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ABOUT SYTNER NOTTINGHAM.

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Matt Kidd

Head of Business

Neil Barker

General Sales Manager

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Paul Higton

Used Car Sales Manager

Mej Digva

Used Car Sales Manager

Andy Foxall

Corporate Sales Manager

Mark Lievesley

Corporate Sales Manager

Philip Bailey

Business Manager

Laurie Kavanagh

Business Manager

Simon Lievesley

Business Manager

Ish Kayani

Business Manager

Chris Peat

Financial Controller

David Maplestone

Aftersales Manager

Martin Brown

Parts Manager

Darren Norman

Assistant Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My visit was unplanned, needed an immediate fix to the problem in a tight turnaround, working around my rehearsal schedule which they did. Very impressed with the customer service provided by Simon, the Service Manager, he was very good.Thank you.

Service

John Latham top man very helpful

Service

No concerns

Service

Brilliant service

Service

the problem that was present still persists. the person dealing with the courtesy car didn't know what was doing. the insurance online submission, wasn't accepting my EU driving license, asked me to rebook service.

Service

Cannot fault service

Service

Fast booking, good price and service completed whilst I waited.

Service

Due to the above (all actions requested not done & no apology when I raised it). Also, it was second attempt at booking car in as booked in incorrectly first time (I was told I could wait, but then that I couldn't).

Service

It was ok. I had a video from Bmw mini servicing which made me think that you've downgraded my servicing to mini due to the car and your ability to make money from me. I'm going to be buying a new car soon... also took longer than specified

Service

Did what was needed, on time

Service

As above, and I had the brake fluid changed on my Audi Q3 at Audi two years ago, that cost £40 and the car came back cleaned. So I am obviously less than impressed.

Service

It was very easy to book a service on line and on the day everything was efficient and straightforward

Service

Generally very looked after plus one of the ladies on reception made me a sandwich.

Service

First time repair was not carried out & had to return, causing additional costs. Both times no offers of transportation back - if I hadn't known about the service I would have been left to my own devices.

Service

Good communication, efficient service, timely

Service

As above

Service

All went according to plan. No surprises, job done.

Service

Everything went to plan we were dropped off in Nottingham car was serviced and cleaned,we were looked after well and had a good day out

Service

When collecting my car after a repair. My car was scratch. However it is being repaired but its inconvenience of booking it back in and charging my schedule to suit

Service

The experience I had was that at every stage I was kept informed about things regarding why my vehicle was in the dealership

Service

Came in with a massive problem - tyre people could not remove damaged locking wheelnut - and John went well 'above and beyond' to get it sorted. I was very grateful for the help

Service

As above. The service manager has failed to deal with my order. It took 3 calls to get through to reception and yet still waiting for a call back a week later. Terrible service.

Service

Engineers do not appear to know what the fault is. PDC failure comes up on the dash, sensors changed twice but the fault still exists.

Service

Kept well informed. Did what they said they would do and all staff very courteous. Collection and delivery driver very pleasant and that facility was very helpful to me as I live in Newark

Service

Great service

Service

Sytner and particularly Martyn Burrows did everything to solve the issue.

Service

I still have squeaking brakes that was present when I collected the car, and a car wheels that started to corrode soon after purchase

Service

I had to wait much longer than expected, and I did not get a clear explanation about the sat nav.. problem.

Service

Great experience - car in fab condition

Service

Low effort for first health check my end, car was dropped off and picked up swiftly.

Service

Service personnel were very pleasant and helpful when booking the car in but not to appreciate it of the issue that arose with the car

Service

I was asked to drop the car off early which I did at 8.30, it was not looked at until mid afternoon which meant it was kept until the next day. That was the only complaint everything else was exemplary.

Service

$.5 hours wait and fault has returned

Service

It took the whole of the day. I would have given them top marks if they had offered me a demo car instead of going home on the bus.

Service

Bunch of cowboys selling cars with defects

Service

Consistently good service. Good communication. No surprises. Look after loyal customers.

Service

I was very happy with the whole process from booking in, on the day and afterwards. I couldn't fault the service.

Service

John was very good, as ususal. I had to wait quite a long time for the car, the reception staff were excellent in looking after me. I was able to sit in the showroom and do some productive work. Jose the technician was also very good!

Service

Good service

Service

I think Sytner offer a superior service experience to other BMW dealers I've tried, the staff are down to earth and I think are genuinely customers focussed. The work booths are excellent and mean I can get on with emails and calls while I'm waiting.

Service

Very happy about the 3 year check and the first MOT. Very time efficiency and clearly explained everything.

