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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
751 ratings and 388 comments received in the last 90 days.
17 April 2025
The level of personal service received from Sytner Nottingham - particularly Samuel Chell has been most impressive.
16 April 2025
having decided late on what car we wanted & with very few in stock nationwide the team managed to secure us the exact car with a few extras included1
12 April 2025
All stages were handled professionally and it was a smooth and seamless purchase.
05 April 2025
Dan was good, Steve was also good. Excellent customer service and care.
04 April 2025
Jake Brooks was excellent in explaining the details of the car and the purchase. He set up car for me which I needed. He was well supported by Peymon and Lauren when I went to complete the paperwork.
04 April 2025
The staff members were diligent and helpful . Dan clearly provided us with a better experience than we had before
03 April 2025
Good sales advice
03 April 2025
Went as planned, no waiting around.
03 April 2025
Kept me informed the whole way through we're always on hand to answer any questions that I had
02 April 2025
I was completely satisfied with the offer for my trade-in and deposit contribution as a long term customer to Sytner BMW
02 April 2025
The car was delivered earlier than expected
02 April 2025
Holy was amazing explaining everything very well
02 April 2025
Throughout the process i felt that the purchase was being concentrated upon, by the team at Sytner Nottingham.
01 April 2025
The team in Nottingham were very helpful. Especially Alex Morley who made sure my car was exactly how I wanted. He gave a great and informative handover. He was very relaxed and non pushy which was very appreciated.
01 April 2025
Dan made the process so seamless and kept us updated
31 March 2025
Nice environment, relaxed approach.
31 March 2025
The staff are second to none in my opinion
30 March 2025
Well communicated all the way through
30 March 2025
I had previously used the same girl - Holly Hind - on my previous purchase. Once I had selected the car, she was very prompt in securing the car and keeping me well informed of progress until I collected the car.
26 March 2025
Excellent service as always
26 March 2025
Everything was completed very smoothly and to a high standard.
26 March 2025
100% happy the only thing was there was no washer fluid in the washer bottle it was completely empty as I was driving home but that has no real reflection on what was an excellent experience Dan and Simon could not have done more or been more polite
25 March 2025
Alex and the sales team gave me a great experiance whilst purchasing my new car. Repeat customer and always get looked after big thank you
24 March 2025
Handover was a breeze
23 March 2025
Informative
23 March 2025
Holly and Steven gave us an excellent personal service -highly recommend Sytners Nottingham
22 March 2025
We were looked after by Alex who was fantastic throughout the whole process, he is very knowledgeable and clearly enjoys what he does, we where very impressed with the service.
21 March 2025
Holly Hind who was our Sales Executive was exemplary! An asset to your team. Holly, helped us from start to finish. My wife and i so appreciate her support and advice. Thank you.
21 March 2025
Even with the ordering issues encountered, we were always kept updated with accurate information.
21 March 2025
Great service by the team, esp. Holly. Made to feel really special.
21 March 2025
I recently purchased a BMW 1 Series and I couldn't be happier with my decision! From start to finish, the buying process was smooth and the guys simplified the process for me. A big thank you to Lewis, Ross and Scott who were brilliant throughout.
21 March 2025
Extremely satisfied with my experience at Sytner BMW Nottingham. All my questions during the buying process were answered quickly and thoroughly.
20 March 2025
Very satisfied. Smooth process
20 March 2025
We have purchased BMW for over 30 years but we have never received the exceptional attention we received on ordering and receiving our new car again from our salesman Dan.
20 March 2025
Both Carl Grogan and Usama Saleem have provided excellent professional customer service throughout. Simon Lievesley has also provided excellent financial support. The whole Sytner/BMW experience is excellent.
20 March 2025
From the initial discussion's right through to the handover of the car the buying experience was handled professionally.
19 March 2025
The journy was amazing! Especially the day of the delivery, where Usama did a great job with the grand reveal of the car. I was impressed to see my new car and that was really special for me.
18 March 2025
My sales contact Trevor was helpful, reliable and delivered everything he promised and all the other staff we came across were polite and friendly.
