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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
418 ratings and 241 comments received in the last 90 days.
24 August 2025
everything ran smoothly
22 August 2025
Carl talked me through the car
19 August 2025
The whole process from start to finish was smooth sailing and we were in the know from the start we were given options and Usama helped us choose the best vehicle for our needs.
19 August 2025
Very good care
18 August 2025
Straightforward process with excellent communication from the team (specifically Alex Morley) throughout the sales journey. Every effort made to secure the specific vehicle I was looking for. Delivery/post delivery service also good
15 August 2025
Nicole was very helpful throughout the process
15 August 2025
I've been dealing with this branch of Sytner for over 14 years , now purchased two new vehicles from them and always been happy with their service throughout this period.at their Service help and body shop when a small repair was needed.
14 August 2025
Very speedy service.
13 August 2025
Great Sales staff who made the experience easy.
04 August 2025
As above
03 August 2025
I was kept informed all the way through the process
03 August 2025
All of the staff, especially Holly, were eager to help me find the correct car for me.
02 August 2025
Great experience from purchase through to delivery.
29 July 2025
Professional and friendly service. Usama was a really good listener and made good suggestions.
29 July 2025
Excellent
28 July 2025
Very quick and professional service
25 July 2025
very efficient and friendly service
22 July 2025
Was kept up to date from start to finish.
19 July 2025
See above - says it all !!
18 July 2025
Excellent set up and handover process, very easy and pleased.
12 July 2025
prompt pick up arrangements
10 July 2025
n/a
10 July 2025
all okay
08 July 2025
Very good price on new vehicle and trade in price for mine Delivered on date promised
08 July 2025
Best car purchase and delivery I've ever had
07 July 2025
The customer service was over and beyond, Highly recommend Daniel Rana.
07 July 2025
Holly was very friendly and knowledgeable
06 July 2025
From start to finish everybody was helpful and efficient especially the salesman. Carl Grogan kept us informed from order to delivery which was completed earlier than expected and fitted in with our circumstances.
05 July 2025
Sales team worked so hard to find a car that met our brief & made the whole experience quick & easy
04 July 2025
As above. Nothing is to much trouble
04 July 2025
As above. Totally satisfied with both the car and the customer service.
03 July 2025
I will definitely recommend to friends family / colleagues. My sister was with me on the test drive and is already considering buying a new car. I have given the 5 star score no issues and all the staff from reception onwards could not do enough
03 July 2025
Everything was explained simply. Made easy by online signatures as I live very far from this particular BMW centre. I found the people I dealt with to be freindly and informative.
02 July 2025
Lauren was fantastic from start to finish, kept us updated all the way through the whole process. Spent time showing us all the new features in the car, explained our PCP plan and everything included.
02 July 2025
Daniel Rana was exceptional in assisting me throughout the purchase and the preparation and delivery of the car.
01 July 2025
A very helpful team and a flawless handover to my new vehicle
25 June 2025
The whole process from ordering to handover was seamless. A special mention for Mark Lievesley who is an absolute professional and a credit to Sytner BMW Nottingham.
25 June 2025
Purchasing a car can be quite a minefield for female drivers, I was impressed by the knowledge and professionalism of Alex Morley.
24 June 2025
Again, 5 star experience with a blip.
22 June 2025
Super fast delivery of the car. All elements seamless.
18 June 2025
Loved the fact the car was in its own little room, ready to be driven away.
18 June 2025
Alex Morley was an excellent sales person. He listened to what I wanted, made arrangements for a test drive efficiently, worked around my schedule and didn't keep me hanging around. Having my car in the showroom next to his desk was a nice touch.
14 June 2025
Car presented perfectly and at agreed time.
13 June 2025
The staff were all very pleasant, they were knowledgeable and went the extra mile to understand my requirements, including staying after hours to secure the business. Handover was very professional, the car was prepared and presented very well.
11 June 2025
Again, Daniel made the experience great.
10 June 2025
Excellent service
08 June 2025
Annabelle was great, kept me informed all the way, helped me make my choice and made the whole experience pleasurable
07 June 2025
Once the order was placed, I was kept informed along the way of the delivery date, this did move a couple of times at not fault to the centre, but i was confident of when to expect the new car and could plan accordingly.
03 June 2025
All was great
03 June 2025
We were looked after really well .
