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Overall a very good service.
Waiting time accurate
Everything went exactly as planned and the loan car given at late notice was extremely useful.
As above. Everything want as promised and arranged.
No complaints, all the work carried out.
It was quick and efficient, Very happy
Very understanding and extremely responsive for concerns expressed. Well done!
Done as requested and on time. Very helpful.
Personal prompt service well looked after
I have had BMW's since the eighties - always had perfect service.
Provided the service requested. Kept me informed on progress. The vehicle was ready on time.
The answer is in my comment .. polite , knowledgeable, helpful and kept me in touch throughout .
Prompt and afficient even to the point of the follow up courtesy call days later, to ask how you experience was.
Very organised and slick
Excellent customer service from start to finish.
Just great customer service. I was able to leave my car knowing that it would be in safe hands. Staff didn't make you feel uneasy or unwelcoming at all.
Always great service from Martyn Burrows, John Latham and the team!
The job was completed very well and in good time
Very attentive service. Due to a family health issue I needed the vehicle back very quickly - it was ready early and had been cleaned to look like new! Communication throughout was excellent.
Customer focused service assistant
Vehicle was in for MOT/Service all aspects of vehicle were reported on and explained.
Repair costs were explained to me and ways to pay discussed as we giving me options of paying for my BMW repairs.
I was looked after professionally and courteously. They were very busy and waiting was made comfortable. I was assigned a second assistant quickly as my previous man was helping an earlier customer.
No issues, Car serviced on time with no delays
The service met all my requirements and was carried out in a friendly, timely and comfortable COVID safe environment.
Efficient, honest, helpful
Car running well
Friendly, professional staff.
Quick service and efficient personnel.
Nick and martin made the whole experience simple and easy
Car was in 2.5 days and necessarily over the weekend for minor works. However, all issues attended to successfully.
All work completed in a timely manner
My car went in for a service, needed a few things doing and BMW sorted it all out with my fleet manager. They kept my updated as each job was done and got my car back nice and clean ??
My car was ready in good time.
Brake change while I waited good facilities everyone very pleasant
Excellent service, kept in touch through the day, ready in yime
I was kept fully up to date throughout the day
Everything done as it should be and quickly
They ticked every box, everything I asked to be done was done and ready on time first time !
John the service advisor was exceptional answering a significant number of questions regarding my car. The receptionist kept me supplied with coffee as I waited
The customer service is brilliant. Prompt and polite. Kept informed throughout the process.
Efficient, and helpful
They carried out the service in the time they advised me and to my satisfaction
Great idea to have a greeter outside the service department. Nick, my service agent was brilliant- offered coffee, area to complete my office work while waiting for the work to be done. Went through the work schedule well plus costs too.
Everything completed successfully & staff as always giviing friendly excellent service
Great service from the original phone call to book you in to arriving at the service department and the contact they maintain with you. I would always recommend Sytner
Friendly and efficient service with a personal touch
Always superior levels of service.
Everyone smiles and took their time to make sure my queries were answered
Staff were helpful and polite.
Everything was explained clearly to me & I knew what to expect
Great service with someone greeting at the door having seen me arrive and checked my license to welcome me by name and offer me a drink.
John Laytham was excellent - he was considerate, personable and professional!
Staff v pleasant. Ample attention whilst waiting. Even though I arrived 1 week early (!) there had been a cancellation and slotted in.
The service and information we were given was excellent
Did the job and explained everything well. Only downside was having to wait almost an hour over that which id been told to expect
The vehicle check in and attention provided by your excellent service adviser was professional and everything I would expect from Sytner Nottingham
Good customer service, I was made welcome and felt cared for.
I have always had a good enjoyable relationship with Sytners at Nottingham and find the staff to be courteous and obliging. Victoria at reception is always a pleasure to deal with, please convey my thanks.
Satisfied with all aspects of the service
Everything completed to time on a "while you wait" basis. John Laytham, as always, was very explanatory re checks carried out and in response to a question I had. Dealt with John many times for servicing and very happy to do so.
Did what I asked
Appreciated the video of the vehicle. The service advisor was polite and knowledgeable.
Easy to book and really good service. Staff are polite and professional. I liked the video sent through of the vehicle check.
Staff were polite, efficient, professional - Thank You
Excellent service at an agreed price.
