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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
545 ratings and 292 comments received in the last 90 days.
13 June 2025
The staff were all very pleasant, they were knowledgeable and went the extra mile to understand my requirements, including staying after hours to secure the business. Handover was very professional, the car was prepared and presented very well.
11 June 2025
Again, Daniel made the experience great.
10 June 2025
Excellent service
08 June 2025
Annabelle was great, kept me informed all the way, helped me make my choice and made the whole experience pleasurable
07 June 2025
Once the order was placed, I was kept informed along the way of the delivery date, this did move a couple of times at not fault to the centre, but i was confident of when to expect the new car and could plan accordingly.
03 June 2025
Lauren was absolutely brilliant from her customer service to her professionalism, everything was explained in great detail, I was kept informed throughout the whole process.
03 June 2025
We were looked after really well .
03 June 2025
All was great
03 June 2025
Staff very attentive and Lauren always going above and beyond to make sure the process was the best it could be.
01 June 2025
Sales man was brilliant and explained everything to us
30 May 2025
All the staff were friendly and helpful and the coffee was great
29 May 2025
Very clean showroom. Reception staff were friendly and offered drinks.
27 May 2025
Good people skills n friendly
23 May 2025
The entire process was smooth, professional, and enjoyable. She kept me well informed and was very kind
23 May 2025
The service received by Alex and Martyn was second to none. They were attentive and responsive to my needs and I was completely satisfied with the car and the service.
23 May 2025
Like I said above my whole experience was amazing, the staff were all very polite to me from start to finish.
23 May 2025
It was seamless thank you every step of the way and nothing was too much trouble. We have since made some calls through to Carl Grogan to ask for his help on the car we purchased & he is always happy to help. The paperwork for the purchase was easy
18 May 2025
Excellent service!
18 May 2025
The process was seamless. Carl was always there to answer questions and get in touch with me if you needed any information. He gave me a succinct tutorial which helped me enormously with getting used to my new car.
16 May 2025
Excellent service
06 May 2025
Jake made everything simple and hassle free.
05 May 2025
Very satisfied even though my husband went to look at a second hand car Jake who deals with new car sales still walked round with my husband advising him on the cars we ended up buying a new car and could not be happier with the service from Jake
04 May 2025
Good communication concerning the delivery date, a clean and spacious showroom, clean customer toilets, and helpful staff.
04 May 2025
Excelent service
03 May 2025
Went smoothly, if a little slow.
02 May 2025
Very satisfied as always
02 May 2025
I was treated in a courteous and friendly manner.
01 May 2025
Everything was throughly explained and a smooth process and I felt at ease the entire time
01 May 2025
Could not have been better
30 April 2025
Sytner BMW Nottingham always impresses with its level of service and attention to detail. A special mention to Lauren Slaney who was a pleasure to deal with, and ensured that all requests were dealt with first time to a very high standard.
23 April 2025
This was so smooth and professional and what a lovely experience driving our new car out the show room, we were allowed to take photos as well. The staff including the managers were so lovely. So Thankyou to Dan and the team.
23 April 2025
Usama was very helpful sales agent, answered queries and kept me informed throughout. Simon (Finance) was extremely helpful and clear. Excellent experience.
17 April 2025
The level of personal service received from Sytner Nottingham - particularly Samuel Chell has been most impressive.
16 April 2025
having decided late on what car we wanted & with very few in stock nationwide the team managed to secure us the exact car with a few extras included1
12 April 2025
All stages were handled professionally and it was a smooth and seamless purchase.
05 April 2025
Dan was good, Steve was also good. Excellent customer service and care.
04 April 2025
The staff members were diligent and helpful . Dan clearly provided us with a better experience than we had before
04 April 2025
Jake Brooks was excellent in explaining the details of the car and the purchase. He set up car for me which I needed. He was well supported by Peymon and Lauren when I went to complete the paperwork.
03 April 2025
Went as planned, no waiting around.