03 June 2025
Staff very attentive and Lauren always going above and beyond to make sure the process was the best it could be.
03 June 2025
Lauren was absolutely brilliant from her customer service to her professionalism, everything was explained in great detail, I was kept informed throughout the whole process.
24 August 2025
Work carried out on time car was immaculately clean. Simon Harrison the Service Advisor was very good.
24 August 2025
My car had its service and was ready promptly. I was booked in by Hayley who was friendly, professional, and very helpful. She was great.
24 August 2025
As above -
24 August 2025
John is always helpful and I had a loan car while my car was being serviced
24 August 2025
Good experience and car was ready on time
23 August 2025
As above. Plus it's a pain to get to.
22 August 2025
I was extremely dissatisfied with my recent visit. I attended for a job I was assured would take no more than 10 minutes. At the outset, I made it very clear that I had an important appointment in 1 hour 30 minutes and that I also had my toddler with
21 August 2025
Lack of staff, no sense of urgency, poor communication, charging of work not balanced. It would be nice for the senior team to take more ownership of problems, interact and call customers. At least acknowledging and some sympathy.
21 August 2025
All the issues I reported where either sorted or I had an explanation of why it couldn't be sorted. The remaining issues have nothing to do with BMW. It was because I have a company car and a repair was rejected.
21 August 2025
got our car back there was a employees tie on the passenger front seat had to take it back in white splash makes on the back seats still white ash on windows outside of car a chunk took out of driver door handle inside filled with black putty
21 August 2025
I left my car to have the recall work done.they carried out the ac antibacterial treatment that i had requested. I collected my car the next day and everything was good.
20 August 2025
Verry satisfied
20 August 2025
Every member of staff I dealt with from booking to collecting the vehicle were courteous and knowledgeable. They appreciated that we didn't have an awful lot of time and worked to turn our visit round as quickly as possible.
20 August 2025
Recently had a fantastic experience at Sytner BMW Nottingham. The service department were faultless, Rina and Simon were super friendly, efficient and of course professional
19 August 2025
Hayleigh Wittlesea was fantastic and nothing was to much trouble. Everything was well organised and great communication and updates, throughout the day. Please thank her again for the great service she provided me.
19 August 2025
So much better than the Leicester branch I've used before. Sales / Service team are excellent
17 August 2025
I was told to bring my car in a lot earlier than was necessary but the service was great.
16 August 2025
As above, very well looked after by everyone I came into contact with. My BMW isn't worth a lot being older but the staff didn't make that an issue when dealing with the recall.
16 August 2025
As above, service done competitive price and saved to journeys.
16 August 2025
Great service and helpful service person who dealt with me but always a bit pricey !!!
15 August 2025
Being told work can be carried out the same day when provided a quote for the work, then being told the same day that oil required wasn't in stock, so they couldn't do the work, and wrong parts then ordered by mistake, so please wait another day.
15 August 2025
Last month booking after having to cancel. Previously, great service, good Hospitality, was able to work while I waited and all on time
14 August 2025
Staff are just so helpful
14 August 2025
Very smooth start time finish
14 August 2025
As above
14 August 2025
They made sure I had transportation and my car was in perfect condition for the recall.
14 August 2025
Very thougher and.every step of the mot
14 August 2025
Read above notes
11 August 2025
Good customer service
11 August 2025
Very helpful, professional and happy to listen customers. Top
09 August 2025
What else could I give based on service recieved
09 August 2025
All work carried out to a very high standard
09 August 2025
No issues with car service apart from ringing myself for update ?? No explanation given to an ongoing heating issues. Told this is a a"new" fault and heating box needs replacing... no reference on check on the previous work done. Disappointing.
07 August 2025
Very helpful and efficient service representative
07 August 2025
Went over and above my expectations, found an issue, dealt with it, no fuss, communicated the updates. Very happy
06 August 2025
Everything was explained and the price was acceptable
05 August 2025
As above comments
04 August 2025
Only reason I haven't given 5 stars is because the extras i ordered via the App hadn't pulled through to the system when I checked my car in so we had to go through them all again.
04 August 2025
The service videos were helpful and so was the dashboard
03 August 2025
Ellie at Sytner was very courteous and professional and kept me updated throughout. The video health check was a welcome addition to the service.