18 March 2025
Absolutely amazing was talked through how to work the car with all the new features it came with
18 March 2025
Lost a star as some dirty finger marks on the ivory leather i needed to clean that were pointed out by my family when got home, and some unpolished wax left on tailgate above window, felt i needed to let you know
18 March 2025
Everything was just perfect
17 March 2025
Very attentive staff
16 March 2025
Absolutely spot on communication and customer care!
14 March 2025
With our requirement to purchase a new car ASAP, both Stephen Barradell and Holly Hind, worked extremely well to find us our perfect new car. Simon Lievesley finalised and explained our financial agreement clearly before Holly handed over our new car
13 March 2025
Paperwork was sent in advance and questions were addressed promptly.
13 March 2025
As a loyal BMW customer, I feel my loyalty has been rewarded.
13 March 2025
amazingly easy to work with and car came exactly on the day and hour specified
13 March 2025
Lauren has been very helpful with all my questions
11 March 2025
Great service, especially from Annabelle Davis. A real credit to your company.
11 March 2025
Alex Morley was a true gent, he helped us along the way
10 March 2025
Smooth and streamlined
09 March 2025
I am very satisfied with the experience i had at BMW, Alex Morley was attentive and informative. He explained all i needed to know at the handover point and as there was so much to take in, he has made himself available for future enquiries.
07 March 2025
Reactive, engaging and understanding of our requirements which allowed them to secure their sale.
06 March 2025
The lady what was dealing with me was very welcoming and couldn't do enough for me
06 March 2025
The sales executive who looked after us at Sytner Nottingham, Holly Hind had a very good knowledge of the BMW we purchased. Holly took the time to help us configurate our perfect X5. It was a pleasure dealing with Holly.
04 March 2025
Sales exec was a used car specialist (I was looking to buy used initially) but did his best to help get a good deal done for me on a new car. Malek also delegated certain aspects of handover to others to help make the process smooth for me.
04 March 2025
Very friendly and helpful customer service from start to finish
04 March 2025
Again Dan Kalifa at sytner Nottingham has been awesome. The time and dedication he gave to finding the right car was second to none. He made it very personal and about us.
04 March 2025
I am very satisfied but the changeover of the sales staff preventing full marks!
01 March 2025
Overall, I had the absolute pleasure of purchasing the BMW 1 Series 120i in the stunning Thundernight. The combination of BMW's premium quality, outstanding customer service, and a car that perfectly matches what I wanted.
01 March 2025
All questions answered
28 February 2025
Fantastic, really easy process.
26 February 2025
Excellent service received
18 February 2025
Raza was extremely polite and friendly and matched my needs Came in on his day off to effect collection of vehicle
12 February 2025
We experienced the usual very high level of care we have always received from Sytner BMW - whether it be Sales or Service.
10 February 2025
Great operation from beginning to end we'll definitely get my next car from Nottingham.
05 February 2025
Couldn't have been improved on
04 February 2025
Quick turn around time. Great communication
04 February 2025
Great service. Went through everything with new car. Explained everything really well
04 February 2025
Always first class at Sytner's in Nottingham
04 February 2025
Carl Grogan was excellent, he kept me fully update, understood my needs and delivered everything as agreed.
03 February 2025
Quick response to queries
03 February 2025
The centre was warm and welcoming. This was our first BMW purchase and set against other car purchases we didn't feel pressured, the staff were excellent and the options laid out were clear.
22 April 2025
Because I was happy with the experience
21 April 2025
Total satisfaction at every level
20 April 2025
The service experience was excellent.
20 April 2025
Very pleased was offered a clean and vacuum as well
20 April 2025
Ellie, who I dealt with was absolutely wonderful; went through and explained everything. There was a slight issue (nothing to do with her) when I collected the car which she sorted immediately.
20 April 2025
Had to go back to get cooling system topped up as cooling system not properly refilled after job completion
19 April 2025
Sytners execution of the mechanical repai was quickly completed.
19 April 2025
Great communication throughout and free taxi
19 April 2025
Was great service just wish I had a copy of the diagnostics that I was promised
19 April 2025
Very quick turn around
19 April 2025
Superb
18 April 2025
Really happy with customer service
17 April 2025
Assistant that dealt with me on the day 5/5. I hadn't been made aware prior to leaving my car that it could stretch to two days and I hadn't planned for this.