03 April 2025
Good sales advice
03 April 2025
Kept me informed the whole way through we're always on hand to answer any questions that I had
02 April 2025
Holy was amazing explaining everything very well
02 April 2025
The car was delivered earlier than expected
02 April 2025
I was completely satisfied with the offer for my trade-in and deposit contribution as a long term customer to Sytner BMW
02 April 2025
Throughout the process i felt that the purchase was being concentrated upon, by the team at Sytner Nottingham.
01 April 2025
The team in Nottingham were very helpful. Especially Alex Morley who made sure my car was exactly how I wanted. He gave a great and informative handover. He was very relaxed and non pushy which was very appreciated.
01 April 2025
Dan made the process so seamless and kept us updated
31 March 2025
Nice environment, relaxed approach.
31 March 2025
The staff are second to none in my opinion
30 March 2025
I had previously used the same girl - Holly Hind - on my previous purchase. Once I had selected the car, she was very prompt in securing the car and keeping me well informed of progress until I collected the car.
30 March 2025
Well communicated all the way through
26 March 2025
Everything was completed very smoothly and to a high standard.
26 March 2025
Excellent service as always
26 March 2025
100% happy the only thing was there was no washer fluid in the washer bottle it was completely empty as I was driving home but that has no real reflection on what was an excellent experience Dan and Simon could not have done more or been more polite
16 June 2025
Great service all round from the staff to getitng the final involce which turned out to be cheaper
16 June 2025
Always do a great job, I wouldn't take my car anywhere else as I know it's in safe hands. Few challenges this time around but corrected and handled well .
15 June 2025
Very pleasant lady who looked after me when I left and later collected the car. 10/10 for her pleasant and helpful attitude.
14 June 2025
Confusion re booking in, difficult to park and drop car off. No conversation or offer for transport to bus/taxi etc
13 June 2025
Very professional staff from start to finish
13 June 2025
The work required was explained in detail and advice given on how to resolve the issues.
12 June 2025
Easy booking fast processing great communication
12 June 2025
All the work has been saisfactory
11 June 2025
good experience and service given
11 June 2025
As above.
11 June 2025
The service and MOT was great. But I engaged with used car sales who continue to disappoint. I'm not a salesperson , but I'd prefer honesty over the style of overpromise and under deliver.
11 June 2025
Service phoned me whilst we were waiting to say they had had a fire drill and the car would be half an hour late that turned into 45 mins. Shame cause everyone seemed to do their job really well
10 June 2025
This was advertised as a warantee repair. But turned out to be a sales opportunity to you as you wriggled out of your responsibilities, citing (what transpires to be) incorrect information about the sale of goods act.
10 June 2025
Given some desk space so I could work from the premises. Colleagues regularly making sure I was ok for coffee. Slick communication.
09 June 2025
Car was ready wh n said
09 June 2025
Top notch customer service from the start to end. Saw the teams treat every customer as VIP including my self
09 June 2025
Service I was promised wasn't carried out and the issue still remains. Staff are all very friendly and polite.
09 June 2025
Great service and Andrew was very communicative and helpful throughout
09 June 2025
I love receiving a video when my car is almost done the service.
09 June 2025
Kept up to date with service. Completed as quickly as possible, good customer service, friendly staff
08 June 2025
Simon Harrison and David Thorp are a credit to Sytner
08 June 2025
John my service agent really pulled out the stops to arrange inspection of coil spring, replacement + MOT despite issues with stock and the MOT equipment being out if service for a day.
08 June 2025
Great service again from Sytner Nottingham, friendly staff too.
08 June 2025
A good reception and pleasant experience
07 June 2025
Vehicle health check video is great. Service staff went above and beyond.
07 June 2025
As above
07 June 2025
On 2nd June Sytner carried out an oil service and investigated a yellow engine warning caption. The cause was a faulty sensor which was replaced first thing the following morning. My thanks to Olivia who looked after me and kept me well informed.
07 June 2025
I went for service and MOT. As soon as I hot home there was another alert showing up which I called and was told its an internal health check. It left it for the whole day so this should have been dealth with as its not easy for me to take a day.
07 June 2025
John who was dealing with me was very personable and listened to my queries and answered all of them all with exceptional detail.
05 June 2025
Very satisfied service advisor very friendly & helpful
04 June 2025
Explains all the reasons, good or bad.