03 August 2025
Great service very professional the information and technical explanations over the phone i appreciated
03 August 2025
Apart from next day collection everything else was smooth. Staff kept me updated and was very welcoming and my car was returned looking fresh. Would love to know what shampoo they use.
03 August 2025
Everyone was pleasant & helpful
03 August 2025
As above, excellent customer service.
03 August 2025
Wouldn't recommend
03 August 2025
Friendly reception
02 August 2025
I am impressed with the car checks.
02 August 2025
Simon Harrison made the whole experience fantastic keeping me informed throughout the day. All the work was carried out to the highest standard.
31 July 2025
Very satisfied. The only minor thing I would like to add is that as part of the service it looks like they changed the battery in the key fob. I had brought the spare key with me but wasn't asked for it, so I assumed it wasn't part of the service.
31 July 2025
All staff friendly and helpful
31 July 2025
N/A
31 July 2025
A couple of points. Mechanics report said rear wipers not working although they were and recommended service was overdue and it was not.
30 July 2025
Everything went smoothly and I was kept well informed of progress. Dropping and collection of my car was effortless, dealt with professionally and efficiently.
29 July 2025
I was kept well informed on the progress of the work carried out on my vehicle
28 July 2025
Work completed on time. Clean car. Everything working as it should now
28 July 2025
Very good at getting your service done promptly
27 July 2025
As above
26 July 2025
Excellent customer service throughout, from the moment I called with an issue to the collection of my repaired vehicle.
25 July 2025
Wasn't great when I had an issue 12 months ago with condensation in lights
25 July 2025
It was easy to arrange. Transport to West Bridgeford was sorted for us. The service was completed in good time and the staff very welcoming.
24 July 2025
Scheduling
24 July 2025
i'm utterly satisfied with the excellent service. the staff would update me regarding the status of my car and that for me is awesome
24 July 2025
Again very professional
23 July 2025
Poor service , rude person dealing with my job.
22 July 2025
Really transparent with timings. And also looked after me above and beyond.
22 July 2025
Service carried out without issues.
21 July 2025
I am always assured of good service when visiting the dealership. Nothing is too much trouble and any issues are listened to and actioned promptly. Even a loan vehicle provided when mine was kept overnight unexpectedly.
21 July 2025
Looked after from start to finish.
20 July 2025
Jobs completed
19 July 2025
Took too long to locate fault and complete repair under warranty
19 July 2025
I trust what they say to be accurate and have done for 20years
19 July 2025
As above. The only slight issue is the car was not washed as requested - not a big enough issue to reflect in my rating though.
17 July 2025
According to my contact, the work involved during my last visit was "a half hour" task. I booked to wait and delivered the car at 8am as requested to the dealer. I left at 12.30pm - 4.5 hours! At no point was I told why or given updates on progress
17 July 2025
Date and timing of the service : suitable / convenient The assessment thorough and comprehensive I would have liked a thorough clean of the car I also would have welcomed information about a courtesy car
16 July 2025
I was dealt with efficiently and the communication from Simon Harrison throughout was excellent. He kept me informed regularly the whole time.
16 July 2025
Always a great experience at Sytner Nottingham - great team
16 July 2025
Very satisfied
16 July 2025
Service is easy to book, communication from the Sytner team is quick and courteous, and the work is clearly explained and carried out. I have had an excellent experience at every service.
16 July 2025
They initiated the service, promoted the Service Inclusive package and booked me in. On the day Simon looked after me and the facilities there were excellent for me to get some work done on my laptop.
15 July 2025
Outstanding service
15 July 2025
See previous answer
15 July 2025
Efficiency
15 July 2025
Sorted out the problem
14 July 2025
While it didn't impact me as I was grateful for the curtesy car & didn't have to pay for it. It was dirty inside with chocolate over the passenger seat chewing gum wrappers. If I was having a passenger I would have needed to clean the seat.
13 July 2025
The gentleman in the parts department was friendly and extremely informative
13 July 2025
Sorted all issues i had with the car
13 July 2025
Issue fixed
13 July 2025
Couldn't fault the service of the Sytner Nottingham team.
13 July 2025
Brake pads were replaced as per service schedule.
12 July 2025
As above.
11 July 2025
You checked on the additional matters and valeted the car.