17 April 2025
Hounded to leave review and told what rating would be best for them and quite pushy with it
17 April 2025
Results were great but period of time for the work we required was far to long
17 April 2025
I was told I needed to pay a fee for investigation of an issue however when I questioned this, the car was still within the warranty period. Some customers may not have queried this and been charged
17 April 2025
New wiper blades were not available service advisor promised to order them and call me when they arrive its nearly a month no call from advisor. Car had an issue with the boot lid I had a query afterwards despite 2 calls no call back.
16 April 2025
Courteous and helpful throughouut.
16 April 2025
Very happy , great service from Raza Muhammed
16 April 2025
Friendly staff always
16 April 2025
Treated as a valued customer.
15 April 2025
Good service from Sytner personnel
15 April 2025
Andrew at the Nottingham branch who looked after me was great. Kept me updated and pulled out all the stops in getting my car ready within the day.
14 April 2025
I was taken care of and kept up to date with the progress of the service, there was a delay of around an hour and i was informed this was due to new system. This did add a few issues due to appointments that had been made with specific times
14 April 2025
See above
14 April 2025
Simon rang 3 times with a progress report which was great . I wasn't completed same day so Simon checked if he could help with that also my car had a complementary wash which I was very grateful for.
14 April 2025
Very satisfied
14 April 2025
Quickly fitted in as urgent problem
13 April 2025
First service completed in the stated timeframe. However, I did not receive the video health check on the car that morning. Therefore, I telephoned Hayley the following morning who promised to send this to me, suffice to say still not received it.
12 April 2025
Carried out work efficiently
10 April 2025
Olivia Gatter who looked after me kept me informed and asked me if I would like a drink
10 April 2025
Work was carried out as promised. Customer Service Advisor was polite and went through all the findings with me.
10 April 2025
Easy to check in & book digitally
09 April 2025
Very satisfied
09 April 2025
No problems.
09 April 2025
My service experience with Sytner Nottingham was very good, I was kept up to date on proceedings both before and during the MOT. Simon was very welcoming and professional.
08 April 2025
Professional service overall and especially from Ellie Bray for her great commuication and customer care skills
08 April 2025
Great staff, nice facility to continue working while I waited for MOT to be carried out
08 April 2025
Poor attitude from service dept advisor when I tried to raise the issues I'd experienced.
08 April 2025
Very satisfied
08 April 2025
Very prompt date provided and quick service and car clean!
08 April 2025
Would be better if they could commit to shorter lead times for doing a simple service. Asking for the car to be dropped off at 9 and then saying it's not ready until 4 is a bit inflexible.
08 April 2025
No issues with Sytner. They didn't supply the vehicle.
08 April 2025
Car was serviced and the faults rectified quickly.
08 April 2025
Courteous staff always
07 April 2025
Very poor service
07 April 2025
Not satisfied
07 April 2025
Sam was excellent, spending time to go through things and discuss the problem. However I've not received the visual inspection video report or a quote for the damage I asked to have a quote for.
06 April 2025
The dealer gave a professional service .
06 April 2025
Given a quote for future work but no pushy sales which I appreciated.
05 April 2025
Punctual appointment and friendly communications, the technician and the reception were able to help and solve my questions
05 April 2025
Not satisfied at all
04 April 2025
As above
04 April 2025
Professionalism, competence and efficiency of all emplyees U met.
04 April 2025
got the job done
04 April 2025
Been a customer for years always Excellant.
03 April 2025
Your service staff seem very good although i have previously had to bring the car back to reset the service interval
03 April 2025
Very good service from friendly helpful Staff
03 April 2025
Excellent
03 April 2025
Excellent service, prompt, friendly and informative. Special mention for Olivia who was excellent in helping with a couple of small questions
02 April 2025
Olivia was very cheerful and a pleasure to deal with
02 April 2025
Raz looked after me and kept me updated with everything so I couldn't really ask for anything more
02 April 2025
Answered any questions, everything was completed efficiently.
02 April 2025
Swift customer service
02 April 2025
Very pleased
01 April 2025
Pleasant and efficient sraff
01 April 2025
Booked in for a 50min brake fluid change £113 and waiting was two hour
01 April 2025
Honest approach
01 April 2025
I was offered wheel alignment. I decided to have this checked elsewhere as the £120 charge seemed excessive. I had a free alignment check on both axles at a local garage I use. The results showed no adjustments required.