04 June 2025
Flexible, helpful
04 June 2025
Hayley Whittlesea dealt with the whole process from start to finish in a friendly and professional manner.
03 June 2025
Was well looked after by Haley,and car was cleaned to a high spec.
03 June 2025
Hayley was great
03 June 2025
Very attentive and supportive, provided me with a private workspace whilst I waited for my vehicle
03 June 2025
I was well looked after by Ellie and her colleagues at Reception from arrival to departure. They were courteous, friendly and professional throughout. Coffee and biscuits, plus progress reports were provided throughout my stay. Good experience.
02 June 2025
Fabulous service
02 June 2025
Cleaned car after completing the work
02 June 2025
Jon dealt with me as professionally, I felt very well looked after!, my car was sorted with no issue! Very happy customer
02 June 2025
Wasn't explained the reasons properly and problem not resolved. Full charges taken. Tried to contact back. No reply.
01 June 2025
Great customer service provided by Olivia
31 May 2025
It is good and reliable!
31 May 2025
The service was great, I was able to drop my car off the night before to save me a lot of time and stress in the morning l. The service was quick and my car was back with me by 5pm the next day.
31 May 2025
The only reason why was simply I'd have rather BMW got my window fix immediately and put the bill on. It was left all day no excuses. Now my window is messed up. Service though from Ellie B was great
31 May 2025
The dealership person handling my car Andrew Brown, did a fantastic job - he deserves a pay rise !
30 May 2025
Based on the recent service experience at Sytner Nottingham only.
30 May 2025
Sytner Nottingham accommodated me at very short notice and repaired my brand new car quickly. Communication from was good and I cannot fault the service I received. My local dealer (Derby) would not see me for 2 months from the time of trying to book
29 May 2025
Very helpful and did more than I expected as completed the recalls too. Staff excellent and car spotless on return.
29 May 2025
Excellent service and hospitality.
29 May 2025
All that needed addressing were addressed. It was a MOT and was happy with everything.
29 May 2025
Did what it said via John laytham
28 May 2025
Was looked after very well by Hayley
27 May 2025
Pleasant greeting and handover of vehicle straightforward.
27 May 2025
As ithe car was booked in I asked them to check the air conditioning which was very cold when on max a/c, they did a reprogamme but this does not seem to have improved things.
26 May 2025
Car in for MOT - Given excellent feedback through Video showing inspection and advisor who liaised with me.
26 May 2025
The work proceeded efficiently and I was well looked after by the staff.
25 May 2025
Very satisfied
25 May 2025
Work done as required
25 May 2025
Clean car. understood booked through link1. on time as promissed
25 May 2025
Professional friendly knowledgeable staff
24 May 2025
The lady, my name was Hayley did all she could for me and I was very pleased with that
24 May 2025
Courtesy from everyone
24 May 2025
Car was ready on time and all good
24 May 2025
Excellent customer services
23 May 2025
Helpful staff.
23 May 2025
Very happy you where very thorough and efficient.
23 May 2025
John was excellent
22 May 2025
The actual service work was ok
21 May 2025
Brilliant thank you
21 May 2025
Service completed still showing as required on the BMW app for the vehicle
21 May 2025
See above
21 May 2025
Service advisor John was absolutely amazing ...showed professionalism and great customer service 10/10
21 May 2025
No cause for complaint or questions
20 May 2025
Very thorough health check
20 May 2025
The service provided was very professional - contacting me before my service was due, kept me informed through the day and followed up next day to check there were no issues following the service
19 May 2025
Always efficient, comprehensive and friendly service
19 May 2025
Very good, good communications, no issues, and the team managed to get my rear tyres replaced by the leasing company while it was having MOT and Brake Fluid service.
19 May 2025
Ellie (Bray) was excellent - she ensured the service team were aware that I had to be home by 3pm to care for my little grand daughter sick with tonsillitis. Bless Ellie - a caring & conscientious professional who went that 'extra mile' ??
19 May 2025
Would have been a top mark as above, due to the mirror issue. I don't expect slapdash when spending as much as paid for the mirror unit repair. Gents who sorted it were not impressed with the way the job was left when I picked the car up.