Service

Great service

Service

For the prices paid would expect top quality service. Not happy paying extra money for test drives and checks but than the problem has not been identified route cause or resolved.

Service

The service provided by the advisor was excellent, keeping me advised at all times and your technical staff are excellent too. The only downside is the expensive prices.

Service

David's treating was good touch but this was only on first day not second. You set expectations you need to keep it up. Left my car the second day with tyre pressure warnings and music change and my coin tray open ?? Car was parked tucked in a corner

Service

I booked a slot because of a fault whilst travelling. It didn';t seem when I arrived that I was expected. I was told I would be kept informed of what was happening to fix my fault..a blocked screenwash. I wasn't told anything for quite a while.

Service

Managed to get a loan car at very short notice

Service

keeping up to date with what was happening

Service

Due to the time they took to test my car

Service

I was looked after from the moment I arrived and even contacted days after to check that everything was ok. I would certainly bring my car back to you for any work required.

Service

quick response times, professional friendly service, personal follow-up

Service

No complaints at all.

Service

Tyre depths were incorrect when the service summary came back and I questioned this and they were redone and service light was still on when I got back to the call

Service

Always efficient, and the team keep me informed of progress at all times.

Service

Left car all day, but it still wasn't possible to get me out by 5:15pm. Sytner decided washing the car took priority resulting in being late to pick up of children.

Service

Seen promptly, courteous, helpful staff, coffee on demand, comfortable seating area

Service

The tyre review and under car review is really helpful

Service

BMW agreed to fund 80% parts cost due to differential failing early cf mileage done., Also the associate named RENA ( Nottingham) was superb at sorting out my case as a priority / accelerating it, when colleagues were absent.

Service

Services delivered as expected and requested

Service

They were courteous and professional as always

Service

I arranged for my car to be picked up from home as a a disabled paraplegic with pick up arrange between 8 and 10-30 am. I left a message with service to say delay pick up till 1030. The driver didn't get the message, wasting his time.

Service

I had two visits - the first solved my leak issue but also the quality process uncovered another issue with suspension which I came back to have resolved. Very happy that the team looked for overall quality and checked for all issues.

Service

As above. The 6 returns to Sytner could have been avoided if the vehicle had been correctly checked. I dont earn money with my vehicle in Sytner. I truly felt that my business did not matter, once the PCP had been signed and deposit paid.

Service

SERVICE AT SYTNER NOTTINGHAM ALWAYS SUPERB

Service

EVERYTHING AS PROMISED

Service

I had a small problem and it was resolved satisfactorily. I was also provided with a courtesy car.

Service

Friendly, professional service from Simon & reception staff. Comfortable area provided to work while I waited. Thanks!

Service

Simon Johnson who coordinated the work was great but the technician or company used to do tyre/valve work were totally useless and un-professional.

Service

The service agent was helpful and provided answers to my questions. I thought the service plan was expensive for what is being delivered.

Service

Everything went ok

Service

Simon Harrison is a credit to Sytner Nottingham

Service

All work done on time

Service

Excellent service very professional staff who know about my car

Service

I got a dashboard warning light come on saying that the engine oil was too high. The only oil put in the car was at the factory. Apparently fuel contamination. I believe the oil should have been flushed and replaced as warranty matter as a precaution

Service

No one checked that my service plan didn't cover my first service, even though I mentioned this in the call, therefore I didn't receive a quote and ended up paying more than I would have done if I'd have booked it in myself online

Service

The service was excellent. However, it's the high cost that keeps it from being 5 star. Now my car is 4 years old I'm likely to have my car serviced elsewhere based on costs.

Service

Friendly staff

Service

very professional

Service

Fault was sorted car returned cleaned and overall everyone helpful and professional

Service

Came in for a service . Staff were nice and the clean of the car was done properly . No complaints . Thanks

Service

Service understood my problem and completed repair without issue

Service

Great team at Nottingham branch very professional and friendly

Service

Well informed about what was to be done.

Service

Prompt and reliable

Service

Paid for health check and investigation of parking sensor error. I have since ID an oil leak which was there at the time of inspection and no written report of sensor failure just a quote to replace, verbally told of fault so only they can fix

Service

Efficient staffs and service

Service

I had asked that my winter wheels be cleaned before being stored over summer. When I got the car back after the wheels swap it was clear that this had not been done.

Service

I couldn't have asked for anything more very helpful staff on any questions I needed to know about the car.