01 April 2025
Did what they said they would do
31 March 2025
The service rep was great. The recall on the steering system was booked in, weeks in advance -however after dropping the car off at 9am, I was then told at 11:30 that the parts were incomplete and the vehicle would then be required overnight.
31 March 2025
As above
31 March 2025
Again been coming here for several years and I have good service throughout
31 March 2025
Staff are polite and patient
31 March 2025
Friendly quality service.
31 March 2025
Every thing went smooth
31 March 2025
Excellent service
31 March 2025
Waited whilst car was serviced and offered complimentary drinks and snacks whilst waiting.
31 March 2025
From first call to completion was seamless
31 March 2025
the team at Sytner were very polite and professional in everything they did.
31 March 2025
Friendly team and professionals with a great knowledge and attitude.
29 March 2025
I filled in a pre service questionnaire, asked for the car to be washed, when I dropped it off the person booking me in asked if I would like my car washed I say yes. Guess what it was not washed.
29 March 2025
Please see above comment for my 5 star rating.
29 March 2025
Very satisfied.
29 March 2025
Brought my car in with a radiator leak and mot. Told I need a new battery and the car is at 5v's. Didn't seem interested in sorting the radiator problem and wanted a new battery. Wouldn't let me speak to a technician to clarify the findings
28 March 2025
We find the motor car a perfect choice brought about by great service from your staff. If you check out my history I keep coming back.
27 March 2025
The team at BMW Sytner seems to have a great knowledge and treat you incredibly nicely and professionally compared to other sytners.
27 March 2025
Quick recall work completed
27 March 2025
Problem solved
27 March 2025
We were treated very well while we waited for our car
27 March 2025
Vehicle went for recall, but also carried out vehicle check and sent me a short video of the check. Everything was very impressive.
27 March 2025
Efficiently managed
27 March 2025
Excellent
26 March 2025
Clear explanation of extra work required
26 March 2025
Friendly, polite, and professional service. Ensured I knew costs upfront for planned maintenance and gave options for additional unplanned maintenance. Provided status updates on progress and completed on time.
26 March 2025
Excellent
26 March 2025
Kept informed of progress and delays
26 March 2025
Polite, friendly, new what doing.
25 March 2025
Satisfied
25 March 2025
Laura Danby has been brilliant through the whole process, deal she got was amazing, communication was brilliant..and all from a call out of the blue
25 March 2025
My G11 was called in for the on going recall of the exhaust valve problem having been in several times already! I enquired a few weeks ago if any more news was forthcoming! Still awaiting parts. Then my dash display alerted me to take my car in ASP.
24 March 2025
Car was ready when I was told it would be
24 March 2025
Service was excellent . Haley was very helpful.
24 March 2025
Friendly staff, great service
24 March 2025
Based on my most recent visit only, the team were very helpful and understood the frustrations of my last few visits. Mike was very helpful and kept me updated on progress and tried to fix / reassure me given previous frustrations.
23 March 2025
Overall satisfied with my service experience kept up to date with the repairs and staff very friendly.
23 March 2025
Very satisfied. Excellent customer service from Hailey. Friendly, polite and took the time to explain the work being carried out. A credit to BMW.
23 March 2025
One of the best around..
22 March 2025
Service was carried out in a timely manner but the above issue was my main issue. When I asked why was washer issue was not covered under the warranty I was told it was because I had filled my windscreen washer with water instead of BMW screen wash!!
22 March 2025
Staff were friendly and efficient. Booking the service was easy using the website.
21 March 2025
Car was really clean and I am pleased my car is fully serviced at main dealer
21 March 2025
All issues resolved
21 March 2025
Very satisfied, the job was done as it was said it would be and I was kept informed of progress.
21 March 2025
Pleased with all aspects
21 March 2025
Keeping me informed throughout the job
20 March 2025
Very pleasurable experience from start to finish
20 March 2025
Ellie Bray on the front desk very good. One of the reverse parking sensors has been malfunctioning since the car came in for the recall work. One suspects someone was overzealous with a jet spray when the dealership cleaned the car. ?