17 May 2025
Much as above. We did start off with some uncertainty about how long Sytner required the car and how long I could leave it with you, but this was resolved after a bit of compromising.
16 May 2025
Polite pleasant and knowledgeable staff
16 May 2025
Ellie was fantastic in organising replacement car when works were delayed on repairs.
16 May 2025
Great service.
16 May 2025
Always good service
15 May 2025
Didn't even wash my car when I gave it in for service and took 2 weeks for my service advisor to call back
15 May 2025
Im very satisfied
15 May 2025
From being greeted at the desk to the service and smiles around the building, it's all very welcoming service.
14 May 2025
Prompt service.
14 May 2025
Everything done and completed by the time I requested
13 May 2025
As above.
13 May 2025
Haley was very professional and friendly, sorted a problem out with my MOT based on her own initiative. Brillant. Only improvment I suggest to make direct contcat via e-mail / messages easier, returning a call going through recepetion is enoying.
12 May 2025
Would have been 5 stars, but had to wait very late for my vehicle to be ready, in fact wasn't cleaned either, as they were running late with the repair work. Although I was looked after really well, it did distract from an otherwise great experience
10 May 2025
Car was looked after service department did great job .
10 May 2025
Customer service
09 May 2025
Always same good service
08 May 2025
Excellent communication
07 May 2025
Absolutely nothing to say but excellent
07 May 2025
Well organised with no problems and he explained everything clearly.
07 May 2025
Kept me informed
07 May 2025
See answer to previous score The information provided regarding a replacement car was poor and only made clear after several discussions
07 May 2025
Great Service as always
07 May 2025
Recall of my car was dealt with due care and attention. I was also pleased my car was washed and cleaned well.
06 May 2025
The Error code showing on the screen did not clear after 24 hours as I was advised it would.
06 May 2025
Satisfied
05 May 2025
Service and communication was very good
05 May 2025
Ease of customer experience
04 May 2025
Very good service
04 May 2025
The guy who looked after me was very helpful and pleasant especially in helping me set up the app on my phone.
04 May 2025
Staff member was excellent
04 May 2025
See above
02 May 2025
Failure to ring me after they said they would
02 May 2025
See above. Additionally, I am completely happy with the service provided by Maddie and her team on the day. The reason I haven't given 5 stars is due to the fact I'm still waiting for a call from the warranty manager.
30 April 2025
All done satisfactorily
30 April 2025
As above.
29 April 2025
I've had this vehicle for approximately 6 1/2 years now, and is about 9 years old. I didn't buy it fron new, and though it was a safety recall, I didn't really expect the level of service you have provided. It's the best vehicle I've ever had. Thanks
29 April 2025
My faith in BMW Nottingham has been restored after my last visit and meeting Andrew - top service. He went out of his way to ensure the process of repairs was done with little inconvenience to myself and kept me updated on the progress at each stage.
29 April 2025
Booking issue above.
29 April 2025
Excellent
29 April 2025
Because I was advised it would be a 2 day job which it was and there were no surprises
29 April 2025
Very happy except for over filling with oil which I had to drain out to where it should be
29 April 2025
Couldn't fault anything
29 April 2025
John the service assistant was outstanding. Everything was professionaly handled and I cannot speak highly enough of him.
28 April 2025
I had a recall that was dealt with
28 April 2025
good service
28 April 2025
Did exactly what was required.
28 April 2025
Service undertaken as discussed, kept informed of progress.
28 April 2025
Ellie was in charge of my booking. She explained everything about what would be done during the service. It actually took under 2 hours even including a clean afterwards. She also rang me to inform on progress made & when ready. Perfect service.
28 April 2025
An excellent level of customer service. Hayden was beyond brilliant; it felt like she went above and beyond for me.
27 April 2025
Ok
26 April 2025
Very professional
26 April 2025
Everything was completed with no issues enjoyed the clean vehicle and the health check video.
24 April 2025
The service itself was fine but I have no paperwork or documentation
24 April 2025
Very good 'Service'. Particularly appreciate the brief video of the u derailed kf my car. It takes the mystery of what is being done to the car.
