Loading...

ABOUT SYTNER NOTTINGHAM.

We have the expertise and knowledge to help in every possible way.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Matt Kidd

Head of Business

Martyn Orton

New Car Sales Manager

Gary Lott

ALPINA Sales Manager

Mej Digva

Used Car Sales Manager

Emma Thomson

Corporate Sales Manager

Mark Lievesley

Corporate Sales Manager

Philip Bailey

Senior Business Manager

Simon Lievesley

Business Manager

Ish Kayani

Business Manager

David Maplestone

Aftersales Manager

William Parnham

Service Manager

Martin Brown

Parts Manager

Darren Norman

Bodyshop Manager

James Bradbury

Vehicle Preparation Manager

Anthony Riley

Financial Controller

Victoria Schofield

Showroom Manager

Wendy Page

Customer Care and HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good management good overall service

Service

Service was required which was completes and then got a follow up customer care call to make sure everything was ok

Service

Great management follow up on service visits, do what they say they will . Last particular visit was a warranty item no fuss.

Service

Very friendly service, any queries given were answered clearly and swiftly.

Service

Kept informed throughout, knowledgeable staff, great work given the current COVID restrictions.

Service

Every thing I wanted had been done

Service

Fast and efficient

Service

Great service very friendly and helpful

Service

Happy with the service. No issues with ordering a new car. The process was simple and I wasn't rushed or pressured.

Service

No issues everything g some as promised and expected

Service

All work completed on the day of visit, good attention paid to being covid 19 compliant, peace of mind that car having been checked over and serviced should now see me through the winter months.

Service

Good communication at every point of progress.

Service

I was treated well and safely, kept informed of progress and my car feels fine, so I assume the work was done properly - it's unfortunate you can't provide the usual cleaning service at this time, but I fully understand why!

Service

Great customer service

Service

Although car had to be kept for repair they helped me get a replacement so I could get home.

Service

A very reliable service and responsive to my needs

Service

All the staff are fantastic

Service

Great communication...

Service

Efficient service and done on time as promised

Service

Would return again in the future.

Service

Nothing but a positive experience

Service

Sytner service went well. Car finished on schedule. Inspection report helpful.

Service

Rina really went above and beyond to make this unexpected repair the best experience it could be.

Service

Everything was done professionally and efficiently

Service

Service is always efficient, but friendly and I feel it is completely honest; I am not advised to replace or renew anything unless and until it is necessary.

Service

everything was on time and as set out when it was booked, so again can't complain.

Service

From meeting the BMW rep to aftercare and followup. If it was my company I'd showcase this. Sometimes you get it right and this is a jewel of Nottingham Sytner.

Service

Friendly, professional and competitive service. Good communication, did what they said they would do. Made sure I was pleased with result.

Service

Very satisfied good all round service

Service

They were very clear with their information, their facilities were Covid compliant and they offered quality service.

Service

Sytner Nottingham managed to rectify a problem that another branch had not been able to resolve, thank you.

Service

Was informed on every move from start to finish

Service

My contact at the dealer was polite and professional and the service was completed as required.

Service

Friendly service

Service

Professional service

Service

Even in today's strange times, I was made to feel welcome and valued.

Service

Faultless management of my car recall

Service

All the matters that I had raised appear to have been resolved.

Service

No issues. Very efficient

Service

So easy to book and take the car in. Staff are helpful and competent.car is always ready on time.

Service

Great friendly customer service......expeditious resolutions each time.

Service

All staff on point

Service

Leaving my car's care in Sytner's hands give me absolute peace of mind that everything will be done professionally and faultlessly.

Service

Allowed to wait in comfortable, warm, safe surroundings. Good Covid precautions. Prompt attention from admin and technical staff. Good explanation of queries re tyres, next service etc.

Service

Smooth visit

Service

Service reception easy to drop off and collect Kept informed of progress and able to collect car on time

Service

Excellent service - kept informed with text reminders and a personal call the day before the car was to be dropped off. All work completed on time - short video of vehicle health check helpful. Staff helpful and courteous. An excellent experience.

Service

The steps taken to ensure that customers are protected from covid is reassuring and gives confidence.

Service

Great service.

Service

No problems

Service

I have no reason to say I'm dissatisfied

Service

No issues did the job

Service

Best customer service ever.

Service

Communication was excellent with updates on the repair and the turnaround time.

Service

BMW staff are easy to talk to and helpful.

Service

Easy to deal with and completed all work to a good standard. Customer service team kept me informed

Service

Friendly efficient staff

Service

Very good service and did exactly what they said they would do and on time.

Service

The staff were very friendly and helpful. Easy process to book my car in for a service. A much better experience then when I had tried to book my car in for a service at a competitor.

Service

I have no reason to complain, Sytner did the job entirely satisfactorily and in less time than estimated. I was concerned about waiting because of Coronavirus and they listened.

Service

As above... poor response from service team with regards to my car being ready

Service

John Latham is very good at explaining all work to be carried out and suggests advisory work also and they always try there utmost to have the vehicle ready for collection at the agreed time.

Service

Estimated waiting time was correct so no " hanging around " waiting.

Service

Could not fault the visit.

Service

Excellent throughout

Service

Booked in at short notice and problem sorted same day

Service

I was kept informed and the showroom was covid secure

Service

The man on reception was very helpful

Service

Really good service, was happy with my experience.

Service

Completed on time and kept informed of progress through out

Service

Simon was a pleasure to deal with

Service

The health check was really useful

Service

The requested work was carried out satisfactorily and James at the service desk was very good with his communications and kept me well informed whilst the car was in for the work.