20 March 2025
No complaints from me. Great service.
20 March 2025
See above, reading material such as daily newspapers or magazines would improve customer experience whilst waiting for service to be carried out.
20 March 2025
Ellie was very friendly and professional and she kept me informed as to what was happening to my car.
20 March 2025
Great customer service , Andrew was great
20 March 2025
Never any problems after work completed
20 March 2025
Simon Harrison was extremely helpful
20 March 2025
See above
19 March 2025
the work was completed at the agreed time.
19 March 2025
Hayley was excellent - great communicator and did exactly what she said she would do.
18 March 2025
Happy
18 March 2025
Kept in touch by video and ready at time requested
18 March 2025
Unclear on issue which caused leak. Oil not topped up but left half empty after work carried out.
18 March 2025
Efficient. Time as promised. Above and beyondexpectations
18 March 2025
Andrew that served me was fabulous, even when he had to phone to say I needed to spend alot of money on new tyres! He kept his promise and phoned me throughout the process to advise that my car was ready, earlier than anticipated!
17 March 2025
All work completed and car returned clean and ready
17 March 2025
i was happy with the service i received
17 March 2025
Always a really good experience to deal with this service team. Seen by John Latham/Simon Harrison who are exceptional. Any issues and options are explained fully and the work is carried out in a timely manner. A responsive team who look after you
17 March 2025
Couldn't give 5 stars as boot not completely clean after valet
17 March 2025
It's very anoying that the last twice ive had services, someone has taken the 2 pound coins from the center console which we keep there for the super market trollies
17 March 2025
OK
17 March 2025
Very professional service advisor, great experience. Not pushy, informative, helpful and timely. In my experience so far it all depends who you are allocated to be looked after by. Not consistent
17 March 2025
All good
16 March 2025
Everything was fine. The only issue I have is why does it always take longer than advised. A brake fluid service and a health check 2 1/2 hrs, really?
16 March 2025
I needed to drive to London that day, the car was ready with major service and MOT completed and valeted for 3.30 as requested - great service, thank you
16 March 2025
The mot was quick and efficient with a detailed video being able to wait with a coffee was excellent. I then went on to have my alloy wheels painted in a different colour. The body shop was excellent to deal with. Aillie was so friendly
16 March 2025
Service without any hassle.
15 March 2025
We were informed of the issues we had with the MOT and tyres by our service manager and were able to resolve the problem and order and fit new tyres within a day . Kept up to date with progress and given a time slot to collect.
15 March 2025
See above. Valet was very good and the service video was informative.
15 March 2025
The service person was true to his word
15 March 2025
Service good Price expensive Had to wait several weeks to get the car in
12 March 2025
Sytners have done what they are able to do with my car.
12 March 2025
My 2022 car came for a service appointment & it's first MOT. It failed because of a tyre fault. We've now replaced three tyres, in three years and 10k miles on the same wheel. My problem is that you return the car with incorrect tyre pressures. Why?
12 March 2025
Cars lovely again and you solved the rattle
12 March 2025
Very much satisfied
12 March 2025
Pleasant reception and it was a good car wash
12 March 2025
Service was efficient n done professionally
12 March 2025
Efficient and effective, with good communication.
12 March 2025
Everything was done in good time and the high standard I would expect from BMW
12 March 2025
Very welcome and professional
12 March 2025
I'm really satisfied because Mehmet Can and his colleagues were really to find a fix for my problems really quick .
12 March 2025
Easy drop off kept informed and notified when finished and ready for pickup. Everyone polite and courteous.
12 March 2025
I come to Sytner because I view them as the best . I do feel valued
11 March 2025
Car hire sorted, repairs completed swiftly and car delivered home
11 March 2025
Service and mot great no complaints
10 March 2025
Maddi did a very good job. Good communication. The car failed the MOT due to a damaged tyre. I knew this from the health check video. Maddinphoned quickly and asked if I wanted you to replace the tyre with a good quote. Problem resolved.
10 March 2025
Terrible experience. Had an issue with coolant levels and was told the pump needed replacing. Pump got replaced and 2 days later I'm again having the same problem and had to take car back to BMW Sytner again. Very unhappy with the level of service
10 March 2025
Very
10 March 2025
No attention to detail, they offered a free wash and vac but didn't do it. Why offer it then??