24 April 2025
The work you did was showio on a video which was easy to take in
24 April 2025
I am extremely satisfied with the service I received at Sytner Nottingham. Ellie Bray was absolutely fantastic when I bought my M3 competition in for a major service. She was very knowledgeable and explained everything clearly regarding the service.
23 April 2025
I was sent a update on the works that was carried out
23 April 2025
The while-you-wait service started and finished on time. I was treated well and kept informed on progress throughout. In particular Hayley Whittlesea, my service representative, was extremely helpful and professional.
23 April 2025
Despite rearranging my day to drop car off at 9:00am I don't recall anyone thanking me for that. Similarly, during the 90 minute wait no-one even offered me a drink.
22 April 2025
Because I was happy with the experience
21 April 2025
Total satisfaction at every level
20 April 2025
Ellie, who I dealt with was absolutely wonderful; went through and explained everything. There was a slight issue (nothing to do with her) when I collected the car which she sorted immediately.
20 April 2025
The service experience was excellent.
20 April 2025
Very pleased was offered a clean and vacuum as well
20 April 2025
Had to go back to get cooling system topped up as cooling system not properly refilled after job completion
19 April 2025
Sytners execution of the mechanical repai was quickly completed.
19 April 2025
Great communication throughout and free taxi
19 April 2025
Was great service just wish I had a copy of the diagnostics that I was promised
19 April 2025
Very quick turn around
19 April 2025
Superb
18 April 2025
Really happy with customer service
17 April 2025
Hounded to leave review and told what rating would be best for them and quite pushy with it
17 April 2025
I was told I needed to pay a fee for investigation of an issue however when I questioned this, the car was still within the warranty period. Some customers may not have queried this and been charged
17 April 2025
New wiper blades were not available service advisor promised to order them and call me when they arrive its nearly a month no call from advisor. Car had an issue with the boot lid I had a query afterwards despite 2 calls no call back.
17 April 2025
Results were great but period of time for the work we required was far to long
17 April 2025
Assistant that dealt with me on the day 5/5. I hadn't been made aware prior to leaving my car that it could stretch to two days and I hadn't planned for this.
16 April 2025
Courteous and helpful throughouut.
16 April 2025
Very happy , great service from Raza Muhammed
16 April 2025
Friendly staff always
16 April 2025
Treated as a valued customer.
15 April 2025
Good service from Sytner personnel
15 April 2025
Andrew at the Nottingham branch who looked after me was great. Kept me updated and pulled out all the stops in getting my car ready within the day.
14 April 2025
I was taken care of and kept up to date with the progress of the service, there was a delay of around an hour and i was informed this was due to new system. This did add a few issues due to appointments that had been made with specific times
14 April 2025
See above
14 April 2025
Simon rang 3 times with a progress report which was great . I wasn't completed same day so Simon checked if he could help with that also my car had a complementary wash which I was very grateful for.
14 April 2025
Quickly fitted in as urgent problem
14 April 2025
Very satisfied
13 April 2025
First service completed in the stated timeframe. However, I did not receive the video health check on the car that morning. Therefore, I telephoned Hayley the following morning who promised to send this to me, suffice to say still not received it.
12 April 2025
Carried out work efficiently
10 April 2025
Olivia Gatter who looked after me kept me informed and asked me if I would like a drink
10 April 2025
Work was carried out as promised. Customer Service Advisor was polite and went through all the findings with me.
10 April 2025
Easy to check in & book digitally
09 April 2025
My service experience with Sytner Nottingham was very good, I was kept up to date on proceedings both before and during the MOT. Simon was very welcoming and professional.
09 April 2025
Very satisfied
09 April 2025
No problems.
08 April 2025
Professional service overall and especially from Ellie Bray for her great commuication and customer care skills
08 April 2025
Great staff, nice facility to continue working while I waited for MOT to be carried out
08 April 2025
Poor attitude from service dept advisor when I tried to raise the issues I'd experienced.
08 April 2025
Courteous staff always
08 April 2025
Very satisfied
08 April 2025
Very prompt date provided and quick service and car clean!