The performed everything they said they would
Work all done well. Administration before and during the service was of a high standard and the staff I met were all helpful and courteous. Only deficiency was that I didn't get a video report of the service or the MOT which I have had in the past.
Can't fault anything as everything was spot on!
It was a pleasurable experience and everything was done on time
Very friendly and knowledgeable staff
Sytners could not have done anything more to help me. When they discovered a minor warranty repair requiring overnight parts they gave me a one day old Mini Cooper S convertible to play with.
Car was ready on time, very clean and the process of booking in was very easy.
Jack in customer service is excellent. He is very conscientious, professional and keeps you well informed. When he says he is going to do something then you have the confidence it will be done.
Quick and straight forward
The booking experience was slick and the customer service I received handing in and collecting the car was very good.
Very satisfied couldn't fault the experience
No fuss just sorted problem
Nick was extremely pleasant, polite, professional and made the whole experience painless!
Staff are always helpful and welcoming
The service was while you wait and completed as expected.
I was well looked after and advised of what to expect.
Great customer service.
The staff made the whole experience really easy. They were polite and professional, making it really easy to get done.
Very good service
The video inspection of my car, very helpful
There was an issue with the courtesy car, requiring me to wait for a replacement which was made available after about 15 minutes.
Dealt with fast and no messing about.
Great dealership, with very friendly/knowledgable staff, helping to make all aspects of the process simple and at my own pace.
Very attentive, knowledgeable and helpful every step of the way
This car is amazing rides so smooth and love the lights!!
Again, clear and regular communication throughout the entire process.
Highly Covid safe - I felt well looked after.
Met on entry, beverages offered. Very clear and concise paperwork from an engaging team at every stage making the purchase and handover very easy for me.
once again, a very good experience from start to finish
Everything went smoothly
Excellent service and communication from the Sales Executive, Carl Grogan. That's why we are repeat customers.
The car arrived with all the right adaptions fitted just as I had ordered it
All through the order to delivery period I was kept informed
Good knowledge of the options available and knowledge of the various vehicles. Friendly attitude by the staff
Not pushy - helped me sort best finance options left me to make the decisions around what I wanted but guided when needed
Ben explained all features to me during handover, helped me set up the car so I could drive off safely
The service I received from Carl Grogan was excellent. From arranging a test drive , ordering my new 530d and collecting my new car the service was first class.
Always available to answers any questions. Great service
same as above, we were well looked after.
Jaz was very professional and informative throughout, any queries from myself she soon responded and assisted were possible.
While there were some delays during manufacture/delivery this was entirely out of the hands of the dealership. However, I was kept informed throughout on developments and Nick did everything he could to get things sorted out as far as possible.
It was a good experience. They made things easy. When I picked the car up, I told Nick I needed to be out in half an hour and he made that happen.
George was very helpful and kept me up to date with the delivery dates
Great handover, very smooth
Our salesperson, Trevor B was very knowledgeable which helped us to make the right decision very easily.
Kept upto date with regular communication
Car delivered exactly when expected, great service & never rushed, worked with me to get exactly what i was after. Handover very comprehensive
Car was purchased during lockdown so all completed virtually..
Smooth, professional, friendly
A very well presented and laid out dealership. The handover of the vehicle was good and the sales executive was excellent
Because i was very pleased with the experience
Excellent service by sales team at BMW Nottingham . The whole process went smoothly and I picked up the car at a convenient time .
Great service and care provided throughout. The team looked after my wife I very well indeed. Even though this is our 6th BMW over many years we were made to feel welcome and looked after throughout the purchase journey.
Excellent customer service as always. Car was delayed but superb contact, updates and service throughout the delay.
They listened to our requirements and made a deal which met our needs. It is the 3rd new X3 we have purchased from them so clearly they are doing something right!
Bradley the salesman was great to deal with and listened to my requirements
Everything was done quickly and professionally
Very good team
Friendly and helpful salesman.
Very satisfied it was such a quick and easy process to sort a car out George explained the controls before we drove away. George connected the app for me so I didn't have to do it
I received excellent service from negotiating the sale to the handover of my new vehicle.
Friendly staff, very welcoming
Everything went as expected during handover
I only expect the best and this time as with previous purchases , I receive the best . Carl and Bradley were so Helpful and obliging
Couldn't fault the purchasing and delivery process, Carl kept me informed during the process and no issues what so ever.