Service

On both occasions car wasn't cleaned and was quite surprised as this seems a standard practice when we take a car into Toyota

Service

Every thing went very smooth and was on time

Service

MOT while you wait-no issues

Service

car booked in for a recall. Work done on time and I received a video of the underside of my car which is brilliant

Service

I still had the issue and found resolution to the issue myself but this was entirely BMWs fault

Service

Well greeted on arrival Car ready when promised Presented well

Service

Rina Backrania was very helpful and punctual.

Service

Service centre took a long time to identify the problem.

Service

After them doing a software update during the service, only one of three doors now unlock remotely. Also, they managed to delete my saved radio preferences Looks like Ill need a trip back to sort out the door locks....very inconvenient

Service

Service and follow up, including video, afterwards by service advisor allocated. I still have my concern about not changing the gearbox oil, beeing told it is not necessary as it is seàled for life. Lubricant degenerates even in a sealed system!

Service

The gentlemen who attended us was very helpful and courteous

Service

Always impressed with John's service and attention to detail

Service

I had to wait an extra 3 weeks for my car problem to be resolved because someone forgot to order the part that was meant to arrive from Germany !!!!

Service

From the moment i arrived at Sytner Nottingham I was looked after by Penny Wilkinson from the reception team and John Lytham from a service perspective and both of these individuals are a credit to both the branch and the brand.

Service

Helpful, polite and professional service from the person who dealt with our car (think it was Martin)

Service

Every time I'm at Sytner I am dealt with politely, professionally and efficiently, and I always feel welcomed.

Service

Quick, friendly & helpful staff.

Service

The man who booked me in was very helpful in sorting out a lift to work ( after I was told transport was full)

Service

Happy that problem was identified and resolved. Not sure the video was necessary as it probably added to the cost of service.

Service

They know what I need - And always deliver

Service

They did a very good job

Service

Broke the bleed nipple doing brake fluid change and still charged full price. Service book not stamped, service indicator on car not reset. Under tray fell off on way home. Car is 17 years old and felt I didn't get the service I would expect.

Service

extremely helpful and very quick

Service

The work was completed as scheduled and on time.

Service

Team are great, showroom is getting a little small I think so Sytner's should invest as its starting to get to busy however as stated a good team.

Service

The Service Agent (Rena I believe) was competent in her role and kept me informed. For clarity this is not a reflection on her. The agent originally dealt presented an attitude of not wanting to be there and this was evident (lack of engagement).

Service

As always incredibly professional service.

Service

Really expensive

Service

They fixed the problem very quickly & the staff were helpful.

Service

Excellent work carried out

Service

Very efficient in dealing with my requirements, from booking the appointment to picking up my car everything went very smoothly

Service

As mentioned above; the additional costs which BMW charges for work or parts (tyres) is way too much and off putting. Having to bring my car back in to have work fixed which was done during service wasn't the best experience.

Service

Great service and great staff. So helpful!

Service

Got no complaints, communication was excellent throughout also.

Service

Very poor on this occasion, I brought in a car with a significant coolant leak and was told there was no problem I could take it away. I refused and eventually a leak was found and fixed. I was also told some coolant loss is normal. I don't agree.

Service

Polite, friendly and efficient.

Service

no problems

Service

The team were very polite and helped me get to the bottom of my issuse

Service

Took ages for the inspection and my tyre was declared beyond repair 2 days later at its MOT by my own garage.

Service

As always great service

Service

As I said above great customer service and whilst my appointment was taking place the updates I received were very helpful and also that i needed to leave at a certain time which helped me greatly, service guy was very helpful and listened to my need

Service

Sytner Nottingham has been helpful; they are the dealership trying to deal with the repair. Sytner Leicester have not been helpful at all; they are the dealership that I purchased the car from.

Service

John at Sytner at Nottingham explanied everything about service from start to finish found him a great help and great customer service

Service

Once me and the hubby looked round we went inside to get some assistance and we were were met by a lovely smiling receptionist who called for a sales man Jack Brown who supported me through the process of upgrading my BMW

Service

Service was relatively prompt but despite choosing to sit in at the dealership I had to ask for updates. Only offered a drink once in 3 hours. Was informed there was an improvement to be fitted to the car but would have to wait for part delivery.

Service

Service took longer than the allotted time slot than I booked with no real explanation.

Service

very good apart from the wait times to get a service appointment, even worse if you need a car.

Service

Competent service. Only problem was that I needed to phone in to see if my car was ready, rather than being phoned.

Service

I have to take time out of my bust schedule AGAIN, to return vehicle as the original problem has become worse.

Service

Good service & attentive staff

Service

Could not be faulted.