08 April 2025
Would be better if they could commit to shorter lead times for doing a simple service. Asking for the car to be dropped off at 9 and then saying it's not ready until 4 is a bit inflexible.
08 April 2025
No issues with Sytner. They didn't supply the vehicle.
08 April 2025
Car was serviced and the faults rectified quickly.
07 April 2025
Very poor service
07 April 2025
Not satisfied
07 April 2025
Sam was excellent, spending time to go through things and discuss the problem. However I've not received the visual inspection video report or a quote for the damage I asked to have a quote for.
06 April 2025
The dealer gave a professional service .
06 April 2025
Given a quote for future work but no pushy sales which I appreciated.
05 April 2025
Punctual appointment and friendly communications, the technician and the reception were able to help and solve my questions
05 April 2025
Not satisfied at all
04 April 2025
Professionalism, competence and efficiency of all emplyees U met.
04 April 2025
As above
04 April 2025
got the job done
04 April 2025
Been a customer for years always Excellant.
03 April 2025
Excellent
03 April 2025
Excellent service, prompt, friendly and informative. Special mention for Olivia who was excellent in helping with a couple of small questions
03 April 2025
Your service staff seem very good although i have previously had to bring the car back to reset the service interval
03 April 2025
Very good service from friendly helpful Staff
02 April 2025
Answered any questions, everything was completed efficiently.
02 April 2025
Raz looked after me and kept me updated with everything so I couldn't really ask for anything more
02 April 2025
Olivia was very cheerful and a pleasure to deal with
02 April 2025
Very pleased
02 April 2025
Swift customer service
01 April 2025
Pleasant and efficient sraff
01 April 2025
I was offered wheel alignment. I decided to have this checked elsewhere as the £120 charge seemed excessive. I had a free alignment check on both axles at a local garage I use. The results showed no adjustments required.
01 April 2025
Booked in for a 50min brake fluid change £113 and waiting was two hour
01 April 2025
Did what they said they would do
01 April 2025
Honest approach
31 March 2025
Staff are polite and patient
31 March 2025
Again been coming here for several years and I have good service throughout
31 March 2025
As above
31 March 2025
Friendly team and professionals with a great knowledge and attitude.
31 March 2025
the team at Sytner were very polite and professional in everything they did.
31 March 2025
From first call to completion was seamless
31 March 2025
Waited whilst car was serviced and offered complimentary drinks and snacks whilst waiting.
31 March 2025
The service rep was great. The recall on the steering system was booked in, weeks in advance -however after dropping the car off at 9am, I was then told at 11:30 that the parts were incomplete and the vehicle would then be required overnight.
31 March 2025
Excellent service
31 March 2025
Friendly quality service.
31 March 2025
Every thing went smooth
29 March 2025
I filled in a pre service questionnaire, asked for the car to be washed, when I dropped it off the person booking me in asked if I would like my car washed I say yes. Guess what it was not washed.
29 March 2025
Very satisfied.
29 March 2025
Brought my car in with a radiator leak and mot. Told I need a new battery and the car is at 5v's. Didn't seem interested in sorting the radiator problem and wanted a new battery. Wouldn't let me speak to a technician to clarify the findings
29 March 2025
Please see above comment for my 5 star rating.
28 March 2025
We find the motor car a perfect choice brought about by great service from your staff. If you check out my history I keep coming back.
27 March 2025
Efficiently managed
27 March 2025
Vehicle went for recall, but also carried out vehicle check and sent me a short video of the check. Everything was very impressive.
27 March 2025
We were treated very well while we waited for our car
27 March 2025
Excellent
27 March 2025
Quick recall work completed
27 March 2025
The team at BMW Sytner seems to have a great knowledge and treat you incredibly nicely and professionally compared to other sytners.
27 March 2025
Problem solved
26 March 2025
Kept informed of progress and delays
26 March 2025
Polite, friendly, new what doing.
26 March 2025
Clear explanation of extra work required
26 March 2025
Friendly, polite, and professional service. Ensured I knew costs upfront for planned maintenance and gave options for additional unplanned maintenance. Provided status updates on progress and completed on time.
26 March 2025
Excellent
14 June 2025
Car presented perfectly and at agreed time.