sales person should be. Attentive, professional, knowledgeable and warm. Nick went the extra mile and made our experience a memorable one.

Sales

I had a unique situation which was dealt with quickly and effectively.

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helpful bearing in mind covid restrictions

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The environment was clean and fresh with all covid guidelines being followed. Very nice area to look around in comfort.

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Professional staff swiftly responding to questions and clearly understanding and exceeding my requirements

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Smooth purchase from start to finish.

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Lauren was great, making sure everything was sorted.

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Great staff, polite and professional. Jessica our sales executive was very knowledgeable and took care with every aspect.

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Professional, friendly, knowledgeable, efficient.

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Extremely very relaxed atmosphere

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Ben Goslin the salesman was very friendly and helpful! Not a question was left unanswered.

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Kept me informed all the way

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No problems at all , car was ready a month early.

Sales

The sales rep Jessica Richardson was fantastic

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Everything was handled efficiently and quickly

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The service is so professional I will always come back to sytner for my cars because of how they make me feel.

Sales

Simple and very straightforward

Sales

Throughout the decision making process we received excellent customer support. We were kept fully informed about the options available and delivery dates.

Sales

Very easy and pleasant experience, car was in exceptional condition on collection and the handover process of my part exchange was extremely easy!