Service

Well looked after

Service

Fantastic service thank you

Service

I gave my car in on Saturday for service. I was disappointed that they didn't give a replacement car nor did they have any free drop off back home service over the weekend but can do so during the week day.

Service

It was quite an expensive service and not everything was fixed.

Service

John Laytham in service excellent as ever.

Service

Everything was as expected, no issues.

Service

My customer service manager was excellent; very courteous and customer focused. I have marked down because I felt disappointed with the courtesy car (a mini) which I felt should be more premium / comparable with my car

Service

' David Parks' super efficient, knowledgeable, professional , friendly, great communication even after collection of my new car . Always available to give advice especially with BMW ConnectedDrive. Goes that extra mile . True asset to your company.

Sales

The aftersales experience at BMW was poor. There was a complete lack of communication and empty promises throughout. The delivery date was pushed back many times with no explanation. The registration I had picked wasn't correct on collection.

Sales

Excellent service from David McCullough, who was mainly responsible for making this my best new car purchase experience ever.

Sales

David was brilliant from the minute me and my partner walked into the dealership! We told him exactly what we wanted and within a day he had found the exact car and matched a brilliant quote! All other staff were also very nice and welcoming :)

Sales

While the team at Sytner Nottingham have been great and in particular Bradley Smart, the car has some damage to it I am waiting to be rectified. Some chips to 3 of the alloys and to the passenger door. Would not expect this on a brand new car

Sales

Martin Lam very friendly and professional. Always returned calls promptly and great personal touch stopping into the dealership on collection day to say hello even though it was his day off

Sales

Martin Lam is extremely professional.

Sales

Efficient, great service and took the time to explain features of the car to me.

Sales

Amazing car

Sales

Quick and simple. Nick very friendly and helpful

Sales

Just a brilliant buying experience from start to finish.

Sales

Salesman David Park was excellent throughout the whole process, ordering to delivery.

Sales

Very quick and the hand over was done quickly and given a run through the car

Sales

Efficiency

Sales

Some issue to be resolved regarding the model i purchased and the lack of advertised elements the specification

Sales

The whole experience has been second to none. I have previously owned an Audi and I can say without doubt the Staff at Synter BMW Nottingham, particularly Myron Arnold, Neil Barker, Bradley and India have represented your brand in excellent fashion.

Sales

Everything happened on time, I was contacted when agreed and received good service.

Sales

I can't thank the BMW Sytner Nottingham team enough, Martin has set a new benchmark in my expectation of excellent customer service.

Sales

I felt that the whole car buying process from test drive to collecting to car on delivery day was handled really well thanks to Myron who was a pleasure to deal with.

Sales

When we fetched the car Matin explained as much as he could and driving our new car away was care free.

Sales

It was towards the end of the day however, key aspects of my documentation was rushed; "sign here" without explaining anything.

Sales

The salesman was very clear and attentive although he did Cover up a faulty parcel shelf on the handover and needs replacing and more time taken on a repeat visit at my expense. The car wasn't cleaned To a high enough standard for a BMW dealer

Sales

Very pleased with the service provided.

Sales

The staff who were on duty were second to none and all presented with feeling the company and product

Sales

Martin Lam was really helpful the whole way through the ordering & purchasing of my vehicle and kept me up to date at all times. Handover/collection of my new car was straight forward and he took the time to go through everything with me.

Sales

David McCullough as on previous purchases went the extra mile!

Sales

I absolutely love my new car. The whole experience was made so much easier with the help of Mr Lam. Nothing was too much trouble for him.

Sales

Excellent pre-sales, disappointing post sales

Sales

Ben Goslin kept me up to date and informed throughout. No uncertainties and the car was delivered ahead of schedule.

Sales

Brad was brilliant and guided me through the whole process. He was always there at the end of the phone/e-mail if I had any questions.

Sales

All was at it should be. So happy, Just waiting now for feedback on M Performance parts but this im not getting reply now i have picked up the new car. please keep me updated as this is so important to me.

Sales

All prefect except a stone chip on bonnet and a small stone chip on window, which is getting sorted.

Sales

New car is excellent

Sales

Very helpful

Sales

Really good service from the sales executive Carl Grogan

Sales

Smooth and well communicated process.

Sales

Sales representative was very good throughout. However pre-delivery inspection by others failed to notice a chip on the door.

Sales

Everything was great, however handover was slow unfortunately due to a problem with printers. Not really the sales side fault, more the business side, but still inconvenienced is slightly

Sales

David was very helpful and informative and kept us notified on the various stages of the arrival and delivery of our new car