10 July 2025
Transparency and trustworthy
10 July 2025
No video of car inspection, no printed car status report
09 July 2025
As above I can guarantee my car will only be looked after by BMW Sytner
09 July 2025
Just wonderful service
08 July 2025
The service was excellent, very professional, courteous and efficient.
08 July 2025
The service was excellent and up to the high standard I have always received over many years. One minor point which was a little disappointing. I left £2 in my central console which I really should have removed before the day and they disappeared
08 July 2025
Service was appropriate
08 July 2025
Read above
08 July 2025
Made to feel at ease, hot drinks were provided and everything was thoroughly explained
07 July 2025
Good service
07 July 2025
As above.
07 July 2025
Great service
06 July 2025
Was very difficult getting through to the service department 3 times promised call back but never received
06 July 2025
Faultless !
05 July 2025
An ok experience
05 July 2025
Simon was friendly, professional and answered all my questions from a knowledgeable base.
05 July 2025
My car which I love has been properly serviced and is driving even better.
05 July 2025
Very satisfied. Staff are amazing ??
04 July 2025
Everything was so smooth. I was given a courtesy car it was ready waiting for me for when I arrived. Thank you
03 July 2025
See above. I will not be returning to sytner nottingham and certainly wouldn't recommend to anyone I know after my experience
02 July 2025
Again brilliant
01 July 2025
You offer a self book in service and then I was told that this was wrong and that additional elements required. Why couldn't you have called me rather than surprising me with a greater anticipated bill on arrival.
01 July 2025
all good
01 July 2025
I was kept up to date throughout the day on the progress of my car.
30 June 2025
Simon Harrison was great, but unavailability of tyres order weeks ago, and tyres not initialised to car, and pressures set way above recommended levels. Very poor
30 June 2025
Your service is excellent.
30 June 2025
Good communication during service
27 June 2025
Your staff were nice and helpful but the electronic noticing system automatically set in BMW car may not always be good.
26 June 2025
Polite and professional service
25 June 2025
Annabelle understood everything we wanted and the sale could not have been better.
24 June 2025
The experience this time was good and much improved on various experiences with Sytner which previously have been poor and disappointing, both customer service and poor workmanship.
24 June 2025
My recent service at your Lenton Lane centre was excellent. Both myself and my car were looked after with great customer service. From parking my car, to being welcomed at the door and looked after Kyron the whole experience is first class.
24 June 2025
Very poor customer care.
23 June 2025
Waiting time could improve. Also while we are waiting at the showroom, communication to be continued with how long.
23 June 2025
Easy from start to finish and Ellie made me feel valued and looked after. The service video was very good and clear to understand
23 June 2025
It was easy, well explained, and flexible scheduling meant i could determine what day suited me best
22 June 2025
Good experience overhaul, felt that I could trust the people I dealt with.
21 June 2025
Although the car was scratched in the service, BMW checked their cameras and conceded that they had made a mistake. They then said they would sort out the scratch for free on the next visit
21 June 2025
I am completely satisfied with the service I have been provided with at Sytner Nottingham. This was my third car that I have purchased from them and will definitely be coming back to them when I'm ready for a change.
21 June 2025
My needs were catered for
20 June 2025
They were able to accommodate my needs and kept me supplied with coffee whilst I worked in the waiting area.
20 June 2025
Unable to resolve turbo waste gate rattle and diagnose cause of recurring parking brake failure messages.
19 June 2025
Smooth process, no complaints
18 June 2025
Great
18 June 2025
Comfortable environment to work and great service. Also gave me a chance to browse the new cars
17 June 2025
From dropping the car off, to picking it up after the service, everything was handled in a friendly and professional manner. I have no complaints.
17 June 2025
They're complaisant .
17 June 2025
Excellent and professional.
17 June 2025
Top Service, nice people
17 June 2025
The car came in for its MOT and failed because of a worn tyre. This was far from convenient but John Lathum did everything to assist in getting me where I needed to be and ultimately back on the road. Very helpful, updated me all the way through.
16 June 2025
Ky the service technician was excellent, explained everything in detail Ky went above and beyond.
16 June 2025
Always happy with the service and excellent care from all the staff
16 June 2025
Great service well looked after
16 June 2025
All went smoothly and according to plan
16 June 2025
Great service all round from the staff to getitng the final involce which turned out to be cheaper
16 June 2025
Always do a great job, I wouldn't take my car anywhere else as I know it's in safe hands. Few challenges this time around but corrected and handled well .