Service

I waited for my vehicle to be serviced and was provided with a workstation away from other people where I could sit and work until the car was ready.

Service

Service appointment made - carried out - option of courtesy car- perfect

Service

Handle very well despite covid

Service

I was clear what needed to be done, communicated with and great service as usual

Service

My service advisor went above and beyond to accommodate my requirements, very helpful, courteous and efficient. These are reasons why I travel from Derby to Nottingham Sytner for both car purchases and servicing, far superior to Derby dealership.

Service

No real problems experienced.

Service

Efficient service.

Service

Stephen Barradell (Sytner Nottingham) sourced me the car I was looking for & provided great communication & facilitated a smooth part exchange. Thank you.

Service

In view of the current Covid crisis I thought the way the dealership dealt with it was pretty exceptional compared to other retailers who have been pretty abysmal. Minor complaint no tire pressure test.

Service

Quick and efficient service

Service

Work done as requested.

Service

Very helpful, informative and knowledgeable

Sales

Excellent service from Ben and Simon at the dealership

Sales

no complaints

Sales

Very efficient

Sales

Very helpful. Myron was polite and friendly. Explained things thoroughly.

Sales

Ben Goslin was a pleasure to deal with, he established exactly what I wanted and went above and beyond to deliver great service.

Sales

Process was problem free

Sales

Such a smooth transfer

Sales

Constantly updated throughout the process, everything explained thoroughly

Sales

Due to lockdown restrictions, the overall buying experience seemed easier and more efficient. I was able to do more at home then at the dealership itself.

Sales

great service and communication

Sales

It was quick and well organised

Sales

Very knowledgeable

Sales

Ben Goslin made the process really easy. Kept me updated at all times. Very smooth handover.

Sales

Despite Miles moving on, Ben was very accommodating and professional picking up the sale mid way through. Martin Lam also very professional on finance.

Sales

Ben Gosling and the team at Sytner Nottingham were fantastic. Ben worked very hard in getting my car and I couldn't be happier. Highly recommend!

Sales

All the staff was very helpful and made us feel welcome.

Sales

Ben was really helpful and managed to make the process easy from start to finish.

Sales

really well handled given the challenges of covid - everything was quick, clear and easy to complete

Sales

Carl is friendly, no hard sale, he is very knowledgeable and made me feel a valued client

Sales

Appointments were well arranged, felt safe, timely follow up via email

Sales

Bradley smart was a fantastic liaison for BMW, keeping me informed and comfortable at every step. Made the whole experience of purchasing my new BMW very pleasant.

Sales

Despite Covid restrictions the approach of the garage and sales staff was excellent.

Sales

Bradley Smart sourced the right car and dealt with everything in a prompt manner

Sales

this is my second new car from Mr Rollini, without a doubt the biggest factor in why I bought from Sytner Nottingham. Professional and courteous throughout the entire customer journey.

Sales

The service was fantastic and we were kept updated at all times. The handover was smooth and the knowledge on each car we were looking at was great.

Sales

Rapid documentation, clear finance options.

Sales

Completely satisfied with BMW. I was provided with a friendly customer service very informative and answered all customer inquiries.

Sales

Excellent in difficult circumstances Quick and easy

Sales

Really smooth experience and was updated regularly.

Sales

Even with Covid I was treated very well

Sales

Exceptional given everything we are having to contend with. Handover videos excellent

Sales

Everything was made clear and all questions answered to my satisfaction. Pick was a great experience.

Sales

George was considerate and a pleasure to do business with and this went a long way to securing a two car deal.

Sales

Excellent experience with Sytner. I had used Stratstone for my last two BMWs' and had been disappointed. I felt completely satisfied throughout the process and delighted with my new car.

Sales

Everything was COVID safe and a very enjoyable experience

Sales

Carl makes us feel very comfortable and it's a pleasurable experience buying a new car with his support.

Sales

Andrea went above and beyond to make sure I was happy

Sales

Ben made test driving the cars very easy and safe. we were able to organise which cars we wanted to drive and were given a good time to try them. Ben made the experience good, even in these strange times and was very safe in cleaning all common items

Sales

Experience was first class and really supported my purchasing decision.

Sales

Was kept in the loop with the process of making the car and was easy to agree on on date of pickup suited around me

Sales

Very helpful Staff. Nick Drewitt was excellent. He is very knowledgeable , friendly and he made the whole experience fun .

Sales

Was kept up to date throughout, whenever I rang my call was returned.

Sales

Very helpful and knew what they were talking about .

Sales

Love my new car

Sales

Extremely satisfied from my initial phone call to the dealership everything was completed professionally and promptly by Daniel Taylor and he is a credit to the Sytner Group. Daniel is a very nice gentleman and I would not hesitate to recommend him.

Sales

Very smooth impressive and on these strange times it's not easy to maintain the same standards but they did hands down. From the sales finance and following through each aspect of the sale.

Sales

With covid19 restrictions, I mainly did the research online, locating a suitable vehicle some distance away, the purchase was made remotely and the vehicle delivered to my home.

Sales

Excellent, did exactly what they promised and very professional

Sales

Always kept up to date and the car looked amazing when we collected it. Also given a comprehensive tour around the car explaining each feature.

Sales

I was extremely impressed by the efficiency of Ben my salesperson - brilliant - he listened to my needs and sorted a perfect model for me. Very easy to complete the deal and the car arrived earlier than expected. Well done Sytner.

Sales

Friendly helpful staff