10 March 2025
Efficient service even given unexpected extra work that was required
10 March 2025
Reception staff were welcoming and my service adviser was courteous and efficient and kept me updated throughout my appointment. They were also very knowledgeable and helpful regarding the state of my vehicle and on advisable upcoming work.
10 March 2025
Good communication and customer service , MR MAlik was very helpful but unfortunately I could not continuously the hand over with him as he was on holiday on that week and make the process difficult for me ,
09 March 2025
Customer service was better than I expected and better than any other manufacturers i have had cars from. I had a dedicated service assistant who was brilliant at her job, made me feel relaxed, sorted the courtesy car quickly.
09 March 2025
After giving my wife the keys back we were told it needed a MOT and there was a engine light on which we assumed it was to do with the brake service , then my wife was quoted a very expensive price to put it on the diagnostic machine ?
09 March 2025
Am happy and impressed
09 March 2025
Staff were helpful and friendly.
08 March 2025
Even after the repair works, the car is still showing up the same warning signs. It is quite strange and seems like lack of attention to detail while the repair were being conducted.
08 March 2025
See comments in previous box
08 March 2025
.
08 March 2025
Everything was done as requested
07 March 2025
Kept up to date with the work done on my car all through the repair.
06 March 2025
Excellent communication
05 March 2025
Good service - car well presented on collection
05 March 2025
Always kept informed and punctual
05 March 2025
Unable to fault due to faulty parts sent Nottingham was able to keep me in a loan car.
05 March 2025
Was left to wait to book service and could have been there now if a lady hadn't intervened. Excellent and very through when I did get to book in and was kept updated on progress etc. through text and whilst I waited.
05 March 2025
As above
05 March 2025
Brilliant
05 March 2025
I brought the vehicle to the service workshop for attention to the erratic settings. They are worse now than before
04 March 2025
Service work was as expected. Let down by poor communication. Failing to tell me of your closing time for collection. Fortunately there was still someone on site that could take payment and return my car.
03 March 2025
It wouldn't let me submit 4 starts. It would have been 4 for the same reason as above.
03 March 2025
Very pleased with the overall actions.
03 March 2025
Repairs completed under BMW call back and updated on progress via app.
03 March 2025
Easy booking; welcoming reception; friendly, knowledgeable, professional service advisor (Hayley W.) All well
03 March 2025
Very efficient and professional.
03 March 2025
as above
03 March 2025
Excellent Sales and Service
02 March 2025
It was a good experience but alex did not pay me a visit as promised.
02 March 2025
Booking by phone took a while. The app works well. They kept me up to date with work requires doing etc
02 March 2025
Explained everything very clearly
02 March 2025
See above
01 March 2025
As above
28 February 2025
Work carried as required with explanation
28 February 2025
The service department did there part ok.
27 February 2025
Excellent service and was kept informed what was happening at each stage.
27 February 2025
Work done throughly. Good communication via Health Check. Good information afterwards. Very professional approach. I wasxtreated very well. Ellie, who led the process at Sytner Nottingham, was outstanding.
27 February 2025
On the day, fine. However promised follow up has not happened.
27 February 2025
Happy overall
27 February 2025
Service snd MoT all completed and query re a suspension issue sorted
27 February 2025
Vehicle booked in for recall via central team. Was not told would need vehicle overnight. Also, when checking in online, services requested that were then not completed. That said, Sytner BMW Nottingham are efficient, professional, & knowledgeable.
27 February 2025
Service was good and issues were resolved promptly. Only reason for 4 star is lack of service car availability.
26 February 2025
See above
26 February 2025
Convenient while you wait service. Video informative regarding car health check. Everything dealt with professionally.
26 February 2025
Excellent, from the point of been welcomed at the entrance to the Dealership to collection of my car, all the staff were curtious and professional
26 February 2025
As above
26 February 2025
Car not completed plus charged for headlight adjustment before approving the £60 extra cost
26 February 2025
Olivia was very professional and easy to deal with she is an asset to the service team.
25 February 2025
As above
25 February 2025
The car was done in the time they said and it came back clean
25 February 2025
All work done and on time
25 February 2025
Easy to book online
25 February 2025
.
25 February 2025
All tasks completed and they could spot any that I'd not chosen from the online service menu that needed to be done.
25 February 2025
Good job.
24 February 2025
Great service from the team at Sytner Nottingham
24 February 2025
Every thing was explained to us, what had been done and checked on the car safety check and mot.
24 February 2025
Front first meet to collection it was a very pleasant experience from well informed staff
24 February 2025
The staff were very helpful, courteous and polite.
23 February 2025
Fast efficient and very friendly
23 February 2025
Hayley in servicing. Didn't get to meet her in person but kept in contact all the way through.
22 February 2025
As above
22 February 2025
Reassuring to have the video
22 February 2025
Just an MOT
22 February 2025
Would have been 5star. but let down by service department .Told me they would ring end of day with update but didn't.This has happened a few times.
21 February 2025
I was extremely satisfied I was particularly impressed with the level of communication I received informing me on the progress of the recall and the video I received from the engineer was informative and a great idea.
21 February 2025
I am not convinced that the answer I was given is correct
20 February 2025
Could not of been more helpful
20 February 2025
Very polite staff, as always. The cost for the service was astronomical despite gaining some discount. The parts pricing for filters is offensive and scares private customers away. Advised to go to body shop for wheel repair price...it was closed!?!?
19 February 2025
Effecient
19 February 2025
Very proffesional
18 February 2025
Staff very helpful
18 February 2025
I was given a desk where I could work whilst waiting for the major service and MOT to be completed
17 February 2025
Efficient
17 February 2025
Very considerate , I asked if they can finish my car as I need the car to travel to London , they did their best to finish & contacted me to let me know that I can pick the car on time so I can travel as planned !!
17 February 2025
Overall experience was good. The only issue was having to wait two months for an appointment from the time of booking.
17 February 2025
Primarily because of the service I received from John!
14 February 2025
Only reason this wasn't 5 was no replacement car available. Otherwise work accommodated around my requirements.
14 February 2025
Terrible experience never again
13 February 2025
The staff who worked on my car were efficient and curtious. The car was cleaned and looked as new.
13 February 2025
The service on the day from Olivia and the team in the workshop was professional and thorough. Reception staff need a shout too as I'm always made to feel a valued customer.
12 February 2025
Everything was done on time
12 February 2025
Was okay, didn't feel like they were happy to see me and offer any services. Wasn't asked if I was ok getting back from the centre okay. Wasn't offered a drink first thing. Had to wait for someone to see me on drop off and pick up.
12 February 2025
If I have an appointment at 14:15 for 90 minute, I expect to be seen at 14:15 and my car to be ready at 15:45 Neither of which happened
12 February 2025
Work carried out satisfactorily
12 February 2025
Looked after very well
12 February 2025
I am satisfied
12 February 2025
Good service and quick turn around to solve what was a major problem where we couldn't charge the car.
11 February 2025
Good service.
11 February 2025
Explained previously
11 February 2025
Body shop reception staff and Scott went the extra mile,although slight issue with wheel socket been left rattling around in the boot area.
11 February 2025
The people were friendly & helpful.
11 February 2025
Mike was very professional and friendly. I was late due to heavy traffic but was made to feel that this was not an issue the service he offered was outstanding.
11 February 2025
Communication from Olivia Garrat was timely helpful and considerate. Technical issues clearly explained. Costs clearly communicated. Feel I can trust the Technical team to make sure my vehicle is safe .
11 February 2025
excellent service
11 February 2025
Excellent service
11 February 2025
Everyone was helpful and friendly
11 February 2025
Sytner Nottingham has only ever provided the highest level of customer service in the 8 years i've been a customer.
10 February 2025
Car re-call sorted, car serviced as requested and retuned back to me cleaned and vacuumed. Never got that service with Mercedes Nottm..
10 February 2025
From the moment I arrived t the dealership to the moment I drove away in my car again I was dealt with in a friendly but extremely professional manner.
10 February 2025
Good knowledge
10 February 2025
Got me back on the road
09 February 2025
The staff were very helpful. After a last minute issue getting my car finished as expected they were great organizing an excellent courtesy car. My my car was ready nicely washed and cleaned the following day.
09 February 2025
I would recommend BMW Sytner. Polite professional dealership and service function. Responsive to customer needs. My only point is, having booked a 9.00am waiting slot I expect my car to have work started by 9.30am not 10.15 as in this instance.
09 February 2025
Just happy with everything
09 February 2025
Very
09 February 2025
The service was outstanding
09 February 2025
Hayley listened to what we had to say and managed it appropriately
09 February 2025
Service was ok but it's all about getting the money out of you
09 February 2025
See previous answer plus when I booked it in I was told it would take 1 day then when it came too I was told it may be 2 days, which it turned out to be
09 February 2025
Service process was a smooth and easy experience
09 February 2025
The service is exactly what you expect from a high end dealership
09 February 2025
Always have a good experience with the team at Nottingham
09 February 2025
It was well explained how the service was done. It was on time and done with care.
09 February 2025
No problems very good communication afterwards wat has been done
09 February 2025
Yes very
09 February 2025
100 percent
09 February 2025
Car was cleaned and ran to time.
09 February 2025
The car was serviced while i waited and was available within the expected timescale, nicely valeted.
08 February 2025
No problems. Well looked after
08 February 2025
There was a damaged rubber around the drivers door and this was not picked up, I showed this to the service advisor on collection and since then I have not been contacted as to what now will happen , disappointing on two things
08 February 2025
The staff members were great but the under-car checks didn't arrive first time, had to request them again.
07 February 2025
Friendly service and good Information regarding the service, but the aforementioned issues are big.
07 February 2025
No less than I expected.
07 February 2025
My answer is the same as above.
06 February 2025
I think the work carried out was overcharged for the simple job that was done. I knew that the battery needed changing and told the advisor but along with the repair I still had to pay the investigation costs despite Sytner completing the repair work
06 February 2025
Very good
05 February 2025
Friendly service but I had to ring to see if car was ready. Did not receive the usual video showing me the health check and underside of vehicle or wheel alignment check. Nice and clean on collection.
05 February 2025
Good service as usual - just a bit expensive
05 February 2025
Great service
05 February 2025
Simon dealt with booking my service in. He was really polite, explained everything thoroughly, and kept me updated with details of any extra work required on the car
05 February 2025
Went out of their way to ensure I was happy, had a comfortable spot to work from and coffee was topped up all day.
05 February 2025
Very well looked after and fixed quickly
04 February 2025
Good but not happy with being charged for courtesy car
04 February 2025
Easy to book and friendly staff Only thing was car was not washed as promised
04 February 2025
There was an issue on completion of the work. I had already got to the dealer, Olivia arranged an Uber to take me home and another to take me to the dealers when the repair was complete. Excellent service, above and beyond expectations.
04 February 2025
Kept me updated all the way
04 February 2025
Polite and helpful
04 February 2025
Fast, helpful and knowledgeable went over and above my expectations. Showed me how to use the bmw app which I wasn't aware of.
04 February 2025
Hadn't been given the replacement car I requested twice. The car wasn't returned in the condition I had taken it in.
03 February 2025
All ok
02 February 2025
Everything on car sorted and goos valet
02 February 2025
Great service
02 February 2025
For some reason my dash cam was unplugged during the service which I didn't realise until a few days later. Luckily I had no incidents during this time. I can understand why but it should have been plugged back in at the end of the service.
02 February 2025
Warm and friendly and efficient
01 February 2025
Both parties were very professional in dealing with the problems my x3 had.
01 February 2025
very quick turnaround of MOT, service and safety recall check, all this done on christmas eve too. all the staff were very polite and friendly.
01 February 2025
Because obviously the mechanics know what they are doing the video is a nice touch I like watching those and the staff are really nice
01 February 2025
I asked for the inside not to be cleaned. Not only did it get cleaned but once again some sort of silicone / shine spray has been applied (to excess) to the rubber floor mats leaving them super slippy. I complained about this last time too.
23 April 2025
This was so smooth and professional and what a lovely experience driving our new car out the show room, we were allowed to take photos as well. The staff including the managers were so lovely. So Thankyou to Dan and the team.