15 June 2025
Very pleasant lady who looked after me when I left and later collected the car. 10/10 for her pleasant and helpful attitude.
14 June 2025
Confusion re booking in, difficult to park and drop car off. No conversation or offer for transport to bus/taxi etc
13 June 2025
The work required was explained in detail and advice given on how to resolve the issues.
13 June 2025
Very professional staff from start to finish
12 June 2025
Easy booking fast processing great communication
12 June 2025
All the work has been saisfactory
11 June 2025
good experience and service given
11 June 2025
As above.
11 June 2025
Service phoned me whilst we were waiting to say they had had a fire drill and the car would be half an hour late that turned into 45 mins. Shame cause everyone seemed to do their job really well
11 June 2025
The service and MOT was great. But I engaged with used car sales who continue to disappoint. I'm not a salesperson , but I'd prefer honesty over the style of overpromise and under deliver.
11 June 2025
The problem I had was rectified
10 June 2025
This was advertised as a warantee repair. But turned out to be a sales opportunity to you as you wriggled out of your responsibilities, citing (what transpires to be) incorrect information about the sale of goods act.
10 June 2025
Given some desk space so I could work from the premises. Colleagues regularly making sure I was ok for coffee. Slick communication.
10 June 2025
Cont'd. was older, and possibly not of interest to Sytner anymore, I was being pushed out for not agreeing to the repair quotation. Ellie was great! Her communication was good.
09 June 2025
Kept up to date with service. Completed as quickly as possible, good customer service, friendly staff
09 June 2025
I love receiving a video when my car is almost done the service.
09 June 2025
Great service and Andrew was very communicative and helpful throughout
09 June 2025
Service I was promised wasn't carried out and the issue still remains. Staff are all very friendly and polite.
09 June 2025
Top notch customer service from the start to end. Saw the teams treat every customer as VIP including my self
09 June 2025
Car was ready wh n said
08 June 2025
Great service again from Sytner Nottingham, friendly staff too.
08 June 2025
A good reception and pleasant experience
08 June 2025
John my service agent really pulled out the stops to arrange inspection of coil spring, replacement + MOT despite issues with stock and the MOT equipment being out if service for a day.
08 June 2025
Simon Harrison and David Thorp are a credit to Sytner
07 June 2025
John who was dealing with me was very personable and listened to my queries and answered all of them all with exceptional detail.
07 June 2025
On 2nd June Sytner carried out an oil service and investigated a yellow engine warning caption. The cause was a faulty sensor which was replaced first thing the following morning. My thanks to Olivia who looked after me and kept me well informed.
07 June 2025
As above
07 June 2025
Vehicle health check video is great. Service staff went above and beyond.
07 June 2025
I went for service and MOT. As soon as I hot home there was another alert showing up which I called and was told its an internal health check. It left it for the whole day so this should have been dealth with as its not easy for me to take a day.
05 June 2025
Very satisfied service advisor very friendly & helpful
04 June 2025
Hayley Whittlesea dealt with the whole process from start to finish in a friendly and professional manner.
04 June 2025
Flexible, helpful
04 June 2025
Explains all the reasons, good or bad.
03 June 2025
I was well looked after by Ellie and her colleagues at Reception from arrival to departure. They were courteous, friendly and professional throughout. Coffee and biscuits, plus progress reports were provided throughout my stay. Good experience.
03 June 2025
Hayley was great
03 June 2025
Was well looked after by Haley,and car was cleaned to a high spec.
03 June 2025
Very attentive and supportive, provided me with a private workspace whilst I waited for my vehicle
02 June 2025
Wasn't explained the reasons properly and problem not resolved. Full charges taken. Tried to contact back. No reply.
02 June 2025
Jon dealt with me as professionally, I felt very well looked after!, my car was sorted with no issue! Very happy customer
02 June 2025
Fabulous service
02 June 2025
Cleaned car after completing the work
25 August 2025
Process of buying the car was very easy. everything was explained well. Upon collection the car needed to get a quick clean as there was marks, Daniel took it in and it was all sorted within 20 minutes. Daniel also gets the